Marriott Corporate Office & Headquarters

My family and I stayed at the Marriott Downtown Memphis on N Main May 5 - 7th. Upon arrival the front desk clerk quoted me a price $70.00 more than what my reservation confirmation had, the receipt read "Total for this room" and amount. She argued with me that that amount was not correct and continued to mention additional charges would be added re: parking and incidentals. After speaking to a manager I finally did get the room for the price I initially presented on the reservation receipt. I had 3 children with me which made the entire check in process inconvenient, something this simple should not have been an ordeal. I have traveled a lot to many different destinations and never encountered these problems. After paying and receiving my keys I attempted to park on the site parking lot, after two attempts I noticed a valet on his way to assist me. He insisted that the lot had been reserved for Valet Parking only, I have stayed at this particular hotel 3 or 4 times prior and valet parking is located under the hotel ( ramp leading underneath the hotel), however he insisted that guest opting out of valet parking were parking across the street and pointed me in the direction of that parking lot. We parked there and continued with our weekends plans. The next day when my four year old requested his DS Nintendo system the two of us went to the parking lot and my car was not there. I called the police and reported it stolen, however later learned it was towed by PBJ Towing from the lot. It cost me $165.00 to get my car back, me and the children rode the trolley as far as we could and walked the rest of the way to PBJ (3 city blocks), it was 97 degrees and was very stressful to me and the children (ages one, four and eleven). The lot was open from 12:00 - 1:00 p.m. (one hour). We were rushed and very inconvenienced over this unexpected expense that

You have a employee at Canyon Village of Dessert Ridge of Phoenix name Golden Knighten employee of the cook at the pool has been stealing alcohol, food, and also in the front office they been stealing money. Yah suppose to put a new safe in the office and they was stealing before yah put it in there. From 800-1600 dollars and I don't work there. And how I know what was going on if I dont work there. I been with him about 2 years when yah first hire him and I was with him at the end. Also wendy is not professional on her job. I was there when Wendy has her arms around his waste and also everybody else. I would not have my family or friends come there and this is not the first job that he lost behind his mis conduct. Any more questions about this you can contact me at 602-472-9331 and also he knew about the bar tender name jonalyn was stealing from yah at the bar also.

After 5 years of planning a FAMILY vacation, I expected some beauty, peaceful quiet vacation while in the hotel. Especially when paying for 2 ocean view rooms. There were Painters, carts in the courtyard as loud as can be starting early morning and the icing was that our ocean view rooms had huge, noisy bulldozers and trackers digging and whatever with the beach directly in front of the hotel. You could not even have a nice bite to eat for lunch or grab a drink at the pool bar/restaurant. Every morning I had to close our sliding door to keep the tracker noise out. Paying top dollar to take my family on a long awaited vacation was disappointing to say the least. Please advise Marriott patrons if such remodels are taking place at the hotel or directly in front of the hotel that can obstruct a VERY EXPENSIVE VIEW AND MAKE THE STAY VERY FORGETTABLE.

Sad to say I was an employee untill last week, I gave my notice. I helped setup, and open your new Towne Place Suites by Marriott in Bridgeport, Clarksburg, WV. I really thought it would be a job, that I would love and gave 110%, was told that all my hard work and the knowledge of doing every job in hotel would pay off. I was so wrong, every paycheck was shorted, no lunch, or breaks. You can never move up because the GM and his right hand girl, take all salary positions, and split them between themselves. The Gm and his right hand girl, only work 8am to 3pm,and refuse to work weekends, and go off and enjoy the rest of there day. The GM gave sales to his right hand, and her sales method was to give suites away for nothing. Oil and Gas is booming in WV, we cannot house, offer land ect, why would you give brand new suites away under contract. I have went to my GM over 10 times, over my pay being shorted on reg hrs, overtime, and rate of pay. I was told I would be written up if I ask for the overtime, then I was told it would be taken care of, after I threaten Corp, and Labor board, I gave my notice, because I knew this wasnt the place for me. So Marriott if you want to keep your Name, I would check into this matter, alot of employees are quiting, and going to Labor Board. I would send someone in to line out the GM and his issues, or replace management completely. This is a beautiful new Hotel, and it is being ran into the ground, this Hotel should be making $$$$$, with smiling employees, awaiting guest arrivals.

