Lowe's Companies Corporate Office & Headquarters

Getting rid of some 1700 people across much of the country now eh? Nah! Just move things around in the stores a little more - maybe put out Christmas stuff this year in June. Certainly people aren't saying hello correctly - get a policy on that and give everyone a script to follow. Be sure to threaten everyone that if they don't follow the script they'll be written up. Put everyone in their place.... bad economy means more work has to be done and the only way for that to happen is to be sarcastic towards them. Blame them for poor sales and profits/losses and threaten their jobs some more. And darn sure fix the fact that the white appliances are sitting where the black ones should be. High priced merchandise should be sitting on the right of the shelf - not the left. HA HA HA HA HA HA HA HA A HA HAAHAHAHAHHAHAHA !!!!!!!!!!!!

I have been a customer at the Lowe's Wood Village,Oregon store since it first opened, I've noticed from the beginning that the employees seemed like robots, always looking over their shoulders whenever you would talk to them. I've had some good and bad experiences while shopping there, and have encountered rude and obnoxious employees that have no interest in helping customers, it's more like, 8 hours and go home for them. People are let go more than just quiting, you think the weekends are busy?, many departments do not have anyone in there to help customers, the return counter is busier than the checkout registers!.

Obamacare anyone? Think you like it now? Wait until you see what it brings in the next few weeks. Talk about screwing the country....unemployment has just only begun to rise. You have never seen cost-cutting like what's about to come. Give it two weeks and see if I'm right. Lowe's is only a drop in the bucket. Anyone with a high salary better look out. Just a heads up....Phase one Obamacare is about to really show what it's all about.

Employees treated unfair? You think they were before? Just wait until week of 1/17/2011 when they really get greedy and announce all the layoffs and demotions that are coming to save payroll.

I bought a tappan stove less then two years ago oven does not work Called lowes said it’s out of warranty so they give me names of several Appliance services dealers was given a price and it was double that when they finished. When they finished repairs I could have got a new one for 20 dollars more. I have bought a lot of stuff from lowes but will never spend other cent there I bet many Of us got a lot years with old brand stove the last one was over 15 years. How can you explain that? Maybe better workmanship and quality in the older units. Lowes just doesn’t care.

in fremont, OH store ug it'll be the end a me . went thru to many store managers, & has gone down hill since. i heard employees are treated unequal & unfair.

NEVER buy an appliance from LOWES!!!!! We have learned our lesson. THeir service warranty is a joke. The first guy appeared with no tools or parts in a regular car. THis was after waiting 3 days for an appointment for a dryer that is only 8 months old. THen we had to wait all weekend for another company to come. THis company also could not fix the dryer. Now we are waiting for the big wigs to investigate the situation. Oh I forgot to tell u that the first guy said the parts would take about 5 weeks to come because of the holidays. We have been without a dryer for a week with not prospects of one before the holidays. Tomorrow night I would like to take all my wet clothes to LOWES and dry them in their store dryers that is if they aren't defective tooo!!!! How would u corporate dudes like it without dry clothes for a week....A pure joke and nev er will we buy there again. I want a full credit with interest.

just experienced "typical" customer service with Lowe's. Associates don't know the merchandise or where it is - we've waited two months for an address plaque and I've now waited on hold for help in locating it for ten minutes. I suppose there are a lot of people calling to complain!

The Birmingham, Alabama stores have been notified by corporate to discontinue the collection of TOYS FOR THE SALVATION ARMY'S ANGEL TREE NOW. They were told they did not get prior permission, according to your POLICY. Two weeks before Christmas and you want to do this TO LITTLE CHILDREN--SOMEONE NEEDS TO BE FIRED---BETTER STILL EVERYONE SHOULD NOT EVER SHOP AT LOWE'S AGAIN, AND RETURN ANYTHING THEY HAVE BOUGHT RECENTLY. I ENCOURAGE EVERYONE TO WRITE LOWE'S CORPORATE OFFICERS, AND BAN LOWE'S. IF WE STOP SPENDING OUR MONEY WITH CORPORATIONS LIKE THIS WE CAN EFFECT THEIR BOTTOM LINE. PLEASE PASS THIS ALONG ALL ACROSS OUR GREAT COUNTRY.

You couldn't ask for a better store or should I say people at Ashe County.The manager of that store should treat her employees better, they work hard and it should be recommented not treat like u are a nobody, I know all the people there and 5 out of 10 is treated with no respect...wake up.If it wasn't for good employees people will not buy, they can go to home depot not far down the road or order from amazon or what I'm trying to say,,,is treat all employees fair,,,and with respect...

