Hyundai Motor America Corporate Office & Headquarters

I paid 30,000 for my new Santa Fe Oct 30. I have taken it in 6 times with problems with my seats... NO HELP! No service! Huge waste of money! Wish I would have bought a Toyota! Do not go to Antioch to buy a car! Once they get your money service goes out the window!

I purchased my 2012 Hyundai Sonata 2.0T Turbo in late August 2011. Since then, I have brought my car into the Grossinger Hyundai dealership (Lincolnwood, IL) at least 5 times for an Engine isssue. Supposedly it was fixed and the issue was resolved the first time, but wasn't, and same followed for the many other times I brought it back afterwards with the same end result; my car was still messed up. Finally, after the fifth time the problem was found, and a part was ordered for the engine. BRAND NEW car, drove it off the lot with 30 miles on it. Now, I am having major issues with the Tire Pressure Monitoring System. Needless to say, but I DO NOT want this vehicle and longer, I would like to exchange it for another band new model or have my money back! The Illinois Lemon Law gives me exactly that right, if I have to bring in a brand new car more than 3 times for the same issue. I tried getting in touch with the Service Director at Hyundai Grossinger, but was never called back!!

The transmission and engine in the 2012 Elantra Touring are both undersized for the weight of the car, this is according to one of the service techs at Bernardi Hyundai in Brockton, MA. I brought my Touring back complaining that the transmission was not shifting properly, but I guess I'm not alone - I was told they've had several comments about the lack of performance, and my complaint. I took ownership of the car on December 1, 2011. If they had been honest with me I wouldn't have bought that model. This is the 4th Huyndai in my family, my 3rd. I want my $21,000 back, as well as the cost of the sales tax and transfer of registration; and the cost of the remote start. I've spoken with the General Manager once, Chrictmas eve day, hae said he would get back to me in a few days... Have you heard from him? Neither have I. I've call him twice since then, and have yet to speak with him. I am extremely dissatified and want my money back.

No stars for Hyundai. Does my name sound familiar? I didn't think so. You probably weren't even employed at HMA when my design firm ( HIJK Design Associates, Carlsbad, CA) designed the Hyundai vehicle badge/logo. We were contracted by then CEO/President, Greg Murrell, and VP and Hyundai's marketing team to design a 3-dimensional badge that was going to be integrated into the design of Hyundai's entire product line. And we specified that the logo never be used for anything other than vehicle badging. Thinking that HMA might leverage the design into it's corporate identification, we specifically stated in our cost estimate that would make the project a corporate identification project which first of all, would be a whole different design project and fees appropriate to designing a corporate ID for any major corporation for that era would apply. We submitted such a bid and of course the bid/fee was rejected and we agreed to just do the badging project for I believe around $50,000. We worked on the project for about a month straight and our final presentation was submitting approximately 25-35 one-off fabricated emblems of all the various designs for final review by HMA corporate. The designs were a hit and we went on to draw up the final engineering drawings for the final badge. Drawings were sumitted and revisions were made until a final design was approved by HMA officers. we accepted the compliments of the HMA corporate officers for a job well done and we were done with project. The badge was a feature article in the Orange County Business Journal and we believed all was well. Then we embarked on another project for HMA and the use of the badge in conjunction with the Hyundai logotype was suggested and of course we objected because it was never meant to be used as a corporate logo on any marketing materials including product brochures or advertising publications. HMA shot back and demanded that we integrate the badge/logo on the brochure we were designing for the initial launch of I think the Tiburon. Well, long story short, Hyundai won out and ignored our mention of suing for proper fees appropriate for a corporate ID project and we told by HMA to go ahead and try to sue and we would be as they said, litigated into the poor house by HMA's team of lawyers. Of course, we capitulated knowing our small agency did not have the means to pursue the suit and we moved on. And so did HMA making broad use of the badge/logo on everything from printed materials to television sports and racing events much to HIJK's wrath. So, every time thereafter I drove to my mother's home in Gardena, California from Orange County I would have to pass HMA from the 405 and see the corporate facilities with the new LOGO proudly displayed on the front lawn of the offices. I cringed every time vowing to never purchase a Hyundai and tell my family to do the same for what was done to us. This past week I was driving once again to my mother's for the holidays and I couldn't help but notice that the HMA building is just a pile of crumpled concrete now but the HMA signage was still intact on what was the front lawn. It made sense to me, since Hyundai has a great presence in Irvine with quite a few towers with tens of thousands of square feet to house HMA. But worse yet, I find myself in an awkward position of really liking the latest iteration of the Genesis coupe and even the thought that I might find myself driving one soon. Sadly, I have been side-lined from designing any longer from a brain tumor I suffered in March of 2008 and have lost my design firm and have been living on social security disability and veteran's disability in forced retirement since my operation, radiation and chemotherapy in 2008. Anyway, if you have read my email to this point, I thank you for your time, but rest assured I give HMA no stars and still hold my grudge for being blind-sided by a corporate bully. There I finally said it, after all this time it was festering inside me and I'm glad I took the time to strike back and get the load off my chest once and for all. I have to say though, that HMA has come a long way from the days of producing undependable vehicles to a world leader in the automotive industry and I tip my hat to you for that. Your marketing has been causing twitches to the people at the other HMA, Toyota, Nissan, by knocking them off the podium one by one. Happy and prosperous 2012, Craig Isobe, former graphic designer and proud of my firms design on your LOGO. I like the way HMA has integrated our logo so graciously on all your vehicles. I believe its worthy of sitting side by side with MB, BMW, Audi, et al. Congratulations!

