Hyundai Motor America Corporate Office & Headquarters

I have gotten the worst run around by the Hyundai dealerships in Northwest Indiana. I wanted a Veloster in the electrolyte green color with the tech package with manual trans. Well, there seems to be 5 of them in the USA. I wanted this car & was willing to pay for the shipping expense. One week later I have nothing but frusturation. I was told by Neilson that shipping could be up to $3000.00. Shaffer told me $1200.00 Web told me $600 - $800.00. But nobody took me seriously! Nobody did a damn thing to get me this car. I called dozens of dealerships trying to do this deal my self. We even found a private shipping company that would transport the car for $795.00. So what's with the $3000.00 dallors? Or the $1200.00 dallor quotes? Obviously trying to screw me don't you think? Then this idiot Bill Hughes guy from Shaffer was so unbelievable rude, sarcastic and disrespectful that I want to punch him. Yes, I want a car that is hard to get!!! So why can't I get someone to help me get it???? My disadvantage is I have a trade in. I needed a local dealer's help to complete the process. All I can say about my experience this past week is, "I hate Hyundai!" Keep your stupid car! Your a bunch of incompetents!! Most pissifying experience EVER!!!!! oh and FYI: The carpet in the Veloster sucks. It's like velcro. Even the most powerful vacuum can't pull anything out of that cheap ass carpet.

Hyundai seems to be junk according to all these reveiws!!

We dropped our car off at Hallmark Hyundai in Hendersonville, TN on May 30th, 2012 for an oil leak on our 2013 Hyundai Genesis coupe and they had it for 6 days. They told us it was fixed after about two days and then called back and said it wasn't fixed. Finally, my husband picked it up on June 5th and I asked that he call me when he picked it up because I had written down the mileage when we dropped it off. It had 1,024 mi on it when we dropped it off and when he picked it up, it had 1,270! It was also sitting on dead empty. They had given us a loaner car 2 days after we had dropped our car off and the guy that worked there told my husband to make sure we returned the car with gas in it! That's not the half of it though, after he drove our car straight home, we found a dent on the roof of the car! I can assure you that it was not there when we dropped the vehicle off...as we had only had the car for 5 weeks and my husband had washed the car at least 6 times during the time we had it. My husband and the service manager, Allen also did a walk around of the car to check for any damages the day we dropped the car off. When I called the dealership about the miles and dent, they had no reasonable explanation about either. I asked if they had cameras on the lot and was told by the service manager that they did not! No cameras?! What business doesn't have cameras? I had to take off of work on Wed, June 6th to take the car back over there for them to look at it. I then had to take it back over there on Fri, June 8th for them to repair the dent.. I put another 80 mi on my car having to take it back over there twice after we picked it up on June 5th. I never received any reasonable explanation as to why the car had 250 mi put on it other than they had to "test drive" it or I must have written the mileage down wrong. The general manager, Curtis did say that since I had a sporty car that it made him wonder about it being driven. I told him that I knew it was not uncommon because I had read several stories online about the same thing happening to others. They offered to repair the dent, give me a full tank of gas and a free oil change. I had them repair the dent and put gas in my car(it was on a 1/2 tank) yesterday because once I left there, I never wanted to deal with them again. However, what kind of people do this to someone's brand new car? There is no telling how they drove it while they had it! By the way, on the invoice, they had the mileage in as 1230 and the mileage out at 1245 ...they falsified the invoice. The car was sitting at 1270 miles when we picked it up! We didn't buy our car here, we only had it serviced here but never again! We also have never owned a Hyundai and if this is any indication of what one is like, then I will never be buying another one! I have NEVER experienced anything like this before. I've been told that dealerships don't like to work on vehicles that they didn't sell. I guess this is what they do to your car if they have to service it and they didn't sell it to you! They will never, ever touch my car again! I just wonder how many other customers that they have done this to!

