Petco Animal Supplies, Inc Corporate Office & Headquarters

They left my dog in a kennel for 6 hours after they said 2-3. The manager told me to go to rude customer line. I called him a a-hole. He threatened to call the cops on me. His pants hung to the floor and he had no name tag. They charged me for the wrong dog for 6 years it was way more expensive. He told me to get out of the store yet wouldnt give me my credit card. I had a 10.00 off grooming coupon but because he didnt know how to do the computer he told me it was for other items in the store. Never go to petco. I am getting a lawyer on this.

I tried to order on line a 20 pound bag of bird food, because of the petco computers messing up I ended up ordering 3 bags, I called the coustomer service number and of course got a India office, the man said he would cancell two of the orders, and the money would be immediately refunded to my account. What a lie that was!! I checked my bank statement on line and I am still being charged for three bags, I called the coustomer service number again and this time got a women in India who said all three bags would be charged and taken out of my bank account and in 4 -6 days money for two would be replaced. Which is NOT EXCEPTABLE. I asked to speak with a supervisor and she said none were there I asked again to speak to a supervisor and she said the supervisor would only tell me the same thing!!!!I am really upset they would not even give me a supervisor to straighten out this Mess. I ended up calling my bank which said NONE of the bags where cancelled and in two days I can go into the bank and sign a paper and the bank will go after my money. I will NEVER USE PETCO ON LINE AGAIN, I HIGHLY SUGGEST NO ONE ELSE DOES unless you want a real headache and a ton of stress!!! to bad I can't give this situation ZERO stars!! I see Petco fixes that too. NOW I wonder if the one bag of bird food will even arrive here and is even fresh!!!!!

BOYCOTT!!!!!!!!!!!!!!!!!!!!!!The customer service dept. is outsourced to the Phillipines and they can't understand anything I said. GET OUR JOBS BACK INTO THE UNITED STATES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have to agree with the pervious ratings, First I placed and order and cancelled it because I wanted to change the delivery time.. The first order was cancelled and I receive the cancellation E-Mail. only to find out that PETCO billed me for the cancelled order, Second I placed the second order and wanted 1 business day delivery yet it has been two days now and it still hasn't shipped.. Lesson learned had I read this page before I ordered I would have saved myself a lot of grief

If there was rating of "0 Stars", the Petco organization would get it. I started calling Petco through their customer service. I wanted their corporate phone number so I could ask a policy question through their human relations department. Of course, customer service was being to nosey and I told them that my question was none of their business. My original simple question took about 15 minutes to take care of and I finally got an operator, at what I thought was corporate. I asked to be switched to their human resources department and I was questioned again. The operator didn't need an explaination why I wanted to be connected, it's not within her job scope. I explained anyways and told her that customer service was not the proper department for my question. She transferred me to customer service overseas. I asked the representative if he was in the USA and he said he was. I asked again to be connected with corporate and he started to give me the runaround. I asked again about where he was located and finally said he was in another country. Knowing the basic Federal Commerce law, I asked to be connected with a rep in the USA. He said the calls were being re-routed to them and wasn't able to connect (he didn't try and this is one of the famous lines used by overseas reps). I told him according to federal law that if requested, he must connect a customer with the USA...no excuses. So, after too many requests, and he was also being too nosey during this whole process, he comes back and says he's going to send me to his boss. I asked him if he knew and comprehended basic English and he says that he's still sending me to his boss. I am more than angry and hung up. This is now almost 50 minutes later since I first started. I next called a store in San Diego, CA and they gave me the number (I did find out that corporate was in this city). I got through to their human resources department just to here the phone ring until I got sent back to main menu again. I finally got the operator and she got me to a voice mail. I didn't want to leave a message because I didn't want some employees to get in trouble until my policy question was answered. I had also told the operator about my experience with their customer service, so I knew I want to talk to somebody farther up the chain. So, I followed the voice mail instructions by hitting 0 to be sent back to the operator. I got caught within the voice mail menu for awhile and had to keep on hitting 0. The operator's phone now started to ring. When it rings to much, it puts back into the main menu, that's when you have to hit 0 again. This happened about 8 more times and I finally hung up, they didn't want to pick up the phone again. Now it's been about 1 hour and 45 minutes since first started this simple quest, and my policy question still has not been answered since no one at corporate has heard the question. I put this question to you, the reader, "Is it correct to post the upcoming work week schedule one day before the week starts?" The employees don't work the same days every week. If you don't work on the day the new schedule comes out, then you don't know when you work. The employees have to make a special effort to find out their hours and they shouldn't have to if their bosses knew what the hell they were doing. The employees can't schedule important appointments. They could be fired by not going to work because of a previously planned appointment. Just so everybody understands, I am not an employee of Petco. I am an ex-customer of Petco and Petsmart. I washed my hands of both chains years ago because of their bullshit handing of customers, and those are also long stories. Petco doesn't really care for their employees either. I'm not done yet with trying to talk to corporate (and I hope they read this along with the other stories I saw). I saw who owns Petco in Wiki and I'm going to contact them. I have a call in for the United States Commerce Department to file a complaint about Petco's customer service. See what happens when something so simple can get complicated get someone pissed at them.

