HP Corporate Office & Headquarters

We are a long time HP family. Three laptops, three or four printers, countless ink cartridges, etc. We have a Photosmart C4795 all in one printer that DOES NOT PRINT! It printed just fine for the first year, then once that one year warranty was over, poof, it broke. Every tech support call goes to India, and all we hear is sorry, you need to buy a new printer with an extended warranty. They have admitted to us this is a common problem with our model printer, and there is no way to fix it. We purchased the extended warranty from Best Buy when we bought our new computer package, but even it does not cover your printer. It seems no one stands behind your equiptment!!! Please expect delivery of our broken printer to your corporate office in Palo Alto. Maybe someone there can use it as a paperweight. We will never use your products again!!! This is just another mark against doing business with USA companies. (They are not really USA companies.) The Cougher Family 215 SE Bayview Road Shelton, WA 98584 cougher@comcast.net

With 2 children in college, I've spent over $5,000 on HP products in the past 3 years; 2 laptops, my new touchscreen, hp 8500 wireless printer, etc. Just trying to go through customer support is a joke. All I wanted to know was how to override not having to change a color ink cartridge since I print everything in Black. WOW! Couldn't find the answer out without giving my shoe size AND they refused to put me in touch with a supervisor. GOOD BYE HP.

Proud owner of an HP8500 all in one Printer THAT IS WORTHLESS FOR ANYTHING BUT AN ANCHOR! Purchased this printer after being a loyal HP customer for many years........ I was sold a bill of goods being told that printer was more cost effective so I paid more......... This printer NEVER worked! I was sent off to buy expensive new Print heads and Ink. I was sent 4 replacements that also did not work. I had to lug the Old ones to UPS to return.......... I STILL DO NOT HAVE A WORKING PRINTER. I just left Staples who is selling this model out on clearance. Spoke with the manager who says that production on them was stopped because of all of the problems, yet they are still selling the rest of the defective inventory to UNSUSPECTING CUSTOMERS. We call repeatedly and the only help we get is to ship us a NEW DEFECTIVE PRODUCT. DO NOT BUY AN HP PRINTER!!!!!!!!!!!!!!

very incompetent tech support-sales tactics bordering on the criminal-very poor customer relations-a corporate headquarters which could care less about customer complaints-sheer arrogance-please look elsewhere for your computers

Sir I recently been made aware of an incident of a US service person in Iraq asking your technical department advice to get his printer operating and was asked to pay for this advice. SHAME ON YOU. I will never buy HP product again. Hopefully a wrong can be righted in this situation. I have sent this email on to my address list of 100 emails, who knows how far this email will go .Help HIM OUT!!!!

I am appalled that one of our sevicemen in Iraq was given such poor customer service from Hp. I NO LONGER WILL USE HP. I HAD BEEN AN HP CUSTOMER FOR OVER 20 YEARS BUT NO LONGER. GENE DECKER

Hello, I'm upset that I cannot talk to an American about my Pavillion dv 6700 laptop, I purchased in March of 2008. The screen is black and I took it to Best Buy' Geek Square for free consolation to discover the Motherboard has burned out. I called the HP phone number he gave me to get a little English speaking man. He told me it was not the Motherboard, and they did not have a recall on the Motherboards. I WILL NEVER PURCHASE ANOTHER HEWPLETT-PACKARD product in the future.

I also have struck out with HP customer service. After many calls to the first level support I was promised a callback from a case manager. This happened twice and no one called back. I tried to get connected to the case managers' number but I was told that Tech Support had no direct connection with the Case Managers. They said that they did not even have the phone number. How is that for putting up a stone wall?

I have just finished uninstalling my HP all-in-one printer. I have enjoyed the ease of use and print quality when it worked. BUT, I can see when the ink in no longer printing as dark as I'd like. I don't need your program deciding the ink it too low or telling me the ink cartridge is not compatible when it was purchased it from HP. Please tell me why should I invest in any more time or money in HP products? Thank you Virginia Churning

I saw the Video from Iraq from the soldier that was trying to get his HP printer fixed but you wanted to charge him. You probably won't use him in your marketing campaign. I and my business partner know how he feels. We both have had numerous problems and still do, but getting to support and getting an answer is very difficult. I now have a Canon and am quite pleased.

I WILL NEVER BUY A HP PRODUCT/COMPUTER AGAIN. I HAVE BEEN TREATED HORRIBLY BY THIS COMPANY. THEY DON'T CARE THEY DONT HELP THEY DONT LISTEN THEY DONT BACK UP THEIR OWN PRODUCTS THEY TAKE YOUR MONEY AND RUN LIKE A STAGE COACH ROBBER THEY WILL PUT YOU OUT OF BUSINESS IF YOU ARE RELYING ON THEIR PRODUCTS. HP IS PRODUCING CRAP AND THEY KNOW IT AND THEY ARE LAUGHING ALL THE WAY TO THE BANK WITH OUR MONEY.

