Hyundai Motor America Corporate Office & Headquarters

I also have problems with Hyundai service. After buying a new Hyundai Sonata Hybrid, I, like Samuel, did not realize and was never informed there was no spare tire. Upon having a flat I found my AAA service could not change it, and had to have the car towed to the dealer. I was then charged almost $200 ($160 for a new tire and $38 for labor) for replacing the tire. New tires sell for $125 at any other place! On 30 September my car was rear-ended and towed to the body shop. It is still there and they have not been able to start repair work on it, as they cannot get parts from Hyundai and Hyundai cannot tell them when the parts will be available. Six weeks now I have been without a car and Hyundai Customer Service says repeatedly, "there is nothing we can do".... not even find an estimated delivery date! Wow - what service!!! I thought I loved the car, but now will probably get rid of it.

My 2004 Hyundai Sonata died in the road August 7, 2010. I had it towed to the nearby Hyundai dealer. They said my Timing Chain had disintegrated. I had an extended warranty on the car which covered all but $$164.17. In June of this year the car had a re-occurance of the same thing. I took it back to the dealership and they told me the engine was blown and it would cost $4,000 to fix. It was still under the job warranty for the original repair. I have been to a number of other mechanics who all agree that it is a failure of the original repair. I am now contacting the dealership and Corporate Headquarters to try to get them to make good. The information I am reading in here is not to encouraging. Wish me luck. I am determined to get them to make this right. I might have to bring in the media for this if they don't make good.

It sure is sad to read that so many customers have had the same experince that we have. I own a 2004 hyundai santa fe, it has been a good car until my motor went out at 79.000 miles. although it was under warrenty and was rebuilt, we started having more problems. We took it back to the dealer where it was worked on because my car was drifting on its own to the right. Hyundai wanted to replace the steering rack pinion, for 2500.00 dollars. we took it to two more mechanics. they both said the same thing it was a leaking hose. the second mechanic found 2 loose bolts on the steering system. this all happened after we took our car in for service at a hyundai service dealership. Lots of red flags.

I own a 2008 Sonota and love the ride and mileage I get. I do not, however, like the service manager's attitude when I have a complaint. He appears to take it personally and is very defensive. I brought my car in for the second time because the A/C was not working. The first time (April 2010) it was determined it was a defective part which was replaced and the coolant refilled/recharged at no charge. Now, 18 months later, I have the same problem. I was charged $161 dollars! Why in hell in 4 years time does the A/C need repair/refilling. I called corporate customer service and they say there is really nothing they can do as the A/C is out of warranty. I say, I have a inferrior/defective a/c unit and shouldn't be charged. I did nothing to cause this malfunction. Guess Hyundai doesn't really care about customer service/satisfaction. Last Hyundai I'll ever buy and you bet I will spread the work.

2007 Azera have continued issues with powerseat moving without touching controls, pinning the driver up against the steering wheel, backrest moves forward? 8/22/11 took to Cormier Hyundai could not find anything wrong, nor do they have a override procedure to stop the movement. From 8/22/11 until this afternoon minor movements; this afternoon it moved all the way forward again, and will not move back. Had to drive home with the backrest pushing me up against the steering wheel. Called Cormier Service Dept., no solution, called Customer Service spoke with Jacquiline, and then her Supervisor Amanda 54268 no solution. I should have listened to my wife and not purchased the vehicle; Hyundai has no support for their vehicles in the field, no one has a clue what the problem is caused by, nor do they give you the feeling that they really care about it? They do apologize very well though, do they have that much practice? I'll get it fixed and then sell the darn thing, JD Power boy did you get you ratings screwed up with this outfit. Hey Mr. John F. Krafcik President and CEO want to make me an offer on my Azera?

Let me start by saying I received a recall notice in March of 2010 for a part on my 2002 Hyundai Santa Fe. I immediately called the nearest Hyundai dealer in Toms River, NJ and was told the earliest appointment I could get was in July !! Imagine my surprise. I expressed concern about driving a car that was potentially unsafe for 4 months, however, it fell on deaf ears. Unfortunately, there is a common theme with a number of these blogs....the lack of customer service that is displayed time and time again all across the country by Hyundai dealers. After taking my car back 3 times before the recall was fixed, (or at least I thought it was) I was shocked to find that only half of the recall issue was addressed/repaired/replaced. I have been driving my car around for a year plus with totally rusted rear trailing arms. Shame on you Hyundai. The only reason I found out about this scam was because I had brought my car in for service an hour and a half from home to another Hyundai dealer in North Jersey while my husband was being treated for cancer in a near by hospital. My attention was brought to the matter when the oil light came on and would not shut off even after oil was put in the car. I plan on taking this matter up with an attorney.

