Holiday Inn Corporate Office & Headquarters

I will not be staying at the Livonia/Farmington location in my future travels because I kindly asked for a small carton of milk that was in the case in the dining area and the manager said I could not have one till the next morning at breakfast. I thought it was very rude being I stay at that location when I come into town (we are planning our 50th class reunion) and used this location in the past. However, I will have to look for another location next year. I had asked the desk clerk to give me a room that was quite and I was placed in a noisy location and being my TV did not work, I was placed in a room that was much quieter. However, the maid was very nice and I wrote a nice note to the manager commending her. Thank you for your attention to this matter. Lillian Senik-Loudermilk

What a rip, ON MY WEDDING NITE, they accused MY NEW HUSBAND of smoking in a non smoking room, we didnt check in til 1100 pm were exhausted, had his daughter with us,so we didnt have privacy, anyway,yes he smokes but is adhering to rules and regulations of personal and public institutions, ok legally they really should have colaberating evidence to proof a person smokes in a non smoking room, they state, they found ashes in the room, they could very well have but it doesnt mean anyone smoked, anyone with a lick of sense, knows, both smell and ashes can be transferred from the person to the enviroment, and as a person in the legal field, you need more than an ash and a nose of a housekkeeper to establish a violation had occurred, its boggus that they can charge you 240.00, without your consent,i said that aint legal since they did NOT have my sisters signature on file, she was kind enough to put us up for a nite, and this is what happens i will NEVERRRRR stay at HIE ever, and i will tell everyone is hearing distance, dont go there, this is not the first hotel that does this. where is the fair trial is this, we are guilty by one ash and some housekeepers nose, bull crap.

I AM A GUEST AT HOLIDAY INN-EMERALD BEACH.I dont know who you left in chare but we thought we should bring you up to date about this establishment.Theres roaches at night,you have people coming friom the beach without cards going into the pool full of sand on them.Thiers people going into the rooms with no keys buy the pool,sometimes the room snmells like wet dog.Ive also seen&heard 2 of your employees SUE&rebecca get after staff in front of people.they shouldnt get after michelle&debbie like that.than they keep them constantly up till 8-9pm at night employees are supposed to be until 6pm only.I dont no who they think they are but thier just employees to&they act like they own the place.Manager john is just as bad.Something needs to be done before you lose your housekeeping staff.Iheard michelle cantu already was fired because of this constant harrassment from youre staff members.I was also told by 4 other ladies who said they feel like quitting but are taking the heat.These ladies all need this job but not under these circumstances.Especially michelle please do something fast.THANK YOU LINDA

We live in California and were new to the Fargo area, always having stayed with relatives in the Grand Forks area prior to this visit. When someone talks about disappointment, our stay at your hotel is what comes to mind. We had ordered a queen bed with a sofa sleeper with a pool view. On the first night, 6/20/12 we arrived late, 12:30 AM. When I opened the sofa sleeper it was not pretty, crumbs and stains. I opted to put it back together and sleep on the cushions hoping nothing would crawl out. The second night everything went well and I slept on top of the sofa again. The third night, Friday, 6/22/12, we arrived back at the hotel around 9:30PM. The noise level was staggering. We thought there was a full on school playground outside our window. When we looked through the curtains, we were amazed to see kids literally everywhere. I called the front desk and was informed the pool was open until MIDNIGHT and the noise would end at that time. Not only were kids in the pool area, they were running up and down the hall on the other side of our room. The fourth night, we purposely didn’t get back until 12:30AM. When we came in from the parking lot, there were drunken girls walking around holding their shoes while they were yelling down toward the onsite club. I thought ok they are down here and we are on the second floor. Within half an hour of getting to our room, there were people, both men and women, yelling and banging in the hallway near our room. Needless to say I will never stay at this hotel again nor recommend it to anyone. I’m sure we could have found much better accommodations elsewhere for the $661 we spent during our four night stay in Fargo.

i work in your emerald beach hotel.i wanted to bring to your attention that theres roaches here&there,some rooms smell,you have people off the beach in your pools.you also have three employees that are doing really bad jobs.for instance you have ladies sue&rebecca that are constantly picking on 3 individual employees at all times.They make them constantly redue thier rooms before they leave but yet everyone else can go home.These girls go in 8:00amanywheres from 7-9pm at night just to go home thier has been complaints madfe with superviser John&yet nothings being done.He just laughs it off like nothing.Now these girls are quitting due to all this crap please do something before something happens to someone on your premesis.THANK YOU.

