Ikea Corporate Office & Headquarters

It amazes me that IKEA feels it is acceptable for their employees to not answer the phone for customers who are calling. If you don't want to staff your locations properly, fine, but then provide an 800 number so that customers can get assistance. No other company in America treats its customers (the people that pay your mortgage and car payments) this way. How would you feel Mr. or Mrs. CEO if you needed to call a company with a question and stayed on the phone listening to it ring for over 20min and tried this throughout the day for hoursand NEVER EVER got a person to answer the phone? I thought maybe this was only the Tempe AZ location so I call San Diego CA, but it was the same story there. IKEA loves my money, but could care less about me or my needs as a customer.

I love the IKEA Pagens small cinnamon rolls, and have bought lots for several years. This month some moron VP exchanged the Pagens for "IKEA cinnamon rolls". These are totally awful, contains no foods, just chemicals. Do you guys at corporate really think that customers are that stoopid? Dump the chemicals from China labelled "cinnamon rolls" and get back the Pagens, they are delicious.

Today I was at your new Ikea store in Centennial CO and I loved it. I did have an incident where all of a sudden I was feeling very dizzy. Immediately, your IKEA personnel got me a chair and brought me something to eat. They were just so wonderful. I tried to call and give my thanks to your management at the store, but no one would let me talk to anyone. Now that was disappointing. The staff that helped me were near your restaurant. I do hope someone will say thank you again to them. Their kindness says a great deal about your store. Thank you. 9/1/2011

IKEA, I say with disgust, as I am forced to give them a 1 star minimum rating. I challange Susan Cifelli ( see comment dated 12/6/10 ) to have had worse customer service than received from Francis in Australia. I have never experienced a customer service officer that was so rude, accusatory, unhelpful and just plain made up company policy on the fly which included lies and accusing me of being a liar. A disgrace in any civilised society, but from the looks of the comments posted it seems to be greatly accepted and possibly even worn as a badge of honor by senior head office management. SHAME SHAME SHAME IKEA

Totally disappointed with IKEA at this point. I spent almost 5K in the last 2 weeks with your company. Set up home delivery for 8/20/11. After making the purchase I realized that i few of the items i had purchased and had scheduled for delivery were not going to fit in my daughter's apartment. I called IKEA customer service and after being transferred into a voice mail system specifically followed the recording instructions. I left my name, phone #, isell # and what my issue was. NEVER RECEIVED A RETURN CALL from ANYONE. I then decided to go back to the store in person and discuss this with someone. I was told by an employee in DELIVERY Services that they could NOT change the delivery contents and that i should NOT ACCEPT those items I no longer wanted when the delivery company arrived with the pieces and that i would be credited with the amount upon IKEA's receipt of those returned items. When i asked if there was a form the delivery person would have acknowledging that certain items were not accepted, I was told YES. My delivery note clearly states 10AM-2PM. I received a call the day prior to the delivery to acknowledge delivery would be made the following day, however between the hours of 12-4PM ...which was not what we agreed to and contradicts what is on IKEA'S DOCUMENT. When I called to discuss this I was told simply..IT'S 12-4. (the bill of lading i received also INDICATED 10AM-2PM) Yesterday at 350 PM I called your delivery company to find out where my delivery was. I was told they would be there in half hour. At 450 PM I received my delivery (MY PARTIAL DELIVERY) The items listed above were missing. As i was instructed by your delivery services person in the store, I declined the receipt of the following 301.366.72 701.034.67 801.021.51 801.432.17 901.057.19 When i asked the delivery men about the documentation they had all they simply showed me was a bill of lading indicating 28 PIECES!!!!!!!! No list of items. No quantity of each. NOTHING. I had to write down each item # i was declining to take along with the item #s of the items i was missing. The driver and I both signed the document acknowledging the situation. ITEMS RETURNED and ITEMS NEVER DELIVERED. One of which was a mattress and a box spring for my daughter to sleep on that evening in her new apartment. WHICH NEVER HAPPENED. I feel that thus far IKEA has been a huge disappointment, has lacked the professional courtesy to return my call and was ill equipped to address this situation. As a result, I now have to make a 3rd trip to your store to get this rectified. This has been a ridiculous situation for a consumer who has spent a substantial amount of money in your store. I want this rectified immediately. My expectation is that i receive a phone call from a manager with an explanation and a game plan to resolve this. My daughter had intentions of moving into her apartment yesterday (8/20) and now has no bed to sleep in, is missing a love seat and now making other sleeping arrangements. This is not a good way to treat your customers.

