Marriott Corporate Office & Headquarters

My daughter and I just spent a little over a week at the Marriott Courtyard on Sherman Street in Richardson, Texas while my house was being repaired. At first it seemed like a superb place to stay, later it turned out to be quite the opposite. First, we were checked out of our room by the hotel staff because the cleaning people told them that we had no clothes in our room. This was after about two days of stay. My daughter lost her silver earrings because of this which was later retrieved by the staff and returned to my daughter. Then again the shaving cream I purchased for my daughter came up missing along with her razor. People, this is becoming a nightmare. It seemed as though if people do not live according to what the staff deem, then you have left without checking out. All this time I thought we were still in America. I leave, I check out, things should not disappear regardless (especially when I do not check out), and a person should leave their belongings or not. That should be up to them. If the staff assume, then they should at least bother to check with someone as to whether or not you have gone.

Don't judge Marriott as the problem if you had one. They have high standards. Sometimes the hotels are franchises owned by other companies. Some management companies are making life difficult for employees and management staff with financial guidelines. They are understaffed, hours are constantly being cut, overtime is no longer permitted, House keepers have more to clean in less time, in general the employees are being squeezed for every dollar the management company can take out out of their pockets. Management budgets have been slashed. Employees insurance benefits with one management company rose dramatically forcing many to drop health insurance for themselves and their families. Yet they claim to treat their employees very well. Unrealistic demands placed upon employees are not seen by you, the guest. One person trying to deliver items to over 400 rooms is not realistic. If you have a problem with service then do the employees a favor and take it up with the management company for under staffing. I will admit that there are some employees who are absolutely useless but then they exist in all businesses. The hotel I speak of has many good hard working employees. It is sad they have to be the target of problems caused by the restrictive financial guidelines of the management company.

I recently stayed at the Courtyard by Marriott in Mrytle Beach(Barefoot Landing). My stay there was as I expected from a Marriott. The only disappointment came when I realized that I left a jacket behind in my room. I called the next day and spoke to the manager of Housekeeping. She took all my information and said she needed time to look into it and would call me back. I waited one week for her to call me, she never did. I called her back and was told that I gave her the wrong room number. I know I gave her the correct room number because I had the receipt in my hand when I was speaking to her. She told me she never found a jacket in my room but did find a beige jacket in the room across from where I stayed. I asked her to describe the jacket and it was mine. I gave her my information again and was told it would be mailed out that day. Needless to say she didn't mail my jacket out until 2 days later. I am very disappointed that the management at this Courtyard feels that they do not have to call the customers back. I will have to have no other choice before I stay at this Courtyard again. What if I had left something behind that was very important.

Myself, daugher and granddaughter recently staying at the Residence Marriott in Torrance on Torrance Bvd for 3 weeks. I might mention I am a Gold memeber fo the Marriott. This looked like a great experience until I received a 1200 dollar charge on my credit card for tears in 4 chairs. They even said it was done by a knife. The possibility that my family would have put tears in 4 chairs is ridiculous. I did not see these tears and was not told to inspect the apt closely as I would be charged for anything they decided I did. I would have taken pictures myself. This lack of disclosure is criminal as my money has been stolen. Therefore I have no recourse. Those small tears could have been there and I would not know it. Therefore it is only hear say that I caused these tears. I was not told my credit card would be charged. This is a total violation of my trust of the Marriott. I would like action to be taken.

On our recent stay at your Corbin, Kentucky location was not a good experience for my wife and I on the afformentioned dates. First of all only one Ice maker was working on the 2nd floor as we were on the 3rd floor. We were visiting my sister during the weekend as she was in the hospital during Easter weekend and upon our return we had noticed that our cooler was totally covered in ants so we called the desk to inform them and they offered to move us but was really late as we had to wash our cooler off in the shower as there were many!! We elected to stay in the room and they said they would spray the room as soon as we got up in the morning and told us that they were coming in because of amount of rain they have been receiving. We were on the 3rd floor. Then in the morning we got out of the elevator and noticed a sign on the indoor pool that the pool was closed as the heater was malfuntioning. The staff was very nice to us and was apoligetic but was not offered any kind of compensation for our inconvenience. We were so rushed being that it was a short stay during the Easter weekend and worried for my sister & didn't want to ask for any knd of compensation as I had enough more pressing issues on my mind with my sister dealing with cancer surgery. Again I want to say that the staff was very professional in everyway and don't want to get them into trouble I just feel that we should have been offered something for our inconvenience and lack of immenities. Thank you in advance for your time.

I and a friend stayed at your hotel in Meridian, Idaho for three days this week. We had two rooms on separate floors even though they were reserved at the same time months ago. At check-in we were told there would be a $20.00 charge for incidentals to a personal credit card and returned at check-out. The charges turned out to be $20.00 per room per night totaling $120.00. At check-out on Wednesday I was told the funds would be returned to my account that same day. They were not returned as promised. as of today (Thursday) the funds are still missing. The Courtyard by Marriott manager (Brad) told me the charges were for training new staff and that they were returned on Wednesday. According to my bank on Thursday the charges were not deleted as I was told. This Marriott Inn deceived and lied to me. I can assure you I will never again stay in any Marriott Hotel or Inn and will do everything I can to make this deceptive practice known to everybody I can.

