Marriott Corporate Office & Headquarters

My wife and I stayed at the Fairfield Inn/Marriott at SeaTac Airport in Seattle, Wa. It was a fantastic experience. We were there for 9 days and the entire staff went above and beyond to ensure our stay was the best it could be. Everyone had great attitudes and were upbeat and positive and it was obvious they loved their jobs. They made sure each guests had everything they needed. We would highly recommend this property. Thank you.

Stephen Cogliano, Marriott Rewards Acct #561508466 Currently I am a Active Duty US Soldier and Veterans Administration Employee. I have a mandatory VA meeting being held in Phoenix AZ 9/14-9/20/2012. The event is being held at the Sherton Downtown Phoenix and I do not wish to stay there. I was hoping to stay at the Marriott Rennisance Downtown but was told there was no "Federal Rate" available, but there was a "state rate" available. I was confused that where there is only a $2 dollar differance why nothing was avaiable. My federal per diem is $90 per day so I would be paying the difference out of pocket. Also, I am a rewards memeber and wanted to accumulate points. Can you please recommend a way to stay at the Marriott instead of having to stay at the Sheraton? Any help would be greatly appreciated. Stephen Cogliano stephen.cogliano@va.gov 603-502-1359

I am writing this letter out of concern resulting from my stay at the Marriott Hotel and Spa in Newport Beach, August 18,2012. For our anniversary. We arrived on Saturday afternoon and were greeted very warmly by the parking lot attendants. My husband went to the registration desk to check in. This is where things started to go downhill. We asked for an upgrade for our room; one with a water view. We were told that would not be possible, because they had many other patrons who had prepaid and requested it first. We told him that we would pay for any upgrades. He told us no because we got the CHEAP AAA rate. My husband went to get the luggage and I remained at check in. The attendant handed me the key to the room and abruptly left the desk. Not to return. No directions to the room. Nothing. Leaving me to figure it out on my own. I went to the elevator and to my surprise there was no room with our number on the third floor. I eventually found a maid who didn’t speak English. She pointed out the window. Stating No No No!! I returned to the lobby. I ran into the Bell Man with our luggage. I went to the room with him. We had plans to meet some friends at the pool. We ordered a few drinks, it was busy, my phone kept ringing and I signed the tab without looking at it. Only to later discover that we were over charged. The four of us went upstairs to celebrate our anniversary. We requested some champagne flutes. The attendant showed up 1 ½ half hours later. Champagne long gone! We returned to the hotel after dinner. We decided to have some desert. We went to the restaurant, but it was closed (10PM). They told us that we could order from the room service menu, as they were open until 11PM. I called and they answered good evening Mr. Hitler. I corrected the person on the line. I then ordered the Chocolate dipped Strawberries. They told me that they were out. I called back after a few minutes to make a second choice. I was told that it would be at least an hour before they could get to our order. As they had eight other orders in front of us, they had to close out the restaurant, there were existing bar orders and if there was anything left over we could have it. I thanked them and gave up disappointed. Called the operator to see if we needed reservations for brunch. After eight rings they finally picked up. Called Mr. Hitler again. Corrected the attendant. She tried to transfer me to the restaurant, which kept transferring me back to the operator. Once again was addressed how may I assist you Mr. Hitler. Can’t these idiots get someone’s name right. This was a different phone attendant. Thoroughly disgusted we went down to the restaurant. We were told that we would have to wait, because we didn’t have a reservation. At checkout I mentioned that I was addressed as Hitler three times. The attendant couldn’t figure it out. She got us a manager. This took about 10 minutes. I mentioned to her about the pool bar tab. She started to negotiate what she thought would be the correct amount. I explained what the amount should be. It was adjusted after a few minutes, I think this went on for close to 30 minutes. As a hygiene note. The manager had two a large cold sore’s on her lip one was all pus. It is a health hazard. My idea of a relaxing stay at a nice property seems to be quite different than the level of service we received at this Marriott. To spend our anniversary, get insulted by being called the name of a Dictator says a lot about your staff. Your reputation is built on quality service along with the brand. This stay has to be rated as one of the worst we have ever experienced. The staff needs to be trained on how to provide quality service, pronounce customers names properly. Not insult someone because they use a discount service to book a reservation and how to correctly charge people for service provided. Sincerely, Tracey Hilder

I stayed at the Fairfield Inn Toledo, Ohio for a week and a day... It had bed bugs in two rooms and my child has over fifty bite marks. And all management can tell me is that they never had this problem before. Well I'm not stoping there.... BED BUGS how Nasty!!