Regarding the Lowe's in Kent, OH. Store #2500 Re: Install Sales Dept.- Carpet My husband and I bought carpet from Lowe's for our upstairs and living room in April. It was installed in May. I called the day it was installed to let the sales rep. know this wasn't the correct color. She treated me very poorly and explained it probably just looks different from sample because it is much larger piece. She also started an in depth explanation of how die lots can be a little darker or lighter. Don't you think this should be explained BEFORE a customer buys carpet. With out getting into all the details and trying to make a very, very long story short, we finally got them to send a peice of our carpet to the manufacter to test color. WOW, WHAT A SURPRISE! THE COLOR WAS WRONG! Should it have taken 6 MONTHS to find this out? This was regarding upstairs carpet.(Looptex) Shall I move on to the living room carpet(Shaw)issues? Briefly - strange lines in frieze carpet-4 weeks to figure out that carpet is flawed-agreed to replace-2nd install(SAME PROBLEM!)It is NOW DECEMBER and 2 weeks since I filed a comlaint on SECOND CARPET. Still waiting for inspector. What a RIDICULOUSLY LONG PROCESS. Now, I understand that it may not be Lowe's fault that ALL of the carpet installed was defective, but I should expect that problems should be handled in a much more timely fashion. Oh, and by this point you can understand that we would just want our money back and part ways, BUT Lowe's doesn't want to lose any money. So we can only receive their cost in return. I just can't imagine that after an experience like this that we wouldn't receive a full refund of the purchase. The customer shouldn't be the one to be punished in such a circumstance. We have already lost so much of our time in arranging for visits for installers, managers, inspectors. Moving and re-moving furniture. What a wonderful experience to have to PAY($)for. FYI - Store Manager - SUSAN SELLS has been absolutey no help and even worse, very, very rude. What kind of manager would let a customer concern continue so long?

Dear Lowe's: I made a purchase of a major appliance at one of your retail outlets. You in turn sold my credit card information to a discount promotion company,by doing this you have lost my intrest in using cedit cards at any of your retail outlets,and I will not shop at your retail outlets again.

I just returned from my Lowe's store on Iverson Way in Charlotte, NC and believe I just received the best Christmas present ever. I went in to get a credit on a washing machine that was never delivered. For reasons unknown, the first order was refunded, a new order placed, and delivery never scheduled, because the machine had not be received by the store. I had already gone to my local dealer, picked out a more expensive model and after canceling my order Lowe's I intended to purchase it, and it could be delivered today. I spoke with the store manager, Mike Wilson (angel #1), and he immediately took responsibility for the mistake and made me a very generous offer. It gets better. I not only got a new machine at a much lower price, but I also got the more expensive model for less than the original one I ordered. Sales manager, Corey (angel #2), made the transaction easy and pleasant, and within 45 minutes the machine is here. As a UNC-Chapel Hill student studying organizational leadership, I applaud Lowe's ethical management style of team excellence, that features accountability, standards of excellence, collaborative climate, unified commitment, and principled leadership with an enabling structure that empowers employees in decision making. I will forever be a loyal Lowe's customer!!!!

Bottom line, the bd of directors who are there for the stock holders are the ones that need to know all of the above (don't forget, this is America, money always does the talking)issues and share holders should hold every director responsible! That's how you get their attention where it hits their pockets, trust me, they will pay attention when the stock starts to drop, you can bet on it. One last thing, if you own just share of their stock, you have a voice, so use it and start letting B of D guys know about it, that will surely get action

i have been sitting for 7 hours waiting to have my all in one washer/dryer hooked up the delivery man from your turnsville, nj store delivered on time but no accesory's to hook up. went to store manager said they would send them right back. that was two hours ago plus grease all over my carpet what a bunch of pigs i will be calling your corporte office on monday and i don't think i will be doing business go to HOME DEPOT FOLKS.

