Marriott Corporate Office & Headquarters

It was my husband first time doing to Dover DE. He works for Marriott, and so during this time of year the employees get to enjoy a great deal off the regular rate. We stayed at the Fairfield Inn, which was nothing too spectacular for one night. On the second night we wanted to enjoy our last night at the Residence Inn right adjacent to that hotel. Ok we know we have to have a credit card to check-in which was no problem. But we had problems in the past with hotels overcharging and posting crazy charges. So anyway, we called the hotel to make sure we can use cash to pay at check-in and give a credit card on file for ($30) incidentals. The front desk clerk told us that would be fine over the phone. Of course we were excited. So we went to try to check-in and another clerk tells us that we CANNOT PAY CASH AT CHECK-IN!! We explained to her the problem and she argued with us, because of the rate of the room. Ok really she was also a marriott employee. We told her that we would give her cash and even the credit card. She refused to take the cash and extra money just to hold for incidentals. After all that we never did stay. She make a remark to us that hotels on the beach (virginia beach) do that..She is crazy I myself worked for marriott for over 8 years and never heard of such non-sense!!! We had to cut our vacation short and head back to Virginia. SO much for marriott hotel family!!!!!

I resereved several rooms for my up coming wedding and when I called the hotel to pay for several of the rooms my "tracking" number that was sent with my quote to my email wasn't in your hotels system... and they do not have the room to accomodate my guest being its the busiest time in Indianaplis.... SO now I have 150 weding guest i'm scrambling to find rooms for...... NOT at A Marriot mind you! Don't send me a tracking number and a email quote if it doesn't hold in your hotels system! - I'm a rewards memeber but in no longer means a thing to me I will NEVER stay at a Marriot again, and I will convey this horror stories among my family and friends and blog readers. Hilton matched your prices in a hotle of their after hearing my story, ps their hotel is nicer, newer and the hotel manager calls me back with in hours of a call request! VERY disapointed ~Toni

Visiting from Oregon, we stayed at Fairfield Inn & Suites in San Bernardino, California 12/26/10. When I went out to the car the next morning, I found that our car had been broken in to and all our belongings had been stolen. They had broken the back passenger window. We later found out that this is a high crime area so it would have been appreciated if staff had mentioned this to us when we booked our room that night. We would have brought ALL of our belongings into our room. Also when reporting it to the police, their first question was; Did they have any security cameras? Which they did not. This was very unfortunate and has made security a priority for us. To use an example on our way home we stayed at a Best Western in Lodi, California and asked about security and they did in fact have a security system which included cameras. Since, we were driving home with a broken out window and didn't need another incident to happen. The manager at the Fairfield Marriott did give us a discount on our room but in all we are still out $500.00 because of our deductible on our homeowners insurance that covers the lost of our items, which were clothes, shoes, etc that we had purchased for our grandchildren for christmas that we were going to celebrate on the 27th. We have made security a priority when we stay at any hotels in the future. We will be sure and let family & friends know about the poor security measures Marriott has at their hotels.