We will never stay at any marriott. . Very poor service we had reservations at Blue Moon in Miami Fl . We have stayed there before with no problems until this weekend Marriott now owns it and turned everyone away who made reservations with an out source company like Expedia . Several people were in the lobby with no place to stay do to Marriott not excepting there reservations even thou they had rooms . V

Stayed at the Fairfield Inn Syracuse Clay on 8/7/12. Staff was extremely nice and helpful. When we asked to have access to our room until 1 pm (attending a funeral in Baldwinsville) so we could change our clothes before heading out for an 8 hour drive we were told, "no problem". Staff also provided us with several travel directions which were most helpful. Oh, and by the way, they had a very nice continental breakfast!!!!!

8/15/12 My stay at the Residence Inn by Marriott in Green Bay, WI was the WORST experiance I have EVER had at a hotel. If I could give this rating a zero I would, although 1 star is the lowest score available. In a nutshell... Our home was having electrical problems so we (myself, my husband and our 4 children) needed a hotel for the night that could accomidate our large family. My husband has stayed at this hotel in the past and thought it would work wonderfully for us. We called and made the reservation for a "penthouse" which had multiple beds for our family. We checked in around 5:30pm. Immediately walking in the room I noticed that it was not very clean. There were spider webs including spiders in several corners of the room, there was filth and dust in EVERY corner of the room including along all the baseboards and stairs, obviously there was a pet staying there before because i could see white fur everywhere imbedded in the carpet, the front door was covered with a spider web including a quarter sized fat spider that I had to duck under just to get in the room, also, multiple holes in the furniture in the room. Believe it or not, I would have overlooked all of that if that was the only problem we had with the hotel. At that point we unpacked and the kids went to the pool. Then we noticed the air conditioner was not working. We called the front desk, she then called the matanence man (who was not onsite). He called us back about a half hour later. He proceeded to tell my husband to try to get into the LOCKED closet where the water/air units are. My husband got the door open and the matinance man walked him through the process to get it to turn on. Still not working. My husband then went outside to check on the kids, all of a sudden I heard what sounded like a waterfall coming from that closet room. My husband was able to open the door again and we saw a ton of water coming down from the ceiling and flooding the kitchen area of the room. Again we called the front desk, described the situation, she called the matinence man again.... 45 minutes later he called back. (still not onsite) He said that leaks are normal (really??!!) and that he would come and check it out now. At that point its pushing 9:30pm, the kids are tired and want to go to bed. We called the front desk again and asked if they could put us in another room. The lady said that they did not have another room available except a small studio. Obviously that would not work for our family. She then offered to call the General Manager of the hotel (at home) to see what we could do. She called back a little while later and said they could switch some people around in the hotel and get us a room just like ours.... and they would give us a discount on the room ($40 off) which brought the room to $99. I was still unhappy that they would still charge that much considering the inconvience. I asked if the General Manager could please call me so I could discuss the matter. The lady called the GM again and was told that she refused to talk to me. My husband went to the other room, noticed that the air was working. He came back to our room to get us and our stuff. At that point the front desk called up to tell us that the matinance man was finally there. I let her know that we would be out of the room in about 10 minutes. Walking in the 2nd room was WORSE than the first! MORE spider webs and filth! We decided that we absolutely could not stay there! ( I went through and took pictures of all the disgusting things for proof) At that point it was 11pm and had to scramble to find another hotel that could acommidate our family. The next day I had to call the GM to talk about our experience. She was immediately defensive and rude about the whole thing. Never once saying that she was sorry about our experience. Her tone of voice and comments were as if she was calling me a liar. She offered for us to stay with them again and she would give us "the best rate possible" WHAT A JOKE! Like I would EVER stay there again! To make a long story longer... I called another person in customer service ( a number the GM gave me.) She was horribly rude too! I then looked up the corporate # on the computer and FINALLY talked to someone that apologized about the situation! Hopefully we can get some sort of compensation for our horrible inconveniance ... but I'm not holding my breath! I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE!

