J C Penney Corporation, Inc Corporate Office & Headquarters

The JC Penney Teleflora service is TERRIBLE! If you get a price online and then call the order in, the price is ALWAYS MORE. NOT ONE order I've made yet has been to the price originally quoted, nor has the arrangement been what I ordered! I had one of their teleflora persons actually LAUGH AT ME while saying: "Do you really expect to get what you see in the picture?"!!!!!!!!!!! YES I DO... when I order an arrangement that is suppose to among other things, have 9 roses, I EXPECT to get 9 roses in the arrangement... NOT 3 roses! I PAID for the other 6 roses that were never included in the arrangement. This last episode that I am in the middle of is the last straw. The flowers have never been sent to my critically injured 82 year old aunt in the hospital. JC Penney Telefloral is telling me the florist on their list that I picked rejected the order! I've talked to the florist twice and they say Teleflora NEVER SENT THE ORDER, AS THEY HAVE COMPLETE RECORDS OF ALL FLORAL CORRESPONDANE. I personally picked this particular florist as I know their reputation and they are also on the hospital's list of reputable florists. As it is right now, I'm out $82.00 for an arrangement that has never been sent and the the florist has never received the order. I so hoppin' mad right now I could spit... and JC Penney corporation is preventing me from speaking to the VP in charge of this!

I wish there was an option for NO STARS as that is what JC Penney's deserves. I have read over the comments and have to agree with the truly PISS POOR customer service and the treatment of not only customers, but of the treatment of employees. I worked at the JC Penney's in Salt Lake City, UT for almost 3 months. The supervisors of each department has the same amount of sense as a box of rocks. They talked down to the employees and the customers. This was my part-time job(THANK GOD) so I just tried to have a little fun on the job. They treated me like I was in Kindergarden. Folding shirts and hanging things back on the rack is not brain science. The managers in that store coud not find jobs anywhere else because they don't have any sort of social skills. I am also waiting for the day for that company to crash and burn. People absolutley should not patronize that store anywhere. Corporate better wake up and figure out what they are doing. But I'm sure they don't want to go out of business because then the good ole boys in corporate won't be able to steal money for their lavish lifestyles. Some of the employees work hard and don't make much more than those living in a third-world country. JC Penney's is truly a horrible company and they need to move on so up an coming real businesses can take their place!

Approximately ten days ago, an elderly friend of mine went to the JC Penney hair salon in Winchester, VA at the Apple Blossom Mall. While there she was given a permanent by the manager, Crista. My friend is used to getting perms and waited several days before washing her hair. A week after the perm, she noticed that she had hardly any curl left, which is proposterous for a hundred dollar perm. She could have gone to a shop that charged much less and received a better perm. However, she returned to the shop and asked for a refund since she did not trust them to give her another perm. At the time, Crista was not there, but the girl she spoke to called Crista. Afterwards, she told my friend that she signed a form saying that the shop could not be held responsible. But when the girl looked for the form she could not find it, which is not surprising since my friend never signed a form. It is ridiculous that a business can charge a hundred dollars for a perm and then state that they are not responsible. The fact that they even suggest about signing a form does not say much for their workmanship. At the very least, my friend should be given a refund as well as an apology for the attitude of the girls involved and the embarrassment she had to go through. One thing is for certain; this is not a place I will do business with, nor will I recommend that any of my friends use their services. The only reason I gave this service a poor rating is because there was no lower. It would be bad enough to put a younger person through this, but to do this to a nice, elderly woman is unexcusable.

