Ikea Corporate Office & Headquarters

If you are interested having an ikea branch in Beirut Lebanon i am interested too cause i own a great place and a great spot .please keep me posted if you are interested accordingly we can comunicate, thanks silva

After very poor experiences at South Philadelphia and Conshohocken I decided to return 2 truck loads of Ikea products. After all if they don't care about their customers I don't want there crap in my house. There were 16 people ahead of me at the return desk. That alone should tell you something. Went through all the channels before i returned everything I could. Heard alot of "I'm sorrys" but saw no actions. I have an IKEA sofa which has a 10 year warranty {only if you have the receipt}. Instead of taking it back {the frame is splitting} I've decided to hold a Sweedish Bar-B-Que. I'm going to set the sofa on fire and invite my friends and neighbors to roast sweedish meatballs instead of marshmellows. The event will be video taped and posted on the internet including You Tube as well as sent to all the major cable and TV networks. Who knows, maybe it will be aired on a national basis. I will also be sending invitations to IKEA execs. via registered mail.

I have shopped at various Ikea stores, mostly in Southern Calif. Never a problem with either the help or the merchandise. In fact I have been trying for a number of years to get Ikea to open a store here in Las Vegas, Nv, where I have resided since 1993. I am getting a little burned out driving for 4 hours to get to the nearest store. When will they see the need for not 1 but possibly 2 store here in this fast growing town?

i wish there were a zero stars option. your customer service is a disgrace. you can never get anyone on the phone and I have a huge order to place as I am an interior designer trying to use your cheap products for a staging project. the hicksville store is rude, uncooperative, and there no way to reach a live person. I have been on the phone for more than half an hour listening to that obnoxious girl repeat the information i do not want over and over. i'd rather pay pottery barn 3x the price than continue to work with your company.

I purchased a KURA bed for my youngest son last summer and when we decided to move it into his older brothers room, guess what? After disassembling the unit it couldn't be reassembled again! I was told by a store manager in conshohocken, PA that IKEA products are designed for a one-time assembly only across the board. If this is true, why is that not stated anywhere on their website or in their assembly literature? What sense does it make to buy bedroom furniture that can never be moved or stored for future use? this makes perfect sense to IKEA, because they have your money already. You lose. IKEA wins. Good bye IKEA!

I purchased a wood framed chair that needed to be assembled at IKEA Burbank. Took it home, assembled it and decided I didnt like it. I disassembled it and attempted to return in the next day but was denied due to the fact that "items that have been assembled cannot be returned". That was the reason I was given by the employee in the returns area. I looked on the back of the receipt where the policy is stated and couldnt find that anywhere. I summoned the store manager and she pointed out that it was on a different part of the receipt. I told her I just wanted to exchange it but was still denied. I find this completely unacceptable to have a policy split up on a receipt in two different places. I just checked IKEAs website and could not find any such policy regarding assembled items anywhere! Terrible policy and terrible company!

I am very disappointed in the customer service I received at the IKEA located in Burbank, CA. The customer service rep and the manager was very rude. Looks like they are not aware of your return policies. During my experience, I was trying to replace a faulty part within one of of your kitchen drawers. We recently remodeled our entire kitchen and paid around $4500 to IKEA kitchen. At the customer service desk, first the rep tried to fix the bent part infront of us, and when he could not, he went inside and came back with the same part gave it back to us saying that it was fixed. At that point we asked him to replace it with an original factory manufactured part, and he refused and said it was as good as the new part. If I wanted to have the part fixed, I would have gone to an authorized repair shop not original manufacturer for a replacement. I has not even been 30 days since our purchase, and based on your return policy I should be able to exchange or replace it without any hassle. Your return policy states if you are not satisfied with the product, you may return it or exchange it within 90 days. Has this statement changed? I would appreciate if you can explain what I am missing here? And why we had to argue with the store manager in order to get what we were promised for during our purchase. Thank you,

I, TOO HAVE HAD A PROBLEM WITH THE IKEA IN BOLINGBROOK, AND, I ALSO , TO NO AVAIL, HAVE BEEN UNABLE TO TALK TO ANYBODY. AFTER MY APARTMENT BURNED DOWN AND I WENT THERE FOR FURNITURE, THEY SOLD ME CRAP THAT WAS BROKEN WITHIN 3 WEEKS OF GETTING IT. THE KID THREW THE BOXES IN MY CAR, AS I HAD BROKEN RIBS AND HAD TO BEG HIM FOR HELP, AND I ALREADY FILED A REPORT WITH THE BBB AND LISA MADIGANS OFFICE. ACTUALLY 1 STAR IS TOO MANY AS FAR AS I'M CONCERNED.