I am very angry with your check system. On Saturday 1/8/11 at your Highland Park/St. Paul store my check was declined three times even with my bank on the telephone and rewriting a new check X2. This is your problem not as I was told the banks problem. Last year I even called the telecheck company and verified I was cleared and you still continue to embarrass me. This will be the last time I shop at petco now that there are better competitors in my area including Chuck and Dons that do accept my written check.

I also had problems with an on-line order and ended up having to bring it to our local store to receive in-store credit. (I donated the credit to a shelter, I want nothing from this store) Then Jan 2, 2011 I went in to check on the rats (yippe, none there) and saw this weirdo creepy guy staring at the white mice. When the salesgirl came over to help, he said he wanted on for his snake. I then interrupted by asking if they sold frozen instead. She said yes they do, the creep then said "but it's no fun to watch"!! Egads, are the employees suppose to just sell to any sick pervert? (a snake WILL eat frozen, warm it up) Then the stupid girl prceeded to pick the poor mouse up by the end of his tail!! Very inhumane! NEVER buy from petstores while shelter animals die!

I purchased an item online from your website the begining of December. After 2 phone calls to Petco and being told it will take a few weeks to get the item to me and over 2 weeks of waiting I called again. This time I was told by (someone located in the country India or Pakistan, I could barely understand the person speaking to me)that Petco had decided to cancel my order and never notified me. I had passed up other specials from other petstores which were now expired (since 2 weeks had gone by) only to have Petco cancel my order. You wasted more of my time, effort and money than any of my other holiday shopping this year. From now on I say PETNO! Hello DrsFosters/Smith and PetSmart, etc... My suggestion as your customer, aka your boss, aka the reason you make money, aka the reason you have a job, aka the way you feed your family, etc...Treat your customer better, stop sending customer service jobs overseas (I don't do business with ANY companies that farm out jobs to foreign countries). Your services are no longer needed Petco, goodbye.

Your online service is about the worst I have ever seen. First the cage I wanted wasn't available and no one knew when it would be available. So I ordered a cage that said it was available. Two days later I get an email saying it is back-ordered. I called customer service again and they just said they didn't have a thing they could do and sent me a link to the website so that I could find out that they didn't have any comparable cages in stock, so I canceled the order. I called customer service again. I asked to have the item guaranteed at the current sale price so that I could order it when it did come in. They tell me they have to get approval from "their" vendor. Since when does a company have to get approval from a vendor to perform customer service? So now I have no cage. I have birds but I don't have a cage. What is wrong with this company?

WOW! I was beginning to think it was just me having issues with Petco! The first incident was quite a while back. I purchased some cat food and other items, around $65 worth and realized I had been overcharged by about $10. I had literally walked out and walked right back in. After I showed the assistant manager the tag and what had rang up he said well someone just hadn't changed the tag. He said he would give me a gift card. I said I don't want a gift card, I wanted the cash back. He said they couldn't do that because I had written a check. I said then return it all, ring it up at the correct price and I would write a new check. Nope couldn't do that either. It was a gift card or nothing! This went on and I finally said your stealing from customers by overcharging them and I'm not leaving without my money. He proceeded to tell me if I kept "yelling" at him he would throw me out of the store (all this in front of my young boys). He, by the way, was the one yelling at me! I then told him he had yet to hear me yell! I took it to the corporate level without any resolution other than "oh thats not how we do business". Just yesterday my stepdaughter had to return 3 items totalling 17.00. I had purchased items in an emergent situation with a check and sadly the animal passed so I did not use them. I purposefully waited the 10 business days to return because I used a check and did not want an issue. She was told that they don't give cash back. She called me and I asked her to let me speak to a manager. She handed her phone to the guy that was "helping" (ha) her at the register and I asked what the problem was. He said "I'm just going to give her the money back cause I don't want to listen to you get on my case" and then he hung up on me! When I spoke to my stepdaughter she stated he then threw her phone on the counter, mumbled, used very foul language, tossed the money at her and stated "merry christmas and tell your mom she's not welcomed in the store anymore". Funny I have never felt welcomed there! Of course I got no where with the store manager who started getting an attitude when I spoke with her. I assured her that I would never darken their store again and I would let everyone I could know how horrible the service is. It is so shocking to be treated that way and corporate is less than helpful. I truly HATE Petco. Petsmart is sooooo much better.....heck so is WalMart!!

My experience with Petco has been generally positive. The only issue is the free shipping not being offered on dog food. Most retailers are getting up to speed and offer on-line promotions and allow in-store pickup. Especially valued with bigger / heavier items. I understand the extra charges for home delivery cutting into the store margins but as mentioned, other retailers seem to have addressed the issue with a in-store pick-up policy. Maybe Petco needs to improve the technology?

