Hyundai Motor America Corporate Office & Headquarters

I bought an eleantra touring a year ago and the tranmission started acting up took it two the shop and they say ow its a senser so three weeks later i call and they say bring it in it will take 3 hours to fix well took Friday and here it is Tuesday still no car.THEY SUCK I WILL DONT BUY ANOTHER ONE

I bought a Tucson SUV recently at Absolute Hyundai. During the purchase process everyone was very helpful and professional. During the sign off process, the loan officer went over the extended (10 year) warranty which could be purchased. Instead of explaining the total cost of the warranty he sold it by continuing to go down on what the cost would be on a monthy basis. Upon reviewing the documents, I noted the total cost of the extended warranty was more than what I realized it was going to be. I returned to the dealership the next day to request from the loan officer that the warranty be removed. At this point no one seemed to have the time to speak to me. A cancellation form was brought out to me in the waiting area to complete and give back to the reception area. No one had time to answer any questions at this point. I called back 2 weeks later to follow up and talked to several people over the following few days with no return calls on an update. After several days of attempting to get an update, I went to the dealership to get my licence plates and asked to speak the last person I spoke to the on the phone who had stated she would follow up and get back to me. The person at the reception desk brought a person out which I had not spoked to prior and I summarize what was going on whith him, he was not professional, but stated he would get back to me. Still waiting at this point. Very dissapointed that once you sign on the dotted line, you are treated very different.

I am rather annoyed with HYUNDAI. My husband and I bought two brand new cars from Rt. 2 Hyundai in Leominster, MA. We were promised this and that after buying the cars, but got nothing. I have double the miles on my car vs. my husbands because of work, but his car has been in the shop twice for issues. He has a 2012 Elantra Touring. They claimed that was the only car he could afford on their lot at the time which was a bunch of bull. I am disappointed in their service team there because they can't get anything straight. They put both his car and mine under his name, so when I call I have to go through nonsence to do anything. They don't listen to you. They treat me like I don't know what I am talking about (probably because I am a female...typical), and when they look at his car...it's "fine"..."nothing wrong" then he gets in it and the problem is fixed. So obviously SOMETHING was wrong. Ugh...so done with them.

After going to about 8 different car dealerships, finally purchased a 2013 Sonata. It was a very disappointing experience. Was originally told my trade in would be around $2,000 but after the old "bait and switch" was finished was told it would be only $1,000. Was told that because the odometer had been replaced (even though the reliable dealership that replaced it had noted the mileage) that it fell under some AMU (actual mileage unknown) ruling. Also the car fax showed the vehicle had been in an accident. This "accident" was a woman in an SUV backing into me while I was parked at the dentist office! (Lesson learned: when it comes to police reports - if the damage is minimal & insurance is not involved, DO NOT REPORT IT, it comes back to bite you.) She said she would pay cash to repair my trunk so that she didn't have to report it to her insurance. Even though it was just cosmetic damage, which was completed, they treated me like I had been t-boned at 90 MPH. I left thoroughly disgusted and even made a call back to the sales manager telling him how PO'd I was. But, becuase the young man who was a new salesperson was so nice and helpful, I decided to buy the car anyway. So now I return to the dealership and the same insulting sales manager comes over and wants me to shake his hand. I do so but do not look at him even after he stated, "Look at me." So begins the "I'll show you" game. The poor young sales guy had to keep walking back and forth to the manager's office to get the pieces of paperwork to be signed, over and over because the manager was, again, being a jerk. Finally demanded to see the finance man, sign the papers and get the hell out of there. Finance man goes through the dog and pony show of getting the extra coverage, blah, blah, blah even though he knew we were irritated from being kept waiting and we stated at the beginning of his spiel that we weren't interested. I'm not sure about other dealerships but I have never been kept waiting 3 HOURS to buy a car. Disgusting. The only problem is that if we don't give 10's and yeses on the follow-up survey, the nice young salesman gets cheated out of his bonus. My advice is NEVER GO TO NAPELTON'S HYUNDAI, Northlake Blvd, Lake Park, Florida! Sorry, Rex, I feel awful that you have to work for such inconsiderate people. You're on commission and they are on salary so they just don't care!

