Redbox Corporate Office & Headquarters

RedBox Rent 2 Movies and Get One Free Offer Well yes and no, they do not tell you all the details to this right off, if you go to RedBox.com and click on this offer and read the details to this offer you will find this. ----------------------------------- Start your summer with free entertainment! Rent 2 movies at the same time between now and June 12, and redbox will reward you with a free one-night DVD rental. It’s as easy as that! When you’re at the redbox kiosk, rent any two items and be sure to enter your email address at checkout, or reserve online. Within about 72 hours, you’ll be emailed a promo code good for a free, one-night DVD rental! See below for important offer information. ----------------------------------- What it means is that when you rent 2 movies AT THE SAME TIME and NOT 2 movies from 2 different locations or at diffident times, it will send you an email 72 hours AFTER you return the movies back it will send you an email with a PROMO CODE!!!! Good for one night off a movie rental. You must have a email at RedBox to get this! In some cases it may take longer for you to get this promo code by email, I know this sucks, this is how they set it up, check your junk email first before you call in.

Per-Paid cards to rent movie at RedBox Well not a good idea, if you use a per-paid card and it does work the first time, it may not work again and you will not get any more movies rental again on that. As of the first of the year RedBox will not take them at all. But if they do read this. List of per-paid cards that you should not use to rent from RedBox! Wal-Mart per-paid cards Work/employer debit cards Government debit cards Military issued debit card and the big one! child welfare debit cards! Why would any one in there right mind would use child welfare card to rent movies with. I don't know, they call in to say they can't rent the movie on this card, and then you find out it is a R rated movie, let see here, can a 2 year old kid watch this movie, no I don't think so. Also the welfare can see what you are doing with this card, it is for the kid! not for your entertainment! The reason per-paid cards do not work is if you rent with a per-paid card and do have charges outstanding on this rental, it can not charge them back to that per-paid card and if you get them reload again, and RedBox see this, it MAY will take your money as they do have that right when you have charges waiting to to come off. If you think that that it is against the law think again. If you owe money to RedBox. They keep track of everything you do! So, ok then you use a REAL credit card and add this to you account at RedBox after you used that per-paid card with charges waiting to come off, they MAY just take it from that credit card that you justed added.... Why you say, because you owe them money for the rental 2 or 3 months back! Good Luck!

To all the people that try to rent a movie at RedBox 1. You can't get the card to work, you call in to RedBox, and they tell you is has been " declined " , well, that tell the CSR that YOUR bank has turned you down and NOT RedBox. reason: MAX OUT CARD! 2. You can't get the card to work, you call in to RedBox, and they tell you is has been " Not Active ", and you say there is money on this card....well, the reason is that RedBox could not get their money from the last time you rented a movie and could not get payment from you and then RedBox will de-activate this card. reason: You MAX OUT the card, and then put money back on the card and is still wait to get the funds from you. it will take up to 10 days after it gets the funds from you to re-activate this card now. 3. You have a new card or replacement card and did not set it up with RedBox. Check you account with RedBox, this may take up to 48 hours to 10 days BEFORE you can use it. 4. Card swipe is not working right, or your card could not be read right. Call RedBox. it is old or dirty. get a new card. 5 Per-Paid Cards, should not work with RedBox, but if they do you are lucky at this point and it will not take long to de-activate this per-paid card. Anything you do with a card can be tracked back to you! You are responsible for that card!, Do not just give it to the kids and go rent movies!! And also don't have the kids call in to RedBox trying to get a rental mess fixed up! You are the card holder you should call in and not them.

If you have a questions for "James at RedBox" I will try to answer it for you, please do not send ANY personal info.....and no I can not give you promo codes. I can not check any promo codes. Eyes are every where!

I love renting movies from ur red boxes. but i got charged $25 for a movie that i NEVER rented and they said i never returned the movie and now i filed a disput on my card because of u guys and now it declined my card i want my money back asap and now they got to do all this crap for my money that u guys took. my e-mail:\ delsiethepunk@hotmail.com

>Gregory Copher >I think that Block buster should take the Red-box territory over, as they are much >better and get the movies sooner after, released from the BOX office. From what I understand, it takes REDBOX 2 weeks after the release of the movie date before you will seen them for rent in Redbox units., I know this does sound slow, as the techs only go out to the units if they are down, other then that, they go on Tusedays for the movies up dates.

