191 Reviews For Hertz Headquarters & Corporate Office


It is very hard to understand the persons on the other end of the phone when making reservations. There needs to be people who have good speech voices, so they can be understood.

worse service ive ever had to go through Been a week and my property or car can not be found and still getting billed for it

Hertz is the worst to rent a car from!! Poor customer service, no response from emails or calls. Rude employees at the Cherry Hill office

Hertz is the worst company to work for and the worst company to rent a car from.

Biling Department

I called Hertz Billing twice and twice they hung up on me, they cleary are not adequate at dealing with billing issues so they just hang up. Shockingly bad customer service, agents need retraining.


Book car in Hawaii, arrive at airport and Hertz counter was closed. (no one around) 2 guys standing there were janitors with mop buckets. They told me where go across 3 lane road under over pass and to wooden shack. People at shack were nasty ,stated he was very busy and I signed papers and then he said go find my own car. The car was dirty and need cleaned couldn't see out side mirrors.


We are being cheated on sales program Revenue Manager is playing with JFK, LGA numbers. There are taking what we have made.

No good all the way around!

I was an employee and I rented a Mercedes. It was delivered to my parking garage and after leaving work I had to take it to the Car Wash and get it cleaned!!! Yes I did get a discount but wouldn't you make sure that every vehicle that goes out gets cleaned!! Customer Service was horrible and I am still getting bills from Plate Pass when they said mine was not activated in my car and I paid the toll both directly!! After 1 year i still can't get that bill fixed!! To make matters worse I scheduled the car I wanted and location rented it to another person. I had to go 15 miles away to get a different vehicle!!

Be careful when renting from Hertz as they place plate pass in their cars. I was charged for it without even asking for that service. To make matters worse I was using my own easy pass and was charged double. When contacting hertz they said they couldn't do anything about it as plate pass is operated by a third person. However, hertz has it in their cars!!!


Reserved a car through Firefly Car Rental one month before our trip to get the discounted rate for a full sized car. When we arrived after our 5 hour flight I was told that they did not have any cars left except for a Chevy Aveo. I called the call center (located in Manilla) and was told there was nothing they could do for me and I would have to try a different company there at the airport. Cost me 3 times what I had reserved the car for. Never again will I use Hertz.


Will never consider using Hertz again. Very dissatisfied with service in handing a complaint as to the three people I spook with and on the phone for over 45 minutes. Was asking about a credit due to the fact I had to return the car to a different location after 14 hours of use. Bad experience overall. Will stick with Enterprise next time.

Mid size booked but bot honored

I booked this car from Sweden this past week. Car ordered was mid size car ...I am disabled and an ex footbasller. They gave my daughter, whio picked up the car, a Ford Fiesta. So small I was getting cramps sitting with my feet in the front footwell. Rembeeber I am an ex football player. Imeediatye upon squeesing into the car this afternoon as we left LAX I knew there was a problem. Not even enough room for our luggage. Hertz were not interested and even the duty manager at Hilton Woodland Hills tried to call to get the car changed but was informed they close at 2pm on Saturday!!!!! This is abiominabele, Hetrx breached the conract they made with me and in writing falsely pretended they had the car booked for me.

The worst ever, GO ELSEWHERE!!

Rented in Cabo, took over one hour, initially tried giving us a damaged car that had been in an accident! Waited thirty minutes for another and was later charged twice what was quoted. hertz corporate didn't care, didn't return calls or answer emails.

Unsafe cars

This company put my family in danger. They rent me a VERY unsafe car which all could have been avoided if someone actually checked the car. Beware of tires that have NO tread on them. Will never rent from them again and will NOTpay for this rental.

Terrible Service

Service is terrible and office never returns calls. Trying to settle a bill that was charged to our account even though we returned the car due to the maintenance and service lights that were flashing near the odometer. finally have to contact our credit card company to dispute the charges. will NOT rent from them again!!!!!!!

Terrible service

No car available at time of reservation. People rude. No return phone calls as promised. Vacation was ruined. Car available next day was either bald tires, cracked windshield or compact size. Very unhappy and corporate office never retuned calls or emails as promised

Never Again

Hertz charge my credit card over $400. for scratched rims on a car I rented in Ireland. I had two blowouts from hitting a rock in the road. Hertz called the garage and I paid for both the tow and the tires. Their garage said the rims were fine and I drove 7 more days on them with no problems. When I checked in the car the check-in person said they were scratched and was charging me for new rims, which I'm sure they never replaced. Hertz will never see me or my friends again.

Terrible Account Rep

Was visiting the Hertz rental at the airport and was surprised of the behavior of the Account Representative, (which I found out after from one of the employees who she was). No professional at all. I guess representation of the company is nothing.


Insurance company paid for a rental for the time my repairs were made. Hertz charged the insurance co. and my visa for the same amount. Hertz won't refund the overpayment. they got paid twice for the same event. I'm out $320!!!

Fradulent Renting

Hertz Rent-A-Car pulled a fraudulent credit score for me that was 200 POINTS under what my credit score was and then refused to rent me a car that I had paid in full for!!!!! I tried to call them after my vacation and the girl in corporate refused to help me and then hung up on me during our phone conversation!!!! I have never been treated so rudely in my whole life!!! I had the pleasure of renting a car from Enterprise and they were more than happy to rent me a car for my vacation.

Write A Review For Hertz Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Hertz Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Hertz. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.