Planet Hyundai in Golden CO. Thank you, Jeff in service! You've gone the extra mile for me. You covered all the bases getting me squared away with the engine noise in my Azera, 5000 miles out of warranty and at no charge, no less. I felt well-taken care of; staff was very patient, friendly and knowledgeable. All my questions were answered to my total satisfaction. I am sold on the service at your dealership! Thank you for a job well done. Service this good is a rarity these days, and I want you all to know that I greatly appreciate it. I don't anticipate future issues, but should the need arise, you are my go-to guys. Again, thank you. Dealing with you has been a pleasure. Hyundai should be proud.

Your commercial with that girl who thinks she can sing is absolutely horrid. That girl cannot sing she is annoying and upsetting to listen to. Everytime your commercial comes on I have to mute the TV. The ganster wannabe rapper is just an extreme joke. Who does your advertising? They should be fired. Who are they trying to target? If you think a wannabe gangster rapper or a girl with a pipe dream that she is a musical sensation can afford a new hyundai I think you are targeting the wrong audience.

Just saw your new gangster commercial. Since I do not like who your target market group I will be buying elsewhere.

Iboughta 2004ELENTRA ,AN IT HAS BEEN A GOOD CAR.GETS 35MPG CAME WITH SPARE TIRE AN SPARE. THATS GOOD! HOW EVE, I BOUGHT A NEW 2012ELENTRA ... NO SPARE TIRE , NO JACK, SUPOSE TO GET 33 TO 47 MPER GALLON AND THE MAOST I CAN GET IS 28 TO 29 AND NOW I HAVE TO GET HIGH TEST GAS TO GET UP TO 30 MPG.I AM NOT HAPPY . WAS NOT TOLD ANY OF THE ABOVE( ABOUT THE JACK AND SPARE) I CALLED THE OFFICE AND TOLD ME THEY DONT PUT THE JACK AND SPARE TO GET THE FUEL MILAGE...NOT HAPPY WITH THIS NEW ELENTRA.WOULD NOT BUY ANOTHER 1 .):

America is the closest friend of Haiti. Over 1,000.000 Haitians live in America. Asian Vehicles take over the market in Haiti. I am looking for American Car Builder companies to go to establish American asemblage factory in haiti. I can be the facilitator with the government officials. max.pierre@flumc.org; max.pierre@elshaddaigospelmission.com; el-shaddaipast @hotmail.com 239 745 8401. Hope you reply

I have a 2002 Santa Fe with 126,000 miles. It has been a good vehicle with just general maintenance needed but recently I had felt a skipping or jumping and had Hyandai service check it out. They told me it was the transmission and would need to be replaced for total cost of $3800 (remanufactured). I took it to AAMCO for second opinion and was told it sounded more like it needed a tune up. The tune up was done and car is driving fine. No more skipping or jumping. I wouldn't trust the Hyundai service centers past the warranty period.