RedBox Promo Codes You can always call in to Redbox and ask if the promo codes are still valid at anytime. The promo code for the first Monday each them are only good on that day. Other promo code that you get from a store or pop corn, should be good for 7 days. If you get a promo code in an email from a RedBox CSR, they are all good for 45 days. Reasons for getting a promo code from Redbox CSR, is that you dvd or blu-ray disc did not work, you will get 2 promo codes. Could not return disc: If you can not return the disc to the Redbox unit (you can return to ANY redbox unit) you can call and get a promo codes for that. Could not return disc. to Redbox, it keeps pushing it back out of the slot: If this happen, you hit the "Return button" and put the disc in the slot, and if the disc comes back out "LEAVE THE DISC IN THE SLOT" and in about 20 sec it will take the disc back in, then call Redbox to check you return, and they will check to see if the disc is there or not, if the disc does not show up, the tech will have to scan it. then you will get an email. Always make sure that you get the email tell you the disc has been returned, if not call Redbox right away! Everyone should sign up at Redbox.com for an account, this will help a lot in getting that message back tell you your disc has been returned. If you do not return a disc, after the 25th days, you own the disc, and will be bill for it. dvd after 25 days is $25.00+ tax Blu-ray after 25 days is $34.00 + tax Game after 25 days is $50.00 + tax.

I have been an avid user of RedBox for sometime and I rent at least 6 movies if not more each week. My Wife reserved 4 movies at a distant location and did not know this until later. We went to the location she thought she reserved the movies at and our reservation did not work, therefore we just pulled our movies there at our local location close to our home. Simply thinking that the reservation did not go through. Three days later my Bank account showed the charges for the 4 reserved movies. I called to find out why I was charged for something I did not use and both the CSR and her supervisor was very Rude and told me that I would not get my money back nor would I get the movies I did not watch. I feel it is wrong for Red-box to Steal money from people whom use there system and not understand that mistakes can be made with their system. They ripped me off of only $4.33, however, it is the ethical thing that gets to me and Red-Box COULD have made at least ONE waiver for a simple mistake my wife made by placing the reservation at a Distant location we would not have used. I think that Block buster should take the Red-box territory over, as they are much better and get the movies sooner after, released from the BOX office. I am completely livid with this issue, as Red-box could care less of the people who use their system, they just want the Money, even if you did not watch the movies. The people I talked to, could have cared less if you didn't pick up your movies, you just got screwed out of your money, they just say too bad, we got our money, though.

redbox stinks like molded cheese. there is a 3 of out 5 chance that your redbox experience will end badly. if you still have a blockbuster or hollywood video left in your town....rent from there. REDBOX DOES NOT CARE NOR WILL THEY EVER CARE ABOUT THE CUSTOMER. this is why it is important to have businesses where you can talk to people face-to-face (instead of through email, automated phone services, or people in other countries). I want my old-fashioned customer service back!

Saturday I tried to reserve a movie and was told that my validation code on my debit card was invalid, I was entering it from memory so I thought that I had entered it incorrectly. When I checked, I had infact entered it corectly and did it again. Again it didn't go through so I gave up. Today when I checked my back account I saw that all for submissions had infact gone through and I had an authorization the the amounts decreasing my available balance. Not knowing this I'd made purchases that weren't covered because of the authorizations. I called Redbox and was basically told that that was not their problem because althought there was infact an issue with their system, the authorizations will fall off so the purchase that I was charged for from my bank was between me and my bank. I asked for a supervisor and was told that "I should have had enough money in the bank to cover it" and the REFUSED to reimburse me the $10 for the money transfer from my bank. Hello Blockbuster Express, you now have a new customer!!!!