We stayed at the Holiday Inn Express in Pittsburgh North Hills for one night to attend a wedding. The day of check out, we left the room for one hour to get breakfast. We returned to the room to find all of our cash stolen. The front desk service proved to be of little help and showed no genuine concern for this obvious robbery. Not only did the "manager" refuse to release her name but she had no clue how to process the incident. We were then told that the ONLY employee that could investigate the situation was a maintenance man who was not present at the hotel. Due to time restraints we needed to leave the hotel since the maintenance man "was on his way" but there was "no way to tell what time he will arrive". We received NO phone call for an update on the investigation as the manager had promised which was particularly insulting. It seemed as though the entire staff was desperately trying to brush off the incident rather than identify which employee entered and robbed our room. I will never stay at this or any Holiday Inn ever again if this is how they "provide excellent customer service". -------------------------------------------------------------- I am writing to follow up on a room robbery which occurred at the Pittsburgh North Hills location the morning of Sunday, June 17th. I called (412) 366-5200 and spoke to Manager Chuck Kitts who was shockingly arrogant and disinterested. After requesting the results of the Sunday morning key log report multiple times, and being denied those results every time, he suggested I contact the police once again. He stated he was unable to give me the results of this key log report “at this point in time”. I then offered to call back after lunch to at least obtain the time of day that our room was accessed and he responded by telling me, “that information would be of no use to you at this point in time”. Unfortunately, I would have to strongly disagree with Mr. Kitts as the time of day our room was accessed would be a great deal of use to me at this point in time. This information is what I’ve been told to relay back to the North Hills Police Department. The morning of the incident I contacted the North Hills Police Department and spoke with Officer LaMonica. He advised me that I need to go through hotel Management and obtain the results of the key log report. From there, the police department would move forward with the investigation and prosecute. Mr. Kitts repeatedly refused to inform me who accessed our room during the time we were away. Furthermore, he had the audacity to tell me that he has very busy with other matters and had just returned to the hotel at 7:00 am this morning after being away all weekend. At this point it was 10:15 am. I find it hard to believe that nearly 3 hours isn’t enough time to address a robbery at the hotel he manages. This leads me to believe that a theft at the hotel is the least of his priorities which is a disgrace to the Holiday Inn franchise. Having a great deal of friends and family in the Pittsburgh and North Hills area I intend to continue spreading the word of the horrifically poor service at this hotel if I am not reimbursed the money that was stolen from our room. It seems to me that Mr. Kitts as well as the entire staff at this location would rather defend and continue employing a criminal rather than terminate the individual. I can be contacted at any time via email Keb6003@yahoo.com. Awaiting Your Response, Megan Z.

I am giving a low rating due to the fact that while staying at th Holiday Express Inn in Lancaster, PA June 12-15, a 90 day supply of my prescribed Temazepam was stolen from my zipped but not locked luggage. It was taken on the last night of my stay, the perp probably figuring we would be leaving the next morning and not notice. We reported this theft to the manager who in turn called in the head of staff of room cleaners. The manager said he would be "in touch" but as of today, June 19, 2012, we have not heard about any result of the investigation. Could you please contact the manager of the Lancaster Holiday Inn Express to give him a push for any result. This prescription cannot be refilled as it is a restricted red label medicine and the insurance company would not cover it due to it's dangerous quality. I would like an answer about this ASAP. Lois Shioleno, 255 Chestnut Street, North East, PA 16428

I tried to check into the Holiday Inn in Custer, South Dakota last Wednesday night. I have a large family of 7 kids and my wife. I always hear there is a fire code and we can never get a single room. This manager told me I would need to rent 3 rooms, not connected. Since my oldest is only 15 and not an adult, he said he could not accomodate us. We went next door to another kids friendlier hotel and got a room. We only need two kings beds and a rollaway. I doubt the supposed fire code is meant for large families. I can understand hotels not wanting to sqeeze large amounts of unrelated people into a single room but these are all my biological children. It feels like I am getting discriminatyed against when I try to get a hotel. I can't afford $300 per night but always request the largest room available. Where can I get more info on this fire code rule. It always makes it a struggle whenever we travel. Is there not an exception for cases like mine?

