Marriott Corporate Office & Headquarters

I hope you receive this. I just want you to know that I recently visited the Washington DC area to do special work at the Pentagon for the Dept of the Army. I wanted to stay at the Marriott Residence Inn right there on Army Navy Drive, next to the Pentagon City Mall, but you all charged $309 per night for your government rate when the government would only pay $211 per night. I ended up staying at the Embassy Suites Hotel down on King Street in Alexandria at the government rate of $211 per night. I had a wonderful time and will stay there from now on. I guess the Marriott thought I would be so impressed with your name and convenient location to the Pentagon that I would come out of my pocket with the additional $98 per night. I don’t think so. Very Respectfully, Kenneth Lewis

I have never been treated with so much disrespect in my life! MYRON is the name of the 1st associate that treated me like a DOG! I get a call from this so called manager stating that a class I am attending was canceled, not only was this information incorrect but when I called back to tell MYRON that he was wrong he had the nerve to laugh on the phone and act like I was the one that had made the mistake he literally sounded like he was drunk! I told him to let me speak to a manager and he kept talking over me then cold transferred me to a voicemail of someone else. I then called back got bounced around a bunch of times and finally got called back by some other manager that could care less about the situation I am a manager and I would NEVER talk to a client the way they did today! I believe that the employees at the courtyard Marriot in Farmington NM have absolutely no work ethic or life skills once so ever.

I think Marriott needs to take a serious look at Military Discount incentive so widely published on the internet. I've made numerous attempts to utilize the military/government discount option for on-line booking and it is never available at the locations I attempt to stay at. Not suggesting you have to offer military discounts but if you advertise it you should at least honor what you advertise.

Same comment as " you know who " and " lee " I stayed in the Marriott in Chattanooga last year and I was also accused of smoking in my room - ridiculous because I don't even smoke. Worse they deducted $200 from my credit card without informing me first and I have been fighting ever since to get my money returned. The manager/manageress in Chattanooga simply refuses to respond to my frequent mails and there has been no reply from Marriott Headquarters. Very poor attitude from a major hotel chain - obviously a scam by Corporate Headquarters to boost profits Never again will I book into a Marriott hotel

My name donald sutton iam emplyee at spring hill gatway marriott.hotel in atlanta ga. And my problem. Is why when i put my order in what i need to work with day to day why my manager gone in to system elite it stuff like salad dressing thats i need chicken. Breast. I really need to work so i can perform. My job. And all so do my job so i would not to get using expired dressing and i be asking asking. And telling them i not getting my order what i ask ing for.so she wanted to suspended. mme for something thay do not do.i feel like that not right at all for 7years i been with his company

The Marriott Hotels seems to be nice facilities. However, we noticed at our last stay that we were hit with "air freshener" on the main floor. It made me sick in the mornings. Sad that Marriott is caving in to salespeople hustling this poison. They don't need it.

I stayed at the Marriott Annapolis Waterfront for my son's Navy football game. My room charge was $450.27 for a not particular luxurious room with a king bed. The date of my stay was 9/3. On the way home I stayed at the Courtyard Marriott in Tyson's Corner, VA, for a similar room for 97.01. The incredible discrepancy is not the issue. The issue is that last night I found that Marriott Annapolis deduced 948.96 from my debit account although my receipt is for $450.27. I have called the hotel numerous times and neither the accountant nor the manager has returned my calls. I am a member of the rewards club because I stay at Marriotts frequently for business. Some reward. I will dispute the payment but I am appalled that no one is responding. maryolea@gmail.com

The Townplace in Dearborn took a reservation 1 1/2 years IN ADVANCE, reconfirmed, in writing, 5 months ahead. less than 1 week before arrival, they told us they had no rooms. They initially tried to send us 12 miles away and then put us into another hotel under major renovations. We had to duck under scaffolds to enter the bldg., dust everywhere, torn up breakfast area, etc. They told us it was comparable! They also didn't mention the Courtyard or Residence Inn 2 blocks from the Townplace! The rooms had no kitchen, full breakfast and we still paid the Marriott rate! No response from them ia a week since and we have a bigger event in the area in 2014! We'll do what we can to steer everyone away from Marriott. From reading the other reviews, it seems Marriott has enough business that they really are out for the $$ and don't care much for the individual consumer. We feel there was another group that was paying more and we wound up short. Nice of Marriott to put greed over decency.

stayed at the Marriot in Lincroft for two nites w/ my daughters and it was terrible. we had a blackout Friday am and no one knew what to do. it was unsafe and the people at the desk was no help. couldn't use the pool. I paid in advance but feel i should be compensated for that day as it was a complete bust.

