Holiday Inn Corporate Office & Headquarters

The Ludington, MI Holiday Inn is fine. Good accommodations, clean, nice pool, good breakfast. The problem is that a certain maid that cleaned my room is suddently richer because she stole my wallet. That's right. It's my own fault for leaving it in the room when I checked out. 45 minutes down the road and I realized what happened. Called the hotel. Was simply told that they had nothing in lost & found. Said the maids were out having lunch (at my expense, I bet). Said they would double check and call me back. No calls from them, so I called again later. Said they didn't see the wallet in the room (naturally, someone already had it hidden away). Needless to say, with no cash and no credit cards, the vacation ended shortly.

When I went to check in to HIE in Holland Michigan, after receiving confirmation of my reservations (3 different Holiday Inn Express In Michigan) on 8/3/12, was told someone had given our room away. I had my 92 yr old Mom in the car we had driven over 3 hrs and my reservation was for a room that would accomadate her needs. I was beyond upset when told the room was no longer available. Now the good news. First my HIGH praise of the General Manger Nathan Suchecki who comped the room and gave me my pick of rooms. He carried in our luggage, offered us sodas or water and expressed how sorry he was for the error. He was professional and could not have been nicer. Best of all he was able to put me back in a good mood. Yes the free room helped, but what I want to share is how new and clean everything was and I am very picky. The desk ladies were beyond wonderful so very helpful and friendly. Sara and Julie get a special shout out! Julie was a player in correcting the error on 8/3. My Mom and I spent 2 nights there, it was most enjoyable in every respect. Also by far it was the best of the 3 Holiday Inns Express we stayed at. TRY IT YOU WILL LOVE IT!

The service at your location Holiday Inn Express Airport in Nashville, TN was HORRIBLE!!! The knowledge and communication of the staff is HORRIBLE!! My experience was HORRIBLE beginning to end. I will not recommend this location to anyone for future stays nor will I partonize again. Poor is an understatement!!

I stayed at a Holiday Inn River Walk San Antonio, and it was the worst experience I have ever had with a hotel. My room smelled like sewage. When I call the front desk they sent a maid up with spray to mask the smell. maintenance would not come until I call for the manager, and she told me that there was nothing she could do. I do not recommend San Antonio Riverwalk hotel.

Poor customer service. i have rented the conference room at the HolidayInn Express Flint for over 2 months one day a week. 7 times the room was not set up upon the agreed upon arranements 3 times i requested a conversation with the general manager which she did not have the courtsey to return my call it was on the 4th time that she had a desk clerk call me back to apologize.granted on the sixth time they did compensate me with not having to pay on that day but the room was still not set up.this is disrespectful and poor customer service. when a business feels that they are doing you a favor so do not bother them they have lost touch with the consumer. dissatisfied customer

In reading the reviews and personal experiences, I would think that a franchise as big as the Holiday Inn would take the time to review each and every complaint and do what is necessary to compensate the clients. I myself tryed to book on line and when I did not receive a confirmation notice called for follow-up and was re-booked in error. I paid for two rooms and got charged for the other two as a no show. I spoke to customer relations (what a useless bunch!!!)all apologetic and all but stick with the general managers decision!!! What are they there for if they can't pursue the matter on behalf of the customer!! The general manager, Maria, front desk supervisor Victoria and front desk clerk at the holiday inn express in Parmus, New Jersey are un-professional, un-understanding, and refuse to admit that an error has occured and that the charges should be reversed!! I'm sure there are plenty of complaints and errors that have not been rectified. The best we can do is publish our experiences and warn others about staying at the Holiday Inn. There are many other options (by the way) I travel alot and book tons of stuff on-line. If there is a problem, most hotels bend backwards to accomodate to maintain a good reputation. WITH THE ECONOMY AS BAD AS IT IS, CUSTOMER SATISFACTION SHOULD BE THEIR NUMBER 1 PRIORITY.

