Ikea Corporate Office & Headquarters

ZERO STARS for "Price Switching" at IKEA-BROOKLYN - CHECK YOUR RECEIPTS PEOPLE! I bought BYHOLMA BASKETS (702.068.75) advertized in-store at 12.99/ea, but rang up at $14.99/ea. IKEA-Bklyn Cust. Service said the baskets are $12.99 on-line only -- but the baskets cannot be purchased on-line (sold in-store only). So, Ikea/Bklyn said the price is $2.00 higher per basket in Brooklyn because NY costs more or perhaps they were on sale at the NJ/Paramus & Eliz. stores for $12.99 or are being discontinued. Now, I have been shoping for almost 50 years and can read a price tag. This $4.00 insult has cost IKEA much more because I will return all recent purchases. Thanks for saving me a lot of $$$. Lesson learned--never insult a paying customer's intelligence.

Never again will I and my family shop at IKEA. The customer service is the worst in the industry. The customer service employees have a rude type attitude they are unfriendly and not helpful. I think IKEA management should learn from Home Depot and LOWES on the fantastic customer service they provide. I recently purchased 3 set's of handles for cabinets and one of them was defective and drove twenty miles to exchange them as I had purchased the handles on my credit and had misplaced the receipt I figured it would not be a problem to do an exchange but lo and behold they would not exchange it and demanded for my ID I refused to give them my personal information and I strongly believe no one should as they do not provide any guarantee on the information being compromised on their computer system and more so it is none of there business to have this piece of customers information. I gave them my credit card to verify the information but they would not do it. In essence they make it hard for us to return the product to them by treating customers as criminals. I strongly urge those who read this post not to shop at IKEA. We have purchased thousands of dollars worth of products from Home Depot, LOWES, and they have always very courteously refunded without a receipt when purchased with a credit card and do not demand for ID as they respect there customers personal information confidentiality. Do not ever give into the demands of stores like IKEA and protect your personal information these stores have no right to this information. Again do NOT SHOP AT IKEA.

The only reason I give Ikea 1 star was because there was not a section for zero! I'm a delivery driver I pick up truck loads at distribution centers and deliver to the stores. I have been sitting in the loading dock since 3 a.m. For a 5 a.m. delivery it is going on 1 p.m. Still not unloaded! I have missed other load and has cost me alot of money! I will never come back to the store in Charlotte NC ever! P.S. Ikea is the worst most unfreindliest place I have ever delivered!

we bought a paong chair about 3 years ago. it has been in use for 1 year. slow to unpack and use. after the almost one year use, the right arm broke. i found a number to call after searching for more than 30 minutes on their website for a phone number. i was told by the csr that there were no right arms in stock for the bloomington mn store. i asked when they would be in stock. she did not know and could/would not find out. her words come into the store in about a month and check then. i sd i did not want to drive there just to find out IF the replacement arm would be in stock. in addition this csr laughed because i told her that was our furniture and we had nothing else to use. i now am trying to call and still cannot find a cust serv # to call to be treated rudely again to see if they have a right arm in stock. this tore and it staff are UNBELIEVABLY rude, could care less about you or serving you. it does not matter that those who purchase there are the ones who pay their salary. apparently IKEA is like the big banks and are not subject to customer needs ro desires after they have SPENT THEIR HARD EARNED DOLLARS. i will NEVER buy another thing from ikea again. i hope i can replace the right arm if not i will pay money to a place that will serve the customer not abuse them

Service at furniture pick-up at the Atlanta Ikea is abysmal! Day 1 in 2009: After waiting for 1 hour 40 minutes in furniture pick-up and being repeatedly told "it will just be a few more minutes," I finally pointed out that I could see my merchandise behind the chain and if they didn't bring it out to me I was going to start screaming. I got my merchandise quickly and vowed to never return to Ikea. Day 2 in 2012: Decided maybe Ikea had their act together, so went to the Atlanta store to buy 2 footstools. Waited in the most cluttered, messiest pick up area imaginable. After complaining numerous times about the long wait, I was told the computer printer was "clogged" and orders weren't getting through. Finally got my footstools 45 minutes later--got all the way home to find out they had given me the wrong footstools. Called the store to complain; was on hold for 25 minutes; customer service rep said "people don't realize how busy furniture pick-up is and don't understand there might be a long wait and mistakes will be made along the way." Guess it's time to take Ikea complaints to the tweet-isphere to let everyone know how poor the service is.

