Lowes Corporate Office & Headquarters

I purchased a refrigerator in April, it had a dent in the freezer door, I was told a new one would be ordered and it would take a couple of weeks. No one from the store ever called me back, I made at least 4 trips to the store to check on it and every time was told "some one will call you back". Finnaly I asked to speak to a manager (4 months later) was directed to a floor manager, he took my info and told me he would call me by the end of the day, (yesterday) No supprise, no call. I went back today, the same floor manager saw me and said he would be right with me. I told him not to bother I wanted to speak to the store manager. After an agonizing discussion with the guy who did not call me back I finally got to talk to the store manager. I have gleaned from the conversations that the door for my freezer had never been ordered. I have been told that one will be here Tuesday 8/24. Iwill believe it when I see it, this store has no concept of customer service. (midlothian Va, koger center dr.)

I went to the Lowes to return two $10.97 filters, I had purchased the wrong size and wanted nothing more than to get the correct size. It took 10 minutes of paging plumbing and talking with two or three employees to determine I had purchased the filters at the store ( I did not have my receipt) One was ringing up "as theirs" and one was not. Then they wanted a Driver License which I did not have with me. I did have a passport, photo ID from work, a dozen credit cards, two check books, Etc. I was told they could not exchange them without a DL#. The girl stated that she had talked with a manager which I did hear the conversation, She told her I did not have a DL and asked how she could ring up an exchange. She then said OK, picked up the filters as if to ring up the return and then said "You don"t have a DL with you"? Sorry I thought we had already estabilshed that. GOOD GOSH, ANY COMMON SENSE at the point would be great. I took the filters back and left. Very sad that no one can do a very simple job and use some good judgement. I guess the economy has not affected Lowes in a way that they need anyone's business because you just lost mine over $20.00.

I bought a Pella French door from Lowe's back on 6-22-10. The order back then didn't feel right. I was there for some time trying to get the information correct with the associate that was trying to help me. It felt liek he didn't know how to use the software and was actually supposed to be in a different department. When the date came for my door to be installed, which was around 7-17-10, the door came damaged. I also ordered a screen door and that came with a scratch in on it. The screen door was installed anyway but I did not let them install the Pella French door. I got on the phone with the original salesman and told him the issue and he apologized and said they would get right on ordering another door. This past weekend, the next door came and it had the wrong active door. Meaning, we ordered it to open on the right side and it opens on the left side. Also, the lock doesn't work so they rope tied my door shut?!?! I called Lowe's in Stroudsburg and told them I was real upset and wanted satisfaction. I thought it was wrong for them to leave me this way. Plus, I would not be able to go on vacation because I can not leave my house unsecure like this. I asked if thie would be satisfactory if it was your house? and the on-duty Manager asked if I was done screaming.?!? Now, I need to get another door and they are ordering it today. I think the local newspapers might like a story like this. I spent a lot of money on this door and still don't have it the way I want it. It's going on two months now and still going. Lowe's got their money right away, I am the only one waiting here. I think newspapers might like this story because it shows the lack of empathy from it's employees and this fat cat corporate giant, during a recession, has no problem with taking someone's money and not fulfilling their end of the deal.

Dear Lowes, I am writing this to you because I want you to know that your policy regarding proof of military service for discounts on purchases needs to be revised or at least to be made more clear to our veterans who serve and have served this country proudly. My husband, who is Vietnam era veteran, just returned from our local Lowes in Middletown DE, where he was denied his 10% military discount on a purchase of over $300 because he did not have sufficient military ID. He presented his military discharge papers, his DD214 form as well as his drivers license, but evidentially he needed some form of photo ID from the military as well. Anyone who knows anything about the military knows that your DD214 is the main proof of your service to this country and has all your military history which should be proof enough. And ironically enough, in order to get this 'photo id' from the military, he would have to present his DD214! For months, both Lowes and Home Depot have told him when he is checking out to make sure he brings proof next time he comes in. Finally, today he dug up his military papers and went shopping only to be denied at Lowes. This was quite frankly a slap in the face to him and he was embarrased as he stood at the check out and was told his proof was not proof enough. Oh by the way, Home Depot gave him 10% discount on his purchases today - they only required the DD214 form!