Intial experience when I purchased the vehichle was positive. I recently refinanced my car and therefore needed to cancel my GAP insurance. Contacted the GAP insurance company and they re-directed me to the dealer. I went to the dealer and completed my paperwork, gave the document showing I had paid off the previous loan. At the time I was told that it would be 4-6 weeks for the refund. It is now week 4 and I decided to called the GAP ins. company to be told that they had not received the paperwork for cancelling my GAP insurance. Since Monday I have made numerous calls to speak with the finance dept at Potamkin Hyundai located in Hialeah. All I am getting is a run around being told by Larry that Danny will call be on Tuesday by 2pm which never happen and then later that evening I was told he would call me in 15 minutes and still no one has called. The only person who has attempted to be of assistance is Chris (manager) but he still has no answers for me. Additionally, when you are transferred to a department expecting to speak with someone or leave a message and eirther the voicemail is full or they do not return calls. I also noted on my paperwork that the milage listed on the sales contract is different than what they complete for the GAP papers. Contract states 1300+ miles and the GAP papers show 969. This needs to be resolved immediately or I will have no other options than to persue legal actions. Thank you Celia B. Gonzalez

My experience with Rick Case Hyundai in Duluth, Ga was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first Mr. Rostentein wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went and still no car. After waiting around all weekend the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would "grow on me". Two days later I brought the car back because it did not grow on me. I asked Mr. Ronstentein if they could changed the interior color to black and he said they could for $1500. I politely told him no because it was not my fault the wrong color car was ordered. Two hours later I asked for my Lexus and the title back and he said ok but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was BS and the dealership was only trying to make money off of me. After being constantly lied to and haggled I told him no and patiently waited another hour for the keys to my Lexus. As a military Veteran I was hurt, disappointed and highly pissed off that the Rick Case Hyundai of Duluth, Ga would give me such a hard time of simply changing the interior of a car that THEY wrongly ordered. Buying a car is supposed to be a great experience but it was a nightmare. I hope Steven Rostenstein does not continue to take advantage of people and especially Veterans.

My Sonata was make a clunking sound so I brought it to my mechanic who suggested I check it out with the reclaim department. He gave me the recall document which had the number of the Hyundai customer service specifically for recalls. I was eventually connected to the recall Corrosion Specialist. I advised her that my problem was "the board that holds the left rear upper control arm is broken because it is corroded. I told her this three times and she advised that it was definitely included in the recall. I brought it to the Hanlee's Hyundai in Richmond, CA. They had the same Hyundai representative call me after it was towed to their shop at which time she advised that she knows nothing about cars. The confirmation she gave me was completely wrong. Although the recall problem is not reported as a safety hazard, according to the recall document, "...the vehicle may lose driver power to the wheels. The front wheel may make contact with the fender or wheel well." My mechanic advised that my car was too dangerous to drive and wanted me to note that I was advised of this. I asked the dealership for a loaner car and they refused. I rented a Hertz at a discounted price. When the car was scheduled to be completed, I was advised that the dealership didn't have the tool. I asked them for a loaner car, and they refused. The next week i was advised that they had the tool and the car would be ready in four days. I called, and was advised that everyone was off because of the Holiday. I called the following Monday, and was told that they would look into the problem. The next day they called and advised that they received the tool and would start working on the car. Three days later I received another call and they said the good news is that they received the tool and would start working on the car. I still don't have my car, and my car rental bill is over $500.00. I honestly wish they had a below poor option.

On the purchase of our 2012 Elantra. As a veteran my discharge was not enough to satisfy your rules. I needed a DD214 which i sent for and got back a NA FORM 13038 in lieu of a DD214. On the bottom of this OFFICAL document it states and I quote " This certification of Military Service is issued in the absence of a copy of the actual Report of Seperation or its equivalent. This document serves as verification of military service and may be used for ANY OFFICAL PURPOSE. Not valid without official seal." It has the seal on it. The promotion was as a veteran I could get a $500.00 credit. Your dealership would not give it to me. WHY. I served my country for 18 years in the Naval Reserve. So why do you advertise this then renege on it?

