JC Penney Corporate Office & Headquarters

Wow, what is this new look at JCP? We don't care about our existing customers because we want new ones? Cabin Creek, perfect example! Loyal customers, buying every year, new cabin creek cotton pants! Wonderful, high quality, consistent fit, reasonable price, cotton (a rare thing) pair of pants! Perfect for women, real women who work for a living, need something durable, comfortable, and affordable! Gone! No warning, nothing, just a product that sold well, but didn't fit into the new JCP, we aren't your friend anymore marking ploy! No, throw your loyal base away and what do you get? Out of business! Bring Cabin Creek Back, keep St. John's Bay, be who you are, and we will stick with you! Hip doesn't last, loyalty does. I was loyal. No more!

would like to see a target store in Port Orchard Mall.

It breaks my heart to say this, as a former fan of the "old" JCP. There was always a lot of choice of merchandise in the stores, and at least a few oldtimers on the floor willing to help you. Going in a store now breaks my heart - the stores are stark and uninviting, and most of the time, a severe lack of merchandise on the shelves and racks. They have all but discontinued most of my favorite brands, St. Johns Bay being the main one. Your new CEO has run the company into the ground with his socialist Apple attitude - no, contrary to popular belief, we are not all zombies devoid of the power of thinking for ourselves as is much of the Apple fanbase. He will be proof that Apple fanboy mentality can't save everything. It may be too late to save JCP, but please make the first attempt and outst your current dictator. Until that happens, the fate of JCP is sealed...

Dear Ron and all- Please consider us broken up. Today, I received an email to contact your credit services, which I did and which is apparently located on the other side of the world. I was told that my account was "overdue" and that I had to pay right now. Well, I looked my account up on line and my payment was due on 10/5/2012. Today is 9/19/2012. I can not talk to anyone about my account until I give my phone number, account number, my last 4 of my social, but was expected to give my banking information over the phone to someone in INDIA. Nuh uh. AND to ensure that I paid my overdue amount of $77.00 I also got a phone call so thank you so much for that speedy and prompt reminder in the same day. I've been a customer since 1988. Let me assure you all that the ENTIRE amount has been paid, my JCP penny card is now a nice pile of plastic and if I ever need to shop with you again, I will bring cash or my bank card.

I ordered a headboard 2 mo. ago. I waited and waited and even went down to the store. After 2 weeks, I was finally told that the store received the headboard damaged and that they had returned it. I told them to cancel the order since it was taking way too long and they credited my account. Then about 2 weeks ago, I started getting weekly phone calls from JCP in Orange, Ca. Come get your headboard. WTF. They told me that the headboard was at the store but it came with no invoice and so they just assumed that I would come and ask for it. I did but was told it was returned damaged. Now every week, I get a threatening call telling me to come get the headboard or else I will be charged a restocking fee. So, was it ever damaged? or is it all a bunch of lies. I've tried to be nice and told them that my account was credited but after a while, it starts to get on one's nerves. Stop harassing me. Do you want me to come pick up the damn headboard for Free? Is that what would stop you from your calls and the threat of additional fees? I will never ever shop at JCP again and will tell all my friends to do the same. What a waste of my time.

I am simply annoyed at the fact the people that came in to the JCP salon during the "free kids cuts" have not returned the favor and have made appointments to come back as regular clients. The stylists worked extremely hard to give the little ones haircuts to go back to school. At the time the parents of these children were almost fist fighting us for a haircut spot for their kids, and now we are having to check the phone lines to see if they are working. Our regular clients were so angry at the fact that we could not get them set up for their appointments that most of them have found homes elsewhere. I am having a hard time understanding why is it okay to get "freebies" but is not okay to pay for services.

I didnt like the free haircut that was provide for my children. I can take them else where and get them a better hair cut for a lot less than what they charge at jcp. Wont go again for that special either. WELL MY MAIN COMPlAIN with jcp is with the optical. Order glasses and it been a littke more than 3 week I havent recieve anything not even a phone call. I called and they tell me the glasses have been in their office for 18 days. That they call once. It s my cell number they have and I didnt get a call or no one left a message. I like shopping at jcp and wont stop going there. They need to educate their staff about callibg clt and leaving message when it come to glasses.or contract. People go there because they need it not just for look.