My comment is in regard to customer service by telephone. I was on hold for 30 minutes yesterday and the phone finally disconnected. Today I was on hold for another 30 minutes when finally someone answered, but was unable to help me with my issue. The reason given was that with the new catalog being published, their volume of calls was higher than usual. Well, I also worked in a call center where the calls were seasonal -- we put additional help on the phones during that time!! Asking customers to wait 30 minutes for their call to be answered is a customer-killing policy!! Additionally, the two people I could have spoken with (catering manager and public relations manager (wow, that's ironic, isn't it???) were not in!! (middle of the morning on Wednesday!!)I insisted on speaking with SOMEONE, who turned out to be the cash lane manager. The good news is that I spoke with the Restaurant Manager just now!! He actually called ME, and gave me all the information I needed! Hooray for Oliver Bador and the gentleman managing the cash lanes who found Oliver and asked him to call me!!

Must talk to some one in regard to product BESTA ................. or email me all the items that are in this series............I take it that this series comes in black/brown. I want to add to the cabinets that I own. email is ok, too

Ikea Woodbridge VA. It is now 8:30PM and the delivery agent who was suppose to be here between 4 & 8PM has not shown to deliver several thousand dollars of furniture. No calls...nothing. Calls to store customer service ring on unanswered. Calls to delivery department ring on unanswered. The corporate philosophy seems to be "Hey, bozo, if you were stupid enough to give us your money, you deserve to be treated like dog doo. We got your money and you get to wait for another hosing every time you contact us. Get used to it. It is the message behind that fancy corporate logo. Have a nice day, ha!"

I also will never buy from IKEA. I had two bookcases and an entertainment center delivered to me. When unpacking the material to put it together I noticed that the pieces of both bookcases and the entertainment center were damaged. I called on Tuesday morning and spoke with to McKenzie then the next day Crystalin then Felipa then Audrey then Marsha then henricks and nothing as been done to get me the replacement product. Marsha and Audry I am sad to say are in management and extremely rude. Marsha even laughed at the whole problem.

What a day it was Monday. We went to IKEA to buy a 6-drawer dresser that my girlfriend liked. I knew this store was a mass furniture store, but I figure let us give them a try. Well, at the counter to pay for the item, I started to have problems. I had a gift card from an exchange item that I brought to the store a couple of days before, and it didn’t fit. My girlfriend and I forgot about it, and when she ran the cost into my girlfriend's card, I remember that I had $8.75 she could deduct from the bill. I said, please deduct this from the bill. She snapped at me. I cannot do that you have to go to the Customer Service. OK then start all over avoid this bill and start over. No, I cannot do that you have to go to Customer Service. It sounded like a broken record or adroit. No matter what I told her, she refused to listen to me, and she sends me to the "Customer Service". I said fine, I would go there. She got me pissed when you talk to dummy that would not listen to you and only refers you to "Customer Service". I will get even with her for not having common sense. In the mean time, my girlfriend is all upset about me getting pissed. Well, I explained to her. I am the customer and the customer is paying this adroit to be at the counter ringing stuff. I have to demand good and friendly service. Not just a machine that forward me to Customer Service. She does not understand that. Give her some time, she would learn the ropes. At Customer Service, again you have to stand and wait in line. I finally was helped. I told the customer service agent what had happen. She apology and called her supervisor. She came, I talked to her. She was a Spanish person. She understood my problem right away. She said no problem; I will avoid this ticket, and I will issue a new one and give you credit for your credit card. I’ll ring them here for you. Thanks, I said. I will talk to the cashier why she sent you to the customer service instead of handling herself. She handled the operation, and I asked her would someone help me load up the boxes into my truck. It came in two boxes that have to be assembled, and they are big and heavy. She said, someone would help you at the dock. We went outside and we waited and we waited no one showed up. We noticed another gent next to us, helping himself. We waited and my girlfriend started to get impatient. I said let try it ourselves because these people do not help anyone. I moved the boxes into the CRV, they fit with no problem. I just leaned the seats forward. It has a glass cover, and I put that on top of the two boxes. Tie it down and we went. I probably would stay there for another hour and no one would have helped us. I started assembling the drawer at 2PM in the afternoon. I finished by 9 PM. I took a couple of breaks in between and talked to my brother on the phone. The moral to the story: It's not worth the aggravation to visit this store. I should have known better, but I've give it a chance. I have to buy now two end-tables to finish the set and make my girlfriend happy. I practically think is not worth the aggravation, I rather pay a little more and have them delivered to my house. Let that be a lesson for you of what I had to endure with IKEA. I do not know why my Son call it the best store he has done business. I hate to see the bad stores. They probably ran you over the hot coals, and then forward you to Customer Service. Buyers beware!