First, let me state here that I gave a 1 star rating because I could not find a zero. I have a 2012 Sonata that that I purchased from Plaza Hyundai on Nostrand Ave. in Brooklyn in January and everything initially started out well. Ms. Tranasia was my salesperson; though a bit "giddy", she assured me that the Sonata came with many features and improvements and that the engine (DGI) was a 'Damn Good Engine'. However, several months ago, the BlueLink system detected a problem with the transmission. I took the car back to Hyundai and after checking the report, Alexander (one of the supervisors there) along with one of the mechanics informed me that the BlueLink system was very sensitive and that anything might trigger a problem with the BlueLink system. Well, this past Friday (6/8/12), while going home, the brand new 2012 Sonata with a "Damn Good Engine" lost power and I had to coast the car to a save bus stop location. I called up their Road Side Assistance program and everything went downhill from there. I had to wait for over two hour for a rude neggro (Cory) to show up (and I state that as a black man myself). His attitude was nasty and for $20 he offered to drop me to my house. I should state here that the I had already spoken to the dispatcher from Quality Automotive Services Inc. and asked for that service. Now after several days and numerous phone calls, NOBODY KNOWS where my car is. The tow truck took my car to their garage because the Hyundai service center closed at 6:30pm. So after checking for two days, I was initially told that my car was at the Hyundai service center on Nostrand Ave. When I placed a second call, I was told that the car was not there and that I should call the tow truck company to find out where my vehicle was. Needless to say, I don't play dumb-ass games like that. If I called the Hyundai Vehicle Assistance people, and if they work with 'ship-shod' people like the one I've described in the onset of this letter, it is not my responsibility to call any one. My name is not Hyundai, and I don't subcontract jackasses who don't know how to behave on a professional level. So we're at the place now that the service department at the Nostrand Ave. dealership is trying to locate my car. One last note...I asked for a loner car and was told that there were none available. I think this say something about Hyundai cars...I mean, I'm just saying?

I have owned a Hyundai Sante Fe since 2005. I have purchased 3 since then.I drive a 2009 Sante Fe and had no problems until the entire radio and nativigation system completely shut down. The cost to repair is excessive, and no results from the dealer. Not sure how I will handle this matter, but I am very upset. Just an FYI

I have an 2006 Hyundai Tiburon SE. It has a 6-speed manual transmission. I was satisfied with the car until Billingsley Hyundai in Lawton, OK told me I needed to replace the clutch and transmission. Im the second owner on this car and it has under 65 thousand miles. This car was not treated poorly. Im not satisfied with having to pay over 7,500 to get car fixed. I'm working on who I can talk to about this concern.

I received an email to come for an oil change and 110 point inspection. Just got the 2010 sonata in January 2012 and being told I need a new battery? Shouldn't that have been discovered before the car left the lot? Don't car batteries last more than 2 years? It was bad enough they did a horrible job detailing the car when I bought it, I had to jump thru hoops to get the manual for the car. I don't think I should have to pay for a battery that they should have known was going bad and if course so much for all the warranties.

2012 Elantra what a POS!!!! When I put it in reverse. I hear a fluttering or clicking sound. ONLY in reverse. I have had it in the shop 4 times. I have now contacted corporate and a lemon law attorney. no one can seem to "duplicate" the noise I hear. In spite of they had me in a rental for 22 days, put lots of miles on it, and was advised that atleast 6 people drove it, and heard nothing. BULLSHIT!!!! Hall Hyundai Western Branch in Chesapeake, Virginia YOU SUCK! I'm not through with you yet. Ms. Waters will be contacting you shortly for alllll those records you refuse to let me see or have a copy of. NEVER EVER buy Hyundai!

