Marriott Corporate Office & Headquarters

This message is for Mr. JW Marriott, Jr. We, at the JW Marriott/Ritz Carlton Grande Lakes in Orlando, Fl, need your help. We are so pleased about our onsite Nurse Practitioner with Physician Associates and are grateful that you are allowing us to utilize these healthcare services. We want this clinic to be successful and in order for this to happen, we need a larger dedicated space for this clinic. Many of us are still uncomfortable with the fact that the space is shared with occupational health as we expect our personal health information to be separate. Have you seen this tiny space? Many more of us would utilize the Nurse Practitioner services if we had a separate clinic, and daytime hours to visit the clinic. Please, Mr. Marriott, help us with this project. We love working here. Thank you.

My family and I stayed at the Marriot Glenpointe in Teaneck, NJ recently as our home was undergoing renovations. The staff was very professional and our stay was very pleasant. We packed up and checked out, unaware that we had left our iPad in the room. During the course of the week we did not notice that it was missing. We searched high and low and came to the conclusion that we must have left it at the hotel. On a whim, I called the front desk at the hotel and was connected with Julio at Lost and Found. He asked me a few questions, the room number, the dates of our stay, etc. and confirmed that he had the iPad. It was returned by housekeeping. I was pleasantlyl surprised and relieved. It was refreshing to see that there is still some good in this world. I'd like to thank the staff at the Marriot for helping us recover our iPad.

I'm staying for the last 3 weeks at springhill suits east Miami. The rate I should have is hospital long stay rate, however, the hotel management keep changing the rate almost daily without prior notice.

We have been staying at this Marriott many times for over 14 years. It is an outstanding and very clean hotel, great staff, comfortable suites, wonderful restaurant and bar. The recents renovations are beautiful.

I usually don't write a thank you letter to a Corporate Office, however this is an exception I am happy to make. I recently spent 7 days in Curasao Marriott and came home feeling that his particular hotel redeemed any bad feelings that I might have had from past experiences with the Marriott. The staff, from the Managers on down, were friendly, concerned about me personally, went out of their way to make me feel comfortable and were generally and quickly feeling like farmily. What a treat. The front staff was amazing, there was nothing they would not do for us to make our stay pleasant. There were too many people to thank for our stay and I will write them directly. They too need to know how outstanding their staff is. The property is also beautiful and the climate is dependably wonderful. What a treat this last week has been. Thank you Marriott.

So dissatisfied, We are currently staying at the courtyard in Plano Texas on a long weekend for our 20th anniversary . Called the hotel for directions and got put on hold for 7 min TWICE. Checked in and was told they had complementary breakfast . NOT! Went to get a coke from vending machine, all were removed so you have to buy them from front desk for 2.50 each. Then found out they charged my card 80 dollars for incidentals. No one came to our room for a inspection so how do they know what is in room or broken? Call desk and asked manager to come to our room,guess what , nobody came. So I guess they can say we stole or broke something and will try to keep that extra charge. How are we to know what the room is supposed to have in it? Still have one more day to see what they will try to get over on us.will update.

I recently stayed at a Courtyard Marriott and had a serious accident because there is no traction, mat, or other device in the bathtubs to render them less slippery. The grab bars are not adequate protection to prevent slipping on a wet, slick tub floor, even when holding on securely to the grab bar. I spoke with a manager and was told that this corporate policy. If you have any concerns about your patrons please address the situation.

A couple of times a month we stay at the local Marriott. It is always a pleasant experience where the children go swimming. The room is exquisite and the hospitality excellent. I would like to request that for frequent guests the 250 deposit be waved. We have never damaged a room and it is frustrating to be treated as if we are going to do so.

We just had a very nice experience with two members of your Marriott team in Towneplace Suites in Boca Raton and without their support ,specially Ana Maria´s in the front desk and her associate Ing Loui, our 12 day trip would have had a very poor final result. We had some follow up problems with our reservation and even though I tried to reach a "human " before our departure to fix a problem with our reservation, it was not possible. Ana Maria made the difference and PLEASE, make her know that YOU (and everyone else that reads this review) are concious of the value of loyal and dedicated employees. Loui was very helpful that critical first night when everything I came into contact wit the hotel made me feel that I had obtained a "sour deal" by choosing a Towneplace Suites level hotel instead of the usual Courtyard type that we favour in Coral Springs on University. Definitely, as the french say....... CHAPEAU mes amies pour votre team !!!!!