I came to Spartanburg S.C. to move my dying father into the Hospice House there and found myself needing to stay 18 days... . The director of sales of the Residence Inn near the hospital , Lori Garrett went beyond the call to take good care of me. I was alone and she was so empathetic to my situation , that she emailed almost everyday to check on me. I will never forget all her kindnesses to me... even though she had to leave on her vacation during my stay , she continued to email to check on me.. Thank God for good people in this world . I had a wonderful peaceful stay , and it was as close to "home " as I could possible be. Best regards, Martha Kean

This Fairfield Inn in Portsmouth NH, looked very promising. My fiance and I booked a last minute romantic evening away thinking we would have a great evening. We arrived at 6:30 PM put our things in the room and I washed my hands and face in the sink. We then went out to dinner and returned at around 8PM. We went up to the room and my fiance jumped into the shower. Upon finishing his shower, he reached for the towels that were hung on the wall. He dried off and reached for another one for his hair and immediately smelled a foul odor after starting to use it. His towel most definitely had SEMEN on it. It was very clearly semen as it has a distinct odor which to most adults, is easily identifiable and the substance was tacky on the towel. He called me into the bathroom to confirm his suspicion, at which point we both were beyond appalled and disgusted. Our spur of the moment romantic evening away from our kids, (which happens very rarely) was completely ruined. We immediately packed up our things and proceeded to check-out. My fiance was so outraged and thoroughly overwhelmed by the thought of touching someone's bodily fluids, I would not even allow him to check out with me for fear he would not handle the complaint to management well. He is now concerned and fearful that we have no idea what the bodily fluid contained, or if it was contaminated with any diseases, which means we will both be undergoing tests to make sure we were not exposed to anything. There are many very nasty things including AIDS that are transmitted through semen and bodily fluid. This situation has been the absolute most disgusting experience for us. We are thoroughly nauseated and offended, and shall not ever visit or recommend this hotel to anyone. Also the response by management which basically told me I was wrong, implying that the smell was simply "musty from not completely dry laundry". This has been handled in the an extremely unprofessional manner and suggests a level of nonchalance towards this egregiously repulsive and unsanitary event. What was meant to be a romantic night turned into what will be at least a week of waiting for test results, Dr. bills, and a cringe worthy memory that will last a lifetime. All thanks to a spur of the moment trip to THIS hotel.

Not happy at ALl with out Fairfield Marriott stay in Olivia Branch MS... Not only did they charge my card for the full 6 days in ADVANCE of me staying and hold 700$. Then a man with a gun got upset with out kids, we stayed at the local hotel by the baseball fields for the World Series, showed the gun and police had to draw their guns.. Then they let the crazy lunatic BACK IN ... we spent the weekend trying to fix our credit cards, help our kids understand what happened and also had to get them to and from the baseball fields... I know that we will be asking for FULL REFUNDS that our park department and our fundraising paid for... Shame on the staff and the company for not protecting our children...

When I made my reservation in Ft. Worth, Texas I asked for a king with a sofa bed. My husband and I were taking our grand-kids up from Austin on Amtrak for an overnight stay. We got there and checked in only to find out our room only had a king bed. We went back downstairs and they gave us a king with a sofa bed. It wasn't until we put them to bed that we discovered the sofa bed hit the wall on the opposite side of the room so we had to climb over it to get to the bathroom. That's a fire hazard and dangerous to all in the room. We had no cold water in the sink or the shower so the water was very warm with nothing to cool it down. When I told the night desk clerk about the water and the sofa he was very condescending saying no one had complained but me. We were moved to another room by a nice lady named Marjorie, but there were no carts so we had to make a few trips with all our stuff. Although we were given a discount on the room it should have been free. I am SO DISAPPOINTED in Marriott. We stayed there because we thought it would be nice since Marriott usually is. What a misconception on my part. Probably will never stay at another one.

My stay at the Marriott Courtyard, Memphis, TN, on July 20-22 was a disappointment! I reserved my room through Priceline.com and arrived at the room late Weds. Night. Due to the fact that I was tired and went straight to bed I did not notice the issue with the cleanliness of the bathroom until the first morning. I have attached photos to this email to show you the disgust I found in the bathroom! Not only was their human feces on the shower curtain, it was on the walls (near the toilet-under the towels and the shower), imbedded into the grout and on the base tile. As I was leaving the hotel, around 7:30am, I want to the front desk and spoke with Michael and showed him the pictures. He was apologetic and suggested that I change rooms. However, I cordially stated that that was unnecessary as I would be gone until 6-pm and that he could simply clean it and that would be satisfactory. However, upon arrival after 6:30, I found that the staff only changed the shower curtain. At this time, I decided not to address the issue with the front desk, as I was exhausted and hungry and did not want to get into it. So, I put on my flip-flops to avoid walking on the bare floor and dealt with it until morning. The following morning, as I went to check out, Michael was at the desk again and I informed him of my health concern and my disappointment. He told me that he was unable to provide me of any discount due to the fact that I purchased the room through Priceline and that he could only provide me with points on an awards card in exchange for a discount. I was upset and left. My business partner and I travel frequently and will hesitate to choose Marriot in the future.

