JC Penney Corporate Office & Headquarters

As a fellow employee of the 2671 store in Oregon, it saddens me greatly to read most of these one star comments and realize how very true they are! Jcpenney's doesn't care about the genuine emotional being of helping customers or the workers that put time and effort into such interactions on a day to day basis. The logo "everyday matters" is really supposed to be "money matters." after 4 years, I've had to learn this finally the hard way.

The store maneged (roxie) is very rude and doesn't return calls or take care of buissness the way it needs to be done. .I will no longer shop at Jcp. They have really changed over the years but this store is very uncaring and rude .I recommend no one to shop at this store

I also work for JC penneys in the commission furniture. I have worked for Macy's as well, but let me tell you JC Penney is like wal-mart. Creepy to its employees. I am going to look into filing a hostile work environment suit. The manager is a tyrant and openly denigrates employees on the work floor. The standards they have for making goal are so far from reality and they can't wait to fire you and yes, if you complain retribution will come back at you. Apparently, we are being used for the profits of shareholders. Whooo Surprise there. I may be writing an article. If anyone would like to see about a class action lawsuit or at least let me know as I want to start a book on the racket of retail. Please contact me a jenkii@yahoo.com

Store 2065 has the WORST salon manager. She is HUGE backstabber, she purposely stirs up tension and tries hard to get everybody against each other. She will even admit it! They need to let her go.

Please pass on to corporate office. We believe catalogue stores are great! We have 5 acres to lease (or more)...in between Cincinnati/Dayton. Near Springboro/Middletown/Wilmington/Xenia and other cities. One hour to Dayton one hour to Cincinnati/Kentucky/Indiana, and other cities. Believe a "call In center" or catalogue store would be great! I have over 60 years of administrative experience, and have studied attitudes for over 35. Would also be able to answer these messages quickly for you. We would work with an investor. Approximately $3,000 a month, includes office space, which would be updated. let us know if an entrepreneur is available, and we will work with them. Charles Hice Hicecharles@aol.com 937 545 6798 Family representative.

I am a ex-employee of J.C.Penney and would like to suggest some ideas for store 1143. It is a wonderful little store, but the management has got to be improved. You can go in at all hours of the day and you will see the management standing on the sales floor discussing other employees, and sometimes they are so loud and laughing that you can hear them all over the store. The employees work hard and don't need to be looking over their shoulder to see if the manager, and assistants are talking about them and laughing. Very unprofessional. They have lost many good employees due to bad management, and it is a shame. I know for a fact that when I left, they discussed it at the front of the store, in front of other associates that got very upset, in fact threaded to quit due to some of the things that were being said. I just think that maybe they need to evaluate the situation and see where the main problems are and I think they will discover its at the top. The employees moral is down due to that also. They are hard working employees at that store that go out of their way to give good customer service, only to be treated so poorly by the management teem. I think the store would benefit with some changes in them areas.

I WAS IN YOUR STORE IN WASHINGTON,MO STORE # 2977 TO GET MY DIAMOND ENGAGEMENT RING FIXED. WHEN WE BOUGHT THIS RING , THERE WAS A LIFETIME GUARANTEE ON IT. NOW THAT YOU HAVE A NEW STORE, THEY ARE NOT HONORING THE GUARANTEE. WHEN I TALKED TO TINA, THE JEWERLY MANAGER, SHE WAS VERY RUDE & TOLD ME THAT HAVE THE JEWERLY SENT IN FOR REPAIRS, PEOPLE WERE NOT BEING CHARGED. I TOLD TINA ASSOCIATE NUMBER 0048 THAT I WAS GOING TO REPORT HER TO JC PENNYS OFFICES,, SHE REPLIED, THAT IT DOESNT MATTER, THEY CANT DO ANYTHING. HOW CAN YOU SAY YOU HAVE A LIFETIME GUARANTEE, ON THE DIAMOND IF YOU DONT HONOR IT. THANK YOU, PAMELA HOLMAN oherrr2000@live.com 286 MOUND ROAD BOURBON,MO 65441 REPAIR NUMBER R1349918