Gretchen Lowe General Manager Fairfield Inn & Suites 116 Walker Street Gadsden, AL 35904 On January 3 and 4, 2013 my wife and I stayed at your establishment. Our experience was exceptional. The rooms were small, the beds normal, and the amnesties were customary. What made our stay exceptional was the your personal. Erin Lane is one of the most competent hospitality industry professionals we had the pleasure of meeting. Her professionalism and friendliness was much appreciated. I wish you could bottle her effectiveness and concern. Her attention to detail and efforts to make our stay a pleasant one was much appreciated. We felt like family that was welcomed. Additionally, DeAnna Blackwell made my wife some cookies and insured a particular Bowl game was on the lobby television for my viewing while I was using the business center. We were visiting family and friends and had them meet us in the lobby. We bragged on your service and told them never allow friends or family to stay anywhere else when visiting the area. Our stay was a pleasant memory. I cannot say enough kind words about Erin Lane and DeAnna Blackwell. Thank you for having such talented people on your staff. Harry Shivery

Since Dish Network lost Comedy Central and AMC, I have been seriously considering that being Gold Elite isn't worth it anymore and I may switch to Hilton for all of my future business travel....

As I write this review, I am thinking that the Food & Beverage Manager(Whitney) at the Nashville Courtyard at 170 Fourth Avenue North is a Goodwill Ambassador for the entire Marriott organization. When my granddaughter and other students from a nearby college visited in Nashville for a fun weekend--which included a fabulous stay at this Nashville Marriott, Whitney took the time (after my conversation with her) present my granddaughter with a beautiful basket of fruit for her 21st birthday. This thoughtful employee went far beyond my expectations! Unquestionably, Whitney demonstrated how to give a random act of kindness! How gratifying it is to know there are caring employees at the marriott. This example makes me want to choose the Marriott hotels in the future.

I worked in headquarters in Bethesda, MD in the "70's. I worked in the Dinner House Division under Frederic Rufe. I can only say that it was absolutely the best job I have ever had. It was interesting and exciting. I have since moved to Louisiana and totally miss my position at Marriott at that time. I remember Big Boys also. It was a very fun time for me. I'm sorry you are not doing these restaurants anymore. The food was excellent and so were the restaurants. It was my job to make sure that the restaurants were up to par!! And they were!! Never had a problem with anyone of them. Just thought I would pass that on.

Dear Sirs, My family and I went to escape the heat in September, check in date was the 15th we checked in and of course the townhouse was nice as always, mind you my family stayed at the Residence Inn La Jolla for a whole month 2010 to 2011 and never have experienced anything like the treatment by the on site supervisor on that date. My husband and I went out for the evening and when we returned my 39 y old daughter told me that the supervisor came with a such said complaint by the guest, wow what were we, as it goes on it couldn't indicate what the noise was from, only that we were person of color and that's all mattered, it gets even better he then went on with the threat of calling the police, I am appalled. I read the guest pamphlet and it only gives the highest expectations of the guest staying at your extended stay Residence Inn, I am requesting a refund from Residence Inn, and apology from this supervisor and an complentary stay. I have sent this email to the actual Residence Inn La Jolla and haven't had any reply from them, which actually shows how much they are concerned with this situation. Juanda Robinson

The Marriott Waterside in Tampa has an issue with the valet staff. Earlier tonight when my fiancé and I were visiting long time family friends who are staying at the hotel along with there wedding party from out of town, the valet told us that it was complimentary parking for guests of the hotel. We were there for maybe two hours and when we go to pick up the car, a different valet tells me it is $13.00 to park on a daily rate. It's principle not the issue of the money. The first valet lied and for that something should be done...but not to sure if that will ever happen.

Marriott Courtyard, Covington, LA 101 Northpark Blvd. Covington, Louisiana 70433 Darius Gray – Hotel General Manager To whom it may concern: I wanted to take a moment to do something a bit unorthodox. I am making a formal compliment by writing this unsolicited letter to give high and proper recognition to the staff of the Marriott Courtyard, in Covington Louisiana. The current Hotel General Manager is headed by Darius Gray. The current operating front desk staff includes front point of contact Stakida Right. I would also like to recognize the other staff during our stay as well. The reason I have taken the time to write this letter is that too often complaints rule the day. I believe it is quite infrequent for someone, especially a customer, to say good job each and every time I see you in a meaningful and impactful way. I know enough about working with people in an public setting in a business to know that being on the front lines can often be a thankless job for anyone, in which is one reason why there is so much turnover in the industry. But for the distinguished staff at the Marriott Courtyard – Covington La., you need to know that at least one of their business customers cares enough to write about them and appreciates what they do day in and day out without fail. Working at an establishment such as yours can be challenging due to their fast pace workspace and the high amount of walk-by traffic. They are, without fail; always onstage compared to their traditional counterparts. Even when there are no customers in line, they are still being indirectly observed from afar by virtue of public service and welcoming gratitude. As a general rule, I try to conduct my business/leisure time respectfully and privately. I am friendly but generally stay removed and distant. Having said that, I do not think the staff knows they have won me over during their individual and collective tenures there they made my stay pleasurable and warm. I truly like each of these individual employees as people and I respect them for who they are they do an outstanding sense of welcoming. I remember most of all was my first call to reserve our stay with them. For example, first point of contact is crucial and may I say it was pleasant, respectful and feel of confidence. This call was taken by one of your front point staff members Stakida Right. As I conclude this letter, I respectfully request that my letter be considered for any future career evaluations as a customer letter of recommendation and acknowledgement to your employees. I would also request that you pass a copy of this letter on to them. In the spirit of giving formal recognition, I feel that Darius, Kida and Beth, Caroline and other staff (individually and as a team) should be recognized for their ongoing, outstanding customer service. I appreciate them very much. In the meantime, I look forward to continue my visit and stay with Marriott Courtyard, Covington LA. in the near future for normal course of business or a family getaway and leisure time. You made what was a special moment for us into a memorable moment to cherish. Cheers! Respectfully, Irene M. Elrod-Rivera and Guillermo A. Rivera Newly-Weds Cc: Marriott Corporate office Darius Gray Stakida Right Beth Maat

