Lowes Corporate Office & Headquarters

If I could give Lowes a zero rating I would! They should call their name ZEROS because you get ZERO customer satisfaction. I bought ten Pella windows from their store in Columbus Ohio for my home. It has become the worst experience to say in my life. They subcontracted the work to Windsor Construction. Regardless to say my windows are leaking water inside my house because they did not caulk or seal the windows at all on the outside. They did not do a lead test before they began pulling my windows out which is required by mandate. They did not even put tarps down. They did not even clean my sills before they caulked the inside of the windows thus the dirt is bleeding through the white caulk. There is too much information to put here. If you want to know more contact me. Please do yourself a favor and do not make the same mistake I made. I am a small business owner and have never seen such poor workmanship. I will be fighting them all the way until I get satisfaction and I will never do business with them again. Call me at 614 460 1696 and I will give full details. Be prepared for the unbelievable! Yours, Paul Dobner

To whom it may concern: I am writing you to ask how your hiring process works. Because, Surely, someone in your organization does not understand what it means to be qualified for a position. Nevertheless, I have applied to your company several times and had 1 interview with a position which was filled internally. I did not let that discourage me because I found that the HR coordinator position was available and I applied for it. The HR person who was there at this location was a good friend and new my capabilities but somehow within your organization I did not even get interview. I have several years of experience in retail industry and a graduate degree in Human Resource but still no interview even. Well I am looking to your competitors for my career from here on out.

I live in Lakeville, MN.......and the closest Lowe's is 10-25 min from my city depending on traffic. Now I don't want to say anything but there are 2 Menards and 2 Home Depot's within 5-7 min. of our city(of 45,000, and to top it off there is nothing south of the river here that makes either store have to compete with each other. I am not a marketing genius but if I were, I would make it almost impossible for either store to have a "Lock" on the "Home improvement" area, especially where it comes to an up-and coming city. I like the choices your store gives me and my friends so please take this under advisement as more people such as myself have expressed the same feeling to the employees at the Shakopee store. With great admiration and respect for your store and the employees you keep and train... Jarrod ::;;;; (last name left blank for reason)

purchased several items from lowes pt charlotte and was very pleased by one young man named luis. he went above and beyond with his service even when we had a problem getting the product, the very next day when he was working again he came to our rescue. Truly one in a million.

Alread had 5 service calls from terrible repair company, no service call follow-up from the warranty company and still have a washer less than 6 months old that doesn't work. Gave up and decided to call Lowes Corporate....transfered and on hold 4 times over an hour only to be told they need to send yet another service company out to try to repair the washing machine. Beyond unacceptable. We will not be purchasing any other appliances from Lowes and we will make sure we advise friends and family to avoid Lowes warranty on products. Warranty is worthless when it cost you more time away from work waiting on incompetent service providers and on the phone with Lowes than the $800 you paid for the washing machine.

the lowes down in san antonio keep referring south texas for there warranties and nobody gets done right if you look online you can see the bad reviews. i do not understand why they would recommend a company who everyone complains about. they came to my house and tried to repair my ref and did a horrible job. if lowes could please check into this that would be great thank you

My wife and I have been remoldeling our home over the past three years and have spent well over $15,000 in various store locations within the Charlotte, NC region. My complaint isn't about products but more importantly about store employees. We have been in numerous times when there was a lot of wood, sheetrock or heavy materials purcahsed that we have made and asked for assistance only to see employees run like ants to aviod helping with assistance in loading to a cart or loading to the vehicle. I can't tell you how many times I have had to go back out to the parking lot just to grab a cart when employees are standing around drinking coffee or "looking busy". It upsets me to see that many employees that are employed in this bad economy just to see how much work they can get out of doing. Seems like Lowes spends a lot of money on employees that don't do a lot of work. My suggestion is to post a sign a the front door that states "have a project you need help with"? If you load it yourself, bring it to the register, after finding a cart somewhere in our parking lot and then load it into your vehicle while our emloyees sit around and watch we will give you a 15% employee discount to help pay for our employees that don't want to help. Seems like all of my friends and family that I talk to have the same problem. If anyone from Lowes would care to make sure I am telling the truth email me at whitjody@yahoo.com and I will give you the information to look up the amount we have spent in your stores over the past three years and thank god we have completed our projects to where hopefully we can have some rest.

Purchased a quartz countertop from Lowe's in Wareham, MA. and had some problems. Lowe's took care of the issue and it wasn't cut and dried. Manufacturer and installer were to blame (my fact) and a complicated situation. Lowes was relentless in bringing to a resolution. Starting and ending with Jamie Rodriguez and Dawn in Kitchens. Needless to say they have my business.

