Papa Johns Corporate Office & Headquarters

I am writing this complaint in terms of equality hiring at papa johns at 4526 St. Barnabas Rd. Temple hills, MD. I quit because of unfair hiring and distribution of hours. I've asked continuously for hours and keep getting denied and told that it's slow, but the next day they are hiring one of there own people in the store. Since i been working there i have seen a decrease in the hiring of black minorities as well as other races, to an increase of 98% of the people in the store which are Indians. I am also confident enough to say that most of them are not eligible to work in the United States. I have sit there countless of times and watch people ask for applications but are denied by telling them its to slow, but once again have hired one of there own. There are drivers there with no insurance on the car and have committed numerous of hit and runs. I know Mr. John Schnatta would not cadone of these activities, so i am writing this in hopes that someone do an investigation at this establishment immediately!!!!!!!!!!!!!!!!!!!!!

THE PAPA JOHNS IN RAVENNA OHIO . DO NOT UNDERSTAND ENGLISH AS THEY CAN NOT GET A ORDER STRAIGHT. LOST ME AS A CUSTOMER.

they over charged my account by 26.87 and screwed up my account. and made me have over draft fees of 70.00. and the manager of the store refuses to reverse the pending transaction. all because they screwed up. the manager from the cookeville , tn. he states he has no way or ability to do this it has to be done by corperate office. Poor way to run a business........................will not get my business again...

The special that is going on at this time (july 2011) is you get a large for $11.00 this includes any specialty pizza... Now when I order a large with 6 or more toppings, I am told that I can only get 5 toppings.Now you see that a works has more then 5 toppings and then there is the tuscan six cheese... So why am I limited to just 5 toppings... I don't see anything about a limit in the stores...So is this just false ads... If there is a limit to the amount of toppings spell it out on the ad.......Don't just let someone find out about it when they order...

This complaint is regarding your “delivery fee.” I just read over my confirmation email after ordering a pizza online and noticed the disclaimer that the delivery fee does not go to the delivery driver. The realization of this makes me feel like I have been cheated. How have I been cheated you ask? Well what is the fee for if its not going to the driver? Are you charging me $2 for a box to put the pizza in? The same box you would get for free by picking up the pizza? How is there any extra cost to the store to have a driver deliver me my pizza? Yes you have to pay the driver but you have to pay the cashier that works inside the store as well. Do you charge extra for in store transactions? No! On top of that your business probably makes most of its money by doing delivery! You are cheating your costumers and it is not right! This very issue is to be circulated via facebook over the next few weeks. I suggest you send out a memo to all branch locations that it is against store policy to charge a “delivery fee.” Thank you for your time, Chris Larson

The Papa Johns in Gainesville FL (phone number 336-7272) has one horrible male manager. After waiting an hour for my pizza I called to see what was up and after him telling me to be patient and wait he hung up on me. Twice.

The local store in Winchester, TN never wants to deliver anything so they tell you it will be an hour or an hour and a half delivery time. So I'm fed up I will be going and getting my pizza at Dominoes or Pizza hut from now on. The third time was the straw...

I work as a driver at a papa john's, and i can say from experience that most of you people complaining are full of crap. 70% of all complaints are SCAMS! Most of the complaints on here are just scammers pissed that they might actually have to pay for their dinner like the rest of us honest people.

ok, im an employeeat papa johns and i need to know the number to call to complain. The place is terrible, people just stand around and do nothing and set off fireworks inside the store. they also bring beer in and just sit around and talk. please help!

so totally upset with the 1 1/2 hour wait for my pizza delivey tonight. Think I will never order from Papa Johns again. This was not the first time I was disappointed in their service.

I've always thought Pappa John's had great pizza, but have experienced horrible customer service several times. Twice I filled out feedback on their corporate website explaining my experience but they don't respond...looking at the above comments confirms to me this is not a customer service oriented company and it sounds like they don't care. I won't purchase anything from them in the future, thanks everyone for your confirmation. Please be sure to vocalize your experiences to others so we can get the word out and the company can realize the cost of not caring.

