Redbox Corporate Office & Headquarters

This company does not even get my one star. I filed chapter 7 bankrupsy and it was discharged in may and they still took money out of my account that was owed in arpil. They were blantly refusing to refund me my fund and the bank could not even put a stop to the charge because they pushed for the money to get taken out and the bank could not even stop the payment. Now i have to talk to a federal attorney and sue the company for not following federal law and my attorney is going to make sure they refund me my money. This company sucks and they are so rude. I will never rent from them again. I have changed my card and account number and i am now again a customer or blockbusters kiosks. Never again will i rent through this company. Terrible customer service in the billing departmet and total disreguard for any type of customer service skill either retrain them again or fire them!!!!!!

Feel privileged there is not negative number in the rating system! I have not rented a.redbox.movie in a month at LEAST! Yet I call my card, and lo and behold.i.got hit.for $51! WHY!?!?! I have yet to call cs, as I just.found.out and wanted to see what I could.find.online. Not promising. At all. That money is needed elsewhere. I will be calling them, and if no refund.is granted, I will tell everyone I know, in every way I know, in every city and state I.can, not to.use redbox. Surprise! Piss.on your.customers, don't be surprised when.your.junk.gets.cut.off!

I was ripped off as well my email address is stacyjwalsh@gmail.com I am starting a suite against redbox if anyone is interested in joining please email me.I was also told it was pre authorization but in my account it shows as a debit and the funds are not there either. The call center that they use can not help anyone they are totally incompetent. I am calling Mitche Lowe the president of the company as well as the CEO and founder Gregg Kaplan in the morning to get their information for my lawer. Get ahold of me asap as I am going forward with this right away.

The new billing sucks they always double charge me and never give me my.money back...first charge when I initially rent is supposed to be authorization only.its never drops off within 72 hrs..my everytime I rent this happens and customer service is No Help.I've used redbox for several yrs and now I'm pissed..my bank ends up refunding me money of redbox double billing after waiting 30 days ..I hate redbox ..,you are Billinf at initial.rental and upon returning this is illegal I will be contacting consumer affairs.

I went to rent a game and according to the locator on their website it was in stock at Kroger. but when i got to Kroger it said it was unavailable. so I figured someone rented it during the 10 minutes it took for me to get there. So I look up the locator on my phone and this time I found it available at 7-11. But again when I went to 7-11 and the kiosk said it was unavailable. I smelled BS and decided to just go through the entire process of paying for the game on their site and reserving it at the same 7-11 kiosk where it said it was available and sure enough the game came right out. I was surprised this worked because it did say unavailable when trying to rent it and pay for it at the kiosk but then i realized my promo code doesnt work when paying for a game or movie online, it only works when paying at the kiosk. so it would make sense and be to redbox's benefit to take online reservations for new releases while saying they are "unavailable" at the kiosk so less promo codes are used. I could care less about 2 dollars I just find it funny that this probably saves them a great deal of money while going unnoticed by most customers.

I have been using redbox for a while....I usually have no prob returning a movie but may I make a suggestion...there need to separate return boxes....so after a hard day at work when I really want to get vb home I dont have to stand behind a family of five reading each description....expecting their three children from ages 4 to 15 to agree on a movie...i stood for 20 min and finally left

I am so discusted with the unbelievable customer service (or LACK OF)by Redbox that it is pointless wasting anymore of my time typing my recent treatment by their cs, however after reading these other reviews I am now hopeful we all can get some sort of resolve if we all indeed spread the word regarding the treatment of their customer service and FRAUD AND find other means of renting inexpensive movies/games!!

THIS WILL NOW BE MY MISSION IN LIFE TO RECIEVE A FORMAL APOLOGY FROM THE UNTRAINED INFANT WHO VERBALLY ABUSED ME ON 5/8/2012 CLAIMING TO BE A "SUPERVISOR" AND THE ONLY PERSON IN AUTHORITY WORKING AT REDBOX...THIS TREATMENT WILL NOT BE FORGOTTEN!!