I purchased a washer less than 30 days ago from Lowes. The first time using it, I noticed it leaking. I called Lowes and they told me to check with the manufacture for warranty info. I called Samsung and they came to pair it one week later. The day they fixed it the problem worsen,,,more water! I called Samsung and they said they would send the repair man out again. Several days had passed and nothing! I called Lowes again and they told me they need to call out an advantage repair person. After spending one hour on the phone and they scheduled someone to come out next day. I took the day off and waited most of the day with no repair person. I called Lowes and they said the repair person never got the repair order!!! What the hell??? I was pissed! Now they say it will take four days for another repair order...I called corporate office and got the same" please hold" we will have our executive people on the problem. Its a been three weeks since I did my wash and Lowes customer service is nothing but a poor customer service. I will wait to see what happens next. I will be calling the corporate office next again!

Lowe's recently moved into our area, Bastrop, Texas. Since this past summer, in 6 months time, we have made 3 major purchases. We purchased a new Kitchenaide dishwasher that was marked on sale. The sales associate said it was not in stock and he ordered it. It would be in in a week. It took 5 weeks before it was deliviered and installed. There was a huge lack of communication on their part, not knowing when it would be delivered, or where it even was..at one time it was "lost" in shipping. We were given a $50 credit for our inconvenience. This past October, we purchased Levolor window coverings. 3 weeks after the order, they arrived but were not installed for another 2 weeks. No compensation. And, right now, after almost 4 weeks of placing our order. we still do not have our storm door installed. First, the door came in, but a "part" was missing. That part took 2 weeks to come in. Secondly, the door was to be installed last week, but they can't come out after 5pm - we work til 5 and are home on weekends. Third, finally they were coming this past Saturday and would call. We waited around the house and they did call at 2pm only to say they could not install anymore that day. My husband told them he wanted the door in yesterday, Monday, or he wanted a full refund. Monday, my husband took off early and while waiting, got a call saying they were working on another call and would not be out. They could come out today, but our cold weather would not work with the installation of the door. Hence, we wait until this weekend. These expereinces, all 3 of them, are rude, an not good for your business. Lowes people skills stink.

Home Depot is the place to go if you want good service in Texas. When you walk into a Lowe's you are lucky if you can find someone to help you-----at all. My last visit was made all that more frustrating because the person waiting on me was not a native English speaker and had a great deal of difficulty with the concepts of length and width. When I asked for someone who could speak English and/or the store manager, I was rebuffed. I left and went to Home Depot and bought a houseful of Levolar Blinds at the same price and same installation price but at a MUCH more pleasant environment and with an extremely helpful Hispanic employee who was not only tri-lingual but understanding of the meaning of words in all three languages. Speaking with my server later at dinner, she also said that it was her experience that people are always happier when they go to HOME DEPOT! My neighbors have the same sentiment. I now will always go where my business is appreciated and the managers and service personnel do not have "an attitude" as they do at Lowes. And when you go to the online customer care site, the fill-in form will not submit!

We recently purchased a whirlpool gold refrigerator from the Fairview Heights store in Illinois. We have had issues with the ice maker working since we have bought it. It will work for a while, then quit and start working again for a few days. Twice it has quit completely and we have had to wait for a repair service. In looking at the reviews for this model of refrigerator we have found more than a dozen reviews about the ice maker not working as well as have met other people with this model and problem. Getting service is like pulling teeth and has taken several weeks each time. We would like to exchange this model for another and three times we have talked to Lowe's supervisors and been told they would get back with us about this in a couple of days. No one has ever followed up with us and we are tired of waiting and being put on hold.

got two srool that were the same stock # but were not the same stool talked to the store rep thay blue me off. I also had them installed it is the worst job I have ever seen, thay came out three time and still did not get them right. I reset both of them my self lowe's can jump in the river befor I will use them again..... VERY UNHAPPY

i ordered two doors,one which is custom size. nov 1 2010 quoted pickup time 15-30 dys.dec 2 2010 doors are in, so i go to pickup the WRONG doors they ordered after 47mins they are standing around,i go in the back to get see if i can get the doors.they bring the doors up front. sorry they say, lets order the right doors. dec 2 2010 the doors were ordered i think. they call me today jan 3 2011 to tell me the doors maybe in about jan 18 2011. almost 3 months for 2 doors.they tell me that the supplier is slow/backed up. "mg ryan" tells me he knew they were slow why cant he tell me that when i placed the order. because of the time they wasted i cant cancel the order. 3 months later store- levittown pa

lowes dows not honor thier agreement with thier warrantys! it says 7 days a week serivce and repair nothing about the holidays! there warranty also says replace or fix with in seven days. My washermachine has been fix three times. it should of ben replaced.Im a senoir citzen living on a fixed income. Taking care of a disabled daughter. I called lowes to fix the washer machine! The guy said it would be three days to be fixed its been almot two weeks. My daughter illness depends on me having her wash done every day with clean towels and sheets and clean clothes! But not know. I have been to the laundry mat every day which cost about $25.000 a day at the laundry mat. I could had enoufg to buy a new washer. but lowes says it will be fixed. Theu had sunday and now monday still not fixed. I will not recomend lowes to anyone for appliance. I found out if the washer was replaced it would take 1 day for a new one!