Initially, after purchasing my new 2008 Elantra GLS from Frank Hyundai in National City,CA.,adding on an extended 10/100,000mi."Bumper-To-Bumper" warranty and paying $2,100.00 I find out that the salesperson had sold us a "Wrap-Around"warranty that ran concurrent with the manufacturer's warranty,double-billed us for an alarm system that doesn't work,the door panel courtesy lights that were supposed to come "standard" with the car were never installed, After a few years with no problems,Our power window goes out on us-I took it down to a Hyundai Dealer in Salem ,OR. where I was informed that "OOPS!I'm sorry-The Power window "Regulator" seems to be THE ONLY ITEM NOT COVERED by the extended warranty" I then called down to the dealership in National City,CA.where I purchased the car and was told "You're warranty covers this"- After 1100mi and $1000.00 of driving all the way down to California the dealership not only repeated what was told to me in Salem,but attempted to bill me for work that was never performed.To Date, I've never received any of the monies from cancelling the so-called "warranty" or the overcharges for the "Gap insurance" which is only for vehicles that are being financed - not for vehicles that are paid for in full IN CASH! As of 7/15/12, if Hyundai Corporation does NOT reimburse me for my expenditures,The U.S. Attorney General SHALL BE NOTIFIED of ALL THESE Descrepencies in relation to the FRAUDULENT sales tactics of their dealerships,DECEPTIVE ADVERTISING and PRATICES! YOUR dealerships service departments leave a bitter taste in your customers'mouths when they're charged for services not rendered or performed! Consider your Corporation on Notice! A CLASS ACTION LAWSUIT MAY BE PENDING IN YOUR IMMEDIATE FUTURE!

I want my money back you lied lied and lied I bought a brand new 2012 hyundai santa fe 35,000 dollars. hyundai santa fe 2012 bad on gas 17 to 18 mpg in town & highway it does not pull a boat well at all. and brakes squeek They sell you leather protection. Now try to find it .Everything thats wrong with the car it of course my fault .This is the worst company to deal with .

I OWN A 2007 HYUNDAI ELANTRA. A RECALL FOR THE AIRBAG DEPLOYING DUE TO WEIGHT CLASSIFICATION IN PASSENGER SEAT WAS SENT TO ME. MY ALARM ON CAR GOES OFF RANDOMLY AND WHEN I TOLD THE SERVICE MANAGER HE SAID IT WOULD COST $2,500.00 TO FIX BUT THERE ARE NO GUARANTEES! WHEN THEY DID FIX THE RECALL PROBLEM IT LASTED ABOUT A WEEK AND AGAIN MY AIRBAG LIGHT IS ON AND ALARM SOUNDS EVERY FIFTEEN MINUTES. ANNOYING!!!! ESPECIALLY WHEN IT KEEPS YOU UP ALL NIGHT AND YOUR NEIGHBORS COMPLAIN! I WORK WITH A WOMAN WITH THE SAME TYPE OF HYUNDAI AND HERS DOES THE SAME THING. IS THIS NOT A SAFETY ISSUE? WHEN THE AIRBAG CAN DEPLOY WITHOUT AN ACCIDENT EVEN HAPPENING AND COULD POSSIBLY KILL OR INJURE YOUR PASSENGER WITHOUT WARNING? ALSO, THIS CAR GOES THROUGH BREAKS LIKE CRAZY AND WHEN YOU STATE YOUR BRAKES ARE BAD WHEN GOING TO SERVICE THE VEHICLE THEY TELL YOU NOTHING IS WRONG. UPON YOUR NEXT VISIT THEY COME TO YOU WHILE THE CAR IS BEING SERVICED AND SAY, "DID YOU KNOW YOUR BRAKES ARE BAD"? ALSO THEY TRY TO SCAM YOU FOR MONEY!!! THE SERVICE DEPARTMENT TOLD ME I NEEDED A LIGHT BULB IN THE REAR WINDOW FOR THE BRAKE LIGHT. THEY SAID IT WOULD COST $55.00 TO REPLACE. $55.00 FOR A LIGHT BULB??? THEY SAID THEY WOULD HAVE TO TAKE OUT THE PANELS BEHIND REAR SEATS TO GET TO BULB. I TOLD THEM NO!!! TOOK THE CAR TO A FRIEND AND HE OPENED THE TRUNK AND THE BULB IS LOCATED UNDER THE PANELS AND JUST POPS OUT!!! IT COST ME ONLY $2.00 FOR A REPLACEMENT BULB!! A BUNCH OF CROOKS THESE SERVICE MANAGERS!!! WOULD NEVER RECOMMEND THIS CAR TO ANYONE!!!!PROBLEMS ALWAYS!!