I stayed at the Marriot in Philly PA, it was amaizing especially the service. Front desk clerks like Katie Lamkey was very helpful. She went over and beyond her duties to make sure we were very happy with our stay.

I want the above statement taken off site Immediately. This needs to be removed. listen if you get a chance 3/12/11 you "new" front desk help employee stockton,california "leanna milan" (lied)on written application about attending college being foul immature speech an behavior good,but listening at negitive people is a challenge.an frownd upon if it were my decision termination is fesable.concerend is lying a good charataristic of some person in a high magnaitude position.and million of other family people money. your decision.fat out lie....!! He is an x boyfriend and is collecting ssi becuase he is unstable. just knowinng someone is reading this makes my skin crawl it is slander and I will sue.

Out of all my years of visiting the Marriot I found this particular visit to be the worse. The General Manager was horrible. The way he talked to his employees this past weekend was uncall for and appauling. He cursed them out in front of me and other people who were checking into the hotel. He did not seem to care we were standing there. This was at the Atlanta Mariott Suites Midtown. He smelled as though he had been drinking and if we weren't guest he probably would have spoken to us in an unappropriate manner. I hope others report this behavior and I hope he is removed from his position. No employee should have to put up with such abuse and such degrading behavior. I thought the General Manager is supposed to set the example. Who wants his behavior as an example. If he is still managing this hotel I will switch my business to the Hilton. I am sure a couple of the other visitors will do the same thing. I didn't pay for this type of service and I don't want my children to ever see this. It was the worse.

Do not I repeat DO NOT stay at the St. Kitts Marriott. I recently stayed there with my family. IT is unsanitary, unsafe, the amenities are minimal and the service and foor is the worst.

TownePlace Suites in Mt. Laurel should not be a Marriott branded property. This property appears to have seen its better days 10 years ago. My wife and I had stayed at this property when it first opened and we had a great stay. So when we were in the area again it was our first choice no questions asked. It was a horrible mistake to think it would be the same or better. The entry doors were falling off the hinges, the decor was dark and dingy, the stains in the room and hallway carpeting. What a shame. This once beautiful property has fallen into a state of such disrepair that even after seeing three suites we decided not to stay. Each suite was worse than the last. Lucky for us the Courtyard 400 yards away had vacancies. Now that is how a Marriott property should be maintained. And today I received the following email from Marriott Rewards: The Courtyard® and TownePlace Suites® in Mt. Laurel, want you to enjoy Spring and get 1,000 Bonus Points. Trust me when I say that Marriott does not have enough reward points for us to return to that property.

I'm like a previous customer. If i could've chosen a 0 star I would've. I recently had to travel to Texarkana, Tx for my moms funeral and I went on Priceline and booked my room and paid for the room through Priceline and upon returning home and checking my account the Courtyard By Mariott had charged me again for my room and when I called the hotel the girl on the phone told me that that there was not a manager there to reverse the transaction and told me to call back Monday after 9 am and the manager would look into possibly returning my money. Also when i asked the girl to give me the Corporate email she told me she didn't know what it is!!! Come on now there is nowhere at the front desk that could possible have the corporate phone number?? Wow does anybody know how to do their jobs anymore or take pride in anything they do??!! I also asked "So what if i was overdrawn or over my limit and was charged for it would I get those charges reimbursed" and I was told probably not! It's not enough that I had to go out of town for my moms funeral but now I have to fight to get my money back and it looks like that might be a hard job by some of the previous reviews.

I recently stayed at the Springhill Suites in Athens, Ga. I have been staying at Marriot hotels for many years and have never encountered such poor management in all my years. The manager of this facility is Pam Doonan. This woman accused me of smoking in her facility, which is a lie. My record should be proof enough. I have never been charged with incidentals in the past. We had alot of snow for georgia that week with very low temps outside. I was working on a raw construction site and we had a burn barrel to keep us warm. I am a smoker but never in the hotels room. Pam took it upon herself to accuse me of smoking and held my personal effects hostage in my room, unless I signed an admittance paper. After working hard all day in the cold I just wanted a hot shower and my belongings. I signed. I called "corporate" and I use this word loosly, who told me they have no control basically to do anything. I have been trying to get an itemized bill and a picture of the so called evidence. This is what is suppose to occur when being charged a bogus smoking fee. No luck yet. I told my credit card company don't pay it, lets fight it out. With our bad economic times is this a new scam Marriot has come up with to earn some extra cash. Don't worry they will never get another penny out of me or the 30 employees that also travel 50 weeks a year. Holiday Inn here we come

Fairfield Inn & Suites Miami Airport South gave my confirmed room away and then sent us to a Best Western and said they are comparable. (Best Western had one room with one bed for three people) I wish I would have known that years ago because I could of saved a lot of money by staying at Best Western rather then Marriott, I guess I will frequent Hilton and see how they do. Oh and I was only a couple nights from becoming a Gold Rewards member, screw 'em.

you "new" front desk help employee stockton,california "leanna milan" (lied)on written application about attending college being foul immature speech an behavior good,but listening at negitive people is a challenge.an frownd upon if it were my decision termination is fesable.concerend is lying a good charataristic of some person in a high magnaitude position.and million of other family people money. your decision.fat out lie....!!