Hi everyone, I read and reviewed each comment and experience every customer has went through. In place of those employees let me say sorry. You can't stop shopping somewhere because ONE person was rude or changes have been. I know a lot of people don't like change but JCP was going under and was going broke. The new changes are rather good and if you actually take the time out to educate yourself with what those changes actually are you would understand where they were coming from when they made them. As I read, I also notice that each person who had a "bad" experience or ran into a "rude" employee have left very rude comments. What makes you better than the person who was rude to you? This site is to voice your experiences and address your issues. JCP cooperate will not see this, so its like your almost wasting your time to try and curse someone out because of someone else. Everyone is their own person and cooperate isnt "fully" responible for the way certain employee act. Yes, they need to do something and the that person needs to have conquences but its not cooperate who deals with employees inside a jcp. Its a manager or store manager. If this was a serious problem, you needed to call the jcp store that you were at and in a respectable manner address to the manager the situation. Next time, get the name of the employee and remember what department they were in and let the manager know exactly what happen. Its whats best for that situation and that employee will be de dealt with the right way. At jcp cooperate and employees do care about our customers, I have worked under jcp for almost 3years and its a lovely experience. Just remember that and sometimes employees have bad days to and don't know how to cope or deal with certain problem. Going off and being rude to customers is certainly unacceptable. I just hope you all understand where I am coming from and will take better cautions with a situation like that. THANKS!!

The company personal on the floor bragin about how they just started and they are making more than any of the other emplyoees that have been there for a couple years. I dont find it fair to hear about it when I walk through the store and or the fact that new people at any job make more than someone doing the same job. Then the Jcp stores keep eliminating positions across the board poor people who have put the hard sweat into the place and yet they get nothing in return for there time. Good luck Jackson mi employees I hope someone sees this that matters and helps everyone out

You dug your own grave

I want to talk to this Ron Johnson has he read these blogs he should because the company is going to FOLD IF SOMETHING IS DONE about what he is doing to it and I hare that because I like the people that I deal with there. They are great under the circumstances they have NOTHING to work with in the store. And this is the anchor store in the mall. It was here once and it closed and it will close again good old Ron keeps working. Fire him and come to me . I can do a better job than him for sure!!!!!!!!!!!!!!!!

addendum : Has Mr. Ron Johnson even read these blogs ? Most of the five stars should be ones also! Because they are not good blogs either. So you corporate people better get going or your oing to fold!'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Fire him now.

I realize that most of the letters you probably receive are bad ones, but I have to say that I am extremely disappointed in the circular that I received in the mail today. Your "What's New" catalog. You did this new and wonderful, even brilliant reconstruction of your pricing. The new easy to read tags to know what's regular, what's hot pricing and what's never coming back. In this new circular, I see nothing but expensive and super fancy clothing. I won't even get into the appliances pricing. I don't understand what your angle is here... Who is your competition exactly? Belk? Is that who's giving you a run for your money with their snobby store appearance and their completely overpriced everything?! I think you have noticed that there are still many people without a job, there is an ever growing need for government assistance, there are people with jobs that can't make ends meet...tell me, please, who in their right minds are going to buy these garments? They are actually pretty unattractive at that. I can see why you would want to market the Cosmopolitan campaign, they do sell a lot of subscriptions, but guess what...it's a lot women that are just wishing they had the money to look that sexy. I would love in 2 months to see the progress numbers of the sell through on the items listed in this circular. I may not know about how to market the fancy crowd, but I am part of the majority, which is middle class, and I wouldn't buy any of that.