I had the first new car in my life at 65 and the first 5 months I had thecarback to the dealer 5 times. The check engine light kept going on and the first time I told the person assigned to me that I read about the pr oblem in the handbook, he told me he never read about it. I drive over 100 miles per day to work and was told I am already over the allotted mileage ona car Bo ught in. 2010 . I just spent almost one thousand dollars to have all my belts changed stating I would probably die on the lie if I did not have this work done. Now I have lumpy driving and I fear I need shocks. Wi llnot use Hyundai buta trusted mechanic as I feel my money was wasted on a new car. The dealer will not tell me expressly what my 100,000 mile warranty covers. Any suggestions?

I purchase 2011 Hyundai Sonata SE in September 2011. Loved it. When i saw 2012 sonata 2.0 limited I fell in love. Lost some money but decide it to trade in and get 2012. It turns out to be the worst decision in my life. I enjoyed that car for two (2) months. We decided to go on vacation and car had about 4000 miles so I decided to take it to service for an oil change. Went to South Carolina for a week. Came back, drove for another day and that was it. The car just stopped on a highway. All the lights came on on the dashboard and that was it. Called blue Link Hyundai. The towed the car to the nearest service Sansone Dealer in Avenel, NJ. The worst customer service ever. Next morning I went to the dealer to talk to manager to find out what happened with my car. Talked to the manager Pat Ehrhart. Straight from the door the man accused me of changing the oil on my own. Practically yelling at me. So it sounded like something went wrong with the oil change. I just left. Called Hyundai customer explain the situation and been advised to go back and talk to someone else. I did. Next day I went back and talked to Service Advisor Don Bender. Another advisor that made me feel like I did something wrong. He said that they need couple days to find out what wrong. Of course after a week of not hearing from them I called Hyundai motors to see what is going on. They told me that something is wrong with short block on the engine and it has to be replaced. It’s going to take couple weeks. Of course nobody mention anything about getting car loaner for that time. Again had to call the main office to get this done. Next day Don called me and told me that they have a loaner for me ready. After replacing short block (2 weeks later) it turn out that they have to replace the whole engine because it didn’t work. Again I had to wait for approval from main office. Another couple weeks of waiting. Finally they called me. The car is ready. You can imagine my happiness. Bright and shine I went to Sansone to pick up my car. Everything went smooth, returned the loaner got into my car with the big smile on my face. Finally after all this I got back my ride. Left the dealer got to the first traffic light. The engine light is ON. Turn back around to the service. They hooked up to the computer and told me that this is just a sensor that is not talking to the main computer. Nothing mechanical just a sensor. Since it was a Friday they told me to keep the car for the weekend and to bring it back on Monday. I drop it off on Sunday night. They called Monday afternoon telling that car is ready. Again went back to pick it up. This time I didn’t even left the parking lot the light was back on. Again same story, another day. That happened again three times. I called Hyundai center they advice me to take the car to another dealer. I went back to a place we bought it from. Brad & Benson. But unfortunately they got deny to do any repairs on a car because Sansone did most of the work. I took the car back to Sansone and its been another week of waiting. Not even a courtesy call from them, hey we working on it stay put. All together is almost 2 months. Hyundai offer to cut my payment for that month but this is ridiculous. Still don’t have my car and whoever I call from Hyundai I get no help. Worst car, worst customer service, worst Service Department. There should be option for rating with no star at all. Andrzej Kolpuc 732-371-8176