Used to work in furniture. Pulled my back several times doing carryouts becuz cheap jcpenney won't hire traned muscle to help deliver. One night two pregnant managers were closing. Had to pull people off the work stations to the dock. Who scheduled that? Main manager broke everyones spirit and depended on gossip and asking people about other people to find out what was happening in the store. She hired a few new managers but I. Don't think they had a lot of training. Were always upset and stressed becuz they didn't know what they. Were doing. Manager over furniture would take my customers and tell other furniture employees not to tell me. She always did and said inapropriat stuff but never got in trouble becuz she was the favorite. She got a lot of others in trouble though was always stabbing others in the back and telling the other employees not to tell. She let her sick kid with the flu sleep on the couches for sale. She was always texting. I think she's a compolsiv lier. Im glad she got fired for stealing. Its good the main manager wasn't their to stick up for her. Main manager even beleved her all the time. She was even walked out by security. The main manager was imature right down to her big winny the poo tattoo on her leg. She played favorits she would argu with mean shoppers. Found out she cut a lot of hours in furniture and in other parts of store so she could look good. I could have payd my bills better withose hours. Furniture would have been better with the extra help. Felt sorry for managers. One was forced to leave or transfer after over twenty years of hard work and she didn't do anything wrong. Made those two preggo managers who were sickley all the time rush around even when they were close to delivering. Made training manager and even asistent main manager cry. I had another job and the schedule was always changing last second. Got in trouble becuz I was working at other job but scheduled last minute at jcpenney. They had my other schedule! I had just checked the night before! She said that if I didn't have time to come to my shifts then I should pick whichever job was most important and leave the other. We also had to get credit apps askthe shopper if they wanted to donate circle the survey and yadda yadda. Most shoppers got mad becuz this made the wait longer and then wed get baad customer scores with that specifick complaint. The company bragged about opening stores dureing recession and are now laying off long time employees even with familys becuz of money cuts. This company doesn't care about there employes. If they did they'd have better traing better main managers with people skills and leading skills and corporate wouldn't make blind decitions that make store employees jobs harder and that don't make sense. I will never work for this company again and I will tell others not to.

I was shopping at JCPenney and I was buying a homecoming dress. The dress that I got didn't have a pricetag on it. The cashier scanned a tag from a dress that didn't match mine. So instead of paying $35.00, which is what my dress costed, I payed $55.00.

I am 45 yr. loyal customer, but now I will not shop at Penny. We purchased an expensive leather sectional. The sales lady pushed hard to sell extended warranty insurance for $150. Frame and springs failed and what a nightmare trying to get JCP to honor warranty. Local mgr. customer service, sales lady only buz me off. I will sue them in Small Claims Court. Management at Penny is a disgrace.

A good friend of mine works for JCP as a full time employee for over 30 years. Highest in the region for sales and care plans. She is being threatened with pay cuts, loss of insurance, and potential dismissal for not meeting corporate goals. New store manager doesnt seem to care. My friend gets calls at 10:00 P.M. from part time associates trying to get thier figures right. The department manager wont answer her phone, but my friend will. This is sad, I think corporate needs to get off thier buts and work behing a counter for a while. Or at least store management!

I WAS GOING TO WRITE A COMPLAIN, BUT SEEING ALL THE OTHERS, WHY BOTHER WITH IT. JUST A POOR COMPANY TO DEAL WITH, NOT LIKE THE OLD PENNYS STORES WERE. THEIR ACCOUNTING DEPARTMENT SURE SUCKS. SABRA T.

Lets start by saying if there was such thing as negative stars that would fit JCP very well! This all started whenever I ordered a White "Colors" twin bed in the Tyler Texas store on June 2nd. Here it is August 16th, I have been charged for the bed yet I don't have the item! I was told that it would be approx 4-6 weeks to be shipped to my home, and should have expected to be shipped on July 5th. The time came, and I called to see if it had been shipped yet. I was told that there was an "error", and they had "lost" the footboard. They offered to ship me the bed without the foot board, but I told them there's no use without the foot board. I was then told it would be an additional 2 weeks for them to manufacture, ship the piece to my home. I called back almost weekly to get an update after that since my card had already been charged. The agent who has been helping me through this whole ordeal was very nice, but she didn't seem to have much access to or knowledge as to what was going on with my order. My daughter is 4, and recently outgrew her toddler bed (she was a preemie) and I explained the importance of having it ASAP because you know once your child starts to sleep in bed with you it's hard to ween them of that! My patience has dissolved, and I am to the point of contacting corp. Every time that I call JCP they direct me to call the shipping office because they do not know where it is in transit. When I call the shipping office they direct me to call JCP customer care. This is a never ending battle it seems like, and cannot even stress how frustrating it is! On top of all of this I had gotten a phone call this morning from that same agent returning my call from yesterday, and she said "oh this is for the colors bed in white right?" I said of course... and she went on to tell me how it's actually an "antique white" and more of a creamy color... and that I may not even like it because she has already had 4 people call in saying they were returning it because of the color. Now on the JCP website it does say WHITE which is just misleading to me. If it's white, put white, if antique white.. state that! After 2 1/2 months on waiting on a bed then to be told that its not even white and word for word "you may not even like it" that's just a total WASTE of my time, and more like a slap in the face! You would expect a department store to have it together! I have shopped with JCP for quite a while, and this was my first time to order furniture from JCP.com, but I am completely, utterly disappointed!