I give JCP's new CEO a poor rating. He is ruining the good name of JCP. The wasteful ads that are printed each use so much paper and show nothing that you want. I have worked for JCP for several years and received awards for salesmanship. Our Boss was and is wonderful, but the stores are even more empty now that you have taken our jewelry dept. out of our strore in The Dalles, OR. That is where I have worked off and on for over 15 years. I was seasonal for the first 3 winters. then when I was out of work, they hired me back and I worked part-time for several years until I became ill with MS and could not return to work. I loved my job and the company and I hate to see what the new CEO is doing to a wonderful store. It's our only fine clothing store within 80 miles. Which the clothing is going down hill also, You are not carrying the same brands as 3 years ago. No more Gloria Vanderbelt pants. I would like to hear back on my thoughts, and hope the CEO reads this and writes me back. I bet he's too busy cutting jobs. When was the last time he worked on the floor of a store if ever.

I purchased JC Penney gift cards to make an on-line purchase. When I tried to place my oder I was told I could ONLY use 2 gift cards per purchase! REALLY! I was then told if I went to a store I could use my cards...WRONG! I have never been limited to how many gift cards can be used at any other store. Thanks to a very nice sales person I was able to cash in my gift cards to make my purchase. I will NEVER buy another JCP gift card...and they have lost my business. Customer service is clearly not important to the owners!

I have been a loyal customer at JC Penny since 1977. Since these changes have been implemented I rarely go to the Danbury store anymore. I knew all of the salespeople and knew where everything was, now I cannot even find anything even with my rewards. This was the only store I shopped at in the Danbury Ct mall. My mother in Florida also a longtime customer has been saying the same complaints.Despite repeated e-mails and calls to corporate there has never been even a call back. The service by the one salesperson in jewelry at the Danbury store has always been pleasant and the store manager Robin went out of her way to help me so that I would remain a customer yet despite repeated attempts no one at the corporate level seems to take notice. JC Penney has always been a tradition in our family but I don't know if this is true anymore.I've even noticed most of the older emplyees are no longer there anymore after many years of service. There was always someone I knew and they knew me as a customer. I am very disappointed in the new JC Penney.

i LOVE jcp I am just so disappointed they I can't find the worthington or sheer caress hose anywhere I have looked online and in most of the stores in my area and I am getting emails saying that they don't make them anymore. That always happens when you find something you like for over (20years) and they stop making them. you know women my age have always worn pantie hose and will until we are dead and gone so why would you stop making the best ones in the world and leave us with leggs or even hanes don't match up to those i am desperate to find there please please let me know were they are put them on the website for jcp anywhere so I can find them. thanks desperately seeking good worthington panty hose....joann

I visited a JCP store in Memorial City Mall, Houston, TX. for the first time in months. The music and base of music was so loud in the Sephora store that it sent me running for an exit. I even considered going outside to get back to the parking garage just so I wouldn't have to go back thru that store. I DON'T SHOP IN STORES WITH LOUD MUSIC....IT'S DISTRACTING AND ANNOYING. In addition, their is a Sephora store just outside JCP.....I DON'T GET IT. You have lost me as a 50 year customer. Hope the new management is happy with his changes.

Placed an order online Aug 23 2012, was told that it would be here 4 to 7 business days, well low and behold as of today never received the items that was purchased, but best to believe that took my money. Contacted the store in Green Acres mall the customer service was really sucked to the point that kept putting me on hold this went on for about 35 min. I them decided to contract the corporate office which they were very friendly and helpful, they contracted the store manager which told them that they would check my purchase in and give me a call, guess what that call never happened. So my last attempt was to call back the corporate office today (9/6/12) to see what had happen to my call, again put on hold....... The friendly lady from the corporate office made the phone call to the store manager(Tony of green acres branch) and was told that she would once again contract me on the status of my order. But I never got the call. Thumbs down to the JC Penney store in Green Acres Mall in Valley Stream NY. Need to hire friendly people that like there job. And to u Tony (store Manager) u need to get your act together.

jcpenney is the worst store to shop at. managers are rude and dont care about their customers people do yourselves a favor shop elsewhere iam talking about the meriville indiana store what a dump they manipulate their new return policy to benefit their friends and family what a hoax