Just letting you know, if you have a problem, don’t expect customer service to fix it! If I could give the Holiday Inn a 0 rating that’s what they would get. Talk about no effort to satisfy customers. The hotel I was staying at had some seedy activity going on right there in the lobby and parking lot. I should have known when we pulled and the lady outside smoking a cigarette in her Friday night club attire was actually the front desk clerk, that something wasn’t right. I have never been to DC so I have no idea what each area is like. This happened to be a Express location which I’m taking to mean low grade. Right off the back my parents did not want to stay there and upon entering the building and talking with the clerk it was official, we were not staying at that location with my 2 year old son and little sister. So we call customer service to try and switch locations, no refund was requested, just a different location. Well because we reserved through cheaphotels.com they refused to be of any help. Here we are in DC, having traveled all the way from California to have no decent place to stay due to Holiday Inn's lack of consideration.

I would like to tell you that in order to get your rooms the cleanest possible you need a rainbow cleaning system

My family and I recently stayed at the Holiday Inn in Garland TX, it was the worse experience ever!!! I will never ever stay there again, or any other holiday inn for that matter. They couldn't find our reservation to begin with,our rooms were supposed to to be $99, but they charged us $112, then come to find out our confirmation # was tied to another name, our debit card was charged twice, two different amounts, almost $600 total, was told it would be fixed then it was charged again the following day for an additional $500, it took the manager nearly 3 hours to come up to the hotel to fix the problem, after demanding that we be compensated, they gave us a night free, which I feel that we shouldn't have had to demand, it should have just been offered, and by the way the guy that originally checked us in still to this day has not appologized and then the day after we check out, my debit card was again charged for an additional $240 plus $277 for 2 nights!!! My checking account was overdrawn twice by them!! I am still waiting for this to be fixed, I am so disappointed in this franchise!!

I am very upset with the holiday inn express in Columbus ga! I have been trying to get a credit due to me taken care of! They charged me twice for the same thing! I just want my money back! I am a priority club member and travel quite a bit, but if this is how I am treated by Holiday Inn I will cancel priority club and will never stay at another holiday inn again! Very dissatisfied and extremely upset!

Holiday inn express in Chilicothe Ohio took our 14 room 7 day bookings under contract and sold them out from under us. Managers name is Lisa Wrights 740 851 6140. Our company has never had such a thing happen to us. For confirmation you can call me at 850 476 8203 Jack Sparks President SERF Inc. This is the most unprofessional act I have ever experienced in 40 years as president of our firm.

Holiday Inn in Muncie, IN is the best. Nathan and associates performed an outstanding job. 800-621-0555 is a good number to call to compliment HI employees.

My husband and I are both retired senior citizens and were traveling for the first time to Spearfish South Dakota.We booked the Holiday Inn two days prior to our check-in date. When I reserved our room, I was NOT told that there would be a state-wide high school track meet that weekend. When we arrived to check in, they said we had been upgraded to a suite. Very nice room EXCEPT both rooms of this suite faced the enclosed courtyard which included the swimming pool, video games and a huge area for a party. After 11 hours of driving, we wanted to turn in at 8:00 - bad idea! The teens were playing water polo in the pool with screaming, laughing and yelling. Also the younger kids were playing kickball so sometimes the ball would be kicked against our windows and doors. We called the front office about 8:30 and asked if they could quiet them down a little. Their response was "There's nothing we can do. The area is open until 11:00". VERY BAD management response - no action!

