Marriott Corporate Office & Headquarters

Never again! The door slamming was relentless in Statesville, NC. My wife and I wore earplugs because we had the same problem in Owensboro, KY. We had to stay in Statesville because we had car problems, well we got NO sleep! Such a disappointment because the staff was nice and the ammenities were very nice.......BUT IT JUST DOESN'T MATTER IF YOU CAN'T SLEEP!! We could feel the vibrations of the doors! They lost our business.

We scheduled a four night stay at the Marriott Custom House in Boston using our 800 points from signing up for the Destinations Club. We took the insurance out ($65) at the recommendation of the Marriott Representative. He said that since we were going in December, it would assure that if it snowed we could still get our trip at a later date. I was told we could use it up to a year. Last week I was diagnosed with blood clots in my lungs and was told by my doctor that I cannot travel for a couple of months. I spoke to CSA Travel Protection and was told that since I did not pay for the trip, it probably would not be covered. Marriott told me that my bonus points expire the end of December and that they cannot be extended to next year. So, I bought an insurance policy that I did not need and if I did, it will not cover the trip that we were going on. Nobody at Marriott will help us and we are loyal Marriott owners. I am very disappointed that your system is so inflexible that exceptions like ours cannot be remedied.

My wife and I decided to take a long needed, short vacation to Northern California.We booked 2 of those nights at a Courtyard Hotel The first one In Sacramento was very pleasant although the Hotel was located 200 yards from a very shady neighborhood where I was almost positive I could score some drugs very easily if I desired. The advertisement should have read Located 3.4 miles from Old Town but only 200 yards from Crack Cocaine. There were no incidents, but that doesn't mean I wasn't concerned for the well being of my car parked outside. The 2nd night we booked a stay in Modesto Ca.(visit with friends and family) before we returned home to San Diego. We were able to check in a little early which was great because we had been drove over 1000 miles in 2 days and were a little drained. We had went out to dinner and returned around 9pm and discovered that the few hours we were gone the rooms around us filled up with kids and party right next door. We were watching Tv and paid little attention to the excessive noise going on. At 11pm it was time to call it a night for at least my room. For the next 45 minutes we got to listen to the Musical contributions of Old Dirty Bastard and Jay Z at an amplified rate. There were kids screaming, stomping,cussing, slamming doors, running the hallways, etc. After enduring this for 45 minutes I decided to be "that guy" and call the front desk to complain. They told me they would "take care" of it. So after another 15 minutes of this with no result, I called again and was told security was on its way to handle the situation. Another 15 minutes of no response I got up from bed, got dressed and walked down to the lobby personally to complain about the excessive noise. I informed the desk clerk about the situation and she informed me that security was handing it. As soon as I opened the door to exit the lobby you could hear the music and mayhem taking place on the 2nd floor. I informed her that if things were not quite in the next 15 minutes I would be checking out of my room and going else where.We ended up getting nowhere with the staff on this matter the situation continued and we checked out at midnight. We were dead tired, it was raining out, it was cold , it was windy and we were 500 miles from home at midnight. Thanks Marriott !!!

My flight was cancelled and I needed a place to stay overnight. The hotel is conveniently located within terminal B. The room price I was qouted was $329 for an over night stay. While I felt this was overpriced, I realized the hotel has stranded travlers at a disadvantage and takes advantage of that. While the staff was very helpful, the room was a disapointment. I took a room. When in the room, I saw that a previous guest's hair barrette was on the floor against the wall (so much for a thourough cleaning for the next guest!) later, I went to make coffee in the room...there was only one paper cup and no cream (so much for decaf tonight and regular coffee tomorrow) yes I could rinse the paper cup and reuse, but keep in mind...I am spending $329 and the hotel can not ensure that simple amenities are restocked? I was then planning to order breakfast room service and was preparing to complete the room service breakfast menu to hang outside the door, except....it appears that the staff left a used breakfast menu! Yes, for $329 I was left a breakfast menu with items already selected ( and presumably received) by the previous guest. I passed on ordering anything, went to bed ( hoping there was nothing else sub par to discover ( the floor was not cleaned properly ( or why else was the barrett there) but surely the sheets were changed, right? I have to say that, after the used breakfast menu, I was not so sure. I ralize that I was not in a position to do anything else. But going forward, I seriously doubt that I would consider staying at a Marriott in the future. For $329, I expect better attention to detail and quality.

I recently stayed at a Fairfield Inns & Suites in Frederick, MD. The overall condition of the hotel was great. My issue is with the maintenance of the facility. I turned on the heat in the morning to be under assault by local "sting bugs". I found them in my BED... I was left with a creepy feeling all day, shivvvvver. When the staff was alerted to my discomfort, I was offered a lousy excuse for the bugs and that they were having a bad year with the critters and they won't hurt you, here's $20 bucks off your bill. The room should of been compted!

