Mcdonalds Corporate Office & Headquarters

My name is Greg Almarode I live in Lake Forest Ca and I have been going to the Macdonalds on 23861 Bridger Road Lake Forest, CA 92630 for a while, I went about 3 weeks ago and had a 32.00 breakfast order and about half was correct, the other half was either not there or totally wrong. IWent back in that monday and left a message for the manager to return my call...(the day I ordered I was traveling out of town) and got no responce. I went in that Thursday and left another message with the cashier and he said the owner will call me back the next business day. I waited another 3 days and no call, I went in again that Sunday and talked to the same cashier and he said he handed my contact info to her. I understand mistakes were made and I couldnt go back on the same date to correct it but it is unacceptable for the owner of the Macdonalds not to call back and make their error correct. I write to you so your aware of the customer service that is lacking and I just want my mistake corrected.my # is 714-453-8996 I,can be reached anytime if someone cares to respond to this it would be much appreciated. Sincerely Greg Almarode

2 days in a row cold food at the mcdonalds at2020 rock road desoto mo 63020. i stop by the drive thru on the 11 7 2011 got 2 cheese burgers and they were cold went back on the 11 8 2011 and got a quarter pounder meal and it was cold i think there is poor managment or help i will not be stoping at mcdonalds any more until things change i thing they owe me a refund

my post is not so much for poor service, but towards a health issue. ive been a costumer and Mcdonalds for a very long time but tonight has totally changed my mind if i would ever go there again. my boyfriend came to my house with a bag of food and was enjoying his meal like always. beggining his second bite out of his mcdouble, a DEAD FLY falls off his burger. A LEGIT DEAD fly! this is the most disgusting thing ever. we were so grossed out we went back to the mcdonalds we bought our meal from and the manager there was very nice about it and refunded my money with no problem. but thats not the issue here. a fly is one thing but what if it was something bigger than that? thats not by any means anything someone wants to find in there meal. i think all mcdonalds needs to be a bit cleaner before someone gets sick.

While traveling back to Illinois, my husband and I ate a quick breakfast at the Corydon, Indiana McDonald's, and we were into Illinois when I noticed that I had left my purse back at the McDonald's. My husband had the receipt in his pocket and I was able to call the restaurant and was relieved to hear that they had my purse and were willing to mail it to me as I requested. I asked the manager, April cherry, to take the money for the postage out of my wallet and to also give the employee who turned it in an additional amount from my wallet. I received my purse through ups yesterday with everything in tact minus the shipping charges and I must tell you how thankful I am for your honest employees who deserve to be recognized within your corp. The reward money was not even taken out, since April later told me that they didn't need that. You have some real gems in that restaurant staff. I am very impressed and grateful.

Tonight the owners of the McDonalds in Belen, NM came into the fine dining establishment that I work at. I noticed that the woman had an open water bottle sitting on the table. As it is completely illegal to bring an open container of anything into a bar I politely took a glass of water over to the woman & politely said to her that it is illegal in the state of New Mexico to bring an open container of anything into any dining/bar establishment. Her response was "it's only water and you just insulted me by asking me that.....as she was saying this, her husband proceeded to take the bottle of water and pour it all over my arm. I immediately informed them that I had a right to refuse service & asked them to leave. I hit the McDonalds drive through almost every morning before class but just want you to know a simple incident like this will keep me away from now on. I do not want to give money to an establishment where the owners behave in this manner. BTW, they are lucky I did not press assault charges and if it happens again I will. Thank you, A up until now a happy customer but not anymore.

I do hope you take the time to read my previous statement about the owners of the McDonalds in Belen, NM. Not only because the owners showing total disrespect, I do want to stress I have never had a problem with any of the employees but just to reiterate, I will have no holding back spreading the word of the horrid & illegal behavior of these owners. If they are willing to treat a complete stranger in this manner, I can't Imagine how they treat their employees. Do they throw drinks on them as well? Might want to take this seriously because even though it was just pouring a bottle of water all over the server's arm because "they were having a bad day," again I repeat that is by law considered assault & if it happens again, not only will I refuse your "we had a bad day" McDonalds owners service which I legally have the right to do, I will press charges.