When my wife made reservations for our son's family (#84308964 & 84308966) through Annette in RESERVATIONS, Annette mentioned that we had a Certificate (Anniversary) for 2 free nights and asked my wife if she wanted to use them. My wife responded that she would talk to me about it before making the change. We received confirmation for 1 room via e-mail so my wife called RESERVATIONS and talked to Chris who ensured we had reservations for 2 rooms and sent an e-mail confirmation. After my wife and I talked, I called RESERVATIONS and talked with Kathy who said we could use the Certificates and changed the reservations but we had to be transferred to Customer Service to complete the process. We also booked 2 nights for ourselves in Beaverton which we were told also had to go to Customer Service to complete the process. Kathy transferred us but we were lost in the "Marriott Telecom Triangle". I called RESERVATIONS back and obtained Tom. After telling him the story above, he responded that we could not "gift" the Certificates to our children. I asked why others in RESERVATIONS said we could and even booked the rooms and sent us Confirmations. Tom displayed very little tolerance and would not try to explain this to me. He became agitated and kept saying I had to talk to Customer Care and transferred me. (I wish I could have transferred him!) I talked with Mike in Customer Care who was very professional and explained what he could although he could not understand why 2 Marriott representatives would say something was OK, and do it, when evidently is was not OK. Mike changed the reservation back to 60,000 points and reinstated the Certificate for 2 free nights. I also informed Mike that the Confirmation for our 2 nights in Beaverton were made in our son's name instead of ours. Mike changed the reservation. I thought that if such errors were made I better check on another matter which I was told earlier was OK. That was the use of points toward meeting the Gold status. Mike told me no and had to change the reservation to charge us $75 for one night. Lack of training, communication, oversight, or something else is producing some Marriott representatives to reflect poorly on Marriott's' performance. I took the opportunity to tell Mike that the process I explained above starting with my call to RESERVATIONS (Kathy) at 5:30 pm, 12/21/10, and now ending at 6:11 pm, was 41 minutes. Way too long to correct 2 simple reservations. I asked Mike if he could direct me to a Customer Survey that I could fill out; would you believe he said there was none and that I would have to go back to RESERVATIONS! How is that for Customer Care? I'm glad I waited till this morning to document this as I had to count to ten over and over again. Another strong feeling I have is that Marriott is missing out on an opportunity that is not addressed well in the tourism industry. Families, such as our son's, have 4 children ages 6 to 11. Marriott has no room for this family and requires them to use 2 rooms and Marriott cannot guarantee that the rooms will be adjoining. This is unacceptable. Many families this size find it difficult to bare the expense of the second room and the families should not have to be separated or forced to cheat and have the children sleep on the floor exceeding the room occupancy. My wife and I found the same situation in 1999 to 2002 when we were full time care givers to her father. He required a room for the disabled and constant care but he loved to travel and we loved to take him on trips. Just try to find a 2 bed room handicapped room. We had to be with him. An adjacent room was not an option. It was nearly impossible to even find a handicapped room with 2 queen size beds. Sorry, but we gave up on Marriott those years and went with a competitor. There is a book written by Bob Farrell, the founder of Farrell's Ice Cream Parlor, that should be read by all employees in the service and tourism industry and mandatory reading by the managers and executives. The title is "Give Them the Pickle". After the experience I just had I hope someone within Marriott will do so.

im giving them a poor rating because my card was charged an additional 500 for smoking fines,granted i am a smoker but i did not in any way shape or form violate their smoking policy.they said my room smelt like smoke,well,yes thats because my wife and i are heavy smokers and at times we and our luggage smell like smoke,but we ALWAYS went outside even at 3 am.so if your a smoker i would advise you to take a chemical bath before check in or better yet dont check in at all!!!!!!!!!!!

Our family stayed three nights in the Marriott in downtown Columbus, GA in October this year. The price for two rooms was about $660.00 for the three nights. We spent two nights in two rooms at the same Marriott last week and were charged $656.00. I think this is ridiculous and shows no consideration for us as return customers. We will never stay in a Marriott again!

I had made reservations for 2 rooms with 2 queen size beds in each on 10/8/10 for 11/20/10 at Courtyard by Marriott in Wichita,Ks. Upon our arrival we were told they had double booked our rooms and we were to share a king size bed. We had confirmation numbers and our credit card had been charged. When we told the clerk this was fraud he said we could rent a roll-a way bed . He refused to give us any compensation what so ever and said this was Marriott's practice to double book rooms. We drove 3 hours to get there and now had to find other accomodations. We will never stay at Marriott in the future!

Hey Guys for all you disturbed people that stayed at marriotts around the world some of the stuff your complaining about is so petty REALLLY overall all MARRIOTTS are stunninly beautiful and if you get one person that is off get over it people arent perfect EVER!!! heres an example i used to own a daycare and good help is hard to find all the people that were applying were moms 20 yrs old 3 kids no GED they just applied because they claim they had experience WRONG didnt hire any of them,just because your a mom doesnt mean your good at it BUT the reality of it was i hired this women who had 7 degrees her resume was two inches thick geuss what happened she worked two days and fell apart she left for lunch crying couldnt take the kids being children and didnt return all this means there are gonna be bad people in every company. Marriotts are successful for masny reasons and its not because its nit wit who might have qualified at the counter get a drink of water and move on life brings dummys everywhere

