Hyundai Motor America Corporate Office & Headquarters

I am still dealing with my Hyundai problems so I don't want to say anything specific but how about we all start at twitter campaign. That moves the news faster than anything!

Albany, NY After 17 months, my 2009 Sonata had an issue when decelerating: it lurched at 20 mph. My dealer, Lia Hyundai, indicated that this problem was covered by a Technical Service Bulletin. After bringing it in for the third time (27,000 miles) they determined that the transmission should be replaced. They had the car for a week and I was provided with a 2011 loaner (NICE CAR!!). On January 10th, the loaner was returned and my wife left the dealer's service department at 5:00 pm. At 5:10, only 5 miles from the dealer, the car went on fire while being driven and was deemed totaled by my insurance company. Luckily my wife escaped physical injury - but she remains a bit jittery to this day. The dealer admitted no wrongdoing and offered me a 2011 Sonata at $1000 below invoice as instructed by their controller - I was told. I felt this was insufficient and was offended that I had to "do the negotiation dance". The dealer referred me their business office. This family owned business owns about 15 dealerships (multiple brands) and after about 6 attempts to contact the controller I sat in his lobby until he saw my wife and me. He sat cross armed and said that they had no obligation since insurance gave me book value - regardless of whether the problem was faulty service, a faulty replacement part or a manufacturer's defect in the vehicle itself. I did mention that I wouldn't ask them to admit any legal culpability in writing if they were reasonable.

Part 2 He asked for 24 hours to become familiar with our situation since knew nothing about it and suggested any peace offering was unlikely since they don't make money on car sales. When he got back to my wife he said that when you buy a car "You live by the sword, you die by the sword". INSENSITIVE INDEED!!! Now I know that insurance did what 'they do': pay out fair market value but there's an issue here, I think. And Hyundai refuses to see the distinction between what must be done (insurance company payout) and the "right thing to do". I wasn't asking them for a $22,000 car for free, but their refusal to "do the right thing" is deplorable. The dealer told me to take it up with HyundaiUSA and HyundaiUSA said this was a dealer issue. My claim with HyundaiUSA is now 8 weeks old and I am now told that they need more information and once received, the will review the claim within another 4 weeks. I can't imagine what else they need: I send them a file almost 2" thick. I've since moved on and bought another vehicle - not a Hyundai. Suggestions, comments? Like David Smith (see 1/31/11 posting above) I too have gone from advocate to disgruntled and let every dealership I subsequently walked into know about my experience with this dealer and the parent organization.

DO NOT BUY A CAR FROM PRESTON HYUNDAI THEY DO NOT STAND BEHIND THERE VEHICLES. I GOT MY CAR SERVICED UNDER WARRANTY IN AUGUST FOR A TIMING BELT NOW 5 MONTHS LATER MY ENGINE HAS BEEN DESTROYED. THEY TOLD ME I NEED A NEW ENGINE AND WAS NOT CAUSED BY THE PREVIOUS WORK THEY DID ON MY ENGINE. TO FIND OUT WHEN I TOOK IT SOMEWHERE ELSE TO BE FIXED THE MECHANIC SAID THE TIMING BELT WAS OFF ACCORDING TO THE COMPUTER READINGS FROM MY CAR AND THIS IS WHAT CAUSED THE DAMAGE TO THE ENGINE. OF COURSE HYUNDAI WILL NOT DO ANYTHING ABOUT IT AND I STILL OWE ALOT OF MONEY ON MY CAR AND HAVE TO REPLACE ENGINE. MY CAR IS ONLY 4 YEARS OLD.I WILL NEVER BUY ANOTHER CAR FROM THEM AGAIN. THEY ONLY WANT TO HELP YOU WHEN YOU ARE PURCHASING A VEHICLE FROM THEM AND THEY ARE GOING TO MAKE MONEY.OTHERWISE THEY DONT CARE!!!!!!

NJ dealers are grossly uneducated about the cars they represent.All we wanted was a Tuscon Limited with silver exterior, nav, and black/brown interior.At each dealer we were told that they have exactly what we want. NONE OF THE DEALERS HAD THE CAR THEY SAID THEY HAD. You think one could be locared...... If this is the way they operate...No thanks for me and my family.

I was a big fan of Hyundai. I am a doctor and in the physicians parking lot my Azera was surrounded by BMWs, Lexus and Mercedes.I was always defending my choice of Hyundai, but no more.I brought my car back from routine service and some minor recommended work with car dripping oil (more like pouring out). After we picked it up the first time it beagan smoking like a chimney before we got a mile from the dealership and returned only to be told that it was just some oil spilled. To make a long story short, it still is in shop, dripping oil. I sold traded it in for a Toyota sight unseen, disclosing to Toyota what happened. I also traded my son's Tucson in. I will never buy a Hyundai again. I gone from advocate to disgruntled and will let everyone know about it.

DO NOT LET HYUNDAI SERVICE YOUR CAR!!! I took my new Hyundai Elantra Special Edition for the first 3000 mile oil change and service on Saturday. The engine ran out of oil Monday morning on the way to work. It is ruined. I expect to have the car replaced. They are dragging their heels on doing anything about it. The dealer is Round Rock Hyundai Owned by Penske Automotive. The Hyundai Regional Service Manager Don Fowler said there was nothing Hyundai could do about it, except call the dealer and tell them that I am unhappy.

Hyundai puts defective parts in their vehicles and then don't issues the recalls to everyone. When the part breaks you have to pay for all towing to get their CRAP fixed. Nice business practices Hyundai. I will NEVER purchase from you again.