I don't know how they interview or what type of morons they hire, but I've had 2 really bad experiences at different mcdonalds in Johnstown PA. The first was at the Westwood plaza location. It took over 20 minutes to get our order. The sad part is there was only 3 customers ahead of us. while we waited, an employee walked past the fries and stirred it, only to reach in with his bare hands and grab some for hisself. He walked on eating them. When they filled our order, my husband told them we weren't taking the fries we want fresh. The manager asked why and he told him. He acted surprised but never asked who did it. The other was the galleria dr restaurant. I ordered and paid for a double quarter ponder meal and only received a quarter pounder. I called the manager when I got home and asked him if all mcdonalds hired from the idiot academy. Told him what happened and he offered to replace it but i'ld have to go back there. I told him I lived 20 minutes from there so he said he'ld mail out a coupon. That was 2 weeks ago, nothing yet. They just lost 2 customers. We ate there at least twice a week. Sorry mcdonalds.

Recently I sent a complaint to the McDonald's on south university in Lubbock, Texas. I told them how they forgot items and how game pieces were torn off of the containers before I was given my order. I went in that same night to ask for the missing parts of my order when I saw the condition of the store I was disgusted. I left threw the food away and never went back. I emailed the store directly but was never responded to. I see customer service is no longer a priority for the McDonald's corporation. Not only has the quality of your food went down, but the quality of management has went to hell as well. No one cares for your customers anymore. I guess a change in fast food dining is in order.

What is going on with Mc Donalds? Your stores are no longer required to supply simliar quality. I just went into ask mamgement why my cheese was the last thing on my burger, meaning it was still cold. They told me they don't melt cheese on burgers therefore there is no reason to make it with the cheese touching the burger. What the hell? To top that off I went in to use my monopoly game piece for a French fry and they said it looked torn and could not accept it. . And is there really a limit of one dipping sauce. There used to be a day when the service was good at all mc donalds now its not even required to smile at the register. Sour unpleasant faces seem to be the norm these days. Sad times we live in when corporate office cares only about franchise fees and nothing about the way the customer is treated.

I came thru the drive-thru at the downtown sharon Pa location on oct 30 at 630 pm ordered 2 large bigmac meals, 2 mcchickens one plain with ketchup and the other one normal !! I get home there's only one mcchicken in the bag and this isn't the first time I've had problems with this McDonald's !! Also the sign out front says free coke glass with every large extra value meal also didn't receive those !! So I decide to call the store, called the store 4 times between 6:48 and 6:55 no answer!! And while I'm at it I got home and my iced tea had absolutely no ice in it, it was warm!! It's time something changes at this store I understand mistakes happen from time to time but every time I come to this McDonald's there is something wrong with my order!! I'm tired of spending my hard earned money and not getting what I paid for!!

Your drive thru at this restaurant is terrible for the simple reason is that no one can seem to get an order ready in 20 minutes or less. I came to this location 7100 w cermak rd Berwyn Il I will never come to it again no one can speak english.

2800 S BAY ST, EUSTIS FL 32726 (352)357-5588 11:20 CUSTOMER MY ORDER #3 (DB QP W/CH) (LARGE) COKE, 2 PUMP PIE (SIMPLE ENOUGH) CHIEF COMPLAINT? FORGOT MY PIES IN THE BAG, GAVE ME SMALL FRY WRONG ORDER AGAIN??? MANAGER ACT AS IF IT WAS MY FAULT THAT I ORDERED WRONG AND THE EMPLOYEE WHO HANDED ME MY ORDER,(2ND WINDOW) ARGUED WITH ME SAYING THE SAME THING... A CO WORKER (DT ORDER TAKER) CORRECTED HER AND SAID I WAS RIGHT... IN FRONT OF THE MANAGER AS SHE COUNTED AWAY GIVING ME MY REFUND... UGH! WHY IS THIS LOCATION SO AWEFUL? !!!! BAD CUSTOMER SERVICE, NO CUSTOMER SERVICE SKILLS, NO MANAGER SKILLS, NO SENSE DAFT EMPLOYEES.... EVERYTIME I GO(FEW, FAR IN BETWEEN) NOTHING IS BEING DONE TO CORRECT THE PROBLEM!EVERY ONE OF THE EMPLOYEES ARE STILL THERE! IF I DIDNT LIKE THE QP W/CH SO MUCH & THE MC SG MUFFINS I WOULDNT GO TO MCDONALDS AT ALL! CORPORATE JUST DONT CARE????? MY END RESULT? REFUND! AND WENT TO BK (WHICH AINT MUCH BETTER...) BUT THEY GOT MY ORDER RIGHT!