I would NEVER buy another Hyundai there service is shit! i have 2002 sonata it only has 73,000 miles on it i brought it in to be serviced to get the timing belt changed and a few other reparis that the tech claimed the car needed. i recieved the car back it ran perfect for 2 freaking days. i took it back to the dealer and they assuraed me that it was nothing that they did ( of course) they called me and told me my engine was shot totally trashed would cost thousands of dollars to fix. which is total crap the car is a lemon i have taken good car of the car and kept up with everything. I'm only 22 and still owe 4,000 on the car and now i cant even use it. Corporate won't do shit either and no one is returning my phone calls. I will NEVER EVER buy another car from hyundai and will tell everyone i know not to either. Service is absolutly awful worst experience with a car.

I just bought a hyundai Tuscon Limited 2011 in June only to find out what the dealer didn't tell me was their blue tooth in this vehicle is garbage. Hyundai is well aware of this problem and hasn't fixed it in at least two years. My phone is not compatible with the blue tooth in this vehicle. It is a brand new blackberry 9650. After reading scads of reviews I find out that very few phones are compatiable with their blue tooth system and this has been an issue since 2010 and corporate office and the dealerships all know about it and don't want to fix this issue. The phones that are compatiable with it Verizion wireless no longer carries because they are out dated phones. This is a 2011 Tuscon and the phones are out dated that are compatiable? This is a major issue for me as I use my phone constantly for buisness and stuff. Other than the blue tooth this is a nice relable vehicle. Fix the Blue tooth Problem Corporate Hyundai!!!!

hai why are you not manufacturing electric cars that are being controled in staring itself

I purchased a 2011 Hyundai Sonata in May 2011. I took it in for first maintenance check with 2186 miles on it. I was advised that a small oil leak was found in the transmission and because the transmissions are sealed the whole transmission had to be replaced. How is this possible on a brand new car. I called customer service to complain and view my options when I was assured that a new transmission would be put in the car but, there was nothing else that Hyundai could do. After the purchase of the car I was duluged with correspondence from Hyundai as well as the dealership on a regular basis. My car has now been at the dealership for 2 weeks with no contact from anyone as to the status. I was told the transmission had to be ordered. How do I know that this will not be a remanufactured transmission. I am extremely irate about this situation and will not take it lying down. I, too will advise everyone DO NOT BUY A HYUNDAI, THEIR CLAIMS ARE BOGUS.

I purchased a 2011 Sonata Hybrid 2 months ago. I was NEVER TOLD THERE IS NO SPARE (DONUT) IN THIS CAR, BUT SOME TYPE OF AIR PUMP THAT WILL TAKE YOU A MILE OR TWO BEFORE YOU HAVE TO DO IT AGAIN TO GET TO A DEALER FOR REPAIR. I CALLED THE DEALER AND WAS TOLD THAT IT WAS AN OPTION OF THE DEALER TO EITHER PUT A DONUT OR PUMP IN THE HYBRID SONATA'S. I WAS NEVER TOLD BY THE SALESMEN NOR WAS IT ON THE STICKER THAT THERE IS NO SPARE TIRE, YET THEY SHOWED ME THE TRUNK. NO ONE EXPECTS A CAR TO COME WITHOUT AT LEAST A "DONUT". I CONSIDER THIS FRAUD BY "OMISSION". THE SERVICE DEPT. KEEPS SAYING TO CALL IN A MONTH AND HE WILL POSSIBLY GET ME ONE FOR ABOUT $300.00. IS THAT A RIP-OFF OR WHAT. THIS IS MY FIRST AND LAST FOREIGN CAR, AND I WILL NEVER RECOMMENT A HYUNDAI TO ANYONE AND WILL VOICE MY DISAPPOINT IN THEIR PRODUCT.