The Gun Barrel store takes the cake for the worst customer service. Today, December 31, 2010, I went to Lowe's garden department and loaded 400 lbs of soil with my brother. Pushed the cart up to the register and told them I just wanted to price edging and would be right back. As I walked out from the aisle the cashier told me I would have to push the 400 lbs into the store to check out because they were closing. Now mine you there were two cashiers and both were closing with customers still shopping in the garden department. Time was 3:41 a very odd hour to close a department. So I pushed the cart to customer service, one clerk is working the cash register and the woman who would not check me out is standing with her back to me and shooting the breeze with another employee. I stood and waited until she was done talking and started to complain, let me get this right, you couldn't check me out because you needed to get up here to talk with your fellow employees instead waiting on customers. What time does the garden department close? The floor manager, Mike, was standing behind the half wall and tried to claim that he closed the garden department. I said you waited until we load the cart, push it to the register and then decide it was more important to close than to check out the customers still in the garden department. I said well it couldn't be too important to get an employee up here to help, because then I had to stand here and wait until she was done talking with another employee. Three employees standing around and none of them helping any body. He said they have a long check out process so they can go home. I said no, you don't care about your customers and I guess I will need to bring this to management's attention, because I am tired of it. He kept apologizing and offered a 10% discount. I told him I don't want a discount, I want you to treat your customers better unless of course business is so good you don't need customers. I said I tell you what, you ring me out and then load my truck, because you are responsible for the decisions you make that are not to the benefit of your customers. In the future, I hope you think of the customers, because a thinking person would have closed the gates, assisted the remaining customers and then closed the department. Not close the department, watch the customers, then take a sorry about your bad luck approach, because the store is closing at 6 p.m. and we need to get out drinking. It is just a pitiful, sorry bunch working in Gun Barrel. Prior to this incident, the last couple of times I have been to Lowe's to buy plywood, hardi-board, lumber, etc to build a 12 x 16 shed, we have had to load all the materials ourselves, while the young bucks are no where to be found. After wards, I went back to buy paint and no one waited on me even after customer service paged over the intercom for help. Then I ordered a special double sliding glass door and paid for it. Lowe's said they could send out a contractor for an estimate. Unknown to me the contractor reported back to Lowe's that it could not be installed, because he did not know what type of header was below the roof. So the door did not get ordered and was suppose to be installed as to enclose my patio before my company arrived. I called about delivery when it did not show up on the delivery date, and find Lowe's employees made the decision to cancel the order based on their contractor, but did not credit back my credit card. I called the manager, told him what happened and told him I wanted the door. When my brother arrive for vacation he installed the sliding door and guess what, the header was an over kill (double stacked and double width 12x13's). No excuse for such a lack of communication and effort in removing a piece of siding. Nor on behalf of Lowe's employees for not picking up the phone and calling the customer. Well today was retribution day, because I have finally figured out that if you don't complain loudly and write complains, you just get the same old same old crappy service. So Lowe's corporate I hope you are reading, because Gun Barrel, TX customer service is almost non-existent and certainly not female friendly. I for one have had enough, tell your employees to shape up or ship them out (many are waiting to take their place), because without customers you don't need employees and they are doing nothing to endear your customer base to speak highly of your store. If Home Depot ever moves into the area, corporate would have to close the doors on this location.

