Menards Corporate Office & Headquarters

Well I'm building a $20,000 Pole Barn type building and most of the materials are from Menards. I needed the "Snow Jacks" for the completion of the roof, and they are $5.99 at Menards, BUT "Home Depot" has them for $3.89 ea., so I asked to have them Price Matched. The STORE MANAGER was called and she said NO, and that she didn't have to proce match, and for me to go to "Home Depot" to buy my parts, this is the Menards South Lansing Store, Humph....some Service...

You received one star for the service I received in saint Joseph missouri today! I am the president of a service corporation in this state an will be reluctant to patronize your business any further. I purchased a gasoline weed eater on 04/21/2012. Upon my firt attempt to utilize said item, it fell apart and parts were flung unrecoverable. My corporation is based in the greater Kansas city area and as you can appreciate my time is at a premium. I returned to the store at my earliest availability, 07/20/2012, to be informed by a less than cordial manager Caitlyn that because I had not purchased a replacement warranty that no concession would be offered to my circumstance. My contestation led to a stand off response from Caitlyn, prompting my departure and this correspondence. I am truly disappointed in the manner in which this issue was handled in light of the fact that my wife , myself and my business have been loyal and lucrative to yours. With regards, David C. Sumner admin@premierrefrigerationinc.com

I've shopped at Menards in Mason City, IA for many years and spent thousands of dollars there. I do my own work on all projects. And I've kept every receipt . . . just in case. I've also shopped at Mills Fleet Farm and Home Depot, and here's what I've learned: For my money, Menards has the best selection of products. I would have to agree with someone above however, that said it appears the management there is not very happy. They - and many of the employees - look disinterested and bored. Once in awhile, you can run into a very knowledgeable associate and I do think they're trying to improve their image but they have a long way to go. Also, they have a sign on their door that says if there are more than two people in line, they will open up another cash register. I can tell you this NEVER happens!! There was a time when Fleet Farm and Home Depot could run circles around Menards in the area of customer service, but those two are quickly losing ground (not because Menards is so good, but because the other two are getting worse!). Menards has a tremendous opportunity to be THE home store of choice if they launch some new and focused customer service initiatives. The ball is in their court - good luck!!

Checking the large list of winners of the car giveaway sweepstakes,Ohio has none listed,is the company compromising the rules by choice selecting individual winners?

Dear Menards I have to say the General manager Mark in Forsyth is an armature. I love menards but I will never shop in Forsyth Il again

I am writing due to I apparently have no other option because the numbers to reach corporate are all fax numbers. It is apparent that no one on the level of making any decisions want to be reached. My company purchases several different products from your company in bulk to do a renvoation on my complex. Since this time which has been about a year and half both products are consequently not items that you stock at your facility any longer. Problem is that we as the consumer can't buy parts to repair or replace. I understand that items can be discontinued, but all companies should keep vendor info for products that they sell or have sold in the past. This would be helpful to your customers to track down items they may need for in the future. I have contacted the Tipp City, Richmond, and Lancaster stores in Ohio all which have given me bogus numbers to reach someone for this information. I have been told that once you no longer stock an item from a particular vendor that all information is eliminated from your systems, and can't be accessed. I find this highly unlikely and very disturbing. I will continue to search on my as I already have been doing, but please know that as of today I will be reporting Menards to the BBB, and also I will be informing our construction crew and property management team to cease from buying all products from Menards. This will be due to poor products, poor customer service, lack of communication between corporate officers, local stores, and customers. The inability of Menards to produce efficient customer services is a huge factor for us in the future. I am reluctant to leave my contact info on an open forum, but I will be submitting a fax to the corporate telephone number seeing how this is the only forms of speaking to anyone. After reading many of these complaints on this site I believe a huge transition is required for Menards to stay successful with it's competitors who from experience are much more efficient. Not to mention more friendly and more knowledgeable of the items they are selling to it's customers. Have a good day...

Ever try to start a lawn mower without gasoline in it? You'd better try to if you ever buy a defective mower at Menards. Their policy is to push you off to a third party service provider if you have problems. I know how to put oil and gas in a mower. Briggs and Stratton instructions are to "put a little in at a time and wait one minute before checking level with the dipstick. DO NOT OVER FILL." The dipstick is grey and the oil is clear. Go ahead and try to fill it to the proper level. You would think that Briggs would know how much oil I should put in since they manufactured the machine and the oil container has graduated measuring marks on it. Why not just tell me to put in 250 mls? Anyhow, after 15 minutes of using the mower, the engine seized up for good. Despite being told by the desk manager to bring it in the next day, I was unkindly informed after dragging the mower back into the store that their policy is that any gas powered engine would have to go to a service provider and no refund on site. this after paying $200 plus another $26 for the extended service contract. The service provider looked at me and asked "what do you want me to do about it?" I said, "what should I do, go home and throw the thing into the lake?" Finally he told me it would be 1 1/2 to 2 weeks before they determine what's wrong, but I already know what the outcome is. menards and Briggs are ripping their customers off in tandem. The Menards policy was enacted as a result of there being huge amounts of customer problems with these products and, instead of doing the right thing and dropping the product of properly educating people as to a proper way of setting up these mowers, they have buried their heads in the sand and continue to pillage the public, then shuffle us off like patsies...don't make the same mistake I did. After I get ther bad news from the service unit, you will find me outside of the Buffalo Menards store with a sign and flyers telling my story to their customers for three consecutive Sundays..8 hours each..I figure 24 hours of protest for my $240 lost is fair...or they can reimburse me properly. Thanks for reading!

