Holiday Inn Corporate Office & Headquarters

At this moment we are at the Riverview Holiday Inn in Charleston S.C. It is 11:40 p.m. on 11/7/12 someone running a vaccum cleaner has awoke us.Contacted front desk and was asked if it was coming from the hall or the room next door. Seriously does it matter shouldn't housekeeping be done during the day. Hearing men from the cleaning crew it was then we noticed a smell coming under the door from the adjoining room. We stuffed a towel under door. I went down to the front desk to find out if we should be concerned and let them know the smell was over powering our room. I was told we could receive a free breakfast. How nice considering we are already getting our breakfast free. The maintenance man told the manager the smell would not go away even after shutting off fan and ozone machine.l notBeware do not stay in a room beside a room with a warning sign on door telling you not to enter ozone machine in use. Will not stay here again.

Extremely overpriced terribly cheap pillows one would expect from a Motel 6 . Always bring your own pillows if you stay in one of these places . Very slovenly unprofessional desk people , this was in Santa Cruz, Ca. and desk person in the morning seemed to be on methamphetamine. They seem to try & gouge people for any extra charge they can, totally inept scatter brained service, terrible parking and just generaly slipshod run corporation. They have little interest in the "guest", terrible corporate attitude that seems to train its employees how to mount up extra charges rather than be courteous & considerate. Phony , cheap, money first outfit , guest always comes second. Avoid , one step above Motel 6....

on October 15th, 2012 in Macon GA on Riverside Drive had to get a hotel last minute my brother was in critical condition at the Medical Center of Central Georgia -Stayed at plenty of hotels but the Holiday Inn company is not capable of processing debit/credit cards with any kind of intellegence they double charge the cards. This is 2012 and the last time I will ever stay in one of their hotels again - customer service skills are not important to the organization either rude, argumentative, and dishonest are the types of people they are looking for, for hire or training. There should be a class action suit filed against them for not being able to process debit/credit cards and/or not informing their potencial customers that when you use a debit/credit card you will be expected to have in your bank double the cost of your stay - but in a couple of weeks you get half back - how many people would stay on the line after that informnation was released to them but it is the truth and should be disclosed. Not being disclosed is a lie and stealing. Maybe in the UK thats how they do buisnes (owned by a company in the UK, now) but in the USA we put it out there like it is or suffer for it.

My wife and I stayed at the holiday inn express in Plainfield Indiana to use the park and fly option, it was refered to me from a friend. The accommodations were ok and departure was without incident. However upon arrival at the Indianapolis airport, at midnight, we followed the instructions on the peice of paper given by the driver.. The directions were very clear, call then wait for the shuttle at the zone 2 for pickup. We called and waited and waited, keep in mind it is late and we are waiting for a service we paid for. I can understand if there was vehicle issue or there could have been a lot of other people on the shuttle before for drop off. I understand things like this might happen, I get that. An hour later, give or take 10 minutes, we got a cab that we paid for to take us back to the hotel. The front desk clerk was rude and did not offer an apology or to pay the cab fair, 20$. He advised when we called to check on the status of the shuttle that it was there, and we standing at the pickup area did not see the shuttle, he was also rude with my wife on the phone at this time too. The clerk could not provide us with the corporate contact information either. This is a customer service that we pay for and to be treated in such a manor is appalling. If we are expected to be a "valued" customer I would think that we should be treated as such. I have worked in customer service related jobs throughout my adult life and I would never treat anyone the way that I was treated on this stay. I will not be staying at this hotel again and I will certainly not recommend it to anyone I know either.