I see the very first scam comment is about service. Well my scam comment is about sales from the Ocala, Florida division. I traded in a 2011 Kia Optima EX with 600 miles driven. The buy out was $12,100.00 and I got robbes. I bought the 2011 Azera GLS and it had 3,900 miles on it and it was sitting in the showroom with a sticker that had two prices on it. A price of $35,000.00 (I guess MSRP) and the other was $28,000.00. Well, with all the hype about monthly payments that I could afford I agreed to the price I could afford, not paying attention to the cost of the car. When I finally signed to a palatable monthly price and drove the car home I was astonished that I got practically nothing for a trade in because the price was based on $35,000.00 instead of $28,000.00 as I was I thought led to believe. The financial person tried desparately for an after sell for &75.00 additinal and when I refused, he said that if I went for the after sell he would lower the interest rate to 3.69 instead of 5 percent. I got the 3.69 with the threat of not buying the car. I spoke to the owner of the dealership and he said not to wrry, that he would help me out. Yeah right! He helped me out by pushing me off the his sales manager who said "WHY DID YOU SIGN THE PAPERS TO BUY" and besides we gave you $6,000.00 toward your tradee in. Well, the buyout for the car was $12,100.00 and they gave me $6,000.00 and hen tell me they sold the Kia for $18,500.00. Do you believe that? I don't, and I will never get any satisfaction from then. The were gracious to offer me a couple of oil changes. I'll never deal the the Hyundai deealer from Ocala Florida. Unfortunately, Corporate will never respond to this and I'll never recommend Hyundai.

I have say I was very happy with my 04 Santa fe and also the two sonatas that we have owned..until that is my Santa Fe started leaking fuel..found out that the gas tank is all rusted out..car is only 7 yrs. Old..cannot believe that I cannot get any help with It..I should not have a rusted gas tank already. At least 4 techs told me it was from the plastic casing that Hyundai put around tank and it holds moisture..wow..that needs to be fixed...bad design .flaw whatever it should not have to come out of my pocket to fix that is not normal wear and tear...has anyone else had same problems? Never the less I'm not staying in the hyundia family for my next car..I can't trust them to last..guess its back to Toyota's..I really think its a safety issue as well..

I'm very disappointed in the level of service which I received from your dealership Advantage Hyundai In Hicksville . When I first contacted your dealership on Friday September 9th I spoke with Matt Shaw. He helped me fill out a credit application online. I waited some time and then waited a couple of days and called back the dealership and asked for Matt. I was told he was with a customer and that he would call me back. When I got a call back it was the wrong Matt. This went on for days. Matt Shaw never got the message. I only learned of his last name towards the end. But I did get an email from a Kate Jordan stating that someone should be calling me back in 30 minutes. When we spoke she informed me that they did not receive my original credit application (the one I did with Matt on the internet). I explained to her that my 1999 Hyundai Elantra was at Valley stream Hyundai waiting for me to order an engine so they can do the repairs. I told her I was interested in selling my vehicle as a trade in sell. She informed me that my car would be great for a school and that her dealership would probably give me 500 for my car. She informed me that her job was internet sells and she was putting me on the phone with someone named Ryan. On Sunday September 18th Ryan faxed over the credit application for me to fill out. I faxed it back to her all filled out and waited some time. On Monday September 19th I called back to see if we were approved and kept getting the run around so I decided to order the engine. On Tuesday September 20 I decided to order my engine so Hyundai in Valley stream could fix my car. After I ordered the engine I got a call back from Kate. I explained to her that I ordered the engine already and it was being shipped to Hyundai in Valley stream so they could fix the car. She told me to cancel the engine because I've been approved for the loan. I explained to her that I wasn't sure if I could cancel the engine being that it was an internet sell. She told me to try me best and call her back. I called up my bank Chase and blocked the charge for the engine and closed out the card. I called Kate back and told her the news. She said to come down and test drive the car to see if I liked it. Tuesday night I left a $500 deposit with our salesman Steve after test driving the car. I explained to him about my car being in Valley stream and my concerns about possibly accumulating storage fees. He told me not to worry because it was their sister store and they would waive any storage fees. I was told they were giving me $500 for my car and they had my $500 deposit and as soon as I came up the $1000 the car would be ready for me. I told them I get paid Friday September 30 and they said they would set the delivery date for that day. On Saturday September 24th I got a phone call from Hyundai of Valley stream saying I need to pickup the car and pay a storage fee of $570.29. Now this really worries me and stresses me as a single father whose wife just passed away recently from cancer. I decided to pawn some of my wife jewelry so that way I could get my car out of Valley stream and get into the new car. I called Bobby up and told him what I did and he said just don't tell the bank what you did if they call and I said ok. I told him that I wanted to pick up the car today and he said he couldn't do anything because the finance department was closed...........lies lies lies from day one when you call they lie to you and never call you back. the car I put the $5oo down on had a Lien on it from NORTH FORK BANK....the same car they told me delivery date for 9/30/11 lol they never told me this dmv told me this. lies lies lies when i had all the money then they say the lone did not go through How do I get my $500 refund? Can I pick it up in cash being that it was debited out of my Chase banking account? What am I going to do about these storage fees? If this is your sister store then you have to help me out. You made me wait since September 8th. I came up with the money and sold my wifes jewelry. Thanks Mr. Leek

