Ikea Corporate Office & Headquarters

THE WORST CUSTOMER SERVICE ON THE PLANET!!!!!, 3/18/12 I PLACED NOT ONE BUT 2 ORDERS FOR SEVERAL SHELVES WITH IKEA. MY RESPONSE WAS THAT A REP WILL CALL BACK OR EMAIL WITHIN 48HRS. I LIVE IN MANSFIELD TX. SOLD OUT THERE, CALLED ROUND ROCK TX ONLY 2 LEFT BUT HELPFUL TO ADVISE THAT HOUSTON IKEA HAD SEVEN SHELVES. CALLED AND EMAILED HOUSTON TO VARIFY AND YES, THEY HAD 7 OF THEM BUT ON SUN 3/18 NO ONE CAN TAKE MY ORDER INFO. EMAIL FROM IKEA NOW THE WAIT TIME CHANGED FROM 48HRS TO 72HRS PER LINDA. LINDA ASSURED THAT A REP WILL CONTACT ME BY PHONE B4 6:30 PM 3/21/12. AND GUESS WHAT NOBODY CALLED. I EMAILED AT 6:31 AND REECE EMAILED THAT A REP WILL CONTACT ME BY PHONE IN A FEW MIN. AT 6:31 AND A REP CALLED ME AT 6:57PM TO SAY SORRY BUT THEY ARE ALL GONE. JUST AS I FIGURED AFTER ALL IT HAS BEEN 3 DAYS. THIS COMPANY CAN CARE LESS ABOUT CUSTOMER SERVICE. MARK MY WORD IN TIME IT WILL CATCH UP WITH THEM AND THE DOORS WILL BE CLOSED FOREVER.

My partner and I visited your store in Tampa Fl Today 82 miles from our home one way. First I asked for help in your bedding department the young lady explained she was bussy and she would be with me in a few min. she never came back I finaly walked away and noticed here around the corner working on papperwork (Important YES) but not as important as the customer. I found some hooks in the next department on display never found them never found any one willing to help and I WENT BACK TO THEM TWICE I REALY LIKED THEM! left with out them. We endedup purchasing a bed and rug when we checked out there were only self check outs open. I was abble to scan the bed and pay for it but was un able to scan the carpet I tryed three times no one around to help. I was so mad I thought of just leaving with out paying I really dont think any one would have noticed. My partner insisted I due the right thing so I left the register and tracked an associate down she hade to open the pakege that the carpet was in and find the upc do they really think I would have ever found it?? I dont know how The owner of IKEA became one of the worlds richest men I can sure tell you how he will loose his fortune if he dosent train his people to represent his store in a better light than It was in today.

I would like to bring my husband to your store in New Haven, Ct. to shop. My husband has trouble walking and a motor scooter in the store would be helpful. I feel that a whole group of people are being left out of shopping at Ikea because they can't walk the entire store. Your cashiers could use a lesson in manners. Rude employees mean they are not being treated well by the company. Take a good look at your managers.

bought 2 mirrors for our bathrooms in jan 2011, just some weeks ago, one came crashing down in the middle of the night. whole bathroom covered in glass shards and smittereens! Thank God none of my children who used that particular bathroom was hurt.took us 2 hours to clear up the place. upon checking we saw to our horror that the mirror was not framed but attached/held by 7 double-sided tapes! we immediately emailed Ikea SG and told them about this situation and asked for their comment. know what theeir attitude was ?? an unidentified customer relation email flippantly apologised that no one was hurt...this was a discontinued item since 2010... could be due to wear and tear or crack/s appeared on mirror...!! they refused to refund us nor accept that these two mirrors were definitely design fault. how can a fragile piece of mirror/glass be held by double-sided tapes and pass quality control??? so cheap means no safety or QC in ikea??? we (our friends and relatives)will definitely not be buying any more products from ikea. todate, they hv not bothered to come back with a positive response nor identify themselves when replying.