Complaint sent to Hyundai Corporate on 5/31/12 I own several Hyundai’s, and never have I been so disgusted with Hyundai as I am right now. I have a 2009 Hyundai Elantra Touring that I purchased brand new from Coastal Hyundai in Melbourne. However, Cocoa Hyundai in Cocoa is closer to my home, so I've been taking my vehicle there for regular maintenance. That parts/service department is the biggest con I've ever been to. My last visit was Tuesday of last week (May 22nd) and I was told about all of the routine maintenance that I was not taking care of. When I mentioned the fact that it was only recently mentioned that I needed to have my fluids flushed the lady at the counter rudely informed me that "had I checked my book I would have known." So, after checking my book this morning, I've found that the work this woman was telling me was so OVERDUE wasn't even supposed to have been done yet. According to my maintenance book that was provided to me when I purchased my vehicle it states the following: Timing Belt – Replace at 90,000 miles or 72 months Drive Belt – Inspect every 7,500 miles or 12 months Transmission Flush – Replace at 105,000 miles or 84 months Coolant Flush – At first replace at 60,000 miles or 60 months. After that, replace every 30,000 miles or 24 months Brake Fluid Flush – Inspect every 15,000 miles This dingy woman at the counter told me that my timing and drive belts were supposed to been changed at 60,000 miles and that they are cracking. Additionally, she made it sound like they were about to fall off the vehicle, and if something should happen, my engine would be destroyed. Please explain to me why the book states to change the timing belt at 90,000 miles if it won’t last that long? My husband sells parts for Peterbilt and I completely understand that this is how your company makes its money, but you’re not going to make it off me. I really don’t appreciate the fact that this “lady” (using that term very loosely) felt the need to talk to me like I’m an idiot. I don’t know where you pick these people up at, but you need to hire more qualified individuals. I’m not sexist, but parts sales & service is not a place for females. This woman was the perfect example of that. Everything isn’t always done by the book. And if you’re going to quote my manual, how about you take it out and read it before you treat me like a piece of crap. This lady has me on the “severe” driving conditions rather than normal. I drive 50 miles round trip on I-95 five days a week. I don't consider that extreme. Anyhow, she needs to be retrained!!! Both on her customer service skills as well as on your maintenance schedules. The dealerships refuse to work on my vehicle (for anything other than a simple oil change) on the weekend. I work Monday – Friday and need both of my vehicles for my husband and myself to get to work. If you can’t accommodate anything other than oil changes on the weekend, you should offer a loaner vehicle to those of us that work. I’ve only been able to get a loaner vehicle once (after putting a $50 deposit down) and it was like pulling teeth with Cocoa Hyundai. Also, why give people the cheapest piece of crap you have (a bare bones Hyundai Accent)? Just a thought… You may want to give them something comparable to what they brought in if not nicer so they may want to upgrade. Additionally, I've been complaining about my transmission slipping for over two years and I've been put off each and every time that I bring it up when my vehicle is in for maintenance. I keep hearing that the technicians can't duplicate the problem, or that they've "done me a favor" and reset my computer, or that when you are in higher RPM's that the vehicle shifts harder which may feel like the transmission is slipping, or my personal favorite... that the vehicle gets "trained" and when two different people drive the car it gets confused, which may cause problems. If that's the case, how does every rental car in world not have this problem?????? I’ve also asked how it will be handled when my transmission completely breaks outside of the 100,000 mile warranty. The girl at the desk assured me that it would be taken care of since there is a long history of me complaining about my transmission slipping. However, something tells me that it won’t be covered seeing as how it’s this hard to get things taken care of when I’m still under warranty. Also, I'm going on my third set of tires with this car (have 62,000 miles on it). There is an issue with the rear wheels. I've complained about this multiple times even after having my vehicle aligned twice at a private company. Cocoa Hyundai tells me that I need an alignment again even after offering to show proof that I've already had it done. I was basically told that if it's not done at Hyundai it doesn't mean squat. So, I asked what would be done if the wheels came out of alignment again after having it done there. Oh, in that case, after I drive out of the parking lot it's no longer warranted. Why in the hell would I pay your prices when you don't even guarantee it and I'm telling you there's an ongoing issue????? I'm completely disgusted with Hyundai service and the quality of my vehicle and I will NEVER buy another Hyundai. The time before last (58,000 miles) I had the dealership order another visor for my vehicle because the mirror cover fell off in my hand while moving the visor. We had a death in the family and I did not get in to have the part put in until I was over 60,000 miles and then was told that they'd have to do me a favor and alter the mileage since when they ordered the part I was under warranty and now I no longer was. Why should that have even been said? Your sales people/"customer service" employees are TERRIBLE! I’ve always stood by Hyundai, but after my experience with this car, that will no longer be the case. I purchased two brand new Hyundai’s from Coastal Hyundai in 2009. My husband purchased a used 2005 Tiburon and, sadly, his car is in much better shape than my 2009.

Today I went to get a oil change for my 2010 sonata and I also said my air conditioner smells bad. Last time I went to change air cabin filter they said they would do it, but today they said last time they didn't change the air cabin filter. Also, the air cabin filter smelled from when I first bought my car. I also had to wait four hours. I will never buy a Hyundai again and stick to gmc and chevrolet, dealer who's doesn't lie to their customers.

I bought a Stana fe 2005 that is and have had it back to the now three times for catalytic converter problem they have replaced the bank one converter and now the bank 2 converter is bad and waitting for the part to come in to fix it. I think the down stream conver is bad also i think they are waitting till the 8 years or the 80,000 mile warrenty is up so I have to pay for it my self. I thinking it would have been better to not buy the thing as it will not go up a hill very good right now but the dealership is not listening to me.

I bought a used 2004 XG350L and have had head aches ever since. They tell me my problem is my air bag light keeps coming on because i keep moving my seat and the electrical wire for the air bag is running under my seat and ever time i adjust my seat it is running over the wire for the air bag light. Every time I take it in to be repaired it cost me and not the company who built this dam thing. Why should I have to keep paying for a factory defect? Does anyone else have this problem or ever heard of it?

took my hyundai accent in to the repair shop three times for vibrating front tire but the monkeys that work there cant seem to find or fix the problem. probably waiting for the warranty to expire.will never buy another hyundai again.

I bought a 2011 sonata Hyundai New. 18,000 miles and I need four new tires. The car was serviced by Hyundai and supposedly tires were rotated when I had the oil changed. I brought my car in three times because it kept pulling, the mechanic claimed alignment was done every time I brought the car in. Last week I brought my car in again because car was still pulling to the left. Mechanic told me front tires were bald and he would not do alignment until I replaced tires. I told him to just do the alignment. Car is still pulling. Manager told me the tires are not under warranty!!! I don't think I'll be buying another Hyundai. Bottom line I brought my car to Costco for new tires, mechanic stated that the tires were never rotated. After buying four tires for 612.00 I'm very disgusted with Hyundai, who the hell does not give you a warranty on New tires? HYUNDAI shame on this car manufacturer.