The customer service sucked...Treated like it was my fault..Grrrrrr Their solution for this is a 15 movie a day rental limit. All you need is the billing zip for rentals which is total BS...

i was out of town and decided to rent movies for our drive. One of the movies was all scratched so we turned it in the next following morning i waited for confirmation email never received it so when i call to see what is delaying i am told to wait and give it time . So after waiting 12 days no email no charge to my bank i call and im told that they still have not received my videos i explain to the girl that videos were return and that i will not pay for something i do not have. Now ive tried to email and call and no response please i need help or advise on what to do.

redbox represintitives are freindly until u want your money back I talked to 30 diff reps and nice but when i asked for my momney back they were MAD

Yes I have rented movies from my local redbox and all of them have been scratched and I had to take them out and wash them and it's annoying ... But I have received my free promo codes by email one of them worked but I went back and tried my other promo codes and it said that it is an invalid code so I was very mad and disappointed about that I would love to contact redbox and ask them what the problem is .. Redbox should close down .... I think I will try the blockbuster box .. Maybe it will be better

the last three weekends trying to log onto redbox, it's down, locks up, or is errors

they suck they keep having scratched movies which when you rent them you cant see shit so your paying for something you cant even see so i just wasted my money for nothing and you cant even now if there scratched or not so there the ones getting the money for something that we cant even fudgen see!!!!!!!!!!!

I was charged for a video game that i had rented. I returned the game to the redbox with a note inside that explained this game was not playable. I thought i had done the right thing by insuring a service rep would take the game out of commission so that no one else would rent it and not be able to play it. ! month later a charged for $51.10 appeared on my bank statement. I called your so called customer service and got a very rude service rep (if that is what you wish to call this person)he stated that there was no proof that i had returned the game. I asked him if he could just contact the person who services that machine he would be able to prove my story. He Jason (the rude cust. serv. rep) stated that he does not have a way of contacting the people who services it. He very rudely stated that he was only going to offer me $25.00 back and it didn't matter to him how many times I pleaded with him.I asked him to please put me in contact with someone above him that I could talk to, He boldly stated that there was noone above him. I ask him that there must be a corporate number that I could call. He stated that there is no corp. and he was the highest person in the company. I asked if he owned the company and he replied YES HE OWNS THE COMPANY!!!! I hope someone at your corp offices get this message, because this is the worst customer service that I have ever receive. Just so you know whom I spoke with at 1-866-733-2693 his name was Jason #19968703 he said this is how the non existing corp would know who he is.Jason should be in the unemployment line very soon. Also I emailed the customer service that the game was unplayable, but there seems to be no record of that email per Jason #19968703 This is just the worst example of customer service.

Im on hold right now. 2 minutes they say, lol its been 16 and counting. I just wanted to tell them 2 of the 2 movies i rented were scratched and didnt work. Not a big deal till I get chewed out but "Petricia" in the Washington office.This is not the way to treat customers MUCH LESS this company charges hard working people to buy the bixes then they provide sloppy at best customer service! BOO I'm now a blockbuster box customer thanks to Petricia & this long wait. It's not the first time one didnt play and I went back for more because CS did a decent job in the past.

I have been charged $34.98 by Redbox for no apparent reason. I called customer service and the CS person could not find any reason for the charge nor did she see the charge in her computer. She gave me information that I would have to fax to corporate,(faxing that's so 1980ish). I was told that they would call me immediately, that was 2 days ago and no phone call. I've cancelled my card cause I don't want Redbox to keep randomly charging my account for no apparent reason. I will never use Redbox again. I would rather pay the extra money at Blockbusters and never have to worry about being ripped off in the future. I will warn everyone of this fraudulent practice that is prevalent within Redbox's corporate financial structure. After reading other people's accounts of how Redbox customer service is a non-existence identity I doubt they will ever call to return money improperly taken from my account. I will spread the word via facebook, emails, blogs and word of mouth of their ineptitude. Another dissatisfied customer, Don Rohrer

i have so many complaints about redbox and the customer service along with many other issues. i rented movies from this fraud company they charged me multiple times for the same movie they said they dont take money from your account until the movies are returned then the customer service rep said they authorize my card immediatly and take out my funds and once movies are returned they take out the money again. i finally got tired of talking in circles so i put my husband on the phone whom is dislexic and the woman hung up on him i am filing a lawsuite against redbox and the employees i have worked for some very big companies in my day and i have never seen customers be treated so poorly and disrespectful. they reps refuse to give you any thing that will verify who you spoke to. they took money out of my account long after i got the movies and returned them. i am so so sosososososososossoossossoooooooooo mad and aggrevated. if any of you would like to contact me and help each other get redbox email me at reneehuggins1@yahoo.com. oh yeah by the way my husband is once again on the phone with r