Let me start by saying that my one time customer experience with IKEA has been the worst I've ever experienced and as an aspiring designer, I have absolutely no intentions of ever using or recommending any IKEA products to anyone!!! I recently purchased a bed frame and headboard from IKEA Brooklyn and have dealt with numerous issues ranging from not having all the required parts to assemble the bed and headboard to dealing with the extremely poorly trained and unprofessional staff and also not receiving the replacement parts to be delivered in a timely manner between the hours of 11am to 3pm as arranged. Yes, things do happen that may cause setbacks, but thats part of the reason we leave contact information with the appropriate parties in the event of such setbacks, customers can be notified of any inconvenient changes. Instead, I received bad customer service all the way around even up to the corporate ranks as I called and left a message only to be contacted by a female apparently from corporate, named Adrian who didn't do much to help resolve my qualms with IKEA besides say she will contact the store and thats it. There was no follow-up or definitive or satisfactory resolution to my issues. If the bed frame and headboard I bought from there weren't a gift, which evidently turned out to be more of a hassle than anything, I would have surely have returned the items to IKEA and took my money elsewhere. Nonetheless, this is my first and last time ever utilizing IKEA's horrible services!

Where to start with ikea, maybe with it sucks, the stuff they sell is so such low quality that you have to replace it soon. The furniture we bought, broke, and it is not even a year, the bed railing keeps falling off, the pots rust, the pillows crumble, thats the reason you pay cheap. You are better off paying a few pennies more for good quality items that getting the crap at ikea that you have to replace anyways before the year is over. The food at the restaurant is cold, I dont think that it is safe eating cold food at the restaurant, if it goes cold in your plate when they are serving it who knows how long it has been cold sitting in theyre serving area, and it wasnt a salad that I got, it was the meatballs. The market downstairs has nobody to go pay, the lady is always walking around but never at her register, you always end up paying at the other food place were you get day old raped hot dogs, because the bread is hard and the hot dog is cold. Thats why it is cheap, you get what you pay for. Will never go there again, all my ikea stuff is already in the trash, thousands of dollar went down the toilet.

Appx. FOUR months ago we gave IKEA four hundres dollars to do a complete kitchen renovation plan for our home. Someone finally came out to take measurements about SIX WEEKS later and said we would get the plan in about a week. We have not received the plan YET. We have called and called numerous people at numerous levels. Four hundred dollars gone and still no plan. We even got a phone call the other night---someone asking to do a survey on customer service. What customer service? We have had NO service at all. And you still have our money. Is there a place for you to write that down? What's the matter with you people at IKEA? You have a great chance to make a lot of money in the country and you're blowing it with inexcusable poor service. Customers beware. (Charlotte, NC store)