You will meet your maker I have printed up all these complaints so it is not slander you can say..I was refunded 3.25 out of courtesy and when asked for corporate number they said they couldn't give it but when I spoke with Luzero the supervisor she informed me that they didnt have corporate numbers at there call centers..I have Contacted Briggle and Polan attorneys at law..If you take anymore money out of my account you will be SUED..From what I see you have a history of this crime..as i write this we are calling our bank..the rep and supervisor told us they need bank approval and they try every 7 days to get the approval so the bank will be able to verify if redbox did do what they said they did..per banker..you do not have to wait for a verification from bank and there was no attempt from redbox..we are closing our account and per bank rep the will be filing a claim against you..by the way it has happened to the bank rep..

I tend to return my movies late and get charged outrageous charges. I usually just brush it off like "wow i guess I had it longer than I had thought!". Not this time.Im being charger 39$ and they still have more to take out. They take out the most random amounts saying thats all that was in the account, which is not true, and then a few days or weeks later take out even more money! I finally called customer service and they refuse to send me any statement on my rentals and charges and are nO help at all. Im sick of them taking my money and sick of the lack of "customer service" they provide. I am getting an attorney because this has been going on too long. A couple months ago it was 60$ they took from me! If anyone is interested in getting a class action suit together, please email me at nerkster27@gmail.com

I am sick of red box. I have beena loyal customre with this company since 2003. I have never been late with their rentals,..i have rented almost a thousand movies from them.. Last week i rented four movies on 4/13/2012,..i usually get about 5 or six. In renting those movies i understand that I have agreed to the authorized debit of my card. Im okwy with that ,,I alwasy retun their movies ontime.. I returned those moveis the very next day 4/14/21012 they debit my acocunt for the cost of the movei on 4/15/2012,.. five days later they were still a holding funds in my account for the same dollar oamount for the same movies that had alredy been paid ! i was pissed and highly upset .. i called them and asked them why were they holding on to my money after thev ahve beenpadi for the movies,,those greddy nasty bastards told me it wa a authorization hold once iswiped my card for teh movies In response I told tha idiot that you have already been paid for the movies,. why are you holdign monies after the movies has been retuned and paid. He claims tha it will dropp off in 24 to48 hours.. they still are holding on to my money today .I have beena cutomer for years, but after this BS..i will no longer use their services not with my bank card! I have a remedy for their asses!

My rating is a one because I can not give it any lower. My redbox customer service! I am infuriated with their approach to customer service. I dealt with a smug, rude, evil, customer service "manager" named ADAM!!!! He didn't want to give me his last name for "security purposes". Redbox promised me in an email a refund of the full amount for an issue I had. I looked at my bank account and I wasn't given what was promised. I called to get my money, and he refused. He refused, and he said I had no proof!! Well redbox, I have the email, I have the proof!!!!! WTF? seriously. This COMPANY needs a change, a change in their customer service. I will tell EVERYONE not to rent from redbox, and to go for NETFLIX instead!

Here's the bottom line, technicians check the boxes WEEKLY and they are the only people with access to the boxes. They are placed through multiple background checks and go through more monitoring then you would believe. A rental does not walk out of a box, if you returned your movie it will be found, if you didnt..... then how is it out-of-line to have to pay for a disc? You dont get to keep a DVD rental for $1.20, a blu-ray rental for $1.50 and a video game for $2.00. Redbox is a billion dollar company, if the kiosks were really that unreliable, they would be out of business. The experiences that I have had with customer service have been great. Just remember, lying is not going to get you your way.

I left a movie at a redbox location. I rented two movies but was in a hurry and didn't realize until I got home that I only had one... I have no return notice so I'm assuming whoever used the kiosk after me just took the movie... Can I contact Redbox and have the charge cut off at 25 or whatever???