Recently spent an evening at the Marriott, York, Pa. It was an evening I was looking very forward to. The check in went well, the staff was as nice as they could possible be, the hotel, being recently built was very clean and the rooms, although modern, not my taste, was clean and neat. The problem began when we went to bed. The bed was the hardest bed I have ever "tried" to sleep on. It was so hard we could not get comfortable, my hips and back hurt so bad that I had to try to sleep on the small sofa that was in the room. It was equally uncomfortable. It was a sleep sofa so I tried opening the bed to see if that would be better. The mattress on the sofa was so thin that we could not sleep on it. So we tried putting the mattress on the bed to see if that would make the bed any better. Did not work. We had to finally get up and leave the hotel at 5:00 in the morning. Not the getaway I was looking forward to. I do not know who was put in charge of buying the beds, but they failed terrible. I cannot imagine that anyone that tries to sleep in one of those beds would ever go back to that Marriott to say ever again. I feel Marriott owes me compensation for that night and all of our discomfort.

Twice we have stayed at the Residence Inn in Florence Alabama and twice I have been called and had a reservation on the first floor yet when I got there I was put on the second floor. I am in a wheel chair and have a small dog and it is very hard for me to get her out in time for her to use the bathroom while waiting for an elevator and then walking as far as I have too. I do not understand why I can not be given a room as I am promised.

While staying at the Marriott Glennpoint in NJ, I was in my room last night watching the World Series. I could not hear the Television due to the loud noice and slamming of the neighboring door. I opened my door and asked if they would please tone down the noise. They laughed and continued their rucous. There were three rooms surrounding mine having a party next to me and were slamming the door because they were using the lock as a way to prop the door open. I have photos of their semi ajar doors with room numbers. I called the front desk to explain, but was left on "hold" for 20 minutes. I called a second time and no answer. I gave up on the Front Desk. I then increased the volume of my tv set to hear the remainder of the game. Shortly, I had knocking at my door...as I looked through the peep hole...I saw three girls resembling "Snooky" from Jersy Shore and decided to ignore them...They continued knocking...Twenty minutes later, there was more knocking as I watched the World Series in my undergarments...Obviously, a security or bell man had a master key and attempted to open my door. I was smart enough to have the extra lock in place. However, I ran to slam it shut as it was left flight ajar, and claimed you have no right to open my door without my permission. Whoever it was quickly left. Shortly, thereafter, the Front Desk claimed by a phone call, I was the "one" making all the noise...She, whomever she is was accusing me. I told her this is unacceptable. Early the next morning, the laughing and slamming of the door started again. I did nothing...I called for a room change. My complaint is Marriott has absolutely no right to infringe on my privacy while I am in my room watching a television show...Marriott was wrong in not answering my call or placing me on hold for over 20 minutes. I do not open my door for anyone for security reasons. Even if they are in a uniform. I do not trust your security for not identifying themselves. I was in my underware minding my own business and Marriott opens my door? What is this and how dare you? I am a platinum member and spend as many as 120 nights a years in Marriott Hotels. I am angry. I am upset and I want compensation for your ill behavior and demonstration of ignorance and unprofessionalism. Corina R. Hill Corporate Aviation Services Consultant/Flight Attendant

This property is incredable. We spent our 40th wedding anniversary in the area and stayed here. The accomodations were spectacular, the staff was very professional and courteous. The room was pristine. The GM even introduced himself and said if there is anything he can do to make our stay more pleasant, just ask. The whole experience was very memorable. Pauly & Cookie