The Marriott at exit 101 in Stuart Fl, when is enough enough. You continue to treat your hourly employees like immagrants without green cards, taking as much, work wise, without compensation. What do I mean, the Bistro, for instance. You have a women who has the kindest most compasionate personality, and highest standards of work ethics, no less then, top notch yet management refuse after a year of service to even consider giving her a raise. Making employee of the quarter, gathering so many of those star fish on her uniform that they are left back because there is no room for them. Corporate it is time you know what is going on at your hotels. Someone needs to be assertive in this organization and stand up for your help, or is it once again, just the Almighty dollar, and filling the pockets of management. Corporate, as long as there are Maria's keeping your hotels running smooth and keeping your ratings up you seem to be ok with the way your employees are treated. Think, everyone has a boiling point, Corporate, when you find an employee that goes above and beyond, would it be the right thing to do by taking care of that person? There is a saying that goes something like this, You don't know what you are missing until it is gone. Big corportation forget about the little people. It is so sad.

In the past year, we've had a turnover in management at the Ritz Carlton, Bachelor Gulch. There are so many contradictions regarding their actions, it makes my head spin. It is so obviously apparent that they have little desire to invest in the "genuine care" or "well-being" of their employees, at least their ideas I think, are skewed at best. Right now, they're making a concerted effort to avoid overtime, not necessarily unusual right? This being said, it's the busiest time of the year for the resort, and my manager schedules us substantial amounts of overtime every week. So people are being told to clock-out mid-shift. We work for tips mainly, (that should give you insight into our "massive" pay rates) and many employees are choosing to stay, even though this is completely illegal. Aside from the loss of staff at some of the most inconvenient times (trust me, the piles of work to accomplish in a shorter period of time and with less employee power is obvious), the availability of tools that we need to perform our jobs, I've noticed, have been on the decline for some time now. We've also had our shuttle service cut, (which management has pinned on our very wealthy club board members) so if you've worked a nice, long, 13+ hour shift, you have to wait a substantial amount of time to be taken to your car. On that note, they've spent money on things like an extravagant brunch (failure), expensive Burton brand snowboarding uniforms for an apres ski buffet (which I've yet to see many people attend), a German Beer tent, musicians included, new flat-screen TVS for our cafeteria?? Oh yes and pictures of all the Executive Management for the cafeteria.. We have a completely new interior for our Executive Offices. We just had a "5-star" dinner, so that employees could get particularly drunk..guess that makes everything ok..I've never seen such a blatant waste of money. We're told to "sell our little hearts out" then go home...quickly. I don't percieve a desire to truly value or take care of employees, not genuinely. Oh yes we have a new "gym" which is about the size of a closet, and there's a window too so everyone can watch you working out as they arrive for their shift...First class!! I don't mean to sound unappreciative of the kind of wierd choices that have been made to make us feel valued, but they are..really wierd!! I enjoy my work, it would be nice to see money and time invested in our people, not in a 3-ring circus...I also wish management understood, we were not allowed to train people much this season (costs too much), and we are only allowed to hire a limited number people (too expensive)...when did the "Employee Promise" fly out the window??

Nothing but nice things to say about Marriott, The Fairfield Inn and especially Barbara Perez. There have been comments posted on here regarding Barbara and all I can say is clearly someone is not fond of her and is taking it out on this site. Honestly this is petty and unprofessional. The Fairfield Inn & Suites Melbourne is up for Hotel of the year. Out of 670 Fairfield in the world they ranked in the top 3 for customer service, cleanliness, and overall satisfaction. Barbara is also nominated for front desk associate of the year... So again please keep the drama off of here.

I worked for the fairfield for about months in texas. The front desk manager was rude to the employees treating them and me like we were nothing more then garbage and talked behind our backs and also was a racist. She was having a conversation with a guest about how she hated asians, I overheard her and couldnt believe she would say that. let alone to a guest. I was forced to quite because I followed the training I was taught, but because a shady guest lied and said he worked for a company we later found out he didnt work for and he skipped out on the bill she wanted me to pay over $900 for his stay because I was the one that checked him in. She has since been promoted to hotel manager since I quit. The company employs people like her to run their hotels just so you know. I will never stay at a marriot property.