I have not shopped your store before but if my experience last evening is any indication of normal I will not be shopping there ever again. My daughter wanted to redecorate her room so we were shopping your store. We got our stuff and were checking out. Very long lines, very slow. We finally get to the cashier and he walks off without a word to call someone on the phone leaving us waiting. When he returns and rings us up the total is $227.82. I give him $228. He then (slowly) counts it out three times, laying the bills out on the counter each time as if he had never handled a transaction before. Very annoying. We had something to eat at the snack bar and headed to the exit. Long lines to use the elevators as they are not all working. After about ten minutes of waiting for my turn I notice the “televator” sign and try that but only my shopping cart fits thru not the flat cart I had. There was a security guard standing in the area and I asked him if I was doing something wrong and he says there’s plenty of room to the left. I point out to him there are two poles and the cart does not fit between them and he acts as if this is news to him and he had never noticed it ‘til that moment. Very strange for someone whose job is simply to stand and observe things. More waiting and another employee walks by. I ask him if there is some other way out. He points out the televator (which I had already tried). I tell him this and he tells me to just put the large box on top of a shopping cart and leaves me the empty cart he had been pushing. I reject this idea as it-A: doesn’t seem safe and-B: the box is very heavy, so more waiting. After some more time I decide to wrestle the box onto the shopping cart since your employee said that was an option. We put our carts on your device and sure enough it moves 5 feet down the track and crashes to the floor damaging the contents. We go down the stairs and get the first cart off and I struggle to remove the large box off the belt so it won’t block the device. I have to leave my daughter to go back upstairs to find someone and tell them what happened. I’m told I need to go to customer service and take a number. Another long line. At his point I’m fed up with the entire process. You have my money and all I want is to get what I have paid for and leave as quickly as possible. I am very uncomfortable leaving my 13 year old daughter alone in what to me is a fairly deserted area. I see another employee, tell him what had happened and inform him that I am going to get another item to replace the one that was broken. I go back into the warehouse, get a replacement and was heading back out when a different employee stops me and tells me I can’t leave unless I “do things properly”. I explained to him that it was your employee that caused the problem and I was not going to waste any more of my time. A second employee shows up and they threaten to call the police unless I do things his way. He tells me he will get me thru the wait so since my daughter was still alone I decide to try it his way. We go back downstairs to get the receipt. I head back upstairs to customer service, he does not follow thru on his promise to speed me thru. By this time the line was lessened and I get to the clerk. I explain things to her, she makes a call, does something with my receipt and gives it back. I get the replacement unit I had previously and am finally leaving and your guys stop me again. They tell me I need do additional paperwork. By this time I’m totally fed up. His attitude was confrontational and intimidating and if it were not for my daughter being with me he would certainly have had to call the police because things would have escalated. How much crap do you expect people to put up with when the problem was not of my doing? This entire fiasco was caused by your absurdly inefficient front end operations and idiotic associates telling people do incorrect things. I will never set foot in your store again and will be certain I tell everyone I can how miserable an experience shopping there can be. I also expect this to be forwarded to your corporate offices and expect a formal response from them regarding this matter.

I am a 20 year old girl. A 25 kg box fell on my foot in IKEA because they had no staff available to help me lift it and it was wrongly stacked. I collapsed on their floor, blood everywhere, fainted and went into shock. They treated me so badly I can't believe it. I was hospitalised for 2 nights and had surgery. No accident report was filed and when I tried to contact them they refused to speak to me or my family for over 24 hours. When they agreed to speak to us they bullied and patronised us and tried to intimidate us. They clearly do this because they have no competition, as no other company around here offers flat-pack, construct yourself furniture. A truly arrogant company, who despise their customers.

Why can't I speak to anyone over the phone at the San Diego IKEA? I have bought and installed thousands of dollars woth of IKEA goods and full kitchens. Every once in awhile I need to speak to someone regarding a detail or two not outlined on their already tough to negotiate instructions. All I need is to speak to someone for clarification and I just get a voicemail EVERY TIME. This is unexcuseable.

I have had no issues and buy a lot at IKEA. We like the restaurant and often make a day of it. They have great stuff for the home and events. It is generally not moveable furniture, but, they are great at anticipating needs and sizes and have innovative design. I just bought a rug I was willing to pay more for but no one else had the dimensions. In how ever long it lasts, I can get another for the price, and it will be fresh and new. Have a leather couch 10+ years old--still in pristine condition, still in regular use, even with kids and dog. Moved that several times. Bought a new one for the larger home and they stood by the 10 year guarantee. Only item with an issue. I can see how someone who isn't handy and didn't know it wasn't easily moved will be frustrated with the furniture. For me, it is worth learning to assemble and it can be fixed up, if I must move it. Besides, there is so much neat stuff, even if you decide not to deal with assembled furniture. Will keep going back.

I will never purchase another piece of funiture from Ikea again. I purchased $1000.00 worth of bedroom furniture, cost to put it together and deliver it. Date of delivery they never showed up, i took off work and waited from 9am to 9pm for them. Called first thing the next morning was told they would be there later tonight - never showed up. I drove to the store, 30 minutes away to speak with ...them - they could not find my order. Did the reorder and was told they would deliver the next day - never showed up - back to the store -Paramus, NJ - my furniture was finally delivered a week later and 2 trips to the store. I took of of work 4 days, slept on a friends couch because I had just moved and had not bed. TERRIBLE CUSOMER SERVICE!!!!!!

there is an error in your tax calculation program in the Red Hook Brooklyn store. I wound up paying 22.18% sales tax in a city that only charges 8.875%. You charged the full 8.875% tax on the original purchase price, another 8.875% on the price after subtracting one store coupon and another 8.875% on the price after subtracting a second store coupon. I'm sure this is an ongoing problem that needs to be addressed immediately. Please let me know to whom i should send the reciept for reimbursement.

