Redbox Corporate Office & Headquarters

RUDE, customer service. However people they will go out of business, matter of time. Ripped off by them 30.00 bucks

I just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected. I called in regards to a change on my account 9/25/15 forI just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected. I called in regards $14.45. I haven't used redbox since August because the last time I did i got two charges for twenty plus dollars. Both of these caused overdrafts. With payment and fees I paid about $125 for four movies. I paid this and moved on. But now a month later I'm being charged again and this is going to cause another overdraft fees because it was unexpected. The only explanation I was offered was "it was pending"... "redbox has been trying to take it every week but you didn't have the funds" and "you did pay anything the first time". None of these makes any sense. All previous charges went to my account, why not this? Where was this pending for a month? Because nothing showed on my account until now. Which incidentally is the only moment that my account went low since the original ffiasco. And lastly how was I changed for payments that weren't made? I was forced to cancel my debit card because of this. I simply can't stand for being swindled again. As if this situation wasn't frustrating enough the person charged with assisting me with my concerns was completely disrespectful! There is no way that this man's position holds any value to him. I'm certain that this call can be retrieved and evaluated. Once you have done so I'm sure that you will agree this is not the perception you would like your employees giving of your companies ethics. Since I was advised by Mr Lopez that "he was the only person I could speak to" in regards to my concerns, i am determined to send this e-mail to every cooperate executive down to the lowliest of employees until this matter is addressed. I feel that despite to problem your faced with, as a customer service supervisor you are required to conduct yourself with a modicum of professionalism or change profession.

i will not be part of your loyal costumer anymore , they stole money from me , i return a movie and charge me $50 corporate should take a (double look at ur bad reviews ) bad costumer service

You should design your machines so customers can view on the left side and buy / return on the right side.

I've never had one problem with my movie rentals or returns. $1 was nice but everything goes up in price sooner or later.

I noticed that you don't have any redbox in truck stops and my question is why not I'm sure it's a market that is in need of your great company's service and the reward for redbox would be unbelievable.

very poor service, they stole 26.00 dollars from me . all there customer service rep. are very rude and uninformed .

They charge you for more than one movie when you rent one and then they charge your account when you haven't rented a DVD. I had a charge for one movie 4 times on charge card. They need to be put out of business. Called company no one will help you.

Of all the times I used to code to get a free rental, I always pay for two. Redbox better change this or they are going to be sued. This is false advertising

Hi I would like to see a red box go up at the stripes in odem Texas 78370 . It would be very convenient for so we don't have to drive very far .... Thank u so much

The Redbox kiosks break down all too often and the technicians take up to a week to repair them The company offers credit good for a month but what good is credit when during the course of those 30 days, the machine will be not function again. Don't use Redbox.

I rented 2 movies returned them 3 days later and redbox took 63 dollars from my acct over a course of time before I realized and are refusing to refund my money!

So far so good. Rented movies and no problem. I do return on time. I do put the disks in the cover the proper way so the redbox can read them.

I returned the movie the same day after watching that. It was “Ironman" and they charged me five months and I owe $70 for it after I should've been charged for the 21 days.

If you see a problem with your bank once you returned the Redbox movie call the Redbox Customer Service “at your location.” If the Red Box Customer Service Assistant can't help you then ask for the Manager tell Manager about the problem.

I will no longer be a customer of this company due their support of these horrific Horror films. I should not have to look at such evil, demonic images when I go to purchase a movie nor will I support a Company that sells such things.

Redbox is the worst ever customer service sucks they charged me full price for a movie I returned same day I rented it and refuse to credit me my 30 dollars back I'll NEVER use them again

If you think the customer service is bad with the company, wait til you hear what they do to employees. Employees are expected to work off the clock. Most put in sixty hours, but can only turn in 3 to 4 hours over time a week. One of these days Federal wage and labor board will catch up with them. I will see to it personally.

Redbox doesn't even deserve a damn star!!!!! They are rude, over charging and awful crooks!!!! Ugh, I can go on and on....I refuse to ever use there crappy services ever again.

I was charged the full price for a movie I returned. The kiosk for some reason didn't pick up my movie return. I'm still trying to get my 24 dollars back from them. I've faxed over paperwork, called customer service several times. Which I've always been told corporate will call you, which I never heard back from them. I will never use Redbox again. And if anyone knows of a class action lawsuit, I'd love the info.