Made a reservation a week before our trip at a Courtyard by Marriott in Plantation, Fl., guaranteed late arrival. After driving 13 hours, we arrived only to discover that the manager, Michael P. MacCallum, had given our rooms away and left the premises with notice that we had rooms at a Fairfield several miles away. At the Fairfield, we were told that Courtyard had inquired about the availabilty of two rooms, but had not made any reservations for us. We were never called or informed about any of this, and later that night they did find a room for us. In all my years of travel, I have never been treated like this, and will never ever consider a Marriott again except as a last resort. Still cannot believe that reservations and guaranteed late arrival means nothing to this corporate entity!! Shame on you Mr. MacCallum. Cannot even give a rating.

Actually the Hotel was not in bad shape, but I reserved a jacuzzi tub room and when I got there they said that was not what I reserved even though I had a confirmation ticket printed with the description. The clerk told me it was pricelines fault. So I called there customer service line and after an hour of being on the phone they told me it was the hotels fault. So they said no it's not but for the incoveiniance they gave me 20 dollars off. But that was not the end I called the hotel again the next day and they continued to say it was not there fault. But it had happened atleast 4 times in the past. Why are they not fixing the problem? I have called priceline back several times and no one is taking responsibility. I will never go back and stay at another marriott again. I suggest you don't either.

We called the Courtyard/ Marriott Hotel in Santa Fe, New Mexico and asked if they had an indoor pool. The weather in New Mexico was extremely cold, breaking records. We wanted to swim and sit in a hot tub and forget the weather. We were assured that the pool was wonderful. When we arrived at the hotel, we changed into our swim suits, braved the outside air as we entered the indoor pool area. We plunged into the pool and swam back and forth before we looked at the side of the pool. Much to our surprise there was a four inch "bath tub ring" around the pool. It must have been there for a very long time as people had scratched "clean me" on the side. We quickly exited the pool and went into the hot tub. When we looked at the skylight, there was dirty cobwebs in the corner, on the wall there was a register with caked on rust. The pool itself was beautiful but why, why, why can't Marriott afford a pool man to clean the area? There are only a few indoor pools in Santa Fe. You have the best facilities but if they are not clean, your guests will not return. We heard that the Russian National Ballet & Mexico's Folklorico stayed there last year but this year did not return. I can see why. You have polite people working there, the room was clean but not well decorated. However, we would have returned if you bothered to clean your pool. There is no excuse for 4 inches of a bath tub ring.

We are sad to be checking out of the Towne Place Suites in Omaha NE. We were put up here by our insurance company. Our houe caught fire almost two weeks ago and my husband is in Afghanistan and feals horrible that he can't help. We stayed at another area hotel. Iyt was "nice" but the management was what I thught to be in training for the front desk. Here everyone was spectacular. From the minute I checked in with Nicole to housekeeping to the gentlemen in the laundry facility. Everyone cared about us, never too busy to say hi and ask how things were going. The hotel was very clean.The only thing this hotel is lacking is a hot tub. Have not met the manager but thats ok. I have worked in the hotel industry for six years by ohare airport and have dealt with alot of stuff and people, so I do know waht I am talking about. Thank you so much for your care and concern for my family while we were here. Darlene A Proud Army Officers Wife!

I arrived for guaranteed late arrival at the Fairbanks, AK Spring Hill Suites at midnight on 1/17. It was 30 below zero outside. In AK, outlets are provided on posts to plug into the engine oil heater of your vehicle into to keep the engine block from freezing and totalling the vehicle. After spending an event free 24 straight hours to get to Fairbanks from Huntsville, AL I arrived exhausted and looking very forward to a bed. Instead, I found that there were no available outlets for which to protect my $40K rental vehicle. The desk clerk told me the overflow lot outlets weren't working and to use the parking garage two blocks away. It was locked up tight. There was a vehicle parked blocking, but not using two remaining outlets. The desk clerk called the owner to move the vehicle but gave up the effort when the customer reported to be in bed. In total, the desk clerk sent me on four futile trips into 30 below zero weather to hunt for outlets for about 45 minutes. My questions are how many folks would stay there without this critical potection for their vehicle?, and how long would have taken to tow this idiot customer's car if she had parked blocking good access to the front door? My company supplies many $$ to this particular hotel, but I will devote any chance to do so to discouraging anyone travelling to Fairbanks from staying here. I'll tell them that I'd rather sleep outside than stay again at this hotel. No help at all for a long time Marriott Rewards member.