Just returned from a one week stay at the Marriott Resort at Grand National( on the Robert Trent Jones Golf Trail) in Opelika, Alabama. What a WONDERFUL place. We cannot thank the staff enough for their hospitality, customer service, professionalism and assistance with our large group (over 90 people). Ms Vicki, their Events Co-ordinator was fantastic. Always present to make sure that each event went right. Scott, the Golf Pro was perfect at setting up and assisting with our annual Golf Tournament. We have never seen staff who were so willing and adept at their jobs. EVERYONE at the resort was friendly and obviously well trained in Customer Service. Thank you for a wonderful vacation.

i have stayed at serveral marriott over the years. i just had hip surgery and i booked a room in april 2011, two weeks untill are assembly i was called and told i have no rooms, and had to find my on, they bumped me for a senior golf event not giving me a chance to pay at a higher rent. they even got together and lied to cover themselves, i want to know do they treat all their customers lihe this. beware of the residence inn toledo maumee, 1370 arrowhead drive bj

July 7 & 8 I stayed at a Courtyard Marriott in Markham, On L#t 7N5 2nd night no air conditioning, would not let someone in my room as I was alone and had no robe. Was told that night would not be compted for my inconvenience. In the morning I WAS TRAPPED IN THE ELEVATOR FOR FIFTEN MINUTES. NO RED BUTTON ON THE PANEL, NO PHONE, NO NOTHING EXCEPT MY SCREAMS AND KICKING THE DOOR TO ALERT SOMEONE I WAS TRAPPED. FINALLY THE ELEVATOR BEGAN AND I GOT OUT, HAD TO WALK DOWN THREE FLIGHTS OF STAIRS, THE LOBBY DOOR WAS LOCKED, HAD TO WALK AROUND THE ENTIRE BLDG. TO THE LOBBY. UPON ENTERING I BEGAN SCREAMING, YELLING AND BROKE DOWN CRYING. DAVID HOPPER THE GEN. MGR. COULD ONLY SAY I AM SORRY. ASKED IF THE NIGHT WOULD BE COMPTED, IT WAS, BOTH NIGHTS SHOULD HAVE BEEN COMPTED. THIS WAS A TERRIBLE EXPERIENCE AND THESE ELEVATORS SHOULD BE MARKED MUCH BETTER IN THE EVENT THIS HORRIBLE EXPERIENCE HAPPENS TO SOMEONE ELSE. MY BLOOD PRESSURE IS SKY HIGHT. I AM 75 YRS. OLD AND THIS SHOULD NOT HAVE HAPPENED. I AM ALSO AN ELITE MEMBER WITH MARRIOTT. I WILL APPRECIATE A RESPONSE. THANK YOU, ANNETTE SILVER

i stayed at a marriot last saturday. the room was alright however the customer service sucked! the housekeeper wsa rude and manager was even more rude. I havent ever smoked in my room any time during my stay. i paid more than enough for the room itself with the treatment i got. I was wrongly accused of smoking in the room which i never did. Apparently they don't need proof of any smoking because the housekeepers word is enough. What makes his word any better than mine?

I stayed in yor hotel in columbia sc and the hotel was awful they moved my belongings to another room without my knowledge due to a sprinkler problem they lied about the hotel being overbooked and was sending people to other hotels to pay a higher price and when they finally located my belongings they were moved to another room just thrown about. I will never stay their again. The hotel has gone dowm. All I was offered was a drink. You think they tried to make it right ? Not

I stayed at the Courtyard Marriott Midtown Manhattan on June 9, 10 and 11. I was traveling with family members and my cousin put the 2 rooms on her credit card. I awoke after the first night with what appears to be bits on all exposed parts of my body including my face. I should have marched right to the front desk and announnced loudly my complaint, but being the nice person that I am did not. I awoke the next morning with more bites. I then called the front desk and asked that the manager come up as I appeared to have bites on my body. I showed the bites to the manager, another man, the security guard and later to the head of security (who said they looked like bites). The manager and her assistant were very cold, rude and looked at me like I created the bites! The only comment was "move her", not thank you for your descretion etc. Now they claim they received an all clear from their bug people. Bottom line I became ill in that bed. I still have the marks from the bites. Again I could have and now believe I should have marched to the front desk and LOUDLY said I have bug bites and let them deal with the mayhem to follow in the busy hotel, but I didn't. I have been treated like a liar, despite their witnessing the bites themselves. I asked for the room to be compensated from Marriott in DC but was told the hotel has no liability. Mind you I did not even receive and thank you for my descretion. Well bottom line is staying at Marriott in the future is now indeed unlikely. I will tell people of my experience and suggest they stay at another chain, as I was treated in an insulting manner. Oh and by the way we are Rewards members. Apparently Marriott does not take its pledge literally.