REDBOX DOES NOT EVEN DESERVE MY ONE STAR AT ALL!!! Never again will I rent from redbox. Per James with Redbox (who seems to have stopped answering questions and complaints and does not know how to remove his condesending tone in writing to customers) you stated: To all the people that try to rent a movie at RedBox 2. You can't get the card to work, you call in to RedBox, and they tell you is has been " Not Active ", and you say there is money on this card....well, the reason is that RedBox could not get their money from the last time you rented a movie and could not get payment from you and then RedBox will de-activate this card. reason: You MAX OUT the card, and then put money back on the card and is still wait to get the funds from you. it will take up to 10 days after it gets the funds from you to re-activate this card now. --- Now, please explain to me how my situation came about... January 2011 I rented a movie and yes I forgot to return it because I was in the process of moving.. It was returned TWO WEEKS later (not more than 25 days if you forgot how to count) and yes I was charged $60(more than the movie is worth). My bank representative and I spoke with a redbox CSR and I was told that I would not get ANY refund, even though they confirmed that the movie was returned 2 weeks late.. I accepted the fact and was told that the "not active" status would be removed from my card and I would be able to use it again. ONE YEAR LATER - February 9 2012, I attempt to use my card for the first time since and I am declined... WTF... This morning I call the 1-800 number and Perla is the csr who I get on the line. She tells me that my card is inactive because I owe $60.. no i do not, that was paid in february. she says no, you rented the movie january 31 adn returned it february 10 (today, hmm funny how I dont remember doing that today isn't it?)... HEY DUMBASS THAT WAS A YEAR AGO AND THE FEE WAS PAID!! I get the reply, well let me check with my supervisor.. great you do that.. Perla gets back on the line and says my manager noticed that the date was in 2011, and there is a note that says your fee was paid but was not applied and a request to reactive your card was never sent so i'll go ahead and do that for you now.. oh how wonderful that you know how to do your job... she then informs me that she will send a request to corporate to reactivate my card but it's not a guarantee since i've had a previous billing issue... ARE YOU KIDDING ME? I PAID $60 FOR A MOVIE THAT WASN'T EVEN A MONTH LATE!! THAT'S THE ONLY BILLING ISSUE I'VE EVER HAD!!! Perla expains to me "i'm sorry that's how corporate works, they decide who to reactive and who to decline" so i ask her how long will it take and how will i know if i'm declined or accepted? she tells me it will take 24 - 72 hours, and I should try to use redbox in 72 hours, if my card is not accepted then corporate decided to decline my request.. wow.. what kind of an answer is that? I'm trying to keep my cool with this chick and ask her if i can have some type of confirmation that the request is being sent since obviously nobody sent it last time and she says no.. the only confirmation she can give me is a confirmation number verifying we spoke on the phone.. really? what is that going to do for me? so instead I ask for corporates phone number she says "they don't have one" really? your corporate office doesn't have a number? so how do you contact them? she says im sorry we can't give it out.. ok so you lied? you do have a number just refuse to give it out. I ask to speak to a manager and she says there is none available. I hang up the phone.. I google the corporate office and find this webpage.. GUESS WHAT!! the phone number provided only helps if you know the name of a corporate person your trying to reach if you don't it hangs up on you!! So, James - "it will take up to 10 days to reactive my card" who is telling the truth you or Perla? because those are two different answers to one specific question.. It has been 355 days exactly since redbox received $60 and my card is still not reactivated. so at this point i've decided that redbox customer service is THE LAZIEST, UNINTELLIGENT, UNTRAINED, CONIVING BAND OF SCAMMING MONKEYS I'VE EVER ENCOUNTERED!!!! (and that was being nice since I can't post curse words on a public forum it would be rude, which coincidentally you guys know nothing about either.) NETFLIX IS A MILLION TIMES BETTER I JUST SIGNED UP AND THEY EVEN LET ME DO AN OVER THE PHONE INTERVIEW TO POSE POTENTIALLY THREATENING QUESTIONS ABOUT MESSED UP BILLS AND HOW THEY HANDLE THEIR PROBLEMS!!!!!! BTW - Don't be surprised if your customer numbers start to dwindle i'm making this a personal vendetta to switch redbox users to netflix users instead, even printing comparison brochures to hand out :) .. i'm hoping you guys shut down soon, blockbuster was better than this.

