J C Penney Corporation, Inc Corporate Office & Headquarters

I too have a current case against the Company. The troubles surrounding the JCPenney workforce are tolerated by upper management.I'm not referring to store managers, district managers the attitude originates from the very top. The CEO, the V.P of Stores, and Corporate HR are aware of violations that were reported which involved the SEC, and the compromise of personnel and personal information belonging to management and store associates, just to name a couple. The Company wasted no time in eradicating the employee who reported the information leading to the superior's termination.

LESS THAN ONE STAR I won't give my name at this time because I have an active case against them And I won't say which State either for now. CEO, If only you knew what goes on in your Stores. It's a Sad affair when the Store manager, HR and the Supervisor don't care. I am currently an employee of JC Penney's and I have been discriminated against on the basis of Age and No One in over 6 weeks ever sat down with me about my Complaint and the Clock is still ticking but the EEOC has my packet. They Violated both State and Federal Law as well as Company Policy and I did Nothing wrong! JC Penney's claims that they care about employees and that there is Equal Opportunity and they lie! Worst part is that all of Management at this Store knows about my complaint and they don't care! I won't quit because they will help me by paying some of my Unemployment when I leave.

I bought Bali Vertical blinds for 4 windows and a sliding glass door. I had to pay $85 for measurements plus $125 for installation. After about 2 months, they started to bow in the middle. Just the windows, not the door. Also, they are a little too short to block out the sun in the summer. I called the store where I bought them - JCPenney at the Galleria Mall in Henderson, NV. Got absolutely nothing but a run around and employees who were just plain stupid. I hate to name call, but there is no nicer way to describe at least one person I talked to. I was told the blinds were only guaranteed for 90 days, which when looking at my paperwork was a blatant lie. I called back and asked to speak to the store manager. I was connected to a gentleman who identified himself as the manager. He was already aware of my problem and said he would have someone call me next week to set up an appointment to come fix the blinds. I never got that call. After about 3 weeks, I called back again. Asked to speak to the manager again and was told there is no manager at that store!!! I called back to the blinds department and this time was told to call Bali. I called them and they said they would send me some clips to take care of the problem. They did, but they were clips for the sliding glass door, not the windows. I called the toll free number for JCPenney's. I was assured that they would take care of the problem. The lady who sold me the blinds called me and was no help whatsoever. I called the toll free number again and they said they would have someone come out and fix the blinds. I never heard from them again. I called Bali again and they sent me new valances, but I don't know anything about installing them. I will never shop at Penney's again and have told everyone I know about my experience.

I used to work for JC Penny salon at the Wasteland Mall MI, before I start working there, two of my friends who I finish the beauty college with them, used to work there,and wen I saw them, they told me all about the manager how terrible and unfair she was, I did not believe any of their words until I start working there. So I worked there only few months and I realized that my friend was right, because the manager her name was "Tony", she was nothing but big "B**ch, not how she treated the employees, but she was riping the company off, by hiring the employees and keeping them more than three months so she can get the bonus that company offers to her for every new stylist she hires and they stay more than three months, she would get bonus, and lots of her ex-employees she let them go for her false reason would tell you that, she would find her excused for letting you go, when I start working there she start picking on me, and I start talking to my friend, and they told me she that that with everybody so just ignore her, and I did that. But i think that is verbal abusing the company. At that time I did not really cared because I was young,and I did not had much knowledge about management, but now I got my BA my degree on business management, I learned that what ever she was doing, it is illegal and it was wrong, not because the way she was treating the stylists, but taking advantage of her job position as a manager. That was the week that I was planing to go back to college for the AA degree, and I was planing to grow with a company maybe as a Salon district manager,but she found out that I head un appointment with one of the district managers regarding about my future career and she felt threatened, she thought that I was taking her job. So she find her way to get rig of me,night before I had my appointment with the district area salon manager. The night before she let me go, she gyved me a customer around 8:45 pm, I told her is late and I was not going to be able to finish her on time, but she gyved it to me anyway so I had no choice but to stay late and finish her hair, which I had no choice but to stay late, and she know it that there was not enough time to finish the customer to start with,I should know better than that. when the time was for the store to close she told me to clock out, but I had to stay to finish the customer, after I told her I cant do her because was not enough time, she said she would give me the time, she would rite the time down for the extra time I stay for it, so I went for it and stayed almost two hours extra. Next day when I went to work at 4pm, she called me at her office she told me not clock in, but go to the door and rite the hours for the night before, she said to write the hour that I stay the night before, and I thought that was fare, so I went to work at 4pm, because she told me to rited down the extra hour I work for it. About two hours later I was called from the main office manager, and here she was with the general manager of the store, so when I walked in, she asked me if I know why I was called in? I told them no! Than she asked me what time I come in? And I told her the time "at 4 pm", than she asked me why you rited down 3pm? I told her that she told me to do that because of the extra hours I worked night before, but she denied, she said she never told me that, I did not see that coming, that was on of her games. God is my witness and every one in the salon know it that was not my fault, she set me up, she is going to get it, because I believe in karma. I would like to invite all the ex-eployees who worker in the JC penny at the westland mall, and haved experience something like i did, and we should hire an attorney, I think she need to pay for what she did and what she put us through. Siincerely Beta