i want to kno how i can et the free snoglobe that you gave out on blak friday in 2000 its the 101 dalmations on i am missing .please and thank you.

A aquaintance of mine has worked for JCPenney nearly 21 years. She has never missed a day of work, always on time, has received constant recognition for credit applications,catalog referrels and letters from customers saying she provides great customer service. She is now being told that since she (and anyone else who is 55 years of age and older and entitled to a pension) is no longer wanted and will be offered an early retirement package. Others who have been with the company for extended years and our middle aged or older have had their hours cut to almost nil. JCPenney then hires part time help to replace them. In turn these part timers basically receive no benefits, pensions etc. These same part timers constantly call out sick, are no shows for work, unreliable, non professional and non courteous to the customer. In turn JCPenney asks the unwanted long term employees to cover for them when they do not show. It's quite apparent that JCPenney has an issue with employees who have given long and dedicated service to the company. It's also quite apparent that they don't want Baby Boomers working for them anymore. Yet, Baby Boomers comprise a major part of the customer shopping base. JCPenney has told their long term (unwanted) employees that they are headed in a new direction. I can only see one direction for this company and it's down hill. You are only as good as the people working for you. One day this company will learn ... when you go cheap ... you get cheap. I'm sure another company will welcome this heart broken employee with open arms as she is friendly,out going,conscientious,dedicated and hard working. Since i am also a so called Baby Boomer, I for one will eliminate JCPenney from my shopping list.

I am so disappointed. My son bought me a beautiful diamond cross pendant for Christmas. Within a month the chain broke. Well, it happens. I took it back to where it was purchased with the care plan and they just took care of it right away. Well, then Fathers Day the chain broke again. I got up from the table after eating dinner and my necklass was on the floor. So I took it in to be fixed again. It took them over 45 minutes to find my careplan in the system. I had the care plan receipt with me at the time. (The necklass was purchased in Texas, I was visiting my parents in Iowa at the time of the second break. The first break was in Texas) Anyhow, they explained they might not be able to fix it since the pendant and care plan were purchased in Texas. WRONG! I have worked for JC Penney Jewelry Dept. in Texas and we accept any JC Penney Care Plan for the Jewelry. Also, it has a secondary care plan if you go overseas. So I waited for the manager who didnt even know how to do a care plan repair and I had to walk her through it. WOW. So, finally my pendant was sent in and I got a call a week later it was in. I went to get it and they couldn't find it. I waited over an hour in and it was in the same drawer they looked in twice before. Need glasses anyone? Then again about 1 week later my necklass was pinching me and I looked at the chain and it was frayed. Now, I will tell you, I have been on vacation and not working. I watch tv, go for walks and such. I don't do anything that will pull or tug at a chain. I looked at it and it broke in my hands. I took it back and was asked why I broke it again so soon. What the heck is wrong with these people. I told them I wanted my money back. They said they cannot do it because it is a different care company and it was sold in Texas not in Iowa and they arent going to lose out on defective Texas Merchandise. Let me tell you something. It is NOT defective Texas Merchandise if I have had it fixed in IOWA twice! Now I am scared to put the pendant on if they wont back it up because if I lose the diamond cross, I am at a loss. I am now here in Iowa with a pendant I afraid to wear and customer service that sucks!