I had two rooms PRE_PAID by corporate credit card at TWO FtWayne, IN hotels in past month.. Each of 2 hotels had payment problems (Double billing!!!). Find it amazing we are now 11+ days later.. and I have still NOT be reimbursed on my personal card (accidentally billed by one hotel & corporate card billed too). I am a priority club member bringing business folks to Holiday Inn properties when I travel.. after 14 years of ALWAYS staying at these properties.. I can say no more for me. It takes years to earn business, in my case 11 days to lose it. Which everyone well as I move on, thought the problems were worth sharing to make it better for next customer, I am out.

i checked into the holiday inn in portland or near the airport. this has to be about the worst hotel i have ever been in. its noisy i couldnt get anything to eat. the bar tender just kept walking by me so i couldnt get food in there. the hotel smells very bad facilities are not good. if i had refundable tickets i would go somewhere else i am stuck here for 3 nights. i checked in 2 hours ago and hate it. this was rated a 3 star and i have been in hotel 6 that are nicer then this place.

As a Prioty Club Member; Today I was staying at the Holiday Inn Express In Albuquerque NM out by the Sunport, just off of Gibson BLVD; when I had a sudden allerigec reaction from something in my room. Your wonderful people reacted immediately and took care of me. This was at about 4pm on Friday Sept 28th. I wish to commend your people on duty at that time and your organization, THANK YOU ALL. Please be advised as I am a member of the Lakota Nations; that I find no fault with your people or your organization. BILLY BLACKHAWK(MEDICINEMAN/SHAMAN)

It should NOT be that easy to cancel a non-refundable reservation online. That is a flaw in their program. If the system would have prevented me from cancelling the reservation, forced me to phone into their 1-800 reservation line and explained to me the consequences, I would have gone ahead and stayed at the hotel instead of going 50 miles down the road to another Holiday Inn Express. Now I am out of pocket over $120 and they refuse to acknowledge that THEY HAVE A PROBLEM! It CAN NOT be that easy to cancel a non-refundable reservation unless, of course, they are trying to be sneaky about it so that the average consumer will get fooled into thinking that they are getting their money back when in reality, when they receive their credit card statement, they find out otherwise! To make matters even worse, not only did they take my money but they didn’t even give me Priority Club points! SHAME ON THEM! It is quite obvious they do not want me as a customer and made that quite obvious when I talked to them on the phone. I WILL take my business elsewhere! So much for being a GOLD member....it means absolutely NOTHING!

Key Bridge Holiday Inn at 1900 N Fort Meyer Drive, Arlington, VA Friday, September 21, 2012 After reading all the comments, I was hesitant to add mine. It appears that the management of the Holiday Inns (nationwide) are no longer interested in customer care which is the hallmark of the hospitality industry. I attended a one day seminar at the Key Bridge Holiday Inn in Arlington, VA on Friday, 9/21/12. I decided to eat lunch on site at the Vantage Point Restaurant on the 17th floor. The restaurant was serving a buffet that day but after taking a cursory look at what was being offered I decided to order from the menu instead. I ordered the DV Steak which is described as a petite fillet. The waiter/host (RAJAN MOHAN) asked how I wanted the stake to be prepared and I said, "medium". When the steak arrived and I cut into it, it was clearly well done, not pink, but grey on the inside. When the waiter/host (RAJAN MOHAN) asked, "how is the food", I told him, "the steak is well done and not medium as I had ordered it". He politely took the dish away. A few minutes later another staff person (VINOD MOHAN) came to my table and said he inspected the steak and it was not well done. I told him I had eaten steaks many times in my life and I knew the difference between medium and well done (I am a senior citizen). Why give the diner the option for how the steak should be prepared if it can't be prepared to meet minimal expectation and meet the diner's satisfaction? At that point, he (VINOD MOHAN) said, "that is the way we cook our steak and if you don't like it I suggest that you order from the buffet". At which point, I said to him, "Sir if I wanted to eat from the buffet I would have done so in the first place. Your establishment offered a menu option, and I elected to order from your menu". He then insisted that there was no other way to prepare the steak, and said "this conversation is over" and he walked away. During this entire exchange, he (VINOD MOHAN) never once apologized. His was arrogant, uncompromising and his tone was demeaning and condescending. The irony of ironies is, that when I asked to speak to the manager, he (VINOD MOHAN) said, "I am the manager". My next step was to go to the Front Desk to see if I could speak to the General Manager. Instead, the Front Desk Manager (DAVID ROMERO) came out to the lobby to speak to me. The lobby was crowded and I asked if we could speak in his office. He declined, so we ended up in a short hallway leading to the offices. He, DAVID ROMERO was immediately defensive. His first response when I began to share the course of events was, "I don't know what happened, I wasn't there". Again no apology until I mentioned the importance of customer care in the hospitality/service industry. He then offered a lukewarm, "I am sorry". At that point, I said, "I asked to speak to the GM anyway. Can you please see if he (GREGORY RAINEY) is available"? David Romero said, "I will see" he then left and returned less than two minutes later and said he (GREGORY RAINEY) is "busy". "Too busy to address a customer service issue?" was my incredulous reply. At no point, was there an offer to wait a few minutes to be seen. He was simply not available. I then said, "I know how this game is played. Give me your names so that I can contact the corporate office. Again, the irony is that DAVID ROMERO got angry when I said, "I know how this game is played". He did not get angry when I said I received bad service. Needless to say, The Key Bridge Holiday Inn in Arlington, VA will never see my business again, and I plan to tell all my friends and associates including the conference planners about this incident. BNS