Due to my relocation, I ordered all my furniture from Ikea Pittsburgh given that they provide delivery & assembly services for a fee. I thought that this will be a breeze. It turned out to be quite a disaster. 1) Delivery of wrong mattress - delivery was on time but wrong mattress was being delivered. Called Ikea Pittsburgh.... Waited for 45mins before someone answered my call. Told her my order number & she pulled my order from the system. While telling her about the wrong delivery, the call got cut off. She didn't call me back. Given that she has my order number & my phone number is available why didn't she call me back? What type of customer service is Ikea offering? - with NO choice, I called again. Another 45mins wait for someone to take the call. The customer service lady told me there is no record in the system about the wrong delivery. So I repeated my story again. She open a case for me. But informed me that I should not unroll the mattress as Ikea dun accept open goods. And she can't confirm when another team who is in charge of rectifying delivery error will call me. - I paid for delivery charges.... Received wrong mattress... I do not have a mattress to sleep on till Ikea rectify the error. 2) Ikea assembly is sub-contracted to another company - I called Ikea vendor & fixed an appointment. They didnt turn up. Called Ikea vendor again & said there is no such order. After talking to them for 30mins & being put on hold for 15mins, they said they have my order and they have a different date on their system. - I contacted Ikea Pittsburgh to find out whether they are able to assist me & their answer is they can't do anything. - I paid the assembly fee to Ikea & I got such services!!! Its stated on Ikea order the date & time when their vendor will come my place to assemble the items too. Ikea Pittsburgh's delivery & assembly sucks!!!!

First of all let me start by telling you how the customer support at IKEA is the worst...if they want to succeed further they better work on this.Second , I placed a huge order to be delivered within 2 weeks. when the delivery arrived , I was missing the appliances...called immediately, was left on hold and no one came to the line.The driver confirmed there were no appliances delivered..called back the next day and was given a conf# & was told they would look into my claim & return my call within 24 hours...never called...I called back and was told no it's 48 hours ..okay we are on day 4 Where are my appliances? I & My husband will be going straight to the store & speak to the manager today...this is not a way to treat people....very very upset..may even return the whole order!! all $7500.00 Kitchen

For the past 5-6 days, IKEA is being defamed, tarnished and threatened by the ultra-right wing Cuban American establishment in south Florida, with another of their endless anti-Cuba concoctions, bent on worsening the relations between the US and Cuba. Many mass media outlets, especially the Miami Herald, CNN and others, have been used to propagate these lies, as if, inmates in the US, do not work in a diversity of jobs inside and out its jail. They know and could have pointed out, that while Cuban inmates do work in every possible jobs and are paid similar salaries as civilians, inmates in the US penitenciary system are paid less than $0.50 per hour. Should our honorable Congressmen/women not look into our prison lack of re-education system, discriminatory wages, violence and other social ills, rather than real or imaginary shortcoming of other countries?

What is the name and address of the IKEA officer in charge of Customer Relations???