Just had to write this ref the Fairfield hotel Melbourne florida . I visited the hotel with my manager ref booking a conference room to educate clients for a skincare event ! The lady who nervously showed us around was a Barbara Perez she left myself and my partner in the room to call her boyfriend during work hrs who sadly was having an affair with my partners husband who then called his wife , my partner and told her not to start any nonsense , my devastated partner had no idea this was the lady her husband was having an affair with. Barbara Perez showed NO class and to call during working hours is certainly unprofessional. I feel compelled to write my review towards this hotel and this lady . I sadly lost one of the most professional working partners our company could wish for all this expired into my co worker leaving and with other issues arising from the drama at this hotel six months seeing her husbands car parked there at the hotel clearly having an affair openly at this hotel, everytime I pass this hotel im sickened by the day we went there. I lost a professional partner who will never be replaced . now divorced ! This hotel should be apalled by this and from a personal observation regarding MS Perez how could she call my partners husband while in the hotel. ? My partner knew it was her after taking the call from her husband and left the hotel fighting back tears , but professionally left the hotel with grace . And we miss her . A true professional clearly not like Ms Perez. This entire situation hurts so much I take a different route when in Melbourne so as I dont have the misery of passing this joke of a hotel. And I do know one thing The hotel Manager knew all this and covered for her !

me and my son stayed at one of your hotel's in anchorage alaska. one of my worst stay's ever found drug's in my room two pieces of tin foil with black lines on top of the tin foil and looks like lighter burns on the bottum of it i'am so thankfull that i found it instead of my six year old son plus we ended up getting sick after that because of the smell after there was drugs smudged all over the light switches. the hotel was the courtyard marriott i would not recommend anybody to stay at this hotel. after they offered me free break fest are u kidding me i used to like courtyard marriott not anymore.

Marriott is certainly NOT family friendly. We wanted to stay in one room at the Courtyard by Logan International Airport in Boston with our 4 small children (all under 8yo). They insisted that we would have to split up into two rooms and therefore be charged over $400/night. The rooms would not even be connecting! Are you kidding me?!

Iam a employee at the Courtyard Marriott, I have been there since june 1,2011. Iam a good employee and a hard worker, but my boss and her husband which is head of maintenance is constantly harassing me on a daily bases. They attack me over everything I do and they always do it in front of guests or employees. My boss pretty much today made me feel like she was accusing me of being a liar and a thef over something that was so stupid,I have never ever given her any reason to attack me in this way. I have done nothing wrong. They have other employees treating me very badly too.I treat them with respect daily. I have gone to our new general manager, he made me feel very uncomforable,and basically said "it kindergarden stuff". Im not getting anywhere with anyone so Im considering leaving. I love my job and I cant believe Im being forced to quit. Im stressed out daily and constantly walking on egg shells daily. I watched a video a couple months ago and the man that founded marriott said "Treat your employees good and they will treat the customers good" well I have yet to be treated good by marriott. Im a friendly and happy person and Courtyard Marriott is losing a great person and hard worker because of two people that are just mean and hateful and are on some power trip. Im a sensitive person and they seem to find enjoyment in attacking,bullying and degrading me in front of guests and employees. There has to be someone that cares about how employees are being treated.

On 1/13/2012 my wife and I traveled to Bowling Green ky. For a relaxing weekend. It didn't last long. While I was checking in at the Fairfield Inn my wife returned to our car to get our luggage she was robbed and beaten by 2 unknown individuals. The parking lot is not equipped with security cameras. While other hotels close by this property has cameras this hotel does not feel the need. We were shocked and offended when our simple claim of stolen property was declined. I have left the details of the event in the feedback area of Orbitz, this is where I made our reservations at.. I will do this is every place that I can influence others to not use any of your hotels.