WOW, I cant believed all this negative feed back for such a nice and a big company! They should have 0 starts or maybe negative. I am so sorry for you all, in the behalf of the company, although I don't work for then any longer, AS I MENTION ON MY PREVIEWS FEED BACK THAT I USED TO WORK FOR THE JCPENNY, after all the abused I took from the manager at the JC Penny, and I always put my customers first,I ALWAYS GIVE 200% TO MY CUSTOMERS, BECAUSE I DON'T THINK THATS THEIR FAULT for the abuse the employees go through, BUT NOT EVERY EMPLOYEE LOOK THE THINKS THE WAY I DO, I guess is because I WORK ALL MY LIFE WITH Customers, AND WORKING FOR A CUSTOMER SERVICE YOU HAVE TO THINK AS A CUSTOMER FIRST, but some companies I they don't appreciate a good employee. I know is not excused, but what you expect from a company who have bad management and a company who treat their employees bad? I am surprise they are in business. I would like to know what happen to the business GOLDEN rule? All I can say that If I was the headquarter manager of the JC Penny, I would change everything around. I would start up with all the stores manager. I would have survey box at all the stores and also online for the customer and the employees to let me know about their shopping and work experience is. I think that it would help to avoid some of this problems, because I think is not necessary for any company to treat the customers this way, they have to remember that a business, is not a business with out a customer and employees, so in my opining they need to treat their employees right because if you have a happy employee you have happy customers. I hope you all have a great shopping experience where ever you go. Sincerely Zybejta (Beta) Marashi

What the heck has happened to JC Penney over the last 20 years? JC Penney use to have good customer service. Now when you call customer service to pay a bill, ask a question, or to address a problem, you get an out-sourced call center in India. I have been having a problem with accessing my account online. I called customer service to pay over the phone and got an Indian lady who had a very thick accent. I had to ask her to repeat herself numerous times. At one point, I could tell she was getting frustrated. I then asked her how to go about solving my online access problem. She referred me to another toll free phone number. I eventually got my bill paid, but only after a long, nerve wracking phone call. I called the phone number given to me. I had to deal with a 2 minute automated service until I eventually got to the point where I could address my online access problem. I could not even get a hold of a live person for this. All I got was an automated message of things to try to fix the problem, all of which, I had already done! I hung up and tried again because I needed to talk to a live person. Again, I had to go through a few minutes of automated crap. Eventually I did get a hold of a live person IN INDIA who could not help me with my problem! They gave me the same phone number the previous lady had given me. Is this what JC Penney has become? I stopped shopping at Sears because of horrible customer service. This is so ridiculous! As soon as my account is paid off I am going to cancel my JC Penney account. Can't anyone provide descent customer service in America anymore?