If I could have choosen a zero star rating I would have! We stayed at the Courtyard by Marriott in Pleasanton, CA as we have several times in the past. When we checked in the clerk was a little confused by our reservation confirmation which I had a copy of with me. I had booked the room for 2 nights and prepaid through CheapRooms.com. She asked for a credit card for incidentals. We stayed for Thursday and Friday night - checking out on Saturday. When I checked my bank account on Monday morning they had ran my card for $40.00 for incidentials (which there were none) ok, they say that will credit back in 24 to 48 hours, HOWEVER, they also ran my card for an additional $80.00 on Friday and ran another $73.32 on Sunday - after we had checked out on Saturday!!! So far I have 5 calls into the clerk/receptionist and 3 calls into the manager, I can't get a credit for the $193.32 that they charged me or even get the manager Mr. Douglas Lowe to return my call. WE WILL NEVER STAY AT A MARRIOTT AGAIN!!!!!!!!!!!!!

renasssance hotel woodbridge new jersey hersha management worse company why marriott corporation dont cheack anything about service GM bill and managemnet are bad poor employers they work hard I dont recomand to any one marriott company surrpose to cheack hotel is licking water every where water is droping in the loby also

Just last week my family stayed at Courtyard Marriott in Winston-Salem, NC near Wake Forest University. We were there for our son's high school soccer tournament ... along with the girls' volleyball team from our organization too ... so quite a bunch of families bringing Marriott business for 2-3 days. We had two rooms for two nights. Three things made our stay much less than enjoyable. 1) Toilet commode was not level and secure on the floor. It moved & rocked when sat on so somewhat an adventure whenever you had to go to the bathroom. Then no hot water for showering in the morning. Hubby had to take a cold shower and my elderly mother (83 yrs old) made two attempts to shower (thinking if she waited a little while the water would get warm again) but to no avail, she couldn't get even a hint of warm water out of the faucet ... had to go without bathing. But the worst was at 11pm on the HBO channel 5 an adult program came on about prostitutes & life in a brothel. This program contained full frontal nudity & interactions with women/women and women/men ... totally inappropriate for youth. I complained to the front desk but they couldn't do anything. Our second room had three teenage boys in there. I had no idea if they had stumbled on this show or not ... I so hoped they had turned off the TV & already gone to sleep 'cuz of having an early game in the morning. I hesitated checking on them personally in case they were indeed sleeping ... also didn't want to bring the matter to their attention (and arouse curiousity) if they hadn't already discovered the show. I was VERY DISTURBED that Marriott would allow such content or at least not have it restricted, blocked, or set up as a pay-per-view arrangement. I've written to the General Manager at that particular hotel with copy furnished to Marriott Corporate HQ. If Marriott wants families to patronize their hotel, they cannot allow adult content (garbage) viewing.

im staying in your courtyard marriott in beckley west virginia.....for $111.00 per night i was totally surprised that there was know microwave,(they cost like $30.00 at wal-mart) and there was know refridgerator, again about, ($50.00 to $95.00)..... wow, but theres a totaly new and fancy lobby....i always stay for the lobbys..not...i mean MARRIOTT used to stand for total class.......it was clean but the room is dated, like the bathroom, sink, tub,,,,wow,,,and the phillips 20 whatever in tv.....can i say, flat screen....quality inn has flat screens....i was totally disappointed for the money.....there was know, triple A rooms left i was told by the girl at the new front desk,,what???? i thought AAA was for all rooms or do your AAA rooms after being filled mean the rest arent AAA approved....i think we got one of those...i would like a REPLY.... i am MICHAEL S POYNTER 96 WENDFIELD CIRCLE NEWPORT NEWS, VA 23601....E-MAIL...MPOYN20305@AOL.COM.....

In addition to fine accommodations at Residence Inn in Plainview Long Island, kudos and thank you to 3 outstanding staff members. Joanne, Raj and Devon who made our stay on July 23 and 24 most enjoyable. I consider them outstanding Marriott employees and wish to have them recognized.