Michael Kors Corporate Office & Headquarters

Michael Kors customer support is horrible. I had an issue with one of my purses, called customer support and they had me send it in along with my Michael Kors cleaner. After a couple of weeks they told me my purse could not be repaired and that I was getting a credit for the value of the purse which was 398.00. They also told me that the credit would not expire. So I finally found a purse that I wanted to use my credit for and sent an email to the customer support department. I give them a copy of my credit, style number, name of purse, and price. I get an email back that they have to check on my credit, and they need to check if the purse is in stock. 5 days later they tell me it's not in stock and I need to pick something else. Keep in mind that this started on June 2nd and it is now September 23rd and I still don't have a purse. I have called multiple times to the customer service department. The only thing they are good at is apologizing. I don't care about apologies, I want my product. I have asked multiple times to talk to a manager (Armond) and he is always on the phone. I have given them my number so many times to have a manager call me back, and he never calls back. I have been a customer service person and we would never treat our customers like this. Michael Kors should be ashamed to have people working at his company that are so horrible. No wonder his sales are going down and his purses are being sold in lower end stores. I am quite sure that nothing will ever be done and I will never receive any purse from them. I have bought so many of his purses over the years and I will NEVER by another one. In my mind, Michael Kors sucks big time. They have my name there and the multiple emails and calls!!!!! Very disappointed customer.

Michael Kors customer support is horrible. I had an issue with one of my purses, called customer support and they had me send it in along with my Michael Kors cleaner. After a couple of weeks they told me my purse could not be repaired and that I was getting a credit for the value of the purse which was 398.00. They also told me that the credit would not expire. So I finally found a purse that I wanted to use my credit for and sent an email to the customer support department. I give them a copy of my credit, style number, name of purse, and price. I get an email back that they have to check on my credit, and they need to check if the purse is in stock. 5 days later they tell me it's not in stock and I need to pick something else. Keep in mind that this started on June 2nd and it is now September 23rd and I still don't have a purse. I have called multiple times to the customer service department. The only thing they are good at is apologizing. I don't care about apologies, I want my product. I have asked multiple times to talk to a manager (Armond) and he is always on the phone. I have given them my number so many times to have a manager call me back, and he never calls back. I have been a customer service person and we would never treat our customers like this. Michael Kors should be ashamed to have people working at his company that are so horrible. No wonder his sales are going down and his purses are being sold in lower end stores. I am quite sure that nothing will ever be done and I will never receive any purse from them. I have bought so many of his purses over the years and I will NEVER by another one. In my mind, Michael Kors sucks big time. They have my name there and the multiple emails and calls!!!!! Very disappointed customer.

God awful!!!!!!!!

twice their jewelry bracelet an earings come apart when you wear them only to lose them bye bye$$$$ very disappointed

Worst quality, terrible customer service, no warranty , no returns , their staff are a bunch if uneducated idiots they do joy back up their products, their district managers dont even return calls

My ceramic watch band had a beautiful coral color and in two months of purchase looks gray and dirty. If paying just over 300.00 wasn't enough now I have to replace it out of my own pocket.

Not happy with my new shoes. Black with a gold tassel and the second time I wore them the gold tassel fell off. The store manager was rude and not accommodating in anyway.

My son bought me one of your wallets two months ago for my birthday. It is light beige and I thought I would just wipe it off with a damp dish rag but to my surprise it seems to look dull and also over the two month period the brass name tag hasn't held up very good. I have purchased three of your purses and lots of your clothes and have never had a problem with anything until now. I thought you should know

I have gone into this store twice in the past two weeks looking to buy a couple of things, neither time was I ever asked by anyone if they could help me. What I did see was all the sales reps hanging out with their friends. The only other thought I had was maybe I was too old and your company store doesn't want to sell to a 48 year old woman. Not really sure.