On 3/12/11, I dropped off my glasses, which were purchased from JCP Optical at Stratford Square Mall in Bloomingdale Illinois in 2009, to have the lenses repaired due to poor artisanship with the lenses. This is the second time in two years that due to poor artisanship that this has occurred, the first time was on the side of the lenses by the nose bridge this time it is at the top of the lenses. When i dropped them off the man behind the counter promised me that they would get fixed. After one week heard nothing back and called and he said they were being repaired and he would call me when in. Another week passes and stills no update on my lenses. Therefore, on 3/21/11, i called back and the same individual informed that my glasses were fixed and would be in 3/23/11. I arrived on 3/26/11 and was informed by a new individual that my glasses were in and that were not fixed, apparently, the man who took my glasses perjured himself to me when he told me that they would be fixed. If I had known at the time of dropping them off that they were not going to be fixed, I would not have dropped them off. I inquired as to why and she said she did not know but would contact her manger. On 3/30/11, I still had not heard back from the manager and called her directly, she informed me that she would look into it. I did receive a call back from the manager the same day and she informed me that they were not going to fix the lenses. I will be picking them up tonight and filling a complaint with the Better Business Bureau if my issue is not positively resolved. I should not be responsible for poor artisanship of the lenses, I could understand if this were the first time this had occurred but it is not. It is repeating defect with lenses.

I have been shopping at JC Penney for years, I shop there frequently, and never have I ever received the service that I received today. I lost my cell phn after being in the store for maybe 10-15 min. I took a picture of my daughter by their prom dresses that I thought were very cute, and shortly afterwards it was missing. The service desk was great at assisting me and trying to help, but the security was very nasty. I was told by a CSR to check with security and see if they can help me locate my cell phn. I went over to them and they did not want to help me. They treated me as if I was a bother to them, the person that answered the door looked as if they had been asleep. I asked them to check the area and they said they would but the person who I had asked didn't answer the door, they sent someone else who told me their job was to catch shoplifters. I knew then they hadn't checked. After shopping here for almost 16 years and spending good money that helps pay their salary, I was angered and also hurt. They treated me like I was not important or as if I was getting on their nerves. This is the first time I ever asked for anything after being a faithful customer for many years and they refused to help me and slammed the door in my face. It will be a long time before I ever shop here again, maybe never. I worked for Target years back and they help their customers with issues like mine all the time. I guess they will get the thousands of dollars that I've been spend a year at JC Penney.

I am a college student who needed to do a survey for a class. When I called JC Penney they rude, arrogant, and short. I never thought a company would treat potential customers like this. After being mis-treated, I called Khol's and Wal-Mart. They were pleased and pleasant and willing to help me out. If JC Penney doesn't improve their customer service, more potential customers like myself and actual customers will be lost. I give their customer service ZERO stars.

The Citrus Heights store used to be a great place to work and shop. But since February 2010 it has gone down moral wise. That is when Steve Phillips came as store manager. He does not care about the associates. He only cares about the darn old surveys. He harasses his associates and picks on them. He is a terrible person and a terrible manager. He is very rude to his associates and ver criticiacl. he only cares about stuff that makes him look good. He has a very big EGO!! He is a very un kind person. He teachers the leadership team to be very rude to their department workers as well, especially Cassie Oranato the women's dept manager. he has made that place a very hostile work environment and the moral of the sales associates is very low. He does not care , he pretends but he and his"leadership" staff are a big bunch of blow hards who are FAKE!! only care about surveys and credit. they really DO NOT CARE about the customer either!!!