One of the store managers at the Ikea in Bolingbrook, Illinois yelled at me, and I've been been trying to talk to someone in the customer relations department for a week now to no avail.

WHITE MARSH STORE IN BALTIMORE CUSTOMER SERVICE AND RETURN POLICY IS TERRIBLE IF YOU LEFT A BOX BY MISTAKE YOU ARE S.O.L. AND HAVE TO RE-PURCHASE THE ITEM...DAMM EVEN AT THE LOCAL GROCERY STORE IF YOU LEAVE OR DIDN'T GET YOUR CARTON OF EGGS AND SHOW YOUR RECEIPT YOU WILL GET ANOTHER CARTON OF EGGS SO WHAT IF THE OTHER CUSTOMER IN LINE MAY HAVE PICKED IT UP...BAD ENOUGH YOU HAVE TO PICK YOUR OWN ITEMS AND CHECK YOURSELF OUT NOW YOU CAN'T EVEN GET AN ITEM YOU LEFT BEHIND BY ACCIDENT...I HATE IKEA AND WILL NEVER SHOP THEIR AGAIN

So many more ways to make your East Palo Alto, CA more efficient. The ratio of people who in your store last Sunday, vs how many were successful in finding what they wanted was very low, based on what I saw. Too bad you're too busy to listen to your customers.

I am very disappointed in the customer service I received at the IKEA located in South Phila. The customer service manager was very rude. I purchased a bedroom set in the Conshohocken IKEA store last Saturday evening (spent roughly $500) and found out when we went to the aisle that one of the products was out of stock (Price $59.99). One of the employees told me that it was available at the South Phila. location. So, Sunday morning I proceeded to drive another 20+ miles to pick up the product, and that store sold it for $79.99. I questioned the difference in pricing and was told that each IKEA store can sell products for different prices. I was a little confused but asked if I could get a price adjustment since I did not know that, but the rude customer service manager told me that I should have known that and he would not price adjust the item. Since this was a piece I needed to complete my son's room, I reluctantly made the purchase.

Disgusting, these great marketers with massive profits are now sucombing to the same profit grabbing nonsense of self checkouts, these things only get rid of jobs and are being used in Canada now by so many place, while the ignorant masses just line up so they can save a few seconds, meanwhile getting permanently rid of massive number of jobs, while unemployed collect welfare

I would like to have an email address for Ikea International headquarder and possibly frenchise expentions to other country that IKea hasn't been there yet.. please email me that info as soon as possible .. thank you so much for your time and consideration in advance...zabiano at gmail.com

I couldn't even get delivery to the President of Ikea USA when I wrote a letter to their PA address.

I have tried all morning to order items for pick up at the Ikea Hicksville store, but can not contact anyone, nor do they return calls when I leave my name. I seek to give Ikea money in exchange for furniture, yet Ikea, although advertising availability, provides no way to easily purchase the items. Ordering online and having the furniture delivered eliminates the savings I would otherwise realize through patronizing Ikea. I expect Susan Cifelli (above) is correct and Ikea will soon join the rannks of failed businesses. Pity. At one time Ikea was responsive.

I own a large parcel of land that I would like to intorduce to your corporate planning team. It would be a great location for a new store. Can I please have a telephone number of some one internal within IKEA to discuss?

WORST CUSTOMER SERVICE IN THE WORLD....WORST COMPANY IN THE WORLD...I AM SOOO SHOCKED THEY ARE STILL IN BUSINESS

I wish that this was a letter of praise for your Hicksville and their sales staf, unfortunately it is not. To begin with the fact that it took over 45 minutes to located a store employee in order to place and order for the bed I was looking to purchase. While the store was busy, the only people I saw were potential customers, that is completely unacceptable. I would not be writing this letter of complaint if there were sales persons visible through out the store and only busy assisting customers. Then after I made the purchase, one item of which was a full service item I proceeded to the counter to pick the item up where I was informed that the item was in stock, however they were unable to retrieve it and it would have to be delievered the next day not a big deal, until after wasting a majority of the day the delievery persons showed up with the wrong item. After speaking with their dispatcher I was advised that I would have to waste another day at home because there was no way they could deliever the correct item today. This is NOT ACCEPTABLE, your companys errors should not in anyway affect the paying customers. As a paying customer I am sure that like myself you expect to recieve the services you are paying for in the time frame you were assured it would be rendered. Now on to the customer service line at the Hicksville store, I attempted to contact customer service on two seperate occassions regarind this matter and both times I was on hold in excess of 45 minutes, aqain this is NOT ACCEPTABLE.