My son and I went to the FM 1960 E in Humble Tx store last night and had the worst experience. We went to pickup window blinds and my son had a question about size of window and what size blind to purchase. The lady kept turning her back on us and when my son ask another question she was short with her response and rolled her eyes. My son ask why she was acting rude to a customer and she back tracked and apologized. We then had to purchase plumbing parts and thank goodness we didn't need help. We then went to self checkout. After completing checking out all my items I had a problem with my credit card and asked for help getting it to work. The girl pushed a few buttons putting back to start of scanning card again. It was obvious that my card was not reading in your machine and my account number needed to be put in manually. I didn't know how and ask for her help again. She acted put out. My son made the remark that there must have been a employee meeting and everyone was ticked off. My son was so aggravated that he asked her for a manager. When the manager came my son told him that he did not appreciate being treated so rudely by Lowes employees. I told the manager that my card number needed to be put in manually and he tried but had to ask the young lady to help. She got him to the screen where this could happen. After completing my purchase, the manager said very little and thanked the young lady for her help ???????. My son was beside himself. He told me before I started building my house not to go to Lowes because there is never anyone that will help with any questions you may have. After spending around 10 thousand dollars at this store and my experiences I now know he was right. Home Depot is 5 miles further but I will make that drive because they treat you with respect and are always willing to help.

I would just like to let everyone know my experience with Mike Umphlet, Manager at the Lowe's Store in Lincolnton, NC. Mike is to be commended for his professionalism in handling my unfortunate situation. I purchased a gas grill on 8-6-10 and a store employee helped me load it on the rear of my pickup. He asked if I had any way to tie it down and I replied "yes", I have a rope. He walked away and I tied the grill to hooks on the rear of the bed. To make a long story short; I did not realize the grill was so top heavy. As soon as I hit 45 mph, the grill flipped over the tailgate and slapped the road, pretty much destroying the top of the grill and some interior parts. The grill was still attached to the rope! I dodged traffic picking up the pieces, loaded it back up and went back to Lowes. I asked Mike if he had any mercy for my "stupidity"? He chuckled a bit and let me know that it was the customer's responsibility to make sure their item was secure. I agreed. He then graciously offered to sell me another identical $146.00 grill for $50.00. I gladly accepted----we loaded the new grill and the busted grill up and I was on my way. You can't beat that for mercy and customer service!

Your managers and appliance sells people have no idea of what they are doing and I have waited for months to get my dryer taken care of and have yet to be satisfied

my problem is i purchase riding mower and have a extend warranty on this mower brought mower for warranty to replace spinner mower has been repair but cant seem to get them let me have my mower back because of them and the repair shop i dont think that is my problem that is between them and lowes plus the extend warranty people , i am paying on this mower every month so why is that i cant get my mower which they have holding on for about five week and i am paying someone else tp mow my grass at home because of this i a am pretty mad about this service and i dont mis a payment

i work at Lowe's 546. Just want to say people get wrote up and let go for being late, there has been several times that the store manager been serveral hours late and left early. Whats wrong with that picture? It doesnt make sense to me. I guess when u dont have to puch q clock you can come and go as you please.

My husband and I recently started renting our own home and we bought a washer and dryer from lowes. We didnt have the money to buy high end so we bought the cheapest model. Everything has been great. Other than my husband forgetting to connect the water out hose to the outside of the house so the water actually drains...everything is working perfectly. =) My mother purchased a window unit air condtioner for us as a house warming gift and it works wonderfully as well. A message to all you customers who are complaining:: Make sure you go into the store or start your phone calls very positively. Its ok to express what is wrong, but don't freak out!! Keep in mind that unless you are dealing with the same sales rep and they were rude before, this person probably has nothing to do with what is wrong. If the converstation takes a turn for the worse, step back, breathe, and tell the sales rep you want to start over and ask to speak to a manager/suprevisor. Don't be too aggressive because then the person/people you are talking to wont want to listen or be nice. just a heads up....

Lowes is the most unprofessional business I have ever dealt with. I am a roofing contractor and have been doing business with Menards for years. On a whim I decided to try Lowes one day. I walk into the store (Cambridge, MN) and proceed to the commercial sales desk. I am met by a sales associate named Bob. He scowls at me at says "What do you want?" I reply that I need this many squares of shingles in a certain color. Bob - "Well go get them then." I ask if he can go point them out for me......Bob - "No." I looked at him and said I won't be buying any of your shingles then, I am going back to Menards. I couldn't believe how rude he was!!!!!!

i purchased a countertop at lowes in bayshore ny and was supposed to recieve a 500 dollar gift card in the mail in a few weeks.i contacted lowes after 2 months and was told it had been mailed and already used.I never recieved a gift card and was told by Kim at executive support that there was nothing that they would do!lowes needs to change there policy for sending gift cards in the mail.they should need a signature in order to be recieved and used.i believe lowes scammed me into purchasing a product with no intention of sending the gift card !I will be in front of lowes stores letting your customers know about this problem !