Dear Sir, My wife called to report that our FRIGIDAIRE Electric Range's LED control panel, which was loose the day it was delivered, had broken loose completely and we needed it repaired. She was told, as your email of Tue, Dec 28, 2010 below states, that a repair man would be dispatched to fix the problem the next morning between 8:00 am and 12:00 pm. She explained in detail the problem's with the stove, to the Lowe’s Service Advantage Representative that she spoke with. She explained the problem with the LED control panel and that the left rear eye on the stove had also never worked from the day we received it. She had called Lowes before concerning the problem with the rear eye, which turned out to be one of the wires on the bottom of the eye, not being seated properly. I pushed the wire back in and it seemed to be fine, so we canceled that service call. It has since continued to pop out and stop working. The repairman who was suppose to be here on the 29th called the evening of the 28th and stated that he could not be here until Friday the 31. Thinking that after my wife, had stayed on the phone with the Lowe’s Service Advantage Representative for about ten minutes explaining the problem, giving them the serial number and model number, that surely the repairman would have this information and the part to fix it, when he arrived. He showed up today around 11:00 am, had no idea what was wrong with the stove and said that he would have to order the part, which would take another week. I have had it with Lowes; this fiasco has been going on since day one. When all four appliances’ we ordered were purchased, they were scheduled to be delivered on the same day. On the day they were all suppose to be delivered, the delivery men showed up with a Washer, Dryer and a cord for an oven, no Stove, no Refrigerator. After waiting about two more weeks, two other delivery men showed up with the refrigerator and the stove. We had already specified the direction the swing needed to be on the refrigerator door and were told it would be setup at the store before delivery, it wasn't. The delivery men then proceeded to break off the plastic buttons used to cover the screw holes for the side that is not being used, then used a cordless drill, set on hammer, to tighten the bolts to the door. They broke off one of the bolts on the refrigerator door and had to get my wife to run one of them to the hardware store to get another bolt. He got the wrong length, wrong thread pattern bolt and forced it as far as it would go into the refrigerator, which left the door not closing correctly. They then each grabbed the door and pried on it, until it was hopelessly warped, handed me a handful of broken plastic buttons, told me a little super glue should hold them on and then left. After calling and complaining about this and waiting another two weeks with a chair propped against the refrigerator door to keep it closed, we finally got a working refrigerator. Now the stove, which has also had problems since the day we got it, is going to take another week or two to get fixed. My whole family has come to Michigan to visit us and we were suppose to be having a big New Years dinner for the whole family tomorrow, which won't happen now, because we don't have a working oven. I am sending a copy of this email to my Attorney and if this matter is not resolved in a reasonable amount of time, I will be filing suite against Lowes to recoup the full amount paid for the junk I was sent by your company. Sincerely, John Johnson

We have purchased a washer and drier from Lowes in Hamilton, NJ on black Friday. We were supposed to get them delivered the first time on 12/15/2010. The day before we got the confirmation that the items will be delivered on the promised day. On 12/15/2010 there was no call or washer and drier. I called the delivery company they stated that Lowe’s canceled the order. I called the store and was advised that somehow the drier got deleted off the order in the computer and they had to order a new one yesterday. I was told the new date would be 12/22/2010. On 12/21/2010 I called the store since we never received the call from the delivery company. I was told that the washer was damaged and they just ordered a new one, which will be here on 12/30/2010. On 12/28 and 12/29/2010 we called Lowes they told us everything is fine we will have it on 12/30/2010. On 12/30/2010 we got a call at 8 am advising that the will not be delivering the washer and drier because now the pedestal are missing. That was three days that we had to take off and wait. The first two times we did not even get a call letting us know that its not coming. Never ever will we order anything from Lowe’s. The items were paid for in November 2010 so why a month later we still do not have the item. This is HORRIBLE customer service.

purchased 3 new sliding glass doors from the pompano beach store over 2 years ago. cost $12000 plus. installed by a lowe's installer the week after thanksgiving 2 years ago. doors never worked correctly. problems included: sometimes wouldn't open, opened but jumped the track and couldn't close,wouldn't lock, leaked water that ruined a brand new laminate flooring and many more. lowe's agreed installation was at fault and agreed to replace and to fix the flooring. new doors installed in june of this year, 2010. they also leaked water when it rained. i hired a gc and a roofer who both concluded the leaks were from the doors. after numerous visits from the installer and lowe's employees to try to correct the problem lowe's finally sent mr. david reed, area installation manager to inspect in september. he was not convinced the doors were the problem so he sent his own gc by later in sepember and the manufacturers rep in november. both concluded the doors are the problem and were not installed correctly. as of today, 12/29/2001, have not been contacted by any lowe's personnel re this. guess they feel the doors will miraculously heal themselves.

I purchased 2 security doors from Lowe's in March 2009. Well the day after Christmas Dec 26, 2010, the screws (plastic cheap screws)broke off. I don't know how a contractor put a heavy steel door in with such cheap screws. I contacted Lowe's and was told that it was over a year and that my contract only covered a year for the labor and that I would have to pay for someone to look at the door and repair it. I have already paid 306.00 to have the doors installed, if this isn't highway robber I don't know what is. It was as though they purposely put in cheap screws that they knew were going to break eventually. I did email CEO Robert Niblock and will write to the Better Business Bureau if I have to pay for more work to get my doors re-installed. I hate Lowe's and I have no intention of shopping there again unless they make their wrong right. Drena Flinn