Mrs.Beverly Harvey 6648 Whitmore Ct. Apt.#143 Glen Burnie,Md.21061-2333 RE:Hotel Bill;Over Charged:(Credit Card) (Holiday Inn Hummelstown PA.} Card Holders Name; John Harvey: To Whom It May Concern; My Husband And I Had Visted Your Hotel,(08/21/12). We Were Under The Inpresion That The Stay Was To Cost Us;$180.00,A Night. *My Husband Paied In Cash;$120.00 Dollars;And Was To Be, Charge On Our Cridet Card,The Balance Of $60.00,Dollars: * Upon Receipt Of Our Bill From The Credit Card co.,:It Shows;You Charged Our Credit Card The Amount Of:$209.79,Then Charged Again:$60.95. *I Feel That You All Have Made A Mistake In The Charges That You Have Set Fourth,On Our Credit Card.I Do Hope That You May Reburse The Charges That You Have Mistakingly Taken From My Husbands, Credit Card:And Good Nature For The Trust We Had In Your Organization. *We Do Travel At Times In The Summer Months,And Would Like To Feel Safe And Confident In where, We Are Staying. But I Will Say This Has Been A Exspearance;That You Would Hope, Would Never Happen To You. {But It Has.} * I Do Hope That This Matter Will Be Addressed,Promtly. Sincerely, Thank You And Look Forward To Hearing From You And Problem Taken Care Of. Mrs.Beverly Harvey *

On Tue, Aug, 2012: I sent the below email to the management of the Holiday Inn, Suva, Fiji... Bula, I'm writing to express my utter dismay with recent actions of Holiday Inn, Suva. In regard to the Hibiscus Parade last Saturday. I enjoyed your great pizza and cocktails poolside with my family preceding the parade, then made our way outside to watch the floats passing. We went out the front and along the footpath. Within a few seconds I found I had something slimy on my arm and hand, my son the same. To my shock I found we were covered in grease ! and soon noticed the rope barrier you guys had erected along the footpath was fully coated in the grease. We wiped the grease off and moved to the road edge to watch the parade. Every time I looked back, I saw people stopped and appearing literally confused that they we discovering grease all over their clothes and skin. I felt so angry and sorry for these poor people, many dressed up for the occassion. For the next 1-2 hrs I must have seen hundreds of people effected by the grease. I've since heard that you did this last year also. I'm sure your "reasoning" for doing this is to prevent people from climbing over the top rope but i fail to see how you could offer any justification for such a disgusting, arrogant and disrespectful "idea". I'm writing to you, not seeking an exlpaination (there is nothing you could say that justifies this act) - i am writing to ask you why you (obviously) employ someone of authority that has such a low regard for the public. Is this somethng you yourself authorised ? Surely not, I would hope. In all scope of public relations, the H' Inn should be making a formal public apology. What a disgusting way to treat the public. I'm holding back from posting something about this on tripadvisor and such review websites. (ps) I am employed by Lamana, on the GPH site (a new hotel under construction on a neigbouring property) but trust this would in no way be construed as bias - I am a Suva resident first and foremost in this regard. Yours faithfully, ..... Thier response was ... Dear xxx, Thank-you for your email and comments - I am more than happy to meet and discuss. Let me know when convenient. ..... my response was ... Thanks for the offer but no need for a meeting. I would be happy simply to just hear what you have to say about the matter. regards, xxxx ..... i heard nothing for 2 days, so sent a new mail ... Anything further to say on this ? Sorry, I just dont have time to meet etc, not warranted. In my opinion, the act was a disgraceful one that should be of some concern for H'Inn managment. In legal terms, it was potentially negligent. Food for thought. regards, xxxx ..... Thier response was ... We have acknowledged your comments and have taken them on board constructively. As previously mentioned I am more than happy to discuss with you, but if you believe it is not warranted then that is your choice. Thank-you for taking the time to highlight your concerns. ....... my response now (to this webpage) is ... are you serious ???? is that all i get ??? evasion, no apology. not even a mention of regret ??? ... i'm lost for words. utterly dissheartened in the H'Inn's regard for the general public.