I've shopped at Ikea in the East Coast and have been waiting for one here in Stockton, California. Unfortunately, the closest two are about two hours drive out! I'm finally in a position to buy cabinets and stuff like that. (No longer renting.) But my life partner does not see the point in wasting gas to go two hours away just to buy furniture and fixtures when Lowe's or Home Depot is just around the corner. So IKEA CORPORATE HEADQUARTERS, CEOs and Powers-that-be, please, please, see about putting an IKEA store in Trinity Parkway. Yes, that place is a lot better than the heart of Stockton. People from Lodi and Galt will come and shop at your store. They'll love you here! We'll love you here! Please come! Heck, with IKEA opening here, we may even have Modesto People and Elk Grove people make the trek up here to shop at your place. We've also got Tracy and Manteca people. I also believe that the demographics of Stockton is pretty middle class who like tinkering with their homes. (Not to mention bargain prices on homes at the moment. We have loads!) Please come. I'm only giving IKEA a 3 star because you're too far away. Had you been in my neighborhood, you'd have gotten 5. Thanks!

You should seriously consider opening a store in Portsmouth, NH (the old Pease Airforce Base.) Near by is University of NH, 30 miles north are several colleges in Maine, and south toward Boston there are also MANY colleges. New Hampshire is a sales tax free state. Portsmouth and Portland are small cities filled with young professionals and college grads who want to stay in the area because of the quality of life. Seriously, please consider Pease. I live in Maine and work for General Dynamics in Maine and have no ulterior motive in suggesting Pease and New Hampshire other than that my wife and I love Ikea BUT, traveling 1-1/2 to 2 hours to the Boston area to shop is unlikely unless we are going that way for other reasons. Thanks

Good afernoon i was so happy to see on the news that Ikea was going green, i was hopeing i could speack to someone about what my company can do to help you save up words of 50% off your power usege. please look at my companys website www.diffuserspecialist.com under retrofit products i have done some of the largest lighting retro fit projects in the country, if you have have any questions on have we can save you money please email to customerservice@diffuserspecialist. com and my team will help you thank you and have a great day

Please, Please, Please bring back the Glasort Trad duvet cover! I have searched EVERYWHERE for it and cannot find even a display to purchace! Im not sure why its not in stores anymore, but if there is any way I can purchase one or you have one in headquarters please let me know!

I have been trying to buy some Expedit book case from IKEA in Orlando for a long time now!!! They have probably given me every reason in the book why they do not have it here. They suggest I go to The IKEA in Tampa which is 150 miles from my house or Sunrise IKEA which is 200 miles from my house. I asked them if they can transfer the book case from Tampa or Sunrise to Orlando after I pay for them and I will pick them up from Orlando. We do not have inter store transfer. What is going on?? Is this IKEA same as IKEA Europe?? I was in UK before moving to this country and the service there was amazing. NIl

I am a regular ikea customer and can be reached on jiyere@yahoo.com. I want to explore franchising options. I need details and coontacts of responsible officers to discus with. Kindly assist ASAP.

I bought 2 desk lamps in the New Haven store..Upon opening the 2cd lamp I found a huge dead cockroach in it...I saw the product was made and packed in China..I went online and sure enough it is a Chinese cockroach..I could not reach anyone in the store..no operator no way to reach a living soul..I also left 2 voicemails at the corporate office and nothing...If they ignore a paying customer I can't imagine the deplorable and infested conditions they allow their workers to be in...

Dear Sir, I am very sorry to inform you that I will move my bussiness elsewere since your stuff in Greece has a very poor customer relationship. I ahve been waiting for almost a month now for a specific product. I understand that your stuff in Greece are trained so that they misslead their customers in terms of availability of a product. In the first week their answer was in a few days. The next week their answer was next week. Now their answer is in a couple of weeks. If I had this last answer from the beggining I would propably have waited for the product arrival. But since Mr Ifantidis the Greek Manager of IKEA has trained his employees in missleading the customers I am forced to take my bussiness elsewere. Your choise of employees is very very poor. I am possitive the meaning customer care if an alien word for him. A very dissapointed Former customer.

My student son bought several pieces of furniture at the brooklyn store. He paid for delivery and assembly. When the bed was delivered, they did not bring the mattress. My son is sleeping on his apartment floor because Ikea has to investigate the location of the mattress that was supposed to be delivered. They even charged him twice for the delivery. He and I have spent hours on the phone with their supervisors attempting to have the mattress delivered but there is no resolution. Ikea does not have customer service after you give them your money. I will never set foot in an Ikea store. If they actually had customer service, they would first deliver a mattress the next day with an apology and then try to figure out what happened at the original delivery.

I spent several hundreds of dollars at the Conshohocken store this past Monday on shelving, bedding, and lighting for my son's room. Not only were there no salespeople in sight to help us with the needed parts, but there was only one person at the cash register for the entire store! Once we got home, thirty miles away, we discovered that we needed our own screws for the shelves, a separate electric cord for the light fixture, and the king size duvet cover does not come with any type of closure where you insert the duvet. I called customer service to order the $5.99 cord and was told I'd have to pay a minimum of $21.00 to have it shipped and there was no exception. The customer service manager told me It was my responsibility to see a sign, somewhere in the lighting department that explained I "might" need a separate cord! That's the most ridiculous thing I've ever heard. At minimum they should allow the customer to order the cord and pay the actual shipping cost, not a set minimum of $21.00! With a store as large as IKEA I find it hard to believe they can't put a small item in a small box and charge a flat rate just like the general public can do at the post office! I will never shop there again.