139 Reviews For Ikea Headquarters & Corporate Office

Horrible customer service....store was empty in Stoughton Ma. They will be out of business soon...good news for all of the customers screwed by them


Delivered box that included bed, but there were no screws, bolts, etc. in the package. Now, we can't reach anyone to fix the problem.


Bad shipping policy. that is ridiculous that you won't ship to P.O. boxes. Am finished shopping with this store and will shop where they have better shipping.


Anyone interested in "Class action Lawsuit" on Ikea? I am SERIOUSLY considering it

love IKEA

I currently live in Hampton, Georgia. I'm planning to move to El Paso,Texas. Population 674,433. We would love to have an IKEA in El Paso. El Paso is a border town and a major part of the shoppers are from Mexico. I'm sure business would be great! Thank you, Gloria Trinta De Leon

Tachikawa IKEA

Hey! I just brainstormed a grrreat idea! If your concept is D.I.Y, why don't you fire all your staff members and make all customers buy your stuff from internet!! In that way, customers like me won't have to deal w/ crazy attitude wuss staff. IKEA would make a fortune too! Don't expect customers to rsearch and understand your concept.That's rediculous.C'mon you can do better than that!!


I having troulbes with you and your board s nembersc are fored god fathers from inport export dry good will see you I having trouble with country house house contrack need laywers sue court s down here brige contrck the arberham porth and rest

Worst place ever

I have been calling for a week and no one has returned my phone calls. I will never again spend money here. Not only that but I ordered a desk and a few end tables, guess what I got in the mail? A leg to one of my desk. Still don't have anything to use the leg for after a week.

nobody home

I spent 16 minutes on hold trying to purchase a gift card. I just left a message with corporate office. We will see if they return my call. Also tried to call store. What does a person have to do to spend money with Ikea??????


Never ever again would I spend money in IKEA. I would rather have red hot needles in my eyes than go there again. How come the lowest rating is just 'bad'?

Worst customer Service Ever

I have never experienced the incompetence that I have been dealing with before. The bed frame I purchased came without two essential boards and then after two full weeks to get the proper pieces, I realized that the frame pieces were mix-up with king pieces as well as the full pieces I ordered. Trying to get help to fix the problem has been more than a night mare. I would never order from this company again. Once you purchase your item you are on your own if something is wrong. They say they have a support center. . . what a joke.

Terrible service assembly and delivery Ikea Singapore

Ever since Ikea spore outsourced the assembly and delivery to a subcontractor, the ikea brand name has dropped. The subcontractor Poh Tiong Logistics is unprofessional on top of being extremely focused in milking the customer for every cent. The delivery personnel are often rude and inflexible. Please refer to Ikea singapore's Facebook and you can see the number of people angry with Ikea.


I really do not understand IKEA. They claim to be customer friendly but in their store in Bangkok, the staff demand that you have to buy your own milk for your tea. Its simply outragous and its TOTAL discrimation aimed at the world of tea drinkers. What have tea drinkers done to deserve such punishment. Clearly IKEA don't care. All they want is your money with ZERO customer service and 100% discrimination towards drinkers of tea. AWFUL !!!!!

Extremly Bad Service

The question is how important are the clients for Ikea? Since April 8, 2014 begins the nightmare with Ikea@ Carolina, Puerto Rico. These stores don’t have rating for Customer Satisfaction Service.

Worst cu service ever

Wait 3 hours for somebidy to replace a missing piece in my new bunk bed

wrong item delivered

Ikea sends the wrong item. Does nothing to help you straighten it out. leaves you on the phone for ever. . I wound up calling my credit card company to dispute the charge. I would be happy to work with them but they do nothing


Ikea customer service is the worst. I have been trying to get an issue resolved since 3/2/14 and customer service has not been helpful. I will never buying from them again.

overall Ikea

I cant understand all the negative about Ikea we are on our 2ND kitchen and have had furniture in every room of our 2 houses and never had a problem they have a great system that you can wash and change colors on some furniture and you can add to some pieces and create a totally different layout. I have and will continue to shop at their stores

Worst Customer Service Ever

Checked to see if my item was in stock before driving to the Ikea store. Grabbed one box for the chest of drawers. Cashier rung it up and said I was missing a box. I paid for the item, then was directed to go get the second box for the item. The second box was not in stock. Was told that I had to wait in the return line to return my item for a refund because they refused to ship the second part of the item to my home. The return line had over 50 customers waiting in it. Had to wait 30 minutes to speak to manager to see if they could process the refund without forcing me to wait in line, since it was their mistake anyway. Manager was not in the least bit apologetic. This is the last time that I will shop at Ikea. It is worth spending the extra money to shop at a place who is more organized and better understands customer service.

Ikea Installations

I more or less recently completed my second Ikea kitchen and I will tell the second one was a nightmare and I still have outstanding issues from the first one over a year ago. I am going to put all this together in a Word document and will post same here when complete. We are looking at doing a third kitchen but we are not looking at Ikea.

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