Terrible experience at the CORPUS CHRISTI-EMERALD BEACH Holiday Inn. We have been going to this hotel for over ten years. This is an old hotel that needs major repairs. During the night, the cockroaches came out, especially in the bathroom. I thought I was doing my family a favor by getting a poolside room, big mistake. There was so much dirt on the rails that the sliding door was almost impossible to open or close. The room had a wet-dog smell to it. The pool area was totally unsupervised – unsupervised children ruled the pool area. People were allowed to go into the pool in street clothes. Many of them went into the pool straight from the beach. Outside the pool is a public beach and everyone was welcome to come into the pool – no wrist band or other means to control misuse was in place. The doors with a room card required to enter were not working so anyone and everyone used the hotels pool. The pool water was filthy and not safe. This hotel is a health hazard. Also, no benefits at this hotel for a priority card member.

I'd like to tell you about my recent stay at Holiday Inn (Johnstown-Gloversville, NY). My wife and I had selected your hotel because it was "pet friendly". We reserved a room through Hotels.com. I told the agent that we wanted this specific hotel because we were bringing our dog. When we checked in, Sat PM 5-19-12. After moving into the room we then read the "guest info" packet wherein it stated that there was a $250 fine for having a pet in a non-pet designated room. I thought it prudent to check with the front desk to ensure that our room was so designated. It was not and we were made to move. When we repacked and moved to the new room we found that it was not the King bed we paid for but a room with two double beds. We then took our luggage to the front desk, our 3rd move, and asked for the King sized bed we had reserved and paid for. The people at the frond desk said that they had no pet friendly/king size bed rooms. After some dialogue the asst manager said that he would give us the room for $84 per night, which was a $20 total deduction, he just needed his managers approval. Manager Nicole Rix was called to the desk. I detailed the entire story to her. She said that our deal was with Hotels.com and that she could do nothing for us, that all the rooms were the same price. She also said that this situation was our fault and she could do nothing for us, negating the small price concession and small gesture of good will her assistant had just made to my wife and I. I travel to Fonda, NY several times a year. There is a pet friendly Super 8 right across the street from this Holiday-Inn. This time we wanted an upgrade in accomodations. However between sleeping in seperate beds and the cool, uncaring treatment of this manager it was very dissapointing stay. I've never been moved to write a letter to any company for any reason before now. I thought that someone in the Holiday-Inn upper management should be aware that theey have such an unsympathetic and uncaring manager running things in Johnstown-Gloversville, NY. She actually seemed pleased to tell us that she could'nt help us, it was the worst example of customer service I've ever been subjected to. When I told her that I would never use Holiday-Inn again, she just shrugged her shoulders, re-emphasizing that we were not a concern to her or to the hotel she represented. leif d.

I am the wife of Ellis M. Lewis, Jr. I am in a wheelchair. These people in Gulfport, Mississippi at the Holiday Inn Express just wanted our money. They said, they didn't have a handicap room. Ok, I am fine with that. But don't take my money and give me a room that I had to go and get a stool to climb on the bed with the assisants of my husband. The bed are way to high off the floor. If you are planning on taking people's money try to give them a room were the beds are not in the ceiling. This is the most miserable time of my whole entire life. A horrible horrible experience. I will NEVER stay in another Holiday Inn Express if it is the last one on EARTH.

The address and telephone listed here are not accruate. Below is the correct contact info: Americas InterContinental Hotels Group PO Box 30321 Salt Lake City Utah 84130-0321 USTelephone: +1 800 621 0555 Fax: +1 801 975 1846

It is not the Holiday Inn but the employee Brenda who works at the Solana Beach Holiday Inn/ 101 HWY. She really makes you feel like you have been greeted at the Ritz. If anything is wrong, she makes it BETTER, Right, & makes you feel like coming back. I travel every month to Del Mar & as long as I can continue to work with an employee so caring I will continue to return. My first trip there I was looking for a place for a friend coming from major surgery. My friend was weak & Brenda showed me how far it would be for her to walk from the car to her room. She made sure she had a handicap room reserved & took care of my friend. I also just returned from another trip & my TV did not come on & I did have trouble getting on the internet but Brenda made it alright. Brenda is the type of caring employee Holiday Inn should have more of. I will continue to stay as long as she is caring for the guests, other wise I would stay at the Hilton.