Claim number 4639978. New 2011 Sonata delivered with driver's mat defective. The backing was off in an area that included the support around the safety grommets that hold the mat in place. I discovered it in the first month while vacuuming the drivers floor board. I made three trips to the dealer to get the problem solved and was given the run around. I e-mailed Hyundai customer service. They wanted me to return to the dealer again! The mat with the backing off and the grommets falling off would ball up under the accelerator! Hyundai keeps sending me e-mail promotions to buy another vehicle. Why would I buy another car with a warranty that will not cover a mat that was delivered defective? What happens if a door handle comes off, a window washer fails, or a transmission fails? You would have to be a fool to buy a Hyundai/Kia. I told JD Power all of this in a survey they sent. I hope it saves some other customers the trouble I have experienced with the Hyundai bogus warranty.

I was an extremely loyal/ dedicated Hyundai purchaser for the last 15 years. I buy cars regularly for my business/ family every 18 to 24 months. Hyundai’s' have been reliable cars. I recently had a problem with my Hyundai Santa Fe and was shocked with the response I received when bringing it back to the service area and dealer. The door handle from the drivers’ side snapped off when I tried to exit the car by pulling the lever. The part made of plastic snapped from the base thus leaving me trapped in the car- forcing me to climb over to the passenger side to exit. When I brought back the car to the dealer, who said it should be covered, he referred me over to the service department. The service department told me that "excessive force was used and that is why it snapped". I HAVE NEVER HEARD SUCH A REDICULOUS EXCUSE! In the scheme of things my business seems not to be so significant to Hyundai. But as a matter of principle I will not purchase another Hyundai again and all of my friends will certainly hear this outrageous story.

My husband and I just recently purchased our second Sonata. Our first one was purchased new in 2003 and we just traded it in (with over 310,000 miles on it)on a new 2012 Sonata. One thing that has changed since 2003 is when you put the defrosters on, the air conditioning does not come on. In the 2003 this happened and the AC never went off. This is a good thing. One thing that HAS NOT CHANGED since the 2003 model, is the head rests. They are not designed for short people. I a 5'1" and the way the head rests are designed, in both the 2003 and the 2012 models, they tilt forward forcing my head forward in an area on the backside of the head/neck that gives me both headaches and a still neck. You need to redesign your head rests to accommodate short people like myself. Are there replacement head rests that can replace the ones already in the car? Other then this BIG FLAW in my opinion, I love the new 2012 model and hope it gives me many miles to come.

I am promoting my cousin's invention that's been patented years ago.It will revolutionize the current engines of today.A prototype has been tested and confirmed what it claims, more power and more economical.Hyundai will easily increase their sales worldwide and be more competitive with cars that are so much more expensive.Contact me if Hyundai is interested so I can direct them where to look and read the articles from professinal experts about it.Please forward this to whoever is in charge.Thank you very much for your time. Yours truly, Dwight Musni

hello , I am a big fan of Hyundai and have had a vehichle over the years and was very satisfied with my vehicle and you guys have come a long way since i had my Groovy Grape colored Sonata. However I am getting very aggrivated right now , because, I am trying to buy one of your cars and cannot get one in automatic, I love the hyundai Veloster , and I am now at a point in my life where it's just me and my husband at home and we don't have to worry about the size of our car anymore and I am pushing the door for being 50 and i want to bet sporty, but, now where has our automatic Veloster . I just don't understand why the manuals came out in such abundance. Is there anyway you could recommend a dealer in south jersey are that might have a red or orange automatic style package, but, will take a base model automatic in eather color is available. I would greatly appreaciate this I can be reached at brownsugar40@comcast.net. or angela.nixon-dixon@lps.state.nj.us. Thanks

I have a 2007 Tusan, I bought it brand new and we have had to take it in for so much warranty work it isn't even funny. I drive it from work to home and on good roads and it only has 60,000km on it. A brand new car should not need that much work. Today it is back at the Dealers getting a new sub frame.I had taken it in just to have them look at it and I sat there from 2:15pm to 4:50pm. Just to have them take a look to see what was wrong.Very frustrated. I won't buy another one.