I placed an order for a pizza online & i wanted to add a 2 litter drink to it and the guy voided the whole entire order and now we can't buy anything off of my debit card. I tried to talk to the manager and threatened to beat my friend up. is this the kind of people you have working for you? that's pathetic. this doesn't even deserve one star. Now I don't have food to eat at my house & the only time i tried to order pizza, the manager blows up and voids the whole thing. so, screw papa johns. have a nice day.

I am very dissatisfied with the customer service at Papa John's store #686 in Collinsville, Illinois. The person by the name of Kellie was very rude and confrontational. I can assure you that I will never order from Papa John's again. Domino's has well -trained employees and better pizza also.

yesterday i ordered a small pizza from papa johns store at 138 4th avenue brooklyn ny 11217 ,i walked in my self and it was carry out , first of all they overcharged me for the small pizza after i saw the sign on the window that the coast for small pizza is much less than what they charged , when i asked them why they said well its too late whatever is done is done and one of the employee said that he doesn't give a shit,and i asked to speak to manager but he didn't even come close to the window, but there was only one employee who was doing his job professionaly , he was a driver and was trying to do the best he can to make the costumer happy , but everybody else didn't care including the manager , i dont know what was that driver's name but he was driving a convertible BMW , the supervisors should keep their eyes on that store and put someone in charge who can do his job proffesionaly and i am sure that driver can do much better job than the rest of thewm all together, i can imagine how many costumers they lose daily with that service.....

I had a WONDERFULL!!!! experience(I am being VERY sarcastic) with the Papa John's Grant/Silverbell location in Tucson,AZ...I ordered $41.00 worth of pizza and wings for my family on June 23rd 2011. As i was enjoying my pizza I bit down and choked on a piece of wood!!!!!!!!!!!! Luckily I was able to cough it up and that my son who is 7 or my grandson who is 15 months did not get that piece.. It is about half the length of my pinkie finger and as thick as a ten-penny nail...I called the store and spoke to the "manager on duty" Edmund I let him know what had occured; he asked what Iwanted and I stated I wanted my entire meal again only this time for free...He AGREED to this...On Saturday the 25th of June I called the store and let the person who answered the phone "George" know what Edmund had agreed to he then reniged on the deal the Edmund had given and stated" i will only give you one pizza for free" I said fine and sent my 65yr old mother and 17yr old daughter to get our pizza and to also purchase some more wings...Upon entering the store my mother approached the counter and George was standing there, she stated who she was he asked to see the piece of wood (which I had saved in a zip log bag still codered in pizza sauce)she showed him the evidence to which he stated "I do not beleive that this came from our store", my mother replied "are you calling me a liar" He asked for the evidence my mother said "NO but you can take a pitcure". My mother asked "why are you not keeping the agreement the Edmund made" he replied " Edmund is a new manager and did not have the right to make that sort of agreement".He preceeded to call the owner of this FANTASTIC!!!!!!!! location Craig (great person again i am being sarcastic' George stated "that Craig told him to give my mother the pizza and get her out of the store and we are no longer allowed to order food from this location" As George was on the phone another AWESOME employee !!!( more sarcasm) came to the counter sneered at my mother and stated "that is BS and did not come from this store" Upon George's return and subsequent telling my mother that she is no longer allowed in the store my mother became angry and was yelling when another SUPER employee (more sarcasm)came in and proceeded to tell my mother to "shut up or leave the store"...At this point my mother decided that getting any kind of real customer service was beyond the question and left....I can honestly say that I LOVE the pizza the Papa Johns makes BUT that being said I will NEVER NEVER let me say again NEVER eat at one again!!!!!!!!!!!!!!!!! my only thought is what if my grandson or my son had choked and died on that piece of wood what would the reaction had been then.....This is the worst customer service I have ever seen!!!!!!!!!!!!So much for the customer is always right or for respect for your elders I really feel sorry for George's parents if this is the way you talk to someone who is paying your salary then GOD FORBID how he must talk to his own parents!!!! My mother was humilated and disrepected by a kid no even old enough to wipe his own nose...luckily I was not there other-wise George would be now spekaing out the opposite side of his mouth..I am not sure if this review will actually get any results BUT maybe it will make people think about NOT continuing to allow BAD BEHAVIOR!!!!!!