My wife and I booked our 30th wedding aniversary trip and our daughter's 25 birthday trip at Marriots Frenchmen' reef on the island of St. Thomas. We booked in May of this year and our tripped was scheduled for the week of Oct. 21st thru Oct. 28th. On the 19th of Oct. at 3:00 PM we were called by Vacation Outlet thru Orbitz who we booked thru and we were told we could not stay at Frenchmens because there was a problem, overbooking and there were no rooms. We were told we had to go to another hotel Sugar Bay Resort which is on the other side of the island and had rooms available. This resort was nothing like Frenchmens, it had a much smaller beach which had a lot of rocks, a smaller pool area,outdated rooms,and retsaurants that were not open or being remodeled. We also had to pay twice as much for cab fare to get anywhere. We made the best of it but we were extremly disastified wuth the Marriot corporation. There only offer maybe a couple free nights in the future at Frenchmens on St. Thomas. This was our big vacation celebration and it was ruined. We will never stay at a Marriot again and will tell all freinds and relatives the same. Also , we were not the only ones that Marriot stiffed on hotel rooms we met at least 5 other couples who had to take other hotels. Poor business practices at the least, dishonest possibly.

I would have to disagree with some of the comments regarding Barbara Perez at the Fairfield Melbourne. I travel often and I almost never get the friendly and warm smile that I get while checking in at that hotel. She and the rest of the staff always go above and beyond to make me feel comfortable. The management is more than friendly if you happen to see Jim or Grace they are both very approachable and reasonable people. Im not sure who posted that nasty blog but it doesnt reflect the hotel I frequent at all. I would suggest this hotel to my friends and colleagues.

On Saturday October 29, 2011, we had dinner at Kurrents Restaurant, located inside the Marriott Marco Island in celebration of our engagement. We arrived at approximately 7:00 p.m. and valet parked. The first attendant approached the drivers side where I was at, I exited my vehicle and was never even greeted by the attendant, because he was preoccupied starring at my fiancee. I turned to the passenger side and the second attendant opened the passenger side door. He conducted himself in the same manner starring at her, my fiancee waited for me to go around before she exited the vehicle since she was in total shock. The description of attendants: the one that approached the drivers side was a Black male 6'- 4" muscular built and the second attendant was a Hispanic male about 5'- 8". My fiancee felt very uncomfortable and disrespected at the way they were looking at her. They were so busy staring that they never acknowledge us upon arrival. I live in Miami, Florida and we frequent many restaurants and have never experienced this type of behavior. The Marriott is a world class resort and should not condone from their employees or vendors to disrespect hotel quest. We were in total disbelieve that this was happening, ruining a special moment. Also, I wood like to mention that I am a Hispanic male and my fiancee is African American. Employees working in the hospitality industry should behave professional and treat quest with respect. As a world class resort all the employees that come in direct contact with quest, should undergo customer service and sensitivity training. I own a service company with over 400 employees and everyone is required to attend customer service training. As the General Manager, you should take this complaint very serious!

We stayed at Brownsville Tx on Oct. 29th and 30th. We had stayed there before and were impressed. This time we went out for the day, when we returned we were informed that they smelled smoke in our room and we would be charged 250.00. When we told David that we did not indeed smoke in the room he said yes we did. We called Customer Care and they were told that there were pictures. So we went downstairs and told Cesar we wanted to see the pictures. Cesar said he could not open the room due to a lack of keys. He tried calling the manager, Diane, and she said she wouldn't come in till Monday. Well Monday we would be at home in Devine TX! I asked to talk to her so Cesar called 5 times and got no response. I asked to speak to her boss, Joshua. Cesar could not get him on the phone either. We never saw the pictures. We smoke so our clothes and personal effects smell of smoke. But we never smoked in the room. We went outside to smoke. David was rude and not being able to get Diane or Joshua on the phone was unacceptable. We will never stay at a Marriott again. We encourage people never stay there. All my friends and relatives will never stay there and they will tell everyone they know not to stay at any Marriott.

I stayed at Marriott Courtyard Foxboro, MA during a school event. School has an agreement with this hotel and normally this is a very nice hotel. On Oct 29th it started to snow, power lines came down after that life became like hell. No electricity. no heat. no hot water. What made it worst is that no disaster recovery in place. No emergency light, not even a little back up for the front desk. Anybody called the hotel could not reach the hotel. I could not believe that they had no plan in place. I told them after being in this environment over than 12 hrs I did not feel safe If I have a heart attack my cell phone was not charged, no communication with the front desk. I could not even call 911. I was told feel free to leave. Their point was that this was not under their control, my point was that anything can happen any day what kind of back up plan we have for a survival is very important. Shame on Marriott that they build these hotels without any disaster recovery plans,not only that without even one small generator to cover the front office. I don't know if they understood my point. For the sake of future customers I hope they did.

I recently stayed at the marriott suites near O'hare international airport near Chicago. to my dismay when I arrived on the evening of October 28, 2011, i surprising found out that i had to pay a parking fee for the overnight stay. of $24.00, with only a half hour to come out without paying another fee. there was no you could even drop someone off at he hotel without going to the parking lot. i am amazed that at least two hotels did not charge a fee. they had free parking. I live in the city of chicago and even though both marriotts are located downtown. you can access the hotel to drop someone off without having to pay for parking. Please be assured that i will not return to this hotel because it really does not even consider that people with disabilities can't even be dropped off without having to get a ticket to park. In todays economy it seems that hotels that are located near one of the nations largest airports, would want to entice people to come and stay and provide at least free parking, like they use to.