We have always bought our sons school uniform pants at JC Penny. I will never spend another penny there. We bought 3 pairs of Arizona slacks in August and when they were washed (cold water and dried on a clothes line) they shrunk to the point he could not wear them. We went back to the store and they said there was nothing they could do we needed to contact Arizona Co. Try that when you have nothing to do or do not want to succeed. E- emailed JCP and it took them almost 2 weeks to respond they bounce back thanking us for contacting them and telling us what good customers we have been. Someone named Blaine Bivings Sr. Project Specialist Corporate Customer Services has called once and said he would speak with the manager of that store to see about compensating me for the pants which cost 60.00. That was about 6 weeks ago and not heard a word. At this point it is not about the money, but about doing the right thing. They sold a defective product and could care less.

Just went shopping odered new drapes, bought a watch nice too. Some clothes spent some $ believe me! As walking out was pulled aside and said they wanted to look in my bags? Were not nice about it! I have never ever been accused of stealing in my life. I took back all I bought right there on the spot! New JCPenney store#0179-2 6051 Skillman Street. Dallas Tx. 75231 Never shopping there again. I go to Northpark Mall never had anything like that happen to me. Sad.

JC Penney has to be the worst company I have ever dealt with online. They jerked me around for 5 days on a TV Credenza which came damaged. After calling for 3 days and being on hold nearly 5 hours, they agreed to give me a discount for the damage. Then, when I realized that the hardware to assemble the furniture was missing too, I spent another two days and countless hours calling them to try and get the hardware sent to me. I ended up having to have the charge reversed from my credit card company for JCP to finally call me and tell me that they could not send me just the hardware! So, now they have wasted two weeks when I could have purchased from anywhere else, and I have what amounts to a stack of firewood that they are calling a TV credenza. They are the pits. Steer clear no matter what!

IF YOU SEE AN OFFER ON THE INTERNET TO WIN A JCPENNEY GIFT CARD...DO NOT RESPOND! JCP, Walmart and others are involved in this dirty scheme. To get the gift card one MUST buy at least TWO offers FOR ONLY ONE DOLLAR. For your (smirks) one dollar investment, rather than receiving a sample of a product, you automatically ENROLL yourself into MEMBERSHIPS which are QUITE COSTLY. Not only will you pay at LEAST $100. per month, but, in some cases, if your merely OPEN the box, you will pay FULL PRICE for your product. They RETAIN your credit card number to insure they will get their money. Oh, yeah, the SHIPPING AND HANDLING charges for your ONE DOLLAR product are almost $10.00 EACH - and YOU will be responsible for the S&H to RETURN the product. To add to this fraudulent campaign, your phone will ring incessantly with telemarketers - because they REQUIRE you to give your phone number as well. DO NOT, I warn you, SIGN UP FOR ANY SWEEPSTAKES OR GIFT CARDS THAT REQUIRE YOU TO BUY A TRIAL PRODUCT! You will be as sorry as I. SHAME ON YOU, JCPENNEY, FOR DOING THIS TO YOUR HAPLESS CUSTOMERS! I WILL REMEMBER THIS WHEN I REFURBISH MY BEDROOM AND WHEN MY DAUGHTER NEEDS SCHOOL CLOTHES! THUNBS DOWN TO YOU AND WALMART AND ALL OTHERS WHO PARTICIPATE IN THIS SCHEME.