Reading thru all of the complaints, brings me to think that maybe a lot of these problems have to stem back to the rules that upper management put upon the store level . It may be possilble that they all hate their jobs because honestly a experience shopping in a store most often becomes irratating rather than enjoyable. I live in a town that most all customers complain about Menards based upon service and nothing on the shelves to purchase. Its to bad that educated people cant figure out ordering in a manner that can increase sales and help with the piss poor attitudes of the employees and store management . OUCH!!!!!

I would like to know why you are not carrying in your stores the J Handles. I have borrowed a pair and they are an excellent tool to add to my tool box. I have built several houses and wish I had a pair then to carry drywall and other items. These would be great for several different companies beside the average household. Please carry this item in your stores. I do shop at Mernards and I like getting everything in one place. Thanks.

I have went to Menards in Sheboygan since I moved there some 12 years ago. I have seen the new building opened and the old one closed. I do go to Home Depot also BUT only if Menards does not have what I need at that moment. It looks like there are a lot of people made on here ? Just remember how many people go through 250 stores doors every day. I say keep doing what you are doing Menards. I will take the lower prices any day with a problem every 2783 visits I make to your store. As far as the workers, I see a lot of smart, gifted people at Menards. I also see people that have worked there since I have moved here. So I would think if you stick around it must be worth it to work at Menards. John Menard I thank you for what you have provided this community. Hoss Olson V.P. Operations Prince Telecom

I love Menards.....BUT I hate driving 2 - 2 1/2 hours to get to it. Why can't the Western UP have a Menards in Houghton....why are we punished by having to take 4 - 6 hours to drive to Menards, shop and then drive all the way home...... Please consider a store in Houghton Michigan..................

Today at the new Menards Store in East Moline, Illinois at app. 6:30 P.M., the clek never bothered to tell me where the receipt for the purchase was after paying for my goods. When I went back in and asked the young woman behind the desk(Supervisor with no name tag on) spoke so fast I couldn't understand what she had said. Finally, a young man with a beard was able to speak to me slowly so he could look up my Debit card number from my card and entering it into the main computer. The Woman didn't know how to do this and tried to brush me off in getting a receipt. Finally, I was able to get my paid receipt for the toilet Flapper and Butterscotch candies. Why can't the store clerk inform a person after paying for the items where the receipt will be and put it into the bag for the customer? I have Grey short hair, so I must be a candidate for abuse by a Supervisor talking soo fast.

Menards, I dont wana complain but im really sick of menards in Forsyth IL,This is the second time the General Manager Mark doesn't even try to work with me,i spend around 5 thousend dollar ,The receving manager AJ he is worst than Mark it takes them forever to bring water heater down first time i had to wait 25 minute and when i asked him why it took him that long he was like your not the only one guest here in the rude way.

I love the looks of your new store in Manhattan, KS altho I can't go in and look around, just look from the front as my wife charges off to try and shop. We like to look at things together when we shop but can't do so as the store only has "ONE" electric riding cart. I tried on three occassions to find it not in use and only once was it not being used but that's because is was broken. Consequently we went to Home Depot and bought all our kitchen and bathroom remodeling products. Home Depot has quite a few carts to use as most all stores do. I was told to turn my complaint into the Corporate Office but I'm sure they won't answer me or remedy the situation. Can't you afford a few electric carts in your stores??

On April 17th I e-mail a materials list (bid) to the Mennards in Baxter Minnesota. It was a copy of a bid I had already received and it included the prices by item. By Saturday April 21 I still had not received the bid nor had I had any communication from Mennards. I called that day and found out that yes they had seen the e-mail but hadn't done any work on it. (Apparently things are very good at Mennards in Baxter since the bid I sent them was quoting $25,000 and they didn't seem to interested in receiving that business.) When talking to Gordon on that Saturday I was told that it would be worked on Monday morning April 23rd. On Thursday April 26 when I still hadn't received the bid I called again. This time I was told they started it but it wasn't finished. After expressing my dissatisfaction with the service I was receiving, I was told the bid would arrive this morning, April 27. The bid did arrive today but it give a total cost not an itemized price by product. Again I called and this time ask to speak to the manager of the store. When asked why I didn't receive an itemized bid I was told that "they didn't want people to get bids from them, Home Depot and some other place and run back and forth trying to get the best deal." "Really", I said. "So you don't care about what is best for the customer here". He then tried to change the subject by asking me for my e-mail address. When asked why at this point that was necessary, he said that he wanted to track down who dropped the ball on this. I told him that finding out that information would not help my situation. He then said, "If you want me to do an itemized bid for you I will, but all the prices are on line." My reply: "You have already held this project long enough." I think I will just go with the guys across the road, HOME DEPOT>

Menards is always talking BIG about profit sharing so the workers will slave over every customer that walks in the door. well let me tell you, we didnt get one cent! i worked there for a year and all i got was an awesome pen that broke in 4 days. yeah.