They may have good employee benefits, but they hire young 20 something female managers often to manage employees who are twice their age and have way more experience! Even the female employees can't get along with some of them! I work in Denver and trust me, when a guest is rude on the phone and we didn't kiss their behind, even when the guest is standoffish and hangs up on us, not even letting us help, they still think the gues is always right. They use the excuse that the platinum and VIP guests are 70 percent of the hotels revenue on average, so that means they deserve better treatment. They are some of the most selfish, rudest and deceitful people that stay in the hotel. I am the nicest guy you will ever know, but when we are underminded by these one sided managers and disrespectful customers, it is not a job at all. It is just plain WRONG! Economy NOTHING! They make BILLIONS!

I worked at the Ritz Carlton Cancun about 9 years ago, and I had a lady boss who was always harassing me, I informed to the Human Resources Manager and did nothing about it, the best part was when she told me that because of the years that she has been working for the company, and the information she had about the bussiness of the General Manager of the Financial Department, she was kind of free to do what ever she wanted to. I am a lady and really had to quit this job with out any kind of compensation as the Mexican Laws compells the company to do. Her name is Margarita Quintana and every one who worked or is working with her knows the kind of person she is.

I am a former employee and I worked for the Marriott for 5 years and I never recall doing anything wrong, and have nothing negative in my employee file. I was laid off in January of 2009. I have been applying to Marriotts all over and have been declined by all of them. I haven't even had one interview! I am very upset about this..... "Take care of the employees and they will take care of the guests" ...... What a load of crap....

The so-called bar-restaurant "The View" in the Mariott Times Square has its "view" of Times Square totally blocked by the new Viacom building. The View had a Saturday afternoon "buffet" that advertized "Our Chef's spectacular selecitons compliments by an array of regional cheeses, crisp crudites, unique salads, breads, and tempting desserts." but instead for $35 offered warmed-over left-over mystery chicken and mystery meat, and gummy cold re-fitted salads--nothing fresh, and certainly no crudites--and to top it off there was a one-drink minimum AND a surprise 18% service charge for desultory service of two glasses of water, one cup of tea and one cup of coffee. No linens on the tables; not even napkins! (Only small cheap square paper cocktail naptins). The explanation: the menu says required service charge on "Natinal Holidays"--and all insisted that December 31 at 1 p.m. was a "National Holiday." Stay as far away from the Times Square Mariott as possible--or, at least, don't ever think of eating there!

For the past several years my brother, Richard Lise, was a maintenance man at the Courtyard by Marriott in the Cherrington Corporate Center in Moon Township, Pa.. He died of sudden cardiac arrest on December 6 2011, and I just wanted to say how badly I feel that NOT ONE PERSON who works at this location has offered an expression of sympathy to my sister-in-law, Cathy, or his children, Drew and Stephanie. Not a phone call, not even a sympathy card, even though the GM told my niece she was going to call. In all my 59 years I have never encountered such blatant heartlessness. What a shame.

Fairfield Hotel Melbourne Florida . Manager and Staff incredibily unfriendly . Would certainly never stay at the Fairfield Inn Melbourne . Requested numerous times for door slamming and loud noise in the room next door to be recognized and nothing was resolved Manager Jim and front desk manager Ms Perez obviously have NO people skills . Ms Perez too busy chatting on her cell phone .It took me three attempts to get this person to listen to me she went running to a back room to take her cell calls. then the other person ignored the fact I was waiting to ask a question and greeted the new arrivals . Poor service .

My sister and I stayed @ CBM on Lavista Rd inTucker GA. on 11.25.11. We were harrassed by security @ 10:30pm. Chased into the building @ 4:30am by another guest and then had be harrassed by the ame man on 11.26.11 upon departing the building. The asst. manager (Ivan Sidorjak) did not assisting us with any these issues. Has emailed a whole letter making untrue allegations about the events that took place onthe 25th. I filed a complaint with Marriott and the same GM emails me back totally disregarding anything I stated in my originl complaint. He refuses to give his managers name or any other information that can help me obtain a refund for the 25th. I visited many CBM, and this one was the worst. It has made me change my whole outlook on using there services again. If a company isnt concerned about their customers, they are not concerned about staying in business.