Terrible service! The people who work at the stores are nice BUT NO ONE TAKES RESPONSIBILITY FOR THEIR MISTAKES. In addition no one solves the problem.

A refrigerator was delivered with dents. I called 5 times, spoke to a customer service rep and was given a case number. No one returns my calls and the issue is still not resolved. Called another time the phone rings and no one answers. I tried their email and still no response. This is for the Atlanta Georgia Store. Worse customer service ever. And to think I reccommended Ikea to my daughter for a kitchen.I will now tell her to take her business elsewhere. No one should use Ikea for anything.

In my life, I have never experienced customer service like this. Absolutely the worst ever! Shocking!

I am one of those Swedish people living abroad. On a recent visit to my local IKEA to pick up some Swedish, typical food - THE REASON TO VISIT THE SHOP ON A REGULAR BASIS - I was informed that IKEA are introducing their own brand of food now and will not be selling the Swedish traditional brands anymore. THAT IS A REALLY, REALLY BAD IDEA. That will be like going to Konsum to buy something that pretends to be the true product. It will not work for me and you will not see me in the shop again.

Worst customer service ever! Reaching a live person from our local store is impossible and I'm still waiting for their case handler to resolve my problems within the 48 hour promised timeframe......72 hours later. Learned my lesson...I will never buy from Ikea again.

ACtually, "0" stars. Drove two hundred miles to the Charlotte store, purchased $2000 worth of merchandise PLUS paid the ridiculous "picking" and delivery fee. Spent four hours at the store getting everything together and waiting while they got their act together on processing the delivery. Left the store at closing. Realized when I got home that I had bought a size too large on the bookcase. Called the store and asked that they correct the order and include the correct size in the shipment. Refused to do so, telling me they cannot changed shipping orders ( I called first thing the next morning and the order was not scheduled for delivery for almost two weeks!) So - I am paying to have something delivered that I will now need to rent a truck to return, again driving 400 miles roundtrip, when they could easily have replaced the correct item. Never again. Their product may be good but their service is the worst ANYWHERE.

Ikea needs to expand more I called to ask about promotinng a food event and they were'nt even interested in hearing what I had to say owell it's their loss they would have had and extra 2000-3000 in foot traffic at their location. Way to reach out to the public. Ikea is "skit" which is swedish for crap!!!

This is a letter I tried to send to the Pres of Ikea USA...it was returned: I recently had the misfortune to deal with your “customer service” representatives on the phone. I will leave “customer service” in quotes because it was anything but service to your customers. You see, my son purchased several pieces of furniture for his new studio in NYC and after 12 hours of building a large dresser, two night stands, and a 20-cube bookshelf we finally got to the Fusion model table and chairs. We built the table and found that in building the chairs, that the back of one of the chairs was missing from the box. We promptly called “customer service” and waited…on hold….with the same message cycling through…for 63 minutes. When the “customer service” representative got on the phone, my son explained that we were missing the back to the Fusion set. The rep told him that he would have to come to the store with a receipt to collect the piece. If he did not have the receipt, he would be “shit out of luck”. Now, I don’t know about you, but I would think that there are very few calls, if any, that request a missing part for a piece of furniture unless you bought the set. Common sense would tell you that when you ask for a piece and give the name of the set of furniture that you really did buy it. Given the ridiculous answer, my son got upset and asked if she could simply look up the order on the computer and then overnight the piece to his apartment, since he no longer lives on Long Island, and going to the store would have been an inconvenience. The response was that he was out of luck if he didn’t have the receipt. You should note that that morning we received delivery of the entire order…so there was something on the computer…your rep was just too lazy. Admittedly, at that response from the “customer service” representative, my son became a little belligerent and asked for a manager. He was initially told yes, then no…and the representative hung up on him. What adds insult to injury is that the next day my wife went to the Ikea store on Long Island, with the receipt, and the person there asked where the rest of the chair was. Now, I am not sure what kind of training your company provides your representatives…if any, but my wife’s response was that the chair was at my son’s home awaiting the missing piece…and that carrying the thing on the train back and forth would have been even more of a hardship than making an extra trip to the store for this nonsense. The person at the store then got someone to bring down a complete set, open the box and remove the piece in question and gave it to my wife… THIS PERSON THEN SEALED UP THE BOX AND THEN PUT IT BACK ON THE SHELF WITH THE MISSING PIECE. So, I am writing to you to ask that you address this issue with me in writing so that I may know it is once again safe to consider shopping in Ikea and let my friends know the same.