I bought two leather rocker recliners from the JCPenney Home Store in West Des Moines, Iowa. I asked specifically about the durability of the furniture, as I was not familiar with the manufacturer. The salesman assured my wife and I of the quality. We bought them, along with an extended service plan, to fix any problems that might happen in the future. Less than 8 months later, we noticed all four arms were coming apart at the seams, where they attatch to the main frame of the chairs on both sides. After placing a call to the service center, they sent a tech out to look, who informed us, that specific problem was not covered under our warranty, and was unrepairable. I placed numerous calls to JCPenny customer service, and also had one argument with a supervisor, who told me that it was normal wear and tear for furniture would do that (I’m sorry, but normal wear and tear does not mean furniture starts to fall apart before it is even 8 months old!) they finally agreed to send another tech out to look. The second tech took one look and told us it was definitely a manufacturer defect and should be fixed or replaced, and he would turn in the report to JCPenney right away. Over the next two weeks I called practically everyday to JCPenney customer service, asking on the status of the file. Every time I called, the person on the other line told me they hadn’t received any report from the tech. Each time I asked to talk to a supervisor, I was put on hold for 5 - 7 minutes, only to be told the supervisor was in a meeting or couldn’t talk, but would call me back in 24 hours. I never received a call back. Finally, I called Furniture Pro Solutions, the company JCPenney uses for their techs and repairs, who told me they e-mailed the report, along with photos of the furniture “some time ago” to JCPenney. Calling once more to the JCPenney customer service line, I was told, yet again, they didn’t have a report filed from the tech. I continued on to tell the customer service representative that I spoke with the Furniture Pro Solutions, who sent the tech out, and they told me the report was sent in to them some time ago. After a short pause, the customer service representative told me they would check into it, and someone would get back to me soon. I asked again to speak to a supervisor, and after waiting on hold for 5 minutes or so, was told ALL the supervisors were in a meeting, and NOT ONE of them could speak to me right now. So much for the customer comes first! As of this posting, the issue is still ongoing. I have not heard anything back from JCPenney. I will never buy anything from JCPenney again, and I hope that after reading this experience, you will think twice about purchasing from this company as well.

RE: J.C. Penny Styling Salon in Killeen Mall, Killeen, TX. I started not to make a complaint about what has happened to me several months ago, but the more I think about the way that I was disrespected and abused, the angrier I get, and I need to get this out of my system. There is a woman called "Anastasia" that works in the Killeen salon. I have had several haircuts from her over a 5 month period. The first cut she gave me was nice, it had a few hiccups here and there, but I thought it was because she was new to my hair. The second cut I got from her was irregular at the nape of my neck. It was "v'd" on one side and squared on the other like she forgot whose head she was working on. She said it was the way my hair had started growing. The third cut resulted in one of my front sides being pointed on the left and squared on my right. She said it was the way my hair had started growing. On top of that she was distracted by personal problems so much that she cut me behind my right ear as to draw a rivulet of blood that had to be staunched. (this happened 3 times on different occasions) The forth cut put a groove in my head like a head band from left to right ear. Said it was a balding pattern. I stayed away for a while to see if my hair would grow back out of the "balding pattern" It did, I made one more appointment. This time she made me wait for nearly an hour and a half, and when I got to her seat their were about 5 women seated around watching. I later surmised this was her audience to what she was about to do to me She said I was difficult, she got her clippers and shaved me straight down the middle of my head with a one half inch guard, while the ladies giggled. She said she thought I knew more about hair cutting than she did. All the while she was nearly digging into my scalp with the clippers in spite of the fact that I told her she was hurting me. She set out to humiliate me and she did so in front of five women. I paid her anyway, tipped her any way and I left in tears. I don't think it is too much to ask that a $35 haircut with a 5 dollar tip be done correctly. Each time I approached her about the mistakes she denied that it was her responsibility. It was always my hairs' fault. You may ask why didn't I go to someone else the first time she cut my hair badly. I don't know. I was trying to give her second chances and ended up humiliated. It is very hard to find a stylist that is supposed to be able to work with the kind of hair that is on my head , a mixed blend of curly, straight, multi ethnic hair. I almost thought I had no choice. If she had not wanted to cut my hair, it would have been alright if she had just said as much. I would have understood and moved on. I am not an unpleasant overly critical person, but Anastasia was completely unprofessional and aggressively resentful with me. To that end, I have learned to cut my own hair, 40 dollar cuts be damned, and have never gone back to J.P. Styling Salon again. I will never go back.

I think they are a good company and people need to get over themselves not everything in the world is the company's fault.It would most likely be the manager's DUH!so people need to stop blaming the company for how the manager works maybe you should go and complain to the store manager who is above the regular manager their the one watching them right?