WELL WELL DIDN'T I DISCOVER THE LATEST SCAM AT THE REDBOX. It tricks you into paying for unwanted movies, they slip one in on you.Here's how it happens. You click on the ad for the video and each time a big ad pops up with the actors and plot. If you read it and don't want it there's an X to click to go back BUT about every 6th time you click on a movie ad it goes dark and no big ad pops up, also there is no X to go back so you assume the movie is checked out, and with no X you go on by clicking the arrow.This puts the darkened DVD into your checkout cart-which is in a tiny square at the bottom that most people don't notice. When you find your movie you swipe your card and bingo 2 movies pop out. It is a trick. All beware and Redbox,I'm goin to the fraud guys soon.

I just got off the phone with a Customer Service Rep from redbox with a billing issue I had recieved from redbox for $64.96. As being a high and unusual amount I called and was told this was due to a game not being returned. We quickly determined the date I returned it (1/2/2012) and was told by the rep I had not in fact returned it. The discussion went back and forth and after claiming there had to be some kind of error with the machine was told by the rep that the machines are too well maintained to have any errors, ever... I told her I am familiar with the technologies on a manufacturing/programming level and do not buy that they never have issues. I was then told the best Redbox would do would be to refund $20 and to take it or leave it. I stated repeatedly through the conversation I found this to be HORRIBLE customer service from redbox as a company and that I would be communicating with others my experience in every manner at my disposal (i.e. internet blogs, reviews, etc...) The representative then angrily tried to tell me that would be slander and is illegal. I assured her I would only be telling people of my PERSONAL experience and not any heresay and that I would not in fact be breaking any laws. I then asked her again if this was the stand redbox as an organization was willing to take, I still find it hard to believe but it apparently is. At the least, I and my family are no longer a customers of this company and hopefully as people learn of my experience can make informed decisions for themselves. All of this and the issue remains that I returned a game that didn't show in the system (failproof system?). I would have been satisfied with due diligence, as simple as "let us have a tech look into it" or "can you meet the tech at the store at such a date to verify"...

rented 2 movies, returned them to same box next day, got charged 50.00 because their machine "lost" them. After 3 phone calls, 5 different people, I finally got a courtesy credit of 20.00. No way. I wanted my whole 50.00. Spoke to yet another person via email and got a VERY condescending email back explaining how to return a movie. After several emails and many posts on the Redbox Facebook fan page, I got my refund. Will never ever use again and will tell my friends also.

I used Redbox services for the first time for rent a video game. I returned the game. About a month later, my card was charged over $60.00. When I called them, they told me that they didn't have any record of me returning the game. They offered to give me $25.00 back but I am not satisfied. I am about to make a report with the better business bureau and call the corporate office. They better fix this ASAP.

Beginning in January 2012, Redbox started charging (in Virginia) 6-cents tax on one dollar. Sales tax is 5% and had been so on rentals in 2011. First I was told it had to do with the kiosks and the jurisdictions they are in - that's got to be B.S. for I rented from the same Walgreens in 2011 and was charged $1.05 and charged $1.06 in January. Then the person stated that the VA Rental Sales Tax is 6%. I cannot confirm this, rental sales tax seems to apply to rental property - not DVD rentals. I think Redbox is pulling something. I'm definitely discouraged to rent from them now; and I won't use Blockbuster kiosks for they closed the store in my area. My only option of video rentals is the library now. I'm not pleased with Redbox and will be investigating this 6% sales tax further.