My wife and I recently spent a weekend at the Fairfield Inn in Dubuque, Iowa. The entire staff is A+ and in addition, Carolyn Temperly is an asset to the Fairfield organization. Carolyn is "people person" who makes everyone feel at home as she represents the Fairfield Inn organzation.

I am staying at the residents inn in fairfax va. I am scheduled to stay there for 2 years 104 weeks the gave me a good deal. However, the GM has so far charged my credit card almost 1000.00 too much. I have been on the phone with a front desk associate for hours now to have this fixed. Yea a front desk associate that's what I said he has no power to really do anything he had to text his GM all night because she was too busy to talk the Assit Manager could not even call me I asked and they said NO. Day two still waiting to hear something.......just becarefull staying here that's all I have to say hopefully the next time I come there Lee will be the GM (front desk associate). I am giving them over 100,000.00 dollars to stay there for two years. Is there any other hotels out there that would like to have this money that actually cares...

THE FAIRFIED INN - MELBOURNE FLORIDA. NO LONGER WILL I OR MY FAMILY BE REGULAR GUESTS AT THIS HOTEL. WE STAY THERE ON A REGULAR BASIS AS IT IS CONVIENIENT TO VISIT OUR SON AT THE FLORIDA TECH UNIVERSITY. HOWEVER THE SERVICE HAS GRADUALLY DETERIORATED DURING THE PAST 8 MONTHS . IM AMAZED THE GM LETS HIS STAFF CONTINUE TO DISRESPECT CUSTOMERS. A WORKING RECEPTIONIST NAMED BARBARA AND I BELIEVE A BOYFRIEND WERE KISSING ON THE FIRST FLOOR AS I PASSED THEM I NOTICED IT WAS THE WOMEN ON RECEPTION . I WAITED OVER 10 MINUTES AT THE FRONT DESK FOR HER TO RETURN AND REQUESTED MORE TOWELS TO BE THEN WAITING 40 MINUTES FOR FRESH CLEAN TOWELLS TO COME TO MY ROOM . THIS BOYFRIEND SEEMED TO BE HANGING AROUND THE HOTEL FOR A FEW DAYS FLIRTING OPENLY KISSING AND TOUCHING A WORKING STAFF MEMBER BARBARA. THIS IS HIGHLY UNPROFESSIONAL AND A DISGRACE TO THE FAIRFIELD COMPANY.

HORRIABLE, TEXAS MEDICAL CENTER in HOUSTON,TX the hotel was average, not worth money and terriable bathrooms...so so small. food was great. HOTEL dirty and lobby average not like a usual marriott. was so disappointed. will never stay again, they never delivered our breakfast we ordered and rooms too HOT.....WAS LATE ON EVERYTHING. not to have stress but staying there gave me stress. NEVER AGAIN

Marriott International owns Casa Monica hotel in St. Augustine, FL. They just fired a great hero, Sean May, for wearing and refusing to take off an American flag pin. I will never stay at another Marriott hotel again, they are not American and I am!

Ref.. Loni Williams reply FairField Inn Melbourne Florida . I reported a Barbara Perez to Mr Underwood the general Manager after waiting over twenty minutes for a Taxi she never called as she was too busy with her man friend , this lady is obviously too involved in her love life than her customer service. We would neot recommend this hotel to anyone. its more like a disfunctional dating playground for staff. Then the following morning both receptionists were with their men friends with at least three paying customers waiting for service. I suggest they leave their men at home. Mr Underwood made NO attempts to take this under his authority as he too was apart of the nonsense going on there.

After readinghte article about one of your employees that was terminated for wearing an American Flag Pin at the Casa Monica Hotel in Fl. this 22 year + veteran who now travels quite a bit for work and has frequented may Mattoitt properties will now be looking elsewhere to stay thanks to a Manager who does not get what the pin stands for. Hope he or she sleeps well at night knowing who provided him or her with teh ability to make such a STUPID call. SMSGT Retired R. G. King

Fairfield Inn Melbourne Florida . Very poor quality service after endless calls to reception with NO response my husband decided to walk down to see if anyone was actually working in the hotel. He found the receptionist named Barbara flirting and kissing her boyfriend or husband . Quite shocked to see my husband standing there she made a pathetic excuse that he was a pro basketball player over seas and she hadnt seen him for a while. Too funny as we met him the following evening working in Walmart. Poor service , Manager obviously supports this behaviour and really didnt want to hear our complaints.

Now I know why you folks don't provide a contact for general criticism of Marriott business practices...you wouldn't get any rest. I will no longer be a guest at any of your establishments...ever. You don't like the American flag...we true, patriotic Americans don't like you. Let's see how your shareholders like the loss of profits, as a result of your anti-American, progressive world view. P.S. You can take my Marriott Rewards and shove them up your corporate "bleep".