On august 24,2012,My husband and I decided to have a nice relaxing evening out,so we decided to rent a room with a jacuzzi,but we also wanted to stay where there was a pool and hot tube, We made some calls to other hotels and found that the Holiday INN Express on lynch road in Danville Ill,61832 was most reasonable,upon registering for a room we questioned about the offered facilities,jacuzzi,hot tube and pool,we were told all was available,so we got the room,a little later we decided to go to the pool, the hot tube did not work,we specifically asked for these things and were mislead thinking that it was working..That afternoon I had made a complaint,was told would be compensated upon check out,I called the service desk on saturday morning asking the manager why we were mislead,we don't get out offen and was really wanting an enjoyable evening.The manager in turn, said that I asked If they had the hot tube,she said you didn't ask us if it worked she told us she would not make no adjustments.she was very disrespectful,had a very nasty attitude.. It was not about the money It was simply about the respect and the misleading of a customer at the time of checking in and not knowing we were being mislead until we were checked in and then it was to late.First of all when a customer requires information about your hotel, It should be answered in a truthful manner and if something is wrong with the pool or hot tube then that information should be volunteered to the customer,not renting the room under false pretenses

this is near a factory and the people hang out on the terrace and watch you going in and out. we were accused of having a dog in our room and charged without our knowledge 250.00 on our credit card !!!!!!!!When I called they told me thay would take it off as a courtesy but we never had any animals in our room !!! How is it a courtesy??? not happy at this at all how can you just toss 250.00 on someone's cc and get away with it ?? never stay at another Holiday Inn !!!!

I stayed at holiday inn Owatonna MN I just switched hotels don't look like I will be staying at holiday inns no more u sent emails to a bunch of people and no response from no one you have my email address and phone number