Before I begin, please note that this rating would've been 1 star, but the driver's behavior and attitude pulled it up to a 2. Also no voices were raised, no temper was shown. I remained calm as I spoke, trying to maintain a positive witness for my Lord Jesus Christ. This is regarding an incident with Store #740 in Brandon, Miss. I ordered online (2 large pizzas, 1 apple pie, 1 chicken wings = $36.36) on Friday, 6/23, 1:23 pm (CST). I immediately received email confirmation stating that the delivery time was "30 to 40 minutes" --- which would be 1:53-2:03. I called the store at 2:05 and spoke with Michael, explaining who I was and that I had placed an online order at 1:23 and that "it was over 40 minutes ago." He said that they only had one driver in the afternoons. He said that the driver "should be there in a few more minutes." I asked him "will the price still be $36.36." I didn't ask for "free" and didn't expect that, but it would've been nice had he offered to remove the $2.00 delivery fee -- He didn't respond to my question for almost a full minute and then said "The only thing I can do is to give you a free coupon for your next order." I said, "Michael, that's not going to help because this was your store's last chance at getting the order correct and on time, because the last time (over a year before) the order was "lost" and there was no apology or attempt to make it better. (We ended up with no order and ordered elsewhere). I told him that I was disappointed and that this wasn't very good for changing my opinion of his store. He said "that was the best (he) could do," and then asked for directions to make sure that the information was correct (it was). He asked how far away it was, and I said, "We're in the neighborhood right behind your store" and gave him specific directions (technically three streets away, approximately six minutes by car, no stoplights, only two stop signs). He then asked was I "given a delivery time?" I said, "Yes, the email confirmation said thirty to forty minutes." Michael said "Well, that needs to be changed, that's not right anymore." I asked, "Are you saying it now takes longer than 40 minutes to fill an order?" He said, "Yes, it's closer to an hour. The email needs to be updated." He offered the free coupon again, and I said, "Michael, I will not be using your store again, so the free coupon doesn't really help this situation." He said there was nothing he could do because his driver had our food and would be there soon. He then asked if I would call him back in ten minutes if the food wasn't there yet. I agreed. The time was 2:09. If the food wasn't delivered by 2:19, I would call back... At 2:21 I called to tell Michael that we still didn't have our order. He said, "Yes, ma'am, my general manager is on the way there with your food." I said, "All right. Thank you" and we hung up. At 2:33 (one hour + 10 minutes since I had placed the online order), the driver pulled up and brought the order to the door. He said, "I hope this isn't too late for you." I asked him "It's over an hour late." He said, "I'm sorry" and handed over the four boxes. I asked him, "Are you the general manager?" He said, "No, ma'am, but he's in town." I said, "Here's $42 in cash, which is more than the $36.36 amount..." He interrupted me and said, "Ma'am, this is free." I said, "Really?! Because Michael said he couldn't do anything but give me a coupon for a free order for next time." The driver said, "No, I'm giving it to you for free." I said, "Well, thank you, I'm sorry, but all I have are two singles for you." He thanked me and left. The general manager, the one that Michael said was "on his way to our house" with our food, never did appear. So, what could have been done better? At the very least, I think the unnamed driver should be commended for improving the situation, whether it was his own idea, a directive, or company policy. I think Michael needs to be re-trained as to what can be said and what shouldn't be said to a customer. Find out if retraining is required for all of the staff at the store. When dealing with an unhappy customer, begin with "I apologize." (Customer's expecting an immediate apology, give it immediately). Follow with "I do not have the authority to reverse the cost, but let me see what I can do." (Even if you do nothing, the customer feels as if you are going to some extra effort, that you care) Offer "I'm going to call you back in ten minutes to see if your order has arrived." (Takes the sting out of the customer having to do "more work") Follow through on that and call back at NINE minutes. Be proactive against more dissatisfaction. When the customer says, "I'm not going to use your store again" (or something similar to that) simply ask, "What can I do to change your mind?" And then, take it. Every customer is going to have their opinion of "what you did wrong" and how you can make it right. Take note of these corrective moments and do all you can to improve. Apologize again (what does it really cost you to do this?) and offer district phone number or the corporate website info for registering a complaint. Finally, NEVER lie to the customer. The driver made the situation so much better for us by telling us our food was free (makes me wonder, did he pay for it out of his own pocket?), but Michael's lie about the general manager delivering our order puts the whole situation into the "never again" column. So Papa John's employees... Perhaps you already know this, but in today's economy and with so much competition in your market, you have to make customer service THE place where you stand out. As in the past, customer loyalty to your brand will get your through any recession/depression. You cannot afford to waste any trust or goodwill. As to the PJ corporate level, please make your "customer feedback" link easier to find. State it in positive terms, "How are we doing?" and then give the customer a chance to respond to specific questions (multiple choice answers or 1-4 graded level for examples). Best wishes to you as you improve. Mrs. L Clendinning