Just had a horrific experience at the Hicksville, Long Island Store. The customer service employee was rude and inept. She allowed a customer to cut in front of me even though I was the next person called. The other customer was belligerent and rude, calling me awful names while I advocated for my turn. The customer service employee decided that she would let this rude human being ignore Ikea's number-calling policy. I asked for a manager but the employee would not call for one. I had to find the manager myself and then the employee denied that she behaved in the way that she did. The awful customer continued to harass me in the Ikea employees' presence and they did nothing to intervene. I was horrified that a simple excursion to return a few incidental items could become such a traumatic experience. The customer who harassed me, followed me out of the store. The Ikea staff is unprofessional and incompetent. Shame on Ikea! I promptly went to the Target around the corner as I will never shop at Ikea again!

Another customer had said it all that one star is too good for the customer service at Ikea via the telephone. The customer service person who gave NO customer service on a question as to when stock will be received in to the Bolingbrook store. She told me the same information that I already knew from the web site. All she did was read to me what I was looking at. She could not tell me when the stock would be in or where it was coming from. Poor Poor and unexceptial with what is happing in the world and someone is trying to purchase from your store, and you push them away to go somewhere else for the product. Ikea you are not the only game in town and if the don't start caring about the customer the store will not survive. The customer service person told me to try back in a few week. That is not the answer I wanted to hear. Ikea get your ---- together.....

hicksville ikea is horrible , rich should not be in customer service, he should be in 1000000 hours training for it. Florence should not be able to talk to customers, she is rude, obnoxious, and is not a manager so she should keep her mouth shut. They should both be fired, will be telling 5 friends, who will then tell their 5 friends and so on, NEVER to shop at Ikea and def never shop in Hicksville.

There are no words to describe how horrible the customer service is at the Hicksville location. Long line. Rude associates. No live person ever gets on the phone when you call about your delivery order that you were supposed to haved been contacted about the day prior. I finally hung up after 16 minutes of being on hold. IKEA has the worst customer service in the world!!!

5-31-11 Ikea, We have a building located at 2305 NW 13th Street where SticksNStuff Furniture is currently located. They will be vacating soon. The building has 32,088 SF (NRA), 47,152 (GBA). The 32,088 SF is currently divided 17,439 SF NRA on the first floor, 14,649 SF mezzanine and 15,064 SF warehouse with a freight elevator. The space is available for lease. I have attached a preliminary plan to divide the space in the future as well. Please advise if your would be interested in viewing the property. Thank you, Bob 352-240-9004

I AM SITTING IN THE PARKING LOT OF A STORE THAT IS ADVERTISED ON THE WEBSITE AS OPENED UNTIL 7 pm I Wastedf gas because this HUGH company is TOO Fing lazy to post on the website they are closed to celebrate a religious holiday at 6 pm. Sure happy a busted my butt to drive 30 miles after I got done with work AND celebrated the religious holiday in the morning like the rest of the world ! General Information Address: 8000 IKEA Way Bloomington, MN 55425 Phone: (952)858-8088 Store opening hours: Winter Hours: Mon - Thurs:10am - 8pm Fri- Sat: 10am-9pm Sun:10am - 7pm

i have purchased three lambs at ikea 1year ago but i can not get new bulbs now because they changed the model. I now have to throway three lambs that are in perfect working order just because ikea wants you to spend your good money on the same lambs,so they get your money. This will be the last time i make purchase at ikea. They get you coming & going. barbara