I reside in Bowie, Md. My family hs been a loyal Lowe's customer for many years. I recently ordered a dishwasher, and a stove on November 13, 2010. I arranged deliver for Monday November 15, 2010 to 15018 Courtland Pl. Laurel, Md which is my rental property. I was told that the delivery will be between 12:30 and 2:30 p.m. I arrived at the property at 12:15 and began waiting. At about 2:00 o'clock I called the store to check on the status of the delivery and was told that I was not scheduled. So, I explained that I was and the gentleman told me that he'll check it out and will call me. In a few minutes he returned my call and told me that my merchandise is on the truck, but the driver cannot find the address because he is in Waterport, Md. I don't know where Waterport is. So, I laughed because I have a sense of humor and mixups are a part of my life, what with red hair and a name like Lucy what else can you expect? We set up another delivery for Wednesday November 17, 2010. Again I drive 45 minutes from Bowie where I reside to Laurel and begin waiting in a cold townhouse because it is vacant and the heat is turned off. And I am waiting and waiting. I call the store to check about the delivery and was assured that it is on the way to the correct address this time. About 2:15 I called again and was again told that it will be arriving shortly. By 3:00 p.m. I called again and no one answered the phone. So, I left and after went home to Bowie (another 45 to 55 minute drive because the rush hour began) and at that point I lost my sense of humor. I arrived home hungry, cold and extremely annoyed. At about 4:05, I received a call from the driver of the truck informing me that they will be at the place in 5 to 10 minutes. I answered them that I will have to reschedule because it is too late for me to go back and I was very tired. So, I called this morning on November 18, 2010 and started the rescheduling again. Well, the first person told me that I am on the schedule for December 20, but I asked to speak to the manager and a new date was picked again. I told the manager that I feel that I should be compensated for my time, and aggravation and asked me what would I like and I told him that I feel that should get a free installation of the dishwasher and he said that they do not compensate. He also said that he is sorry, but mistakes happen. I have a sick Mother living with me. Each time I leave her I have to make arrangements for someone to be with her. I am a recently widowed woman and my knowledge about business such as renting the townhouse, ordering repairs, ordering appliances is very limited. My husband took care of all this. But I know that I am not the only person in the world who is learning how to survive. I do feel, however, that your staff should show more compassion and understanding. And yes, I do feel that I deserve some sort of compensation such as a free installation of the dishwasher or some sort of a discount or extra warranty for my appliances at no cost to me. I had issues with Lowe's in the past and became a Home Depot customer, but this time decided to try Lowe's again, but I will go back to Home Depot because this whole situation left a very bad taste in my mouth. Sincerely, Lucy G. Pearl

I forgot to add that last night I looked up the email address of your CEO Mr. Robert Niblock and emailed him my concerns. My email was returned informing me that it could not be delivered. Well, I am planning to write to him the old fashioned way and mail the letter via the Post Office. I am sure he is probably unaware of what goes on in your stores. After reading concerns from other customers from all over the country, I don't feel so alone. Maybe one of your executives should go on the Reality Show about bosses posing as new employees to check and see if their establishments are doing their jobs. These past few days with all the problems I had with the store brought a sense of deja vu from my life in Communist Eastern Europe, such as rudeness, unnecessary waiting, mistakes made due to lack of caring and most of all lack of human compassion and understanding. Sincerely, Lucy G. Pearl

Listen eight years ago we had a storm door put in for our son and we had nothing but problems with your Mentor Ohio store. Now here it is 2010 and we thought we would go to your willoughby ohio store for a counter top. We are so sorry we didn't go to Home Depot now. First they measured and asked if we would want it by Thanksgiving and we said yes that would be great. It will take three weeks he said. That was a friday. On November 1st we signed the contract for $686.84 Jim the gentleman who sold us the counter said he would call it in that day. We got a call just last week that we would not have the counter put in until Dec. 8th. at least that is what we were told. You would think I had learned my lesson the last time I dealt with Lowe's . I can't believe this is happening. We are on a fixed income so don't send me a monthly bill for something I do not have. Cordially, Moski2759@sbcglobal.net Mrs. Maureen Rosciszewski

If you want to experience reverse discrimination at its best be sure to work at the Lowes in Norcross. Hr there is completely biased! She should be fired but if you try to go against her she will put things that are untrue in your file and then terminate you. She needs to be stopped but even the store managers are afraid of her. I will never spend another dime in Lowes. I will go to Home Depot always...

I am in the middle of moving to Mooresville from N.J. and i purchased a new home and needed many items.I met a man i first entered his name is Joe and he was super helpfull i needed to purchase a new storm door and also needed to purchase new plantation shutters he guided me to the people who could help me in both depts.as i already had yhe sizes of the shutters i needed from the installer ( i do not know his name)but he was also very polite and hepfull.Wendy in you blinds dept.was excellent as was Joe who helped me to order my new door.If these are the kind of personal that are employed by Lowes in Mooresville i want to say thank you for there help John