My parents, son, and I traveled to Spokane, Washington for my cousins wedding on July 27, 2012. We didn’t have plans on having to stay in a hotel but due to the room accommodations at our family’s house we decided to. I called my boyfriend and asked where the best place for us to stay in Spokane was that had a pool since his company has sent him to that area many times. He said the Fairfield Inn Marriott in Spokane that was his favorite and his company uses this hotel for many purposes. I informed my parents about what he had said and they agreed that a Marriott hotel is always the best. We checked in on Friday, July 27, 2012 and planned to check out on July 29, 2012. Just a quick stay. The lady checking us in wasn’t very polite. She was upset that we didn’t have reservations and informed us that we needed to call the 1-800 phone number to get reservations. So we did and the gentleman who helped us was very helpful and got us our reservations right away for a great rate since we were state government employees. Once checked in, we went to our room where we were very pleased. The next morning came along and we went down for breakfast. The food was all displayed nicely. We were disappointed that there was no fruit and that one waffle maker was down but that wasn’t a huge deal. The lady who was helping with the food though was EXTREMELY rude! My mother asked her if there was any sausage for the biscuits and gravy. She informed us there was no sausage and hadn’t been any for a couple days now. The lady next to my mom showed us her plate and the sausage that she had just grabbed; she told us that she had gotten the last one. Why did the lady need to lie to us? While eating I went and got more coffee. The coffee was pure grounds and the other ones were empty. I asked the lady if she could refill the coffee. The lady looked at me like I was asking the world. She told me that there was coffee in the pots and for me to use the rest. I again formed her that they were empty and she went to refill them while leaving shaking her head. I brushed it off assuming she was just having a hard day and let it slide. We went upstairs to get ready to go run a couple errands before the wedding. When leaving my mom wanted to take all of her valuables with her but I informed her that this is a Marriott a very well known brand for hotels and that the maids would never take anything and that her things would be safe. So she left everything there including her purse since we were just running a couple quick errands. We got back from the errands with our room door WIDE OPEN! I assumed that the maid was in the room cleaning. I was wrong. There was no one in the room no one on our floor. The maid had completely left our door room wide open for whomever to come in. My mom panicked looking for her purse. Luckily, she found it. I don’t know how long our room was left open but we searched to see if anything was gone. We all waited 5 minutes for the maid to return but never came. I finally called down to the front desk where he said he would call the housekeeping manager. After he called them he called me back to inform me it was a new maid that ran down to get some things and would be right back up. Ten minutes later she returned. This was now 20 minutes that our room would have been not occupied and someone could have come in. I was very upset with the maid and the manager did nothing about it. He said he was sorry but that was all. I am sorry but this is an incident that should never happen. Thankfully nothing was stolen. I was still very upset with the ordeal and no one seemed to care. Not only did I have to worry about maids stealing things but now EVERYONE had access to my personal things. Overall this stay was horrible. Nothing at the hotel made me want to come back. I can understand the rude employees because they might just be having a hard day; BUT our room being left open was unacceptable. My family decided we would not be returning to the hotel and will be thinking twice before us ever returning to a Marriot Hotel again. I informed my boyfriend and his work of our very disappointing stay and his company said that they are not going to be taking that risk and will not be returning to the Fairfield Inn Marriott in Spokane, Washington. I am upset how the company has treated us, a customer that really values the things that Marriott offers. I know that you probably get thousands of complaints and nothing will be done for my complaint. You guys will brush this off like it is nothing, but I have no desire to return to a Marriott hotel and I will be informing everyone I know of this horrible stay so maybe they think twice about choosing to stay with you guys. Thank you. Sincerely, Sondra Cleveland 425-327-1799

Courtyard by Marriott in Willoughby, Ohio. They KNEW two wedding parties were booked for the weekend. However, they completely failed to have staff to service. Room cleaning was always close to 3 or 4 p.m. except on Saturday when no cleaning, no towels, no fresh linen at 4:50 p.m. I went down the hall to locate one of the maids and was told, "sorry........we are all off at 5:00 so you won't be serviced". And in reading all of the above reviews I guess this is just the type of service you can expect from a Marriott.

We stayed at the Courtyard in Oldsmar Florida and want to share the wonderful service of the manager D'Marie Brennan. We appreciate her time, effort and courtesy on our behalf. She was personal and available to handle a few minor matters. Thank you.