It's not the service but, I was charged a28 dollars at check in (even though the bill was prepaid)to "see if my credit card worked". It only take a $1 charge to see if my credit card works. I am very disappointed in Holiday Inn for this. I am a Priority Club member and a member of the vacation club. I will speak to someone at corporate about this. I don't know when this started but I am not happy.

I stayed 2 nights at the Holiday Inn Express, Vernal, Ut., 9/17/12-9/18/12. The first night was a charge of $215.10. The second night was $278.10. I was told the reason for the higher charge was the hotel was fully booked that night. I returned to Vernal two nights later and stayed accross the street at the Marriott for $121.64 and plan to stay at the Marriott unless I get some corrective action on the over charge.

I stayed at the Holiday Inn Express in Braintree, MA for 2 days due to family emergency. I received a present back home..."Bed Bug bites" Now I have to tear up my entire home. I have not been able to sleep due to the stress.

i have a uncle that recently passed and he collected matchbooks for various holiday inn holidays the matches were taken out...but he kept the books in a plastic cover to protect them, but they are from holiday inns from several places they are kinda old..someone told me that i needed to check with you to see if maybe yall would like to buy them to display in your hotels in the lobby or for for decoration...if you would like to contact me my number is 1-662-554-1736 my name is stacey barron...my email is staceydbarron1984@yahoo.com or you can contact my husband his name is justin his number is 1-662-554-8309.... i will be happy to send pictures.

I attended a Family Reunion and stayed at the H.I in Jonesboro Arkansas. our group reserved 17 rooms. we have stayed at this Hotel many times and were treated great untill this year...my entire group was treated with such disrespect.I have been waiting to speak with the GM for two months on the phone and no luck yet..The only good out of this is we found another Hotel down the street...The sigh out front has changed and so has the service.

I stayed at the Holiday Inn Express in Greenville Mississippi on 09/15/12. Upon entering the room it smelled moldy and damp. I turned on the AC and went into the bathroom. On the wall beside the tub was a huge black mold stain, in the bathtub there was hair and on the bar to the shower had mold. Since the Blues Festival was going on, I knew I would be unable to go to another hotel and I was told that I could not move to another room because they were booked. I went to FREDS, A dollar store, and bought tub cleaner and LYSOL spray. When I returned to the room, I gave the bathroom a good cleaning. I sprayed the sheets and AC unit. I kept smelling mold, upon further investigation, I noticed that the dust ruffles had mold all over them. I found some chicken bones and cup cake holders behind the night stand, a dirty sock under the bed, mold on the AC vents, the Refrigator or freezer did not work, ......I complained to the front desk, she called the Manager and I was told to speak to the Manager in the morning. Upon check out I was informed the manager was not in, the Front Desk Clerk took my information and I was told a Manager would call me. I showed her the pictures and gave her the list of my complaints, I was shocked when I was charged the full $158.00 for the room. I set my 2 cleaners on the front desk and took pictures of them with the Holiday Inn logo behind it. I will continue to post this information on FB, the Internet and where ever I can.