Got car brand new with 30 miles in odometer, @ 1500 miles dealer replaced tranny under warranty because of grinding gears on 2nd and 3rd gear, after several trips to the dealer tranny still grinds, tried to talked to consumer affairs and so far no responce, do your research before buying this car, this is not an isolated problem many customers complaining with the SAME issue and Hyundai so far have not find a fix for the problem. This is from the 2010 brochure: Triple-cone synchronizers on first through third gears help ensure smooth and durable shifting, whether you’re headed up or down through the gears." Smooth??? No way it is smooth, my 2001 honda civic sounds better than this car, durable??? my tranny lasted only 1500 miles. This is just for them to sell you the car, then once you get it they will ingnore you

I do not own a Hyundai but know people who have a say they are great vehicles. However I will never know, because I would not want to an anyway contribute to anymore of those hideous Christmas commercials! Do yourselves a favor and fire your advertising company! I promise you they are doing more harm than good. I mean really. I actually got out of bed, went to my phone, searched the internet just to express this...

Elizabeth Smith-- I purchased a 2011 Sonata and had transmission problems from the beginning. They put in a reman transmission and in the process someone took my car for 117 miles, scratched my hub cap, put a scratch in my dash that will not come out and are now saying they don't know how this happened to my vehicle because they did not do it. I have been told my case is with the higher ups and should be receiving a phone call. It has been over a month and NOBODY contacted me. I have tried over a dozen times and still nothing. We are in the process of hiring an attorney and contacting the news media. Good luck..

I purchased a NEW 2010 Hyundai Coupe. I've had it about a month. The inside button for the flashers flashes constantly and the rear window defogger does not work. Hydundai blames the fogger on the window tint that the company they use put on it. I called several different tint companies about tint and none of them have ever heard of or used a tint that caused the defogger not to work. The service department then told me that the grid had been cut. The tint company could not find a cut in the grip. Today the service department (Larry at Red Hoagland Huyndai in Winter Haven Florida) told me that he knew for a fact that the grid had not been cut. He went on to tell me that he has lived in Florida since 1962 and has NEVER had to use a rear window defogger. He's waiting for corporate to tell him to replace the window "because it's very expensive". I paid cash for a car that cost over $32K, isn't that expensive.

I must agree with shel. While I like my Hyundai Elantra, the service is terrible. At my local WV dealership, they are also extremely rude. They had my car 5 weeks. It was warranty work. They never called me with an estimate prior to repair (I didnt know it was warranty at the time). After two weeks I called to check the status of the repair and was told the car was sent to a body shop. Not sure why, I had an axle issue. For the next three weeks I contacted them several times only to be told it wasnt ready. They would not give me the name of the body shop. My car was now held hostage! I finally got the car back and it has more problems now than what it originally went to the shop for. My steering wheel was put back on sideways, making it hard to drive and impossible to use the cruise control. The horn also doesnt work anymore. When I contacted the dealership regarding these problems, the service department was very nasty and told me to never bring my car back. In WV, these dealerships are few and far between. Now where do I go for warranty work? I reported the dealership to the BBB regarding customer service and I am still waiting for a response.

I am not happy with my 2010 Hyundai Sonata. I purchased this vehicle in February of this year for the purpose of having a dependable, reliable vehicle to go and come to Chemo treatments and doctor visits, as I was diagnosed with Colon Cancer in January. I have had this vehicle for 9 months and it has been in service center 5 different times. This is a brand new vehicle and I should not be having these type of problems. It started out with a sensor needing replaced, then escalated to a larger problem to the point where they re-wired the entire vehicle. I contacted Corporate and have a case number but am not getting any satisfaction. My family and I are repeat customers, this is not the first Hyundai I've owned, but it is the first one that has given me so many problems. This vehicle is a LEMON. On the last service to the vehicle I was told that they could not guarnatee that it was fixed as they did not find the actual issue, just did what Tech Support told them to. I don't want the vehicle anymore as I don't trust it. I have told them I wanted it swapped out but no one will get back with me. Whenever I call I get told repeatedly that my case has been forwarded to higher personnel and that someone will get back to me in 3 to 4 days but never do. I am at the point to where I am going to get an attorney and go to the media. Hyundai has nothing on customer service!

I am not happy with my 2009 Sonata. When I first purchased the car, it ran great, but after we started getting the regularly recommended services, it developed a problem. It has ongoing, intermittent problems with the gear shifts and problems with the computer programs related to the transmission. The service center people in Albuquerque are nice but they seem to be unable to solve the problem and unfortunately, I need to make time every few weeks to take the car in. I have recently filed a complaint with the Better Business Bureau. I like the car and wish this weren't happening. But since the car only has about 25,000 miles, it does not bode well for the future. I'm convinced their cars come with the charming XM radio so you can get distracted from the engine problems. Based on my experience, I would not recommend purchasing a Hyundai to anyone.

To: Shel Basch, Take your car to another service center if you don't like that Hyundai store. And Don't bash the car because the service sucks. FYI you don't have to take it to Hyundai for anything OTHER THAN warrantee work.

Let me tell you guys, you have some scam going on. The product you sell is fine, the price of vehicles is fine. But your service centers suck!!!!! EVERY TIME I bring my car in for scheduled service it costs an arm and a leg. You service people try and scare you with the crap, that "well if you don't do the services, the warranties will not cover. For what I have paid for service in the past 6 years I have owned the car, I could have replaced the WHOLE car. The service people I deal with (at hyundai of valley stream n.y.) Are a nasty, curt, bunch of ass holes. I know my complaints won't matter in the least to you, but let me tell you, I am looking at a car for my daughter and there is no way in hell that I will EVER purchase another hyundai. I like the car, but I dislike your service dept so much that I would NEVER puchase another vehicle from you. And believe me, I tell the same to everyone I know who is looking for a car.I know this is falling on deaf ears but I fell you need to know!!!!