Mistakes in businesses do happen. And when mistakes are made, the company or person should own up to them and stand by their products, personal and management. I am part owner of a family business, TimberPro, Inc, which is a worldwide manufacturer of forestry equipment. We are very successful and we think it is because how we treat our customer and dealers. On 4-22-12, my husband and I went to Appleton WI to purchase white lattice for a 8 x 12 foot arch way that we were having built for our upcoming daughter's wedding. First we called to make sure they had the 4 x 8 sheets of lattice that we needed. They did indeed say they had it. They loaded the lattice into the borrowed truck and we dropped it off at the builders on the way home. The next day my husband was called to the builders address- to find out that the lattice they gave us was two different sizes. The builder had 1/2 the project done- but could not continue until he had the correct size lattice. So the next day, my husband takes off of work, borrows a pick up and goes back to Appleton with 1/2 of the pieces that were wrong, to exchange for the correct size. The problem is the people in the garden department couldn't match up what they sold us the day before. So instead of exchanging the 4 sheets we needed- they told us we had to rebuy 4 to match what we were returning. So again we would have the 8 sheets we needed. That means we will be paying the builder again for redoing what he has already finished. And rebuying what we first purchased. Oh it does not stop there... The Menard's in Appleton did not have enough of the product so they called Green Bay DePere, which said they had it. But you guessed it. Drove from Appleton to Green Bay and they only had the small lattice and not the larger one we needed. This was turning into a night mare. Instead of calling more Menard's to send us on yet another a wild goose chase- we agreed to try Home Depot. I did not know what to expect- because we have always went to Menard's. But let me tell you that they had all the product we needed. They loaded it and were very friendly and professional. I will continue to shop Home Depot. I do think that Menard's owes us some kind of apology for having to rent a pick up again, take off of work, gas money for all the running they had us do, saying this product was in both stores and ended up in neither and for having to double pay our builder for doing the same work twice. Menard's can reach me at TimberPro, Inc P.O. Box 415, Shawano WI 54166

I am writing because I still can not find my receipt or debit card from a 4-5-11 purchase of $789.79 from the Mankato, Mn. store. I purchased pavers for a patio. My bag and debit card were all stolen. I have made several attempts to get the information but they insist that the actual debit card is the only way to get the proof and my pavers. I realize that you have millions of receipts but I do not have the financial means to lose my purchase. My old debit card number was 4022-0212-0034-0562 ex 10-12. I used it for the transaction. It processed on 4-5-11 on my statement so I am not sure if it happened on the 4th or not. My name is Karen Ballman, 137 Mayfair, Mankato, Mn. 56001 Telephone 507-995-2905 I realize this is a lot of work and I hope you know how much I appreciate your help.

My husband purchased 2 weed trimmers in 2011. They both broke within a months time. we had a warranty so we returned them at the menards store on alpine ave. in comstock park Mi.Upon returning them under warranty they advised us that the warranty work is contracted out and we had to take them to a place called Master Repair on west River Dr.in comstock park Mi. when we purchased the warranty we wre never advised of the procedure on the warranty however we took the weed trimmers to the outside source. It is now 2012 and we have never heard a word from the repair guy at Master repair so I decided to call him. He told me that the parts are on back order! Really..... for a year? I call menards back and speak to dan the general mgr. who sounds like hes just not with it or something. I explain the problem and he repetitively tells me that they have a contract with master repair that he will have things fixed within 3 weeks.... Ok.... its been a YEAR! Dan really doesnt know what to say so he asks me what I want!?? Umm.... I want two working weed trimmers, thats what the heck I want! I explained to him that we spend around 60,000 dollars per year through our small business at Menards and if two weed trimmers are going to be the cause of us taking our business to Lowes then thats not very good business on thier part. Dan informed me that he would call Master Repair and talk with the guy. I am still waiting to see the outcome of this situation. Im very dissatisfied with Menards at this point as this is ridiculous... Dan should have replaced the weed trimmers and had the Master repair owner reimburse them due to his faulty service on repairing them in a timely manner as it is evidentally stated in his contract with Menards! Looks like Lowes may be getting a new big customer very soon!

Menards proclaims they are "dedicated to service and quality". Nothing could be further from the truth. After purchasing a major piece of outdoor equipment that became inoperable due to a defective part I was stonewalled by everyone from the local department manager to corporate customer service. The bottom line is this company will not stand behind the products it sells. After weeks of trying resolve the problem with Menards their only remedy via e-mail was to deal with the vendor directly, because as they said, "It's not our problem, it's the manufacturer's problem". Consumers beware!