Just received the South Coast Plaza "magazine" (So. CA) wherein Michael Kors has a real fur black & white jacket being displayed. I'm appalled they stoop so low to use animals in their fashions. There are so many wonderful faux fur alternatives there is NO excuse to kill animals. I won't buy anything Michael Kors until this stops; and believe me, I have a lot of MK hanging in my closet!

ordered a purse for my sister in law who is a die hard Michael kors fan. she has a bucket list of 10 items and on it is a gia gold embossed satchel bag. have been trying to find bag for years and finally found one through Michael kors Canada. turns out website fraudulent they took my money and after inquiries about bag they changed websites and I can no longer contact them my sister in law will be devastated when I tell her but contacted Michael kors customer service and spoke with a lovely lady named Sylvia.she was kind enough to listen to my story and took the time to explain what where how and why this occurred she was wonderful.my sis in law is ill and I am gonna try to get this bag.i don't know if head office can help with this matter as it is not their fault that someone else is using the mk name to scam others but the fact that she even took the time to listen was heartwarming. thank you Sylvia many blessings to you for your kindness.

my husband bought me a watch worth almost $300,for an anniversary gift. however, I was not satisfied with it. we went in both hoping to exchange but I still couldn't find anything to my liking. we tried to refund with receipt however, we found out they don't do refunds. how bogus is that! the cashier failed to mention it was a no refund policy. if my husband had known, he wouldn't even had gotten it for me in the first place. we can go to Macy's to buy their watches and get a return. how crazy are these outlet stores? never liked michael kors and never will.

I purchased what I thought was a handbag from the Michael Kors outlet. When I received it, it looked different and I contacted customer service twice about the issue. I got the same lame reply. With all the counterfeits flooding the market you would have thought at least one rep would have asked what the url was that I had ordered from. Which makes me believe is Michael Kors in with promoting knockoffs? I have gifted the bag to goodwill. I am very disappointed in the service.

Bought a Hamilton purse less than a month ago and used it ONCE. Noticed the handle had a small tear/cut in it. Brought it back to MK Metrotown and was asked if I had my receipt - she. Disappears in back and comes back moments later to tell me it's not covered under warranty but here's a place that can fix it for a small fee. Pissed is an understatement.

I received a birthday gift from my daughter and it was on sale and when I tried to return it for the color only that stated that it's a final sale on were on my receipt does it stated that it this a final sale they should have stamp the receipt final sales. I have over 3000.00 dollars or more worth of Mike Kors handbags and wallets I will no longer given my business to the store at Tanger Outlet in Oxon Hill Maryland.

Come stop by Michael Kors in Woodstock Georgia at our new outlet store. We have an amazing jet set team that would be happy to cater to you. I just started working there and the atmosphere and management team is wonderful.

MK is a joke, they use substandard materials and everything is made in China, I will buy Coach instead.

I will never ever buy a MK bag again. After having it for 11 months the strap broke. I called customer care in Canada and no one ever answers the phone, even when you leave a msg they never call u back. So now I'm stuck with a broken bag and no one to help me. The absolute worst store to shop from.

In the July 21, 2014 issues of Fortune magazine, in an article titled, "Positively Un-American", Michael Kors is listed as one of the U.S. companies that does not pay corporate taxes. The company makes use of corporate workers who were educated by the US system of public education, the company utilizes US tax sponsored utilities, fire protection, police protection, roads, highways, sewer systems flush their corporate waste, the list goes on and on of things we pay taxes for and the MK corp does not. Until MK re-incorporates itself in the US I will never buy another one of their (Chinese made) products.

so I went to the outlet mall with my boyfriend & his family. we were looking and trying to figure which bag to get. these girls, the employers. would be giving dirty looks and then get Into a group and start talking and laughing and looking over at me, made me feel unwanted and judged. finally, we got the bag we wanted and the girls never had a smile on their faces, (they just seemed like they were better than us) I will never go into that store again, shouldn't make a customer feel that way.