The last 2 times I have placed an order online for my location, they have either made excuses for not bringing the pizza we ordered (along with the confirmation) to bringing it 1 1/2 hours late. Each time our store here in Goose Creek, SC on St. James has blamed it on the website taking no fault. Both times I have called the manager (tonight Bess) and offered no apology only excuses. PaPa Johns has gone to crap. Best pizza? No longer. I would rather eat a frozen one from the supermarket. At least I will know when it open the box it will be the pizza I bought and eating to eat when it's done. I was even a member online with "PaPa Points". Keep them all. I am done with PaPa Jokes.

Somebody needs to do something about the manager of papa johns in franklin,ky before everybody that works there walks out.That manager has got a chip on his shoulder or he,s a spoiled brat.If he gets smart with my son one more time i will call corporate office on him.I don,t know if this dude is bi-polar or what but somebody needs to start asking the employees some questions i,m sure they will talk.Don,t know how those kids works in a place for a manager like that.

yes i became disabled last year and unable to work so i had to go live with my mother noone would hire me because i needed surgery so in april she got in contact with surgery on sunday and the did both my operation for now i have about a year for recovery and she is on a fxed income and i hve been a burden on her she is 4 months behind on her rent and a month behind on electric and water and is about to be kicked out of her house so im not a thief so im begging for help i set up a paypal account under aka2jessejames@yahoo.com please if you can help anything would be looked upon as a blessing i dont like asking but we need the help thanks for your time Jess

I DONT GET THE OPPORTUNITY TO EAT PIZZA VERY OFTEN. I HAVE TO WATCH WHAT I EAT. WHEN THE TIME COMES FOR PIZZA I HAVE ALWAYS CHOSEN DOMINOS. SOMEONE MENTIONED PAPA JOHNS SO I DECIDED TO TRY IT. IT BLEW DOMINOS AWAY, I THOUGHT IT WAS THE BEST PIZZA. I COULD NOT WAIT FOR THE NEXT 3 OR 4 MOTHS UNTIL IT WAS TIME AGAIN. FINALLY THE TIME CAME I WAS ACTUALLY EXCITED AND WANTED TO EXPRESS THAT TO THE CASHIER. I WALKED IN. THE PETITE YOUNG LADY WITH BLOND HAIR,BROWN OR BLUE EYES WAS CURT,BRIEF AND WITHOUT HOSPITALITY. SHE WAS BASICALLY RUDE AND NEVER SAID THANKYOU. SHE RUINED THE EXPERIENCE.PIZZA WILL NOT BE ON MY MENU FOR AWHILE. HOPEFULLY THERE ARE MORE THAN ONE POPA JOHNS IN CORPUS. IF NOT THATS TOO BAD ONE LESS CUSTOMER WHO DIGS THE PIZZA BUT DOESNT LIKE BEINGING TREATED LIKE CRAP