This morning Oct 30,2011. I went to Beijing, China. hui long guan area for breakfast. After I order 3 breakfast meals with 2 hash brown and I requested a ketchup and cashier only give me "ONE" with 3 meals order. I request additional ketchup and the manager told me one hash brown one ketchup policy by McDonald. Is this how McDonald work ? The manager name is Ms.Cao. Please get back to me on how McDonald is going to handle this matter or issue. I don't think this is how McDonald spirit, I though McDonald policy is customer are always No.1 policy ? Maybe not anymore ? Every time I request a ketchup or napkin they always give me dirty look in the eyes or say I already give you ONE. So I shouldn't request additional ONE. It is against your policy ? I lived in the states in the past 30 years and had NEVER run into this kind of confrontation with any fast food chain.

Today (October 29, 2011)I visited my favorite Mcdonalds in Wakefield, North Carolina to enjoy my usual salad with my lady friends, only to be told that the manager, Terrence was being transferred to other Mcdonalds. I have lived in Wakefield for six years, and have gone to that Mcdonald's for three years only because of Terrence and the professional way he does his job and interact with his customers. I have followed him to Wake Forest, NC but I will no longer be a loyal customer if he is moved from Wakefield. I will tell my family, my co-workers (who also thinks highly of Terrence) and friends not to support that Mcdonalds. Before he worked there the service was "cold". Terrence has indeed made a difference in the way I feel about "fast food" restaurants.

Today we visited your McDonalds store #3064 in Cincinnati and were not pleased. First they were out of McRib sandwiches when they keep advertising them like crazy. Secondly they were out of ketchup & finally when I wanted to get Barbeque sauce for my fries we were charged!!! That is outrageous!! We will be sure to go to Wendy's from now on it's righ down the street anyway.

I would like to see Mcdonalds have a gluteon free menu. Recently our Mcdonalds closed for a few months to remodel. My grandson who is 9 yrs old an has Autism and gluteon free he watched for it to open for weeks. We had to tell him he cant eat there because they have no glut. free food hes so disappointed. You would think a restraunt thats points out kids to make their PR better they would have one. Really wished you all would. Thanks

My issue has nothing to do with food - Your store in Salinas, CA on South Main Street has my mothers phone number listed on both Yahoo and PacBell listings, if that didn't generate enough wrong calls to my mother having it listed on every receipt that your customers receive at the Salinas, So. Main Street location certainly does. She has had the same phone number for over 60 years and at 88 years of age answering the phone at 2:00 in the morning is ridiculous to say the least. She also receives these calls during the day at least twice a week. Several months ago I contacted the Salinas location and spoke with the store manager and my mother is still getting the calls. She deserves a good nights sleep so please get this changed. I am not listing her phone number just check Yahoo or call you Salinas, CA South Main location and get the number. If you need to contact me my email is ltwnancy@pacbell.net

On October 21 2011 I visited the McDonalds at the Fountain Place Mall in Logan WV. There were 3 of us in my party. There were only 3 people in line and it took forever to get waited on. The shift manager was working the register. He was in no hurry to get peoples orders out. The floor was nasty, the place was not clean. Service was horrable. We ordered 3 fish sandwiches,3 fries,1 10 piece nugget and 3 drinks. When we finally received the order I had to go back to the counter because the order was incomplete or wrong. I had to do this 3 times in order for it to be right. The Fries were cold, the nuggets were hard. There did not seem to be any urgency to take care of customers. After we ate we went shopping and I began to get sick. I had to leave and go home. On my way home I began to throw up. I had been food poisioned from McDonalds. This is the second time I have gotten sick from McDonalds. I went to the web site and complained. I received a phone call from the manager Chris Connolly. I explained about my visit, he really did not seem to upset about the problem. He said he would send me some coupons. Well I got it today. It was for 1 free small coffee. I do not drink coffee! I am insulted by this guester. I would like for someone from the head office to contact me. 606-237- 4743

On October 23rd I emailed the manager of the Alexandria, Ky store. For the past year everytime you get coffee on the weekends it is terrible! I still have not received feedback from the manager, which i feel is very unprofessional. I was a loyal customer, but due to lack of concern by management I will no longer return. I will gladly pay a lot more for Starbucks. Better service and it always taste good.

I just purchased the new sweet potatoe pie and it was delicious, but why is there a intimate picture on the box. This is very concerning to me and others that has noticed this picture. is there an explantation for this picture that doesnt have anything to do with a pie or mcdonald's. my email address is : davettaab@gmail.com. i hope to hear from someone