JCPenney’s, Durango, Co. is the worst store to work at. The manager, Andy Martinez, is a bully and very rude. He criticizes his employees in front of others, including customers. He walks around and never pitches in to help. He does not have enough coverage on the floor. There are no cameras in our store and theft goes on like crazy. He is aware of the problem, but whatever you do; do not say anything to him about it. He will cut your hours, and you will be forced to quit. No wonder employment there is a revolving door. Andy lies on his paperwork to corporate, and we are threatened with our jobs daily. If you are a stockholder, get out before it is too late. JCPenney's is not who they pretend to be!!

I honestly can't believe how the management team discriminates against Hispanics when in the location the majority are Hispanics. They took out a really good manager who is a Hispanic who gave 100%+ for this company and out of the blue they get rid of him. Their excuse is he never wanted the position when they didn't even asked. They are so nonprofessional, they hire new people for a cheaper hourly pay so that they can get rid of the ones that have worked for a while, then you have supervisors making comments like "All Puerto Ricans are criminals" and when we told the store manager all she said was I already talked to him a supervisor that does not know anything about his job he was handed a position over other associates that were qualify. WORST COMPANY TO WORK FOR THEY DON'T CARE FOR THEIR ASSOCIATES!!!!!!!!!!!

I HAVE BEEN A CUSTOMER OF J.C.PENNEYS SINCE THE EARLY 1970'S EHRN THEY OPENED IN THE VIEWMONT, MALL, SCRANTON, PA. I NEVER REALLY HAD ANY PROBLEMS AND LAST YEAR I PURCHASED A LARGER HOUSE AND NEEDED COVERING FOR ALL MY WINDOWS, BEDDING FOR 4 BEDROOMS AND OTHER HOUSE PRODUCTS. I WAS ADVISED TO DO THE SURVEYS BY THE SALESPEOPLE AND THE COMBINATION OF THE 15% PLUS 20% I WAITED FOR ON WEEK-END SALES PLUS MY REWARD COUPONS SAVED ME THOUSANDS OF DOLLARS. THE SALESPEOPLE WERE ALWAYS VERY HELPFUL IN GETTING ME THE BEST PRICES. I NOW UNDERSTAND THAT THEY ARE NOT GOING TO ALLOW CUSTOMERS TO COMBINE COUPONS. I THINK THEY ARE MAKING A BIG MISTAKE. I WAITED FOR THE RIGHTTIMETO SHOP AND USE MY VARIOUS DISCOUNTS AND SPENT MORE MONEY IN THE PROCESS. IF I CANNOT COMBINE MY DISCOUNT COUPONS I WILL BE VERY SELECTIVE IN WHAT I BUY AND LOOK FOR BETTER PRICES ELSEWHERE

This review is for all pro-life people. I have just found out that JC Penny supports Planned Parenthood which all pro-lifers know isE a major provider of abortions in this country. It seems strange to me that a retail business would support the killing off of it's customer base but they are doing this. Do a bit of research Margret Sanger, founder of PP and you will find that support of PP becomes even more grim. Even if you aren't pro-life you will be sickened by what she proposed.

The human factor needs to be put back into JC Penny, in regards to treatment of store employees. It is obvious to me now, after working for some 16 months there, that one's efforts are not ever recognized in any way. The brainstormers at JCP headquarters decided that all employees are just a number, calculated coldly in some computer, that takes availability, pay per hour, time employed, and decides who and whom is not scheduled, that is it. It doesn't matter how much devotion or effort you put into being a good employee for this corporation. Bottom line is that you are treated with cold reception if you argue that you have been an employee in good standing for quite sometime, and new hires, which are not or never needed, get what you as a senior employee should be getting. Customer Service stinks, is it any wonder???? They think nothing of 'kicking employees' in the groin, and walk away smiling because there are a dozen more waiting at the door to work in your spot if you don't 'put up and shut up.' What ever happened to human decency? This, is why UNIONS were started in this country, to control the abuse that goes on to the worker in this country. Shame on you JC Penny, you are making billions of profits, and all you can do is throw a bone to your associates. It is just awful. SHAME ON YOU!