Buyer beware... The Santa Fe looks and rides good but I am on my third trip for warranty service at JON HALL in Daytona Beach for a window washer failure that they can't fix. After the 2nd failed warranty fix within 1 month on my Santa Fe with only 7000 miles, my local dealer is making me wait one week before they will give me an appointment for a third try on fixing my window washer system that leaks out as fast as I pour washer into the reservoir. When I called the region office, they courteously took my complaint and said a rep will call me in 3-4 business days...which will be almost as long as the time the dealer the dealer is making me wait for an appointment to try and repair my washer system AGAIN for the third time. Imagine if this is was a transmission or engine problem on your new car???...what a nightmare. Beware buyers of Hyundai, my warranty service has been terrible not to mention the wasted time sitting there waiting for them NOT fixing my car properly.

I bought a new 2004 Hyundai Santa Fe have not had very much trouble with it until it started racking up the miles. As far as the service goes, I live about 5 miles from where I bought it and wouldn't let them touch my vehicle for anything at Kerry Hyundai in Alexandria, KY. They have the worst service department I have ever seen. was lied to about my extended warranty, which I argued about, lied to about vehicle needing repairs and so on. Later after purchasing new tires and having flats within a month after purchase was told that I ran over something in the road to cause two tires to go flat, argued again. They think because I am a woman I'm stupid. Called Columbia Hyundai in Cincinnati, Ohio and they are the best, not only did they repair my vehicle they gave me a loaner as well. I can not praise this dealership enough. The were pleasant and very thorough. I might have to drive for about an hour to get there, but I won't deal with any other dealer than them. They even said they were reporting Kerry to Hyundai Corporate.

First let me say I love my Santa Fe. I even named him. We've had great service and no major problems, UNTIL NOW! We have been planning a big trip to New England this fall. Two weeks ago, I discovered a leak in the oil pan. When my husband took it in, the service man said "let me guess, the oil pan". He told him that this has been a problem area because of the poor quality of the pan. Okay, let's replace it. As I said, that was two weeks ago. Still no sign of an oil pan coming. Back order is all we hear no matter who we contact. If this is such a huge problem, recall them and get them fixed. As much as we love our Santa Fe, at this moment my husband has had it with the company. I don't think this is worth their losing customers, they need to get with it!

I bought brand new 2011 Hyundai Sonata Limited with everything, it has less than 10k miles, it had to have a sensor replaced between the brake and push button start, now it has a creaking sound that dealership cant seem to find, also the bluetooth button on steering wheel quit working. Not sure I'd ever buy another one.

HYUNDAI HERTRICH OF NEW CASTLE DE GENERAL MANAGER AND FINANCE MANAGER IS THE WORST EVER GUY WINER AND JEN THOMPSON THEY NEED CLASSES ON HOW TO DEAL WITH CUSTOMERS... I WILL BE SPREADING THE BAD WORD THROUGH MULTIMEDIA

Key Hyundai in Jacksonville Fl has the worse customer service ever. I bought a car there / Santa Fe and since then I have being bringing my car over there for service (yes, what an idiot). Every time I go there they charge me big $$$. Last time I spent like $800 to get my A/C fixed but didn't last even a year and broke down again. Now not even 6 months later and after change the filter 2 weeks ago the A/C is dead again. What I hate is that they never call me after being messing around with me for about 4 weeks,they offer me a car but I think they just were playing stupid with a very unprofessional attitute with a loyal customer. Moral of the story: Don't buy a Hyundai - dont go to Key Hyundai in Jacksonville Florida !