First off..I love my Sonata..and I have owned several Hyundai Sante Fe and have had no problems until recently..PLEASE help..I have heard of others having this problem and it gets worked on and it comes back with the same problems. My Sonata has trouble starting. I push the Start button and depress the brake but nothing happens..it appears the brake locks up and then it just sit there..the lights comes on the panel but nothing happens..sometimes they go off and then sometimes stays on..after the longest 30 seconds or so it start up. I almost got stranded in a small town when buying gas and it was very unsettling. My service dept changed the battery they did not know what to do..I called them today and have not heard back from them all day..PLEASE tell me what is wrong..and how to get my service dept to fix the problem before I get stranded and my safety is at risk. There are a lot of us I see online with this problem..Please look into a solution. Thank you, Linda C.

Hyundai has lied to me regarding vehicle reports and remote start. I own a 2012 sonata limited. Vehicle report IS NOT AVAILABLE and remote start is available ONLY WITH A SMART PHONE. To purchase a smart phone and pay the additional service cost adds up to many thousands of dollars. Who cares about mileage claims if it costs so much to access services that are advertised as FREE. Total B. S. Stay away from affordable Hyundai !!

For the last two years, I was trying to buy a black Hyundai Genesis Coupe, 3.8 track. That's when I discovered how poorly this business was run. The only cars available (except one) had an extremely high amount of mileage (100- 1200mi). The one that was supposedly new was traded by dealer as he was preparing the purchase price for me. This was a slap in the face. In addition, there were never more than 4 potential cars in the US(population 300 million) that met the description. I must have spoken to about 30 dealers only to end up where I started....carless. I finally had to conclude that Hyundai is not the business to deal with for buying a car. Hyundai does not have an ordering system that would allow an individual to get the car of choice. Hyundai dealerships have little interest in selling vehicles that are not on their lots. What's even more disconcerting is of the 30 dealerships, only two made any effort to help find the car described for me. The others pretty much just said "go away." My overall experience with Hyundai is pitifall at best.

I purchased a new Hyundai Elentra in 2010 from Charles Inoti at the Round Rock Hyundai 2301 North I-35 Round Rock Texas 78664 store, I referred my sister this year to the same dealership and the same salesperson Mr. Charles Inoti, I was promised a $300.00 referral when a promotion was being advertised by the Round Rock Hyundai store. Mr. Charles Inoti never paid the referral he promised to pay me, after my sister Dedria purchased a 2012 Hyundai on May 15, 2012. This dealership did no stand by thier word regarding referral payment. I will tell al of my family members and co-worker's to stay away from this dealership, false advertising is being passed to the customers......... I did not appreciate being lied too. I sent my sister to this man, why did he or the dealerhip not honor my $300.00 referral....I was promised.... call or contact me through my email at dimples1168@gmail.com

I know $100.00 is nothing to most people. But when you've been a Hyundai customer since 1986, and on a fixed income, it is. We bought our latest Hyundai in 2010, a 2011 SE at Carl Gregory Hyundai in Columbis, GA. This April, 2012 we referred our dsaughter there. She was trying NOT to buy a new car, but HER 2002 Excel had seen better days, so she broke down, when the service dept told her how much it would be to get the car repaired and decided to follow our (her parents) advise and buy a new car. Well, the serviceman took her to the new car dept, because it was her first time there & unbeknownst to her, told the salesperson, HE referred her to buy a car. Which was a lie/not true. We did, her parents. So the referral fee ($100) went to the repairperson. Who knows how many times this happens??? But, this fee should have come to us, her parents. I will never go to Carl Gregory or refer anyone else there again. They do no consider repeat/loyal customers as any value. When my son, who wants the Azera, decides to get his car, he WILL go to Dothan, AL. Where we should have told our daughter to go.