Dear Sirs: I went to the JC Penney optical department in Brandon, Florida and had an eye exam and ordered glasses on January 8, 2011. I waited 2 weeks for my glasses, got them and I told them everything was blurring they told me "try them, if they aren't right bring them back. First of all before I ordered them I ask "can I bring them back if their not right" 'sure, no problem' they said. Well as I said they weren't right. Checked my eyes again and said the one lens was too strong. So they ordered another lens waited another 2 weeks. When I got them I told them "they still aren't right I can't drive with them". Only see things close. I told them "these still aren't right, I want my money back' $454.99 less the $65.00 exam. They said NO THERE ARE NO REFUNDS, I said "you told me I could bring them back" they said "well sorry you can't get your money back if you would read the receipt" I said "YOU told me I could return them if they weren't right" my husband to be was right there when they told us we could bring them back. NOW I HAVE A PAIR OF $389.99 GLASSES I CAN'T WEAR, I am almost 70 years old and I can't afford this kind of rip off from your company. I spend money at your store all the time AND NOW HAVE THIS PROBLEM WITH YOUR COMPANY. The eye doctor, was Toni L. Licata,O.D. and the Licensed Optician is Alicia Kimbrew. They are located in Westfield at Brandon, Florida 33511, 331 Brandon Town Center. We have made 5 trips over there and its 125 miles round trip from where we live in Frostproof, Fl. 33843. Now I want to know what your company is going to do to make this right. I don't sleep, I can't eat I have headaches all the time trying to wear these and nothing is working and I am all upset that I have this $454.99 invested in something I can't wear. I was told your optical department was great only to find out it is a RIP OFF. PLEASE CAN YOU HELP ME WITH THIS. I am on a fixed income and as I said I just can't afford to be out this money with nothing to show for it. Store number is #0766. Another thing I was told this last time, "your eyes didn't really change that much and I said "THEN WHY DID YOU TELL ME I NEEDED NEW GLASSES AND HAVE ME SPEND THIS KINDA OF MONEY WHEN I COULDN'T REALLY AFFORD IT" They had NO answer for me........sincerely Judith A. Carter

I am an employee of the Idaho falls Jc Penny I have worked there for almost 4 years I do not think it is fair that JC Penny hires new emploees and gives the hours to them and some of the employees never close or do they work Sunday and they get more hours and if you stand around and do nothing you get to work more but if you work and clean help customers then guess what you work less hours If you go to the store manager and ask for more hours she cuts your hours could someone explain this to me I know the mod's have there pets the ones who like to gossip just like they do I am looking for a new job and if any one out there is thinking about working for Penny don't employee of Idaho Falls Idaho store 2099

Wow looks like JCPenney is getting a lot of one star reviews. I have had problems with the size of clothing at JCPenney. I went to JC Penny at Clackamas Town Center, Oregon, and bought Cabin Creek casual pants. I have worn this brand for many years. I got home and the pants didn't fit. I couldn't pull them ants to the new ones and found out the sizing was too small they were small. I noticed on the label the newest pants were suppose to have been made in Indian. All of the labels on my old Cabin Creek pants are outsourced from, Nicaguara, Haiti, and Gutamala. All of these pants were well fitted. The India label not. I took the pants back and returned them. I tried on the same brand one size larger they were too big. I have noticed the same thing for womans casual tops. They no longer fit. My normal size is to small and the next size up is to big. I wrote a complaint to JC Penney and they said an associate would get back to me in 48 hours. I have had no response. I think that JC Penny does not give a hoot about their customers. I guess they just forced another long term customer out of their stores due to ill fitting clothing. What happened to the good old customer service of JC Penney and American made clothing? Sorry JC Penney you just lost a 40 years plus customer.

JCPenny is in need of new supervisors at store 2099 I would not recomend anyone to work there The managers does'nt treat the employees the same they have their pets and they treat others like crap