I purchased a 2004 Hyundai Accent brand new never had any major problems til my transmission started to slip after 90k miles had that fixed and I few months later my car stopped on me I contacted Don Carlton Hyundai here in Tulsa, Ok several time to get a dynastic on it with no responses from the service team I then had to ask to speck w/ someone higher up. After speaking w/ management the offered to do the dynastic for free to let me know what the problem was. I received a call the next day saying that it was I'm pulley n timing belt that would cost a little under $200. Later that day maybe the next I received a call from someone not in the service area saying that just fixing the pulley n timing belt would not fix the problem n someone would get back w/ me. Well, no one did. I called back the following week to ask what was going on n someone tells me that the valves had been damaged n once again fixing the timing would not fix my car. I told them NOT to do anything to it.. As I attempt to go get my vehicle, my car was tore apart as if the began to fix it and said they had never contacted me. Very rude service manger, rude owner and manager of the dealership after long awaiting a phone call for him said he would contact me back after specking w/ his service manager. It's been long over a month almost two and has yet to hear back from him. Poor poor poor service!!

We were contacted by Giuffre Hyundai in response to an on-line search. We were promised an Elantra for an agreed upon price for CASH if we came in the same day, which was how we wanted to pay. We confirmed this in conversation with Amanda 5 times during the course of the day. Of course the car we wanted was not available when we got there, the woman we had dealt with had left for the day despite telling us she would be there till 9 pm, and financing was the only option in order to receive the pricing promised. In addition,and no more than 2 feet away from us, two salesman proceeded to get into a physical altercation right on the sales floor and needed to be physically restrained. Prices quoted were not the actual pricing when we signed financial papers. Bait and switch for sure. By then we were signed, sealed and taken. We went in with high hopes and left sick to our stomach. No joy with this new car. Never again. No Hyundais ever again. Here we come Toyota or Honda

i bought a 2012 sonata GLS from major hyundai, PA and i am so sorry i did. the best thing about the car is the gas MPG. the car was in the shop for 4weeks for repairs and now i have to take it again, and the dealership is pushing me around and now does not even want to take the car for service. i need help. all this money i spent on this and now nothing. should have went with a Honda or Nissan.

I am not on here to knock Hyundai vehicles. I am very dissatisfied with the level of service I have received from Romero Hyundai in Ontario, California. I have recently purchased two vehicles from them and have had nothing near the support they promised. The first issue was the trade-in. Romero took over 3 1/2 weeks to pay off the car. My girlfriend recieved notificatio from Toyota that she will receive a 30 day late on her credit. When I contacted Romero, Phil, the salesperson alluded that it was "our" fault and not Romero's. I hung up on him. What a liar. The second issue was when we did the 3,500 service. I had 2 emials confirming my appointment. When I called the night before to confirm, I was told it was not scheduled. When I called Phil he said he would correct it. He called back and said it was with Dave the service manager at 730am. I mentioned that I did not want my girlfriend to come in at 730am and leave at 930am for an oil change, and to not put us on. She left at 925am. I called and spoke to Jamie and made my complaint. She said she would look into the issue and have Dave call me back. The Romero Service Manager NEVER called back. Talking to Jamie at Romero is totally useless. Never again!

I bought a new 2011 Genesis sedan and I have never been so happy and pleased with a car. The only thing that you need to do is move the seat controls on the doors. I also have a Kia Amanti and the controls for the seats are on the door and I love it. Easy access quickly if I'm not comfortable. You put them on the doors in the Equus and the new Azera. I would trade my car in and get another one if you put that feature in. I have no complaints about the Genesis, I love it. The owner of my company drives a Range Rover and he was very impressed with the workmanship of my car. Good job Hyundai just move the seat controls because I cannot afford the Equus yet.

I have just purchased a 2012 Elantra Touring sedan. It handles beautifully but has the hardest ride of any of the 30 plus autos I have owned since 1944. I don't know how I missed this feature in my short tryout. I contacted the salesman who suggested I lower the tire air pressure from 36 to 32 pounds. This helped some but I am afraid the car is going to make me sick on rough roads. I would appreciate any suggestion you might have for alleviation of the problem, but am afraid I will have to change cars soon. I would have to rate the car at 1 star because of the ride. It certainly would be nice if there was a return policy of 24-48 hours. Richard R. Dohm 3607 Augusta Drive, Columbia, Mo. (573) 449-7548 (Joe Machens Hyundai dealer, Columbia, Mo.)