For several years I booked rooms for our employees at the Holiday Inn at 275 S Airport Blvd.San Francisco, CA 94080. In 2011 I received a bill for 3 of our employees and the rates were not the rates that were in our rate agreement. I tried for 6 months to get this resolved and got nowhere.At this point I gave up.We have since had our employees stay at this location with no with several problems making hotel reservations with the staff. Just recently things got better, but out of the blue we start receiving overcharged invoices and then last week our employees credit card is charged or the stay.Upon contacting the General Manager David Cotla via email, he informed me that our account was on credit hold due to an old invoice.And behold the invoice I tried to get the correct rates on shows up - over a year later. Now I have an employee in the hotel that I have to rush around and get a credit card authorization form signed by my card holder who is in New York and it is 3:PM PST. I tried to call Mr. Colta to speak to him to stop the back and forth of emails, but of course the norm here is VOICE MAIL that is never returned. This is the worst business practice I have ever dealt with and I have been an Executive Assistant for 20 years who handles travel across the United States. Guess Holiday Inn is doing so well they don't need business. Good Luck Holiday Inn because our business arrangement has come a halt.

I am so disappointed with holiday inn as member for many years they will no longer get my business. I stayed at the fountain hills holiday inn arizona. When I went to check out my bill was wrong they had allowed someone to charge things to my room so they said they would sort it and email me a receipt.....never happened and then I noticed a 28.74 charge so I called them the manager he was very rude saying it was a hold not a charge. two weeks later I call him again he yells saying it wasn't his problem dispute it with my card. One month later I have yet another charge now for 40.20 he claims I didn't show up for my stay which I cancelled why would I stay somewhere that would yell at me and overcharge me, so now I have been over charged 2x and he still after a moth claims it a hold....yeah right.

This past weekend there was a family wedding in Goshen, Indiana. There was a block of rooms reserved at the Holiday Inn for out-of-towm guests. My cousin reserved a room for 3 adults there thinking there would be 2 beds since I am single and treveled with them. There were was just one king bed and nothing else available. We asked for at least a pullout I could to use,and were told none were available. (Apparently the football game people got priority, Notre Dame and Perdue.) Being the person I am I suggested that I could use the arm chair with the foot stool if they would give us an extra sheet and blanket that they quickly agreed to do. It made an interesting weekend to say the least. The breakfast was very good, I will say. I hope others have had a better experience. I never ran into anything like this before anywhere.

The service at your location Holiday Inn Express 265 HWY 3162 Cut Off LA 70345 985-325-4484 was HORRIBLE!! The knowledge and communication of the staff is HORRIBLE!! I checked in this hotel in February 9th till 10 September and I was not able to extend my reservation because of a power company rented the whole hotel. I will never stay here again and I am going straight to Corporate about this. I will not recommend this location to anyone for future stays. Poor is an understatement!!

We had to be assigned another room because there were hairs all over the pillows and sheets when we checked in. I sincerely doubt the sheets were changed or the room cleaned except for new towels in the first room… The drape linings and bed skirt were torn in the first room. The second room had what I thought were 2 dog turds near the bedside stand, turned out to be old dried up fruit pieces. The toilet ran constantly and eventually overflowed the day we checked out!!! The corners were loaded with dust and dirt. The desk and TV stand were sticky. The light in the hallway outside our room was out and we over heard the maintenance man say they had no bulbs to replace it. However he did fix the light. Thank goodness because the hallway was dark. We overheard numerous staff saying the hotel had a lot of problems which we agree with. It’s obvious the hotel is run down and no pride was taken in maintaining the property. We stayed only because the rest of the wedding party was at this hotel. The front desk and restaurant staff did as much as they could and generally felt sad they could not help us more. XXXX was so helpful and patient every time we complained to her and the other staff was lovely and patient including the maintenance man. Also...we had booked the room with breakfast included and had to remind the staff at check in we had breakfast included. The poor staff had to try to look everywhere for the slips for breakfast holding up everyone at check in and making the people following us angry.