I recently returned from exhibiting my rustic furniture at a show in Gloucester, MA. Due to the lack of hotels in the area we spent three nights at the Holiday Inn in Peabody, MA. We arrived Friday August 16th at about 3:30pm to find that the front desk attendants were very courteous and efficient. We checked in and proceeded to our room # 124. The first order of business for us is to remove the hotel comforter and use our own from our luggage-standard procedure no matter where we stay. My wife was in hotel management for quite some time and we know how often comforters go out to laundry. When the hotel bedding was removed, it was obvious by the dried mud on the sheets that this bed had been remade without being stripped. After a visit to the front desk, a staff runner came down, stripped the bed and remade it. My wife and I sleep in the same bed so we made no request that the other bed be checked as we do try to remain low maintenance. Our next step at this time of day is having an afternoon cup of coffee however the coffee maker did not work. I didn’t call but took the unit to the front desk and the staff runner brought another unit down. Next step is a nice hot shower. I don’t take a long shower, 3-5 minutes average. In that time I was standing in 4 inches of water with a back flow of black hair, my hair is blonde. It took 12 minutes for the water to drain out of the tub. We were aware at the time of check in that the hotel was under renovations although the web site under facility heading states “Hotel renovated February 01, 2010”, so we were surprised to find out that renovations were being done again. The final straw that afternoon was under the nightstand between the beds beside a dead dried up fly I picked up a small piece of paper that I thought my wife had dropped only to find out that it was neither of our hand writing. Fairly obvious that the room had not been vacuumed which explains why the carpet has stains. On the way out to dinner, I asked to speak with the manager to voice my concerns about his housekeeping staff performance; it was 6 pm on Friday so I took him aside, away from the front desk and his patrons checking in. He was very receptive and told me he would move us to a king suite – unit #116 when we returned from dinner and he gave us breakfast vouchers. We were surprised to find out that a king unit was available as we requested at check in to be moved to a king room only to be told no king units were available during the time of our stay. When we moved into the unit, two issues were directly in front of me. Coffee grinds all over the kitchen counter and pretzel pieces on the kitchen tile floor. It was obvious that the counters had not been wiped and the floor had not been cleaned. I chose to clean the counter myself however no paper towels or sponge was available in the unit so once again I had to go request items from the front desk. The pretzels, I left on the floor with the assumption that housekeeping would vacuum during refresher time the next morning. I would suggest that if a patron is moved to a different unit due to problems in the initial unit that a staff member inspect the new unit prior to moving guest in. In each of the two rooms we checked into there was a breakfast card that can be filled out for delivery of breakfast from 6:30 am till 11am. As per the instructions on the card it had to be hung on our door by 1:00 am. The card also stated that delivery would be made within a 15 minute time frame, we requested the 6:30 delivery expecting it would show up no later than 6:45 am. We waited till 7 am on Saturday August 17th and to our surprise the card was still hanging on the door, it had never been picked up. My wife took the card to the front desk manager who proceeded to explain that the restaurant does not open till 6:30 so delivery could not have been made at that time. My wife stated that she understood and was anticipating that it would arrive at least by 7:00. The manager apologized for the inconvenience took the card and assured her that our breakfast would be delivered on time for Sunday morning. Once again we waited for breakfast with no results. Yet another trip to the front desk to find out what may have happened only this time we were told that room service for breakfast is not done at this hotel it was only served in the dining area. The front desk attendant was not aware of the cards being left in the rooms and stated that they must be old cards from previous years. My wife explained that the hotel manager on Saturday morning stated that it was a service of the hotel and we would be receiving the service requested for our Sunday morning stay. The following is a direct copy from the web page: Holiday Inn Hotel & Suites Boston-Peabody Dining Guests can enjoy a delicious spread of breakfast favorites a la carte at The Newbury Cafe, open from 6:30am to 10:30am on weekdays and until 11am every weekend. Carrabba's Italian Grille is also located on-site, ensuring delectable dinner options, too. Summary Number of restaurants :2 Room ServiceAvailable 6:30 AM-9:00 PM The clerk then suggested that we go to the dining room if we wanted breakfast totally ignoring the issue at hand. So for the second day in a row we went without a morning meal. Each day our room was refreshed with clean towels and the garbage was emptied. However the floors never vacuumed during our stay, as the pretzels remained on the floor during the entire stay and dirty plastic cups left on the bedside and coffee table each day. The web pagehttp://www.holidayinn.com/hotels/us/en/peabody/bospb/hoteldetail, under amenities states “Daily Housekeeping “. The following is information is provided by Holiday Inn: Holiday Inn Housekeeper Job Description & Interview Job Description and Duties Housekeepers at Holiday Inn clean and organize rooms and corridors in a timely and effective manner. Specific duties include cleaning rooms by category priority, using proper cleaning chemicals for different surfaces, and reporting damages or maintenance issues. Additional job duties a Holiday Inn housekeeper may need to carry out include restocking the supply cart and turning in lost and found items to the front desk. Holiday Inn hires cleaning associates demonstrating dedication and attention to detail. (http://www.job-applications.com/holiday-inn-housekeeper/). The duties for a hotel housekeeper are similar to those for any worker in the housekeeping or professional cleaning industry. Housekeepers, or room attendants, are responsible for cleaning and maintaining hotel facilities. The job entails duties like cleaning hotel rooms, but also tidying up hallways, lobbies, and other public areas of the hotel. Daily tasks may include vacuuming, changing sheets and towels, emptying wastebaskets, dusting, scrubbing floors, and any number of other cleaning activities. Housekeepers will also survey rooms after checkout and take note of any damages or missing items. (http://www.job-applications.com/hotel-jobs/hotel-housekeeper-job/). Direct link form Holiday Inn-http://www.job-applications.com/holiday-inn-job-application/. At checkout we spoke to the manager and front desk clerk about our concerns because we do understand that the insufficiency of housekeeping and the lack of communication of services available at the hotel reflect on all staff members and at the corporate level of Holiday Inn. We expressed our concerns as constructive criticism in hopes that steps can be made by the facility to correct the problems so that future patrons do not have to deal with the same issues as we did.

We recently had a tragic death in our family and had to stay away from home for a couple of nights to attend the funeral. We stayed at the Holiday Inn Express in Marshall, Michigan. What a fabulous group of people work there! Christie and Shirley were wonderful! Very accommodating! They went above and beyond our expectations making sure everything that could have been done for our family, was done. While the facility itself was neat and clean, but not overly spacious or extravagant, the employees treated us as family and more than made up for any short comings with the facility itself! Thank you, thank you, thank you, for making this difficult time mush less stressful for us! We will be returning under happier circumstances in the future!