I have idea if someone reads this or not but I had to give it a try. I have been a loyal customer of JCP for many years and I am saddened to tell you that I will no longer will shop there. Recently I received a bill with a #25.00 penalty fee for a late payment. Since I have not missed a payment I called to ask why this fee was added to my bill. I pay my bills online and don't miss a payment. The young lady I spoke to informed me that the bill was not paid between August 4 and August 27. It was paid on August 2!! Right, I was charged a late fee for paying my bill early! If that wasn't bad enough, she told me that "as a courtesy the late fee would be dropped IF I MADE A $35.00 PAYMENT THAT DAY"! How on earth can a customer be charged a late fee if the bill is paid early? This is ridiculous. I owe around $75.00 on my bill and intend to pay it off as soon as possible. In the meantime, remove me from any mail list (regular mail or email). I have no interest in buying anything at your stores again.

They want to kick out everyone over 50. They feel that employees over 50 aren't profitable. It is age discrimination under the radar. They have no respect for their employees. To them, their employees are numbers on a balance sheet.

Do I have a choice of 'worse than poor'? In the 1980's my family started using JCPenney & left Sears behind. Sears got sorry & look where they are today - no one goes to Sears, it's an empty store. Well, soon JCPenney will be like that. About 5 years ago I 'tried' to order a drape from the catalog because it wasn't carried in the store. I got customer service in a far off land & 'Nancy' didn't speak or understand English very well. Order numbers are alpha & numerics. This person had no clue what I was saying nor could she repeat it back to me. That evening I cut up my store card & have not shopped at Penney's since. How many of us are out there folks? We can buy what we need elsewhere. I would like to know where your customer service is located today? If you are still located outside the USA, you are going down the tubes just like GE. The entire country is boycotting GE & with good reason!

Hi my name is joshua i work at the jcpenney store in trussville alabama i have a huge complaint about hours my manager has cut my hours very low because i had family emergencys and at that dieing ones but she is not a good store manager she also cut them saying that i didnt get a task she asked me to do done so instead of giving me like a penalty or write up she decides to cut my hours down to me only working 1 day a week and only 4 hours. The sad part about it is that we as workers are not working for free we come to work do our job help each and every customer in great customer service but we also have lives we have bills to pay and family to take care of im a very good associate and i show great customer service thats why i have customer service awards and good complements, but to me this is very poor managment and she say that my hours are not going to pick up until i get a credit app while im there for those 4 hours but i ask every customer with a smile and a thank you at the end i believe shes doing it cause she tells us to take 10% off the customer total to get them to apply then if they get approved or not to take another 10% off so thats a total of 20% and alot of the workers do it but alot of them dont but its illegal stuff going on in the store and i will not rest until justice is served poor management leeds to a poor business being ran

ZERO STARS WOULD BE MORE APPROPRIATE... I WENT TO A JCP SALON IN WESLEY CHAPEL FLORIDA, ONLY TO BE HUMILIATED AND SHAMED FOR AN ENTIRE HOUR BY A STYLIST THERE. THIS IS A SALON THAT IS CLOSE TO ME BUT I PASS 6 OTHERS JUST TO GET THERE. I TAKE MY DAUGHTER THERE AND MY HUSBAND HAS A HAIRCUT THERE FROM TIME TO TIME ALSO... NEVER AGAIN! UNPROFESSIONAL AND RUDE!

I have worked for this company for 15 years, and been an allstar employee. We have a very high turnover, only few girls have been there for a very long time.. We got a new manager who decided to treat long term employees like shit. he asked for my resignation for a very poor reason. and the HR gave him ok to do so.. unbelievable, you'd think they would have little appreciation for their employees! no wonder why people complain about them, how can they perform their best with that kind of management.

Writing a thank you to "Ann" in home department section in Ridgeland, Mississippi. Her patience/guidance/professionalism helping me purchase a table/stool set for my son's apartment were ABOVE and BEYOND fantastic! Also of note was the young gentleman in customer service that day who helped me load the items in my car (in the rain). Sorry I didn't catch his name. The service that I received keeps me being a loyal JCPenney customer each year. Would someone from the corporate office please make sure my remarks are passed along to these employees?