A delivery was to be made to our home on Sunday April 15 2012 with a substansial size Pax order. The order being 58 pieces in total. It was 1980 lbs. We called the delivery service on Sunday the first time at approximately 1:30 in the afternoon and was told not to worry they would be there between 3 and 4. AT 3:30 we called again, and they then said 5:00. Both times they said the driver was on the parkway on his way. Now at 5:45 we placed another call and we were told they were @ exit 117 on the parkway and that they would be no later than 7:00. They finally, arrived @ 8:30. We were told by the workers that it would take a couple hours. The truck was not even unloaded until 10:30. They started to build and then at 1:30 a.m. they said that the project was incorrect there were wrong colors, wrong doors and missing doors and damaged items. At that time, 1:30 a.m. they decided to scrap the whole project, saying, it was totally incorrect and they were unable to continue building. Left my house with broken glass and broken cartons half emptied and said they had talked to their boss and another team would be coming the next day with new product and the team would complete the project first thing in the morning. I then found out in the morning by calling customer service on 4 16 2012, that that was not going to happen that I would need to go into the store to rectify the situation. Therefore, I took a day off from work which cost me 1,000.00 (which I could prove) I am in the medical profession. I went to Customer Service and they told me to go back upstairs to the Pax Dept. I was treated very kindly by the specialist in that department. We decided at that point that we should scrap the 1st order and start a whole new order. The reason for that, was the drivers that dropped off the 1st order said they were certain that many of the cartons were picked wrong and loaded wrong (which I also paid a fee for of 40.00). At that time I went back to Customer Service with the new order which was considerably lower than the original order. They told me that I had to buy the new order before they would deliver it. It was not until I got very upset with her that they brought me a manager named Lisa Coakle. She the took a considerable amount of time to resolve the problem only because it was very complicated. And also, there was an outside delivery service involved. She then came back to me and told me that they would pick up the old original order and delivery the new order. Of the old order, we were able to keep three units. We then had the new drivers return the rest which was 55 pieces. I then had to take another day off of work for the new delivery on Wednesday April 18, which cost me another !,000.00 dollars of missing work. The new delivery team Joe and Manny got to my house at 8:00p.m. on Wednesday night. They stopped working at 12:30 a.m. because there was still way too much work to do and they said they would come back on Thursday the 19tth between 9am and 10am. They arrived at 11:00a.m. They worked until 7:00.p.m They packed and cleaned up the mess that was left from the previous drivers on Sunday. Manny and Joe are worth their weight in gold as far as I’m concerned. They did an excellent job. This all could have been avoided, if from the start the dispatchers would not have pushed all of their drivers with more work than they could possibly handle in a day. We could have been the 1st stop early in the morning and none of this would have happened. Next I would like to compliment Lisa with all her knowledge and expertise in Customer Service and most importantly she was very courteous. She is the reason and the only reason that I would stay an Ikea customer. In short, I lost 3000.00 total in work and I sincerely believe I was defrauded for the deliver and build charges that I paid . In closing, I would like the credit that Lisa promised me for the returned items and a credit for order #122648973 of $837.30. I’m hoping we can resolve this in a civil manner. I would much rather that, then another course of action. Thank you in advance

On April 22, 2012, I purchased “Dokument” from Ikea in Brooklyn New York and disputed the charges with the cashiers because the product was advertised for less. The cashier couldn’t get a price check because staffs at the related department were not available, therefore she send me to the return department. I was appalled by the return department horrible and unacceptable attitude toward my dispute. I waited nearly half an hour and was serviced by Henry who after listened to my complaint on the incorrect pricing told me to “go find a supervisor” because his computer couldn’t confirm my disputed price. I stood there dumbfounded and insisted the problem to get straighten out. Then another Ikea co-worker named Meeka came out and I explained the same. Instead of resolving the problem, Meeka told me to follow Henry and walk to the department to confirm the advertised price. I got really fed up with both Henry and Meeka unprofessional attitude to handle a simple task at that moment that I impatiently insisted them to resolve it by themselves. Then Meeka gave me a ghetto attitude that if I didn’t follow Henry I will need to wait longer. I promised her that I will file a formal complaint for her poor customer service and she grimly insisted I should. Then she ignored me and flirted with her co-worker. After another half an hour, Meeka got off the phone and told me the advertised price said “white color Dokument” was on sale only. I was so stress out and upset that I requested for a refund. As an Ikea Family Member, I am disgraced to find out Ikea had retained incompetent employee that doesn’t know how to treat family member correctly and resolve issue efficiently. Meeka and Henry are examples individual that definitely need to be detained and desperately in need to be trained to serve customer the right way. I also fear Meeka ghetto attitude will retaliate on me with this complaint letter. My objective is not to get anyone in trouble, but to preserve Ikea excellent culture because Ikea is one of my favorite furniture stores and I always bring my family there every Sunday breakfast or lunch. I hope my complaint will give Ikea a cue that the Brooklyn Ikea might need more supervision in the customer service department and more communication between departments as well.

I live in Tokyo, and I occasionally visit Ikea Yokohama with my kids. They love it because of its wonderful playroom and cheap ice cream. My son decided to pick a desk and a shelf there for his own room. Needless to say, he was so excited, but the desk and shelf we bought a week ago and ordered to ship disappeared. GONE! Can you believe it? We paid and Ikea lost it!! The delivery company who claimed that they never received our staff. And we tried and tried to call Ikea, but it's always busy. I 've been trying almost all my waking hour for this whole week. I went to store today, and all they said was that I have to trying on lone. I feel like I was rubbed.