Public Storage Corporate Office & Headquarters

considerable items were taken at the Kapiolani storage. Was informed that the alarm system has been out of order for quite a while. Hurry for the burgulars who work for Public Storage. They climbed in from the above wired area and unhinged the lock from inside and rolled up the door and walked out.

My dad recently passed away and my step mother his widow went to PS and payed the bill which was in my dads name and she told them right after she payed he passed recently and they locked up the storage and will not let her get into it even though she's payed eery month and they know her, the manager wants to see a death certifacate which we can not obtain right now cuz they still can not find the cause of death at the corner office..:( what to do?:( helpppp

After receiving a price on the phone for a unit, the local manager said it could not be honored. He suggested that I contact Kristi the District Manager for Massachusetts and Rhode Island. Multiple phone calls to Kristi and to the Regional Manager, Jon were not returned. Their ignorance as well as their abysmal customer service lost a customer with many connections in the local community. It is apparent that customer service is not a priority of this company at the highest levels of administration.

I don't know what's going on with the employees at the Kuala st. facility. I guess it's a reflection of the district superviser, who has a little bit of an unprofessional attitude in solving a small dispute with a current customer! Let it go to your head!...Somepeople miss use authority!

Need STORAGE Space???? WARNING: Don't choose PUBLIC STORAGE!

Unacceptable. Price gouging to cover rent and urilities of live in manager who caters to minorities and ignores whites who are disabled...refused to let me use side door-forcing me to carry large cargo bags in the dead of heat for 1/5 of a mile to the office which was locked-even though I had called in advance and it was the last day we can pay rent before being charged a late fee. There is NO VENTILLATION OR AIR OR EVEN ELECTRICAL OUTLETS FOR CUSTOMERS TO BRING A SMALL FAN. ALSO, THERE IS BURNED INSULATION THAT SHEDS OCCASIONALLY FROM THE CEILING, SO YOU HAVE TO COVER YOUR BELONGINGS. THEY CHAGED ME FOR INSURANCE WHEN I SPECIFICALLY SAID I WOULD NOT BE THERE FOR MORE THAN A FEW MONTHS. There was one nice lady there named Frankie, but the manager, Rachel pads the contracts to cover her rent on the property. Subtract Rachel's expenses-the manager-and tweek the place up... There are soo many complaints on PS now, it almost needs to be put out of it's misery.

WOW! I thought I was on the raising price boat alone.. I'm also along time renter w/excellent pay history, which is automatically debted. I'm disappointed in raising rent and not just a few dollars this is $10 each time. I will also be pullng my belongings out. First raise was to keep maintenance, second raise..IDK, now its because there are to many units availble.. go figure, HMM?

I can say the ladies at my location are good I can rate them a 5 star they have helped me so far. on the other hand- Public Strorge raising prices is out of control.. I've been there for 6yrs, I will be pulling my belongings. there is no rating for Public storage. TEXAS

All I can say is horrible, horrible, horrible from customer service down to district manager Kurt in Morganville, NJ. From damage to my property to no consideration or empathy to help. Never again will Public Storage get my business.

Congratulations Public Storage, your have worn me out with your yearly excessive rental raises. I've been a long-standing tenant with superior payment record and have received no consideration. I will not recommend this company to anyone and will discourage anyone considering rentals. I will immediately attempt to evaluate my options with plans to vacate asap.

Congratulations! You have finally raised my storage rent to a point where I can't afford you! No feelings or compassion for your tenants. No consideration for Senior citizens, veterans, or long time customers. Just get the money at all costs. From $73.00 to $99.00 for a 10x10 outside unit per month is RIDICULOUS by anyone's standards. After 30+ years of patronage to your predecessors I deserved better from you. Being devoid of very little true business acumen, you could take some really good from them. Offering a rental fee of $1.00 for the first month rent is only part true and is only applicable part of the time dependent upon the number of units available at a given site. No where do you tell anyone that there is a one time "administration" fee of $20.00+ dollars to "set up your account" You really aren't broadcasting your exorbitant late fees in your ads either--are you? Rest assured I will do everything in my power to discourage anyone from renting to anyone connected with Public Storage.

RUDE, RUDE, RUDE! This is the only word to describe the 4 do nothings at the counter at the facility next to Home Depot. I tried to pay my bill on Sunday, the door was locked (they were at lunch, again). I came back Tuesday and was charged a huge late fee for being one day late. When I called to complain, the girl hung up on me. I am putting my stuff in another facility (not Public Storage) at the end of the month. After 2 years, I wouldn't give them another penny.

The awful reviews already listed are spot on. First, they started my contract a week earlier than I wanted, and both corporate and the local office said they couldn't fix it. Then when we came to pick up the keys, the manager was incredibly rude for no reason and acted like I was an idiot. Later, the manager called to remind about payment (I thought I had autopay) but failed to tell me that 1) I would be late if I didn't come right into the office that evening (I paid the next morning) and 2) that I would be charged a $25 late fee if I didn't come in immediately. Had I known that, I would have come in immediately.

I went to PUBLIC STORAGE because they advertised a unit for $83 per month. When I signed up I ask if this where like the cable company where this rate was for only 3 or 6 months. Their representative assured me that the rate was good as long as I rented the unit. Well 6 months later my rate went to $108 per month. THAT IS A 30% INCREASE. They got me and now I really don't want to move my stuff again. I am very disappointed in this business tactic.

been a customer for over 15 years, every year , every year raise price , with a one month notice of new prices and new customer can get a better rate than old customers, which says a lot for customer appreciation, and late fees a whopping 20 %

this company is horriable they will scam you every chance they get. from mandotory insurance wich dosent help when the employees rip off your lockers. i would never use this company.also dont fall for there pro rate bs. Its a lie and you will get no help from anyone in upper management. there as worhless as the people at the front desk. people please look at these reviews. you have been warned. they are not all lies.

I recently rented a storage space and when I was in the process of looking for the storage space the website suggested signing the lease agreement the day before to keep from having to wait the day you move in. Well I did as suggested I went and signed the lease agreement on May 31 and moved in on June 1 to make things easier. However, I was charged for the month of May. I was under the impression the first mont rent (June) would be $1 plus the fees. I will definitely make sure to spread the word about this scam.

So upon finding out that I will be charged 103.00 for 7days of rent! I am beyond upset with this company!!! Vacating unit on the 7th and will be charged 103.00 for the whole month! Let me tell you I will NEVER rent from this company again! AND I will spread the word on this rip off of a company. Hope you enjoy my money! It will be the last you ever get from me! AND Ill make sure everyone I know does not rent from you either! EVER!!!

daughter works for public storage and she was robbed and corporate is making her feel like it was her fault because they cant see the guy stick a gun in her face maybe if they had better security cameras they could have seen it now they want to interview her and ask more questions sorry the same questions they have already asked. how is she suppose to get over this in a couple of days if they don't leave her alone she gave her statement and they have the video what else do they need. pissed off mom

After reserving a unit online, I was quoted $58 due for the first month. For some reason, the second month would be prorated since this is halfway through the month. After waiting at the door for 15 minutes since nobody was there, I proceeded to view the unit and sign paperwork for the rental. Now they mention that insurance is required, and the smallest amount possible is another $9 per month. Oh yeah, and there is also a $19 charge for the lock (which is supposedly paid for with the rent) so now the first month's total due is $87 instead of the $58 which was quoted online ($39/month for unit and $19 for admin fees). Apparently a quote doesn't mean the same thing to them as it does to everyone else in the world. This was in Greensboro, NC and I declined to complete the purchase. I wish I had seen this site before wasting an afternoon with them.