Eek! I gave Cullman Alabama’s JC PENNY a one cause there was no zero. My husband waited 45 min. For help in jewelry. Only to find out they were out. Would not sale the display. It was my birthday. Another day I went in and there was only one cashier and one fitting room girl. I could not get help in clothing. What does this mean, your company is going under is why you could not afford people to help your paying customers. Let me, let you on a secrete. Customer service is your #1 priority. These are not the only times I witness bad service in Cullman. I waited on a manager named Tammy something to talk to her. I waited 20 min. and the cashier told me she must be too busy to talk to me. this was about 1 week ago. I will never shop Cullman JC Penny’s again. And the store is dirty. Someone needs to come manage this store, because the one there don’t know how. Many people I have talked to go to Cullman Belk’s instead of them.

my girl friend works at jc'penney at the chambersburg mall in pa.the store manager publickly embarrased her in front of 100's of people for no reason.his misstake but refused to tell her he made a mistake .i don't think this is right.you can't do that to people.he should be fired.HIS NAME IS JOHN.something needs to be done about this.i'm already going to the lobor board to see what we can do.

i work at jcpenny,at the chambersburg mall.in,Pa.the manager who's name is john.he loves to make us look bad in public.this is not right.you can not correct people in public the way he dose.he must be fired now.he can not handle pressure on the job.he brings his personal problems to work,and takes them out on us.his employees ,he is not manager meterrial he can not handle this store.greetings are down because of his lack of skills.and he blames everyone but himself.i saw him screaming and pointing his fingers in our cleaning peoples face.they work for USI Inc.that is not the way to handle thing.he was wrong.this happened on sat,july 30 2011.something must be done about this.

I love JCP stores and the corporate culture. They do have great customer service. I have shopped in many locations, and though the web. I am greeted at the store and thanked at the register. My orders that have shipped were on time and exactly what I ordered.

Letter I just sent to JCP. Doubt I will get a response... "I never ever say this sort of thing, but you guys really suck. My stepmother gave me a $50 gift certificate for my birthday. I went online and ordered a skort and a top. The skort arrived. The top never did. They were sent separately. I contacted you to say that the top never arrived, and the tracking number showed that UPS never got the package. You refused to fix this until ten business days had passed after you mailed it. Of course it took you almost three days to mail it. So all in all before I could do anything about this, it was almost 20 days because of weekends, etc. Three weeks! So I called and was told the item would be sent. That was three weeks ago. Still no freaking top. I never got a tracking number or confirmation on the supposed second mailing. I also lost the gift card which had a few dollars on it so I don't even know if you credited the top or not. You guys are horrible. And suck. If this was ebay, you'd have been kicked offline. I am so disappointed. This was a gift. I was supposed to enjoy this. You certainly ruined it. Thanks."

i ordered baby furniture on line w/ promo they have going ...ad says no shipping on orders over $69.00 ... i bought this set for my daughters baby , she finished the order i paid cash for it , when she came and told me the order was over 1200.00 dollars i asked her why? should have been 899.00 t tax .i got back on line to find out why , turns out you do pay for shipping because its furniture ..but they dont tell you that .after i cancelled the order i went back online to look for baby furniture and guess who is there saying no shipping charges on any order over 69.00 dollars JCPENNYS ..... needless to say i will spend my 1000.00 dollars somewhere else , shame on you

I give JCP a 1 because I cannot give lower BUT Someone, please tell me: 1...Where can you get a JCP employee manual or handbook? (Does one actually exist?) 2...Can you file a grievance with JCP? If so, how, and to whom should it be addressed after visiting the store mgr? 3...Can JCP really fire you if you call in sick? (even if the absence is accompanied with a Doctor's excuse) 4...Is it legal to give a promotion to a new position / or a job without posting or even before it is posted? I'm just wondering Getting answers to these questions is sooo difficult J LINK is not JCP..this site is not JCP...so on and so on People who could make a difference are so well insulated Good luck

ordered from clearance items online which was a mission style changing tower or hutch when ordering this item it had only one to pick from and the color so after i got my item seen it was only the hutch top part when calling them to complain the person said that it was not even right how it was worded. very disapointed.....