I purchased a built in oven and a glass cooktop in May and June, 2010. The oven was ordered as a manual clean when I ordered the self-cleaning oven. When the new oven came in, it has three blemishes on the control panel. Also, in the meantime, within a week or so of my ordering the glass cooktop, it went on sale for $50 less than what I paid for it. I have received the most wonderful customer service from your manager, Becky Vieira. She provided adjustments and compensation for the blemishes on the oven, as at this point, it was ready for installation and I didn't want to wait another 2 to 3 weeks for another oven. Becky is a sincere, fair and professional employee. She is a great asset to Lowe's. I hope she is recognized for her outstanding managerial and customer services. I am delighted to tell everyone about my wonderful experience with Lowe's, and I will be a continued and happy customer. Thank you. Beverly

Regarding the above writing, I neglected to say where Becky Vieira is located. Becky is one of the managers at the Lowe's on Quaker Lane, Warwick, RI. Thank you again Becky!

So often the only letters we write to businesses are to complain. Seldom do we take time to write to commend the sales reps who go out of their way to help us. I am a widow in my 70's and needed to replace a folding door that was not standard size. I went to several stores in Billings, MT and the best service and help I received was at Lowe's on King Avenue. I talked to two excellent sales reps in the door department, Terry and Burt who treated me with such respect and concern. Between the two of these men, I was able to buy a folding door that I was able to install by myself. I appreciate these two men so much as they truly went out of their way to help me. They should be commended by Lowe's for their excellent service. Thank you Terry and Burt.

I just wanted to Thank Michael at the Clinton Township, MI store. My clothes dryer broke and as these things happen at the worst times, I ended up at Lowe's at 9:30 pm, right before closing tonight trying to learn about washer's and dryer's so we could figure out what we wanted to purchase. (what make, model, style, etc) After going to Home Depot and Sears and granted it was right before closing but all the information I was given was basically what I could have figured out myself. I am a savy shopper, I like to be informed so I can make the best purchase for the money possible. I don't mind spending money on something that is a "good" purchase. Anyway, Michael at the Clinton Twp, MI store was VERY knowledgable and offered ALOT of information, even though it was probably time for him to go home, I feel great about my purchase and am VERY happy to give my money to someone who knows about what they are selling. I am SOOOOOO happy with our experience at that Lowes store we are going to buy our laundry room cabinets there. All because, Michael chose to spend some time informing us about different products. He was very honest and didn't just try to sell us the most expensive thing, but the most practical for what "WE" needed. Trust is what people are looking for when they have to make big purchases like that and I will return and try to do business with Michael whenever we need something like that in the future.

I am a former Lowes employee and let me tell you that all the complaints that you all have about customer service and such are not the fault of the associates. It's Lowes training, scheduling, hiring and Management. I am not a disgruntled employee. I loved working for Lowes until recently when we changed managers and the store started going downhill. They cut hours to get their money, treat the associates like crap and on and on. Upper management needs to look closely at some of their stores. Like in Moore, Oklahoma to start. It's really bad and going to get worse unless they do something.

My daughter and son-in-law purchased Owens Corning Shingles from Lowe's and had their roof replaced. Within 3 weeks, the shingles were bubbling and not water proof anymore. When my son-in-law contacted Lowe's, they told him that was not their problem, but to contact Owens Corning. It has been a huge run around that my pregnant daughter and her 2 small children have had to endure to try and get the warranty honored. Neither Lowe's nor Owens Corning wants to be accountable for the defective shingles...Buyer Beware!!!!!!

STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!! I have had a nightmare experience with them including waiting weeks for washer/dryer delivery, defective washer that had to be returned,totally incompetent manager and employees who tell you they will do something and tell you "Gee, I forgot" or "I have no idea why that wasn't done" and worst of all taking weeks to get my charge account credited for returned washer because they filled out papers wrong or forgot to do it. STAY AWAY FROM LOWES in HAWAII!! THEY ARE TOTALLY INCOMPETENT AND COULD CARE LESS!!

I totally agree with Nancy White!!!!! We are remolding a house and have had lots of problems with lowes on the BIG ISLAND!!!! I even had a manger tell me he talked to me when I never even spoke to him!!! They ordered the wrong size cabinets for my kitchen, and forgot an end cap for one of them. Then wanted to charge me $50.00 for the cap!!!!! The guys that delivered my appliances 1 was complaining that everything was so heavy and the other one looked like he was gonna have a heart attack!!!! And when you call to speak to a manager your on hold half the day!!! I talked to the same guy 3 times waiting for a manager! I waited over a month for carpet and its defective and now I gotta wait over another month! Talking to the managers is worse than talking to my kids!!! Go Home Depot or order online just don't go to Lowes unless you like hard times!!!!