In March of 2012, I made reservations at the CoCo Key Water Park in Kansas City, Missouri. I was reserving a large number of rooms for a Spanish Club outing. In sending me a bill for our April reservation, the bill included a $10 charge for 8 students in the water park. However, once we arrived at the hotel, the students could not use the water park unless we paid the $10 again. I talked to the manager on duty and she said that if we had already paid it, it would be no problem to reimburse us for the money. Upon returning home, I quickly checked my email and realized that we had paid twice for the water park. I emailed Stacey Blair and a Debra about this problem. Between April 23rd and May 15th, I received several emails about reimbursement. I sent a copy of the receipt that I kept when we paid for the water park. I was promised that I would receive a check....several times. It is now Aug. 16th and I have yet to see anything. Needless to say, we will not be staying in this hotel again as part of our group trip to Kansas City.

I called the Holiday Inn in Rock Hill SC to make reservations but noone answered the phone so after numerous attempts I made the reservations online.We had a group consisting of a girls travel softball team staying in this hotel.After a group discussion we realized that everyone was charged a different room rate.I questioned the hotel front desk clerk who by the way was extremly rude and very poorly educated about the differences in the charges.She said there was nothing she could do and if we didn't like it to go somewhere else,and by the way it was midnight.I spoke with the manager ''Randy''who was no help at all.I was charged a whopping 150.00 to sleep in thier bed.It was by far the worst customer service I have ever had,even the lowest rated motels give better service.I will never stay there again and if anyone reading this is smart you won't either.

I am currently an employee at the Holiday Inn at 401 Second Street, Indian Rocks Beach FL 33785. My position at this time is Housekeeper daily I service 11-14 rooms. My supervisor Sherry, Michael and Maria Lusia and a third person female name unknown. Apparently in this hotel they only hire illegal immigrants who do not have legal documentation. The supervisor steal the housekeeper tips. This is really inappropriate behaviour and I would greatly appreciate a proper investigation. The housekeeper manager only hire immigrants because she claims that they are submissive. I wonder if Rick Scott knew this. Please note that the hotel has termites and bed bugs. Immediate investigation is appropriate at this time.

I am not a guess or an employee but Our Holiday Inn here in Niagara Falls Is a nice place to stay the staff make sure the beds are made, The rooms are clean and you have nothing to worry about. Unless you are an employee here at the Holiday Inn on 114 BUFFALO AVENUE NIAGARA FALLS, NEW YORK 14303 UNITED STATES 1-716-285-2521 where the employer are all family the new laundry room manager came with her daughter and her daughters boyfriend the daughter was getting pained for being the bosses daughter well she was not doing anything else until her mom put her as a room inspector but that only lasted for a wile now she is back to flowing mommy around and now she has brought in a another daughter and she manage the kitchen buy what happen to employing within I am sure there is someone who may qualify if she had check there resumes if they had one this is a place if you look it up there is a lot of Black people likeness use in the Holiday page but not one of them employee still work there. Here there has been a number of employee let go , For what you say well here at the Holiday Inn everyone seems to think for being BLACK yes their race one employee was told by another to pick up and fold the sheets like he use to in the cotton field so the next time the employee came back to work he told the man look I don’t want you to say nothing to me I don’t want you to joke around with me or nothing else because if you disrespect me again I will beat your *** that was it he went on to do his work But the other employee tells his girlfriend who tells her mother witch is the boss the Laundry room Manager they call everyone in the office and ask what happen what started this they told her that her son in law or daughter’s boyfriend used racial slur for no reason and she FIRED the man that was disrespect ed. they called it Insubordination who was he being insubordinate with a Co-worker NO the bosses daughter boyfriend but did he get a write up before this NO did he get Suspended before NO and THIS is not the only one, another employee came work and one of the employee stoled a camera out of the rooms this employee said he did it and where he put it but they could not find it the Laundry manger once again she pulls up the cams and say I see it looks like this Black employee may have it raped up and left with it BUT the next day or so it was found and this Black employee was not in or around the Holiday Inn HMMMMMMMMM was he called back NO instead she changed her number and answered none of his calls and another employee was let go because he whet in to work and turned on 93.7 and the boos there who is still related to the other bosses told him look I don't wont to here none of that rap stuff 93.7 is the people station it is something for everyone sooooo you know he no longer works here never had a wright up or nothing so HERE at the Holiday Inn the Blacks can clean your rooms ,wash your dishes, and do your laundry but don't think you will see any running or in charge of anything so should we Stay there Nope but you can choose now that you have all the facts