I went to Petco in Poway, California and bought a gift card. I intended to get two for $50 each but somehow ended up with one $100. I took it back to the Petco in Mira Mesa and was told by the "branch manager" to take it back to Poway. I took it to Poway and they said "no refunds" on gift cards. They said it is printed on the receipt. HOWEVER, YOU DON'T SEE IT ON THE RECEIPT, ASSUMING YOU WOULD READ IT THAT MOMENT, UNTIL "AFTER" YOU PURCHASE THE GIFT CARD. they would not give me a refund nor give me two $50 cards. BEWARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHILE VISITING THE HAGERSTOWN MD STORE TO PURCHACE SOME NATURAL BAR TREATS I TRIED TO USE THE COUPON ON THE BACK OF THE LAST BOX I PURCHASED I WAS TOLD THAT THE COUPON IS ONLY GOOD FOR THE TREATS PURCHASED AT THE BAR NOT IN THE BOX THAT CLEAR SAYS NATURAL TREATS. WHEN I SPOKE WITH THE STORE MANAGER SHE STATED RATHER RUDELY THAT SHE HAD BEEN THE STORE MANAGER FOR 8 YRS AND IF HER EMPLOYEES WERE GIVING ME A DISCOUNT THEY SHOULD HAVE SHE WAS GOING TO CORRECT THEM IMMEDIATELY, SHE THEN PROCEEDS TO CALL HER DEPT MANAGERS TO THE FRONT OF THE STORE AND BERATE THEM AND EMBARASSE THEM IN FRONT OF EVERYONE....SOMEONE NEEDS TO GET THAT MANAGERS OUT...WITH AN ATTITUDE LIKE THAT I WILL NOT GO BACK TO THAT STORE AND WILL QUICKLY TELL EVERYONE I KNOW TO STAY AWAY...SHE HAS ZERO MANAGEMENT SKILLS...AND IS NO LEADER TO HER STAFF...WHAT A SHAME...IN TODAYS ECONOMY...I GUESS THEY DON'T CARE IF THEY LOSE BUSINESS.

Poor Petco.com = sells items not in stock; lied about delivery time frames; took five calls and several emails to finally be told that the expensive cage I ordered would not be available until sometime in January 2011. Lies, lies and more lies. Our local Petco store is usually well stocked and staffed by great folks. However, I do not want to enrich Petco or reward them in any way because of this poor experience, so I will no longer shop there. And, yes, the off-shore customer service is not a good experience.

They snipped my dogs eye while grooming him. They brought him to the vet and paid for it but the shot that they gave my pet caused a lump, which I paid to have checked for cancer. 250 bucks and they have not reimbursed me. Pay me 250 or lose a customer for life???? They chose to lose me all the people i know. Well done PETCO. Well done.

the petco store at 1-45 and cypresswood in SPRING TEXAS LEAVES ALOT TO BE DESIRED IN CUSTOMER SERVICE,this start from manager to cashiers.I will not ever do business with a petco store because of my recent experience on 11-5-10 and again on11-8-10.

Do not buy "Rawhide Twist Sticks". These are for dogs. My dog almost choked to death last night...Please DO NOT give these to your pets. They shread. They are distributed by Petco.

Worst customer service EVER!!! ONCE I get my refund, I will NEVER visit another Petco Store. Customer service is outsourced as you can tell each time you call and get someone that you can not understand and they can not understand you!!!! They will not give you the corporate number! With service like this, Petco is making it much easier for PetsMart to succeed! A new store just opened in Cary NC...won't be there long!!!!

I found all these comments very interesting. It appears that Petco has some serious customer service issues that are nationwide. From my observances in Alaska, I see the same issues. I happened to be in one of the stores when they were being visted by "corporate" and were being led around by the store manager. She was cheerful and complimentary of her employees, etc., but I later discovered that was just "for show" because when I was in the store a few days later, I couldn't believe she was the same person. She was publicly humiliating an employee right out in the open in front of customers. If someone needs to be disciplined, at the very least, it should be in private! It might also interest you to know that this particular young lady had waited on me on several different occasions and was extremely knowledgeable and helpful. I made a large purchase BECAUSE of her helpful suggestions and guidance. In my opinion, she deserved a great deal more respect than she received from your store manager. Perhaps the problem at Petco is a result of poor management and under appreciated staff. It would probably be a good move for a corporate representative to visit store locations UNANNOUNCED posing as a customer and see what really goes on in their Petco stores. It would also be a good idea to speak with employees and find out their feelings. Just a suggestion to help eliminate some of the negative input regarding Petco........

Recently I had to dog sit my sisters Australian Shepherd. Before bringing Jack to my home I brought him to the North Haven CT. Petco on Universal Dr. (Store # 2793) for a bath and flea dip if needed. The store called and stated that Jack had NO Fleas and did not require a flea dip just a bath. Two days after bringing Jack home he has fleas, my 11 year old Maine Cooncat (who has NEVER had a flea in his life) has fleas, and my bed has fleas. Went to discuss the issue with the store manager and he was rude, did not want to hear the fleas came from his store and stated Jack could have picked the fleas up as soon has he left the store. When I tried useing logic with him and explain to him the facts he turned away and started talking to another associate about a totally different topic and would not acknowledge me. Shame on you Petco for poor service and poor customer service training to your manager who looked like he was more of a dive nightclub manager than a proffessional business manager.