We stayed at the Marriott Hotel in Knoxville, Tennessee on Tuesday, July 17 and on Saturday and Sunday July 28 and 29.The service was excellent. We want to pay special tribute to Mr. Mort ElAdawy, Banquet Captain whose kind demeanor and exceptional attention to our needs seems unmatched in the hospitality industry. Additionally, our very special appreciation goes out to waitress Ms. O'Maima who also performed her duties with an air of professionalism. We plan on returning again next year. Everyone in your hotel was amazing.

If service by a hotel to its patron is important, Marriott Springhill Suites in Seattle, WA fails and is rated VERY POOR. Any prospective patron is advised to reconsider and look for an alternate choice. Our June, 2012 stay (14 family members) resulted in our rental car being wrecked while under the "care" of their valet. We incurred additional costs that would have been avoided if our rental car had not been rendered undriveable. What did Marriott Springhill Suites do to assist us and cover our expenses? Nothing. The GM, Mr. Aaron, will not even return calls. This is not what we have come to expect from Marriott. We hope we are correct and this matter will get resolved in spite of Mr. Aaron. Bob Ayres Naples, FL

Just stayed at the Marriott in Miami,on Bayshore! Awful,would never go back to another Marriott in life!! No one spoke freakin ENGLISH,the rooms r the size of my closet. The bathroom even smaller,NO refrigerator who does that in MIAMI!?! $10.00 extra for a frig. Or microwave, I was pissed!! Will never go to a Marriott AGAIN!!!!! OH someone came in our rm.w/o knocking or warning us,so unprofessional!

I want to express my sincere gratitude for the excellent staff at the Key Center in Cleveland--I had a medical problem that required being taken by ambulance, I asked for help at 5:30 in the morning and the staff got an ambulance right away, however the most amazing part of this was the two security guards (Keith and Armid) they came to the room and asked questions to help the emergency people when they arrived, they were very calm and concerned for me and even had the presence of mind to call the front desk and arrange for a late checkout. They helped keep my wife calm also and stayed with us all the while the medical team was there---I truly can't say enough of how wonderful these two people are and Marriot should be proud to have them---All my best--Kevin

I had made a reservation for a business meeting, and found out that the meeting had been cancelled at the last minute. My wife called the motel, but of course could not get any farther than the call center. She explained the situation and told them that we would have to cancel the reservation, we knew it was not a full 24 hrs ahead, but it was very early in the morning, and all they told her was that there was nothing they could do. Nothing?? I am in the customer service field, and I am a manager of a business and we always try to find a way to work with the customer. Not this outfit!! I am sure they could care less but we will never do business with a Marriott company again!!

i was staying overnight at the marriott airport overnight. Horrible experience my car was broken into all management can say was im sorry i would be upset if is was me. did not accomade our stay or cared. will never stay in any of these hotels again

The worst exper evr exper staying @ the Marriotte FairField Inn Hotel 1505 S. University Drive Ft.Worth,Tx.The manager on duty (Tim)there smells of beer on his breathe sleeps n i wit him drinking while on duty very rude cursing me when approach desk SUCKS

In conclusion my posting may not get posted due 2 the Co protecting but until that manager Tim is not removed from his duties after reporting him i will never stay @ another Marriotte again an tell my friends an family not 2 an report to the BBB as well

Marriott Fairfield Inn Suites sucks the rooms isnt worth th cost

My family and I stayed at the Fairfield Marriot in Savannah, Georgia this past weekend (7/28/12--7/31/12 and the accommodations were fair for the price however, when I checked in, I used my bank debit card to pay for two rooms for three nights and the total came to 603.42 or 301.71 x 2. After I returned home I checked my account and Fairfield double charged me with one charge of 650.00 and another charge for 350.00 so when I called to question, the young lady named Jenny did not try to appease me and stated she would call me back in 10 minutes which never happened because I called her back 30 minutes later and she explained that it was a authorization hold on the debit card and that it would be refunded back in 7 to 10 buisiness days. I have a problem in that No one informed me that this could happen and my phone call could have been avoided. I've stayed at Marriot before and is a reward member and never has this happened before so now My family no longer wish to stay with Marriott ...unacceptable