I have a 2002 accent that the transmission went out at 92,000 miles and with five monts left under the ten year mark. The dealership is fixing my car under the warrity. So far ok we will see what happens when I pick it up.

my wife had a flat tire in orlando-called a local dealer-stated can't help-we are closing in 5 min. why wife and grand son was stuck on the side of the road for hours. the 1-800 number operator-try another dealer and thank god orlando hyundai and took the car to dealership.tire and rim had to be replaced.so not all dealership hyundai are the same-

Henderson Hyundai in Nevada are a bunch of CROOKS! My 88 yr old father went in there 18 mos ago, and purchased a used car, he was unwittingly sold all kinds of USELESS warantees that were NEVER honored when there were maintenance issues. I went with dad to dealership cpouple days later, with a PERSCRIPTION PAD note from his neurologist, verifying my father's ALZHEIMER"S diagnosis, and the finance manager, Vito, refused to assist with anything. The car cost $8500.00, and they charged him another $6000.00 for warantees that my dad thought were free!( We had been told that the warantee covered the car "except for battery and tires, from front to back", yet refused to honor the warantee whenever there was an issue with the car - which was FREQUENTLY!!) The company REFUSED to make any acessions. Now, 2 mos ago, dad lost his driver liscence due to medical reasons, and the car was sold. We went back over the warantee paperwork, contacted the warantee company and were told we were due a large refund! So we completed the paperwork requested, faxed it and followed up with certified mail. No response! My husband called today to follow up with the warantee company and was told a refund was sent to Henderson Hyundai in APRIL for almost $1500, to be issued to my father!!!! Now we are trying to get them to call us back from the dealership so we can get my dad's money, and are getting NO RESPONSE!!!! NEVER USE THIS DEALERSHIP! THEY ARE CROOKS AND WILL TAKE YOUR MONEY FOR USELESS, INADEQUATE PRODUCTS, AND LIE ABOUT IT!!!

After many years of convincing myself to buy a Hyundai I feel like a Idiot because it was the worst decision I made. I purchaced a 2012 Sonata turbo, the steering is off and the front tires have severe abnormal (4 32nds gone in 2500 miles) ware along with feathering and the Lithia Hyundai keeps dismissing it after several attemps for them to fix it. I took it to other tire shops and they said its not normal but Hyundai doesnt care. What I have been reading about the newer Sonats this will be the first of many problems to come. It looks like I will have to contact lemon law attorny as well if this doent get resolved.

Hyundai is by far the bottom of the barrel for a company they could have a million mile warranty but they wont fix the car if if cost a lot hey keep putting a bandaid on it till you run up miles then they want to bill you for repairs i have had the heads replaced three times and it is still running like crap then i bring it back and they tell me it is running fine ( still leaking coolant )have to fill it up every week and the dealer tells me its normal 9 times the car went back and they cant fix it i have sat in the service area and seen how they bullshit the people when they come in at mid island hyundai DONT DO IT GO BUY A GOOD CAR I SHOULD HAVE LOOKED MORE INTO THIS PROBLEM it seems to be the way hyundai deals with there problemsi have dealt with RON (c/s rep) Greg P. area MGR for hyundai and they all are as useless fill you up with b/s now wont even try to fix the problem, noe they can speak to my Atty, what a shame and ps this is a 2009 santa fe pos

How do u like it no one's perfect u want all 10s and u expect me to answer all these question's u should only be asking 10 questions that's it I feel bad for my sales person because he told if he dosen't Get all ten's he will not get paid from Hyundai grow up and smell the roses u better fix ur problems before u lose ur customers to other competitors peace.