My family and I stay at the Holiday Inn Express in Emporia, Va. at least 3-4 times a year because we have family in that area as well as North Carolina close to Gaston Lake. Recently we were there on July 6&7 for a family reunion and reserved 3 rooms(suites) for 5 adults and 4 children. I made on line reservations 3 months prior to the event and then called a week in advance and asked if we could possibly check in at 2pm instead of the usual 3pm check-in and was told that a note would be made to accommodate us( check-in, freshen up and change clothes to get ready to attend a 4pm event). We arrived at 1:45pm and the front desk receptionist told us they did not have any rooms ready and that we needed to wait til 3pm and they still might not be ready because they were busy. Needless to say we did not get a chance to freshen-up prior to our 4pm family event.Reception had an "I Don't Care Attitude" We observed the next day that the staff hired to clean were at breakfast at 9AM when we were there because from 8:15AM-8:45 there was a power outage, but no extended time was granted for breakfast. Staff tended to just lounge around, no wonder room can't be clean and ready for guest. The staff was rude ( front desk reception day hours employee and house keeping supervisor) Rm 316 air condition was broken and no extra room was available. The staff was not friendly and appeared lazy and unconcerned about rendering good customer service. I made a statement that I guess I needed to start planning my priority points at another Hotel Chain and the reply from front desk reception on 7/7/12 at 3:15pm was "Priority points are not for special treatment or checking in early, they are just points for award points". Unfortunately, that holiday inn is the closest to our family and convenient,but I will start looking for somewhere to stay during my visits.

Stay Away! Overbilling and then refusing to take off the original mistake and provide the correct billing to my credit card. They told me I could instigate 3 way calling with my credit card company and they would speak to them. Now they want to take my time to fix their mistake! He said the clerk was in training... what does that say about how they train? Stay way from Montgomery Airport South and if you do stay-- KEEP ALL RECEIPTS. Luckily we did! What is less than poor customer service?? Whatever it is, holdiay inn express in Montgomery has found it.

I am currently at the holiday inn resort at orange lake.I am so disappointed and hurt. I work for Detroit police department. I work 24 days overtime to afford This vacation and I am so pissed. First l called in advance and explained That my so is legally deaf in his left ear and I Have 3 children under the age of 5 years old. I paid for a Villa. Well I arrived at 1030 pm. I checked in. They didn't give me a Villa they assigned me to a tower on the 8 floor.I refused. I paid for a Villa. The reception had me to drive Back to the main office And speak to manager. Well this so manager had many people waiting; again remind you I Have four kids irritated in the car. After I explained I just checked in; They changed my Villa. The trip gets better; that's a sarcastic joke. The next day I receive a call saying if I go to a presentation I can save money on theme park tickets . Its only 90 minutes. They have a certified babysitter on premises. It will be less than thirty minutes. I kept the 24 months child with me and agreed. Well after I was held there for 3 freaking hours; pleading to get Back to the kids; four different sells man continued to hound me. I was so pissed I started to walk out when the last person came and I explained that I must Get to my kids. They finally let me Leave. Its started at 1030 and I left at 130. Now I'm heated. I am escorted to the cashier to Get Disney's tickets. I requested four kiddy Parks; Two Parks per day; because I leave Friday at 4 am. I only have Two days. I paid a total of 955.00 total. I saved 220.00. OK. I'm ready. Its 230pm. I get my kids. They hungry and want to play in the water. So that's What we did for the rest of the day. Wednesday morning we Are up at 8am heading to animal kingdom; stated until 4. Headed back for a nap then off to Magic kingdom as the sells person recommended because of the fireworks. Not so. I woke the kids up and drove to the park. Go to Check in. We can't get in. Only one theme park per day. That's not what I asked for. My kids crying and having a tantrum.I'm pissed. I called hotel requested to speak to a manager; who claims his name is angel. I drove back to resort. There's no Mr. Angel. Kids crying and mad that they couldn't go see the castle. I am pissed. I'm waiting For a response now.