WINDOWS 7 UPGRADE------BEEN TRYING TO GET THE WINDOWS 7 UPGRADE ON MY COMPUTER FOR 22 HOURS SO FAR. STILL ON THE PHONE TRYING TO GET A PRODUCT KEY THAT WILL WORK FROM HP. THEY SENT ME THE DISK. I AM ON THE PHONE RIGHT NOW WAITING TO GET SOMEONE THAT IS ABLE TO GIVE ME A PRODUCT KEY THAT WILL WORK. SEEMS THAT NO TECH KNOWS HOW TO DO IT WHEN I HAD A SUPERVISOR TELL ME TO CALL 1-888-999-4747 AND TELL THEM THAT THE PRODUCT KEY WON'T WORK AND THEY WILL GIVE ME A NEW ONE. I AM GETTING A BIG RUN ARROUND. I THINK THIS COMPUTER (1 YEAR OLD) IS GOING TO GO IN THE RUBBISH BASKET AND I MY NEXT ONE WON'T BE A HP. AS FAR AS I AM CONCERNED HP SUCKS. JOHN

I bought a Office Pro 8500 . I was not able to get the scan to work with my computer. ( vista) I spent many long phone calls with their techs, who were neber ever able to get the computer and printer to work . After 30 days they sent me another printer. Via Fed Ex to my door. Again we could not get this one to work . I worked with their tech to try to get this one to work . Their techs failed, They told me it was my computer. The BUT here is I only bought this printer because I need a faster printer . My old printer also a Hp worked fine with my Dell computer. I have a hard time when the old printer was ok but the new one not. I tried to use the printer with mt lap top ( Windows 7) We could not even get the printer to print with my lap top. To make matters worse Hp sent me a packing alble for Fed Ex to return the first printer, but told me I had to take it to Fed Ex they would not pa to have ot picked up. I feel their service is terribls and I WILL NEVER buy any HP product in the future,plus I will tell everyone I know the same . With all of there unsatisfactory postings I do not understand why they are alowed to treat customers this way.

October 26, 2010 Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304-1185 USA Dear Sir or Madam: On July 12, 2010, I contacted HP Technical support because having lost the disc to my HP all in one printer purchased about 16 months prior at Staples, I was experiencing problems installing it on my new computer. Staples suggested this route to purchase another disc. The HP tech support person informed me that my current model was not compatible and that I should upgrade to the J6480 model. I was told that if I sent HP my printer (I do not remember the series number) I could upgrade to the previously named model and receive a $50 gift card within 4-6 weeks of purchase. I also purchased the extended warranty on the new product. After several calls to check on the status of the gift card, it has not been received. On October 22, after talking with six different people, I was informed that I needed to submit an on-line claim form at HP trade and save. When I tried to do so, my HP printer was not listed and therefore the transaction could not be completed. At no time before today was registering a claim form mentioned to me for receiving the gift card. Subsequent to not being able to complete the claim form, I made another call to HP and was told that since my order was more than forty-five days old, a supervisor would need to approve the gift card and would contact me within 24 hours. I was given a reference number (redacted). I have not received a call. To say the least, I am extremely disappointed in the level of poor customer service I have received from HP. I feel I am a victim of misinformation, and inaccurate information going back to my purchase date. I question if the information that I received that my existing printer was not compatible with my Dell c

I was a loyal HP customer for years buying multiple laptops, Towers, printers, etc. Several times they have not honored their rebates. When you call you get the run around and of course they do nothing but they do keep your money. I told them that I will never buy and HP product again. Personally, I think the rebate business is a scam where Corporations count on a certain percentage of people not filling out or sending in their rebates. This was not the case with me. Instead of the rebate scam, if you were honest why wouldn't you just give the discount at the store level.

Your game of selling a extended warranty and not selling parts is going to stop. It is not fair to blackmail a customer when they buy your product into purchasing the extended warranty. If you don't buy the extended warranty and your product breaks out of warranty, there is no parts available. Your product can be thrown in the trash because a cheap plastic hinge broke after only one year of warranty. Whatever happend to quality products and the fine corporations who make and sell them? It's all about money. Everything is about money. I say i will keep my money and not play these games.

Where do I begin - I am going to try and keep this short as possible, but not certain if I can. I will begin by saying that last year in September I purchased a customized HP Slimline first, and within 30 days, (actually 18 days), I began hearing a loud noise (sound like the computer was about to explode)and immediately contacted HP support and advised them of the problem. I then emphasized to them that I wanted to either have a full refund of the product or to order something different. From there I was told about this new PC that had just come out and it was supposed to be a much better product, have a lot more features, (you know the whole nine yards); basically a good product and great sales pitch. This product is their Pavilion p6180t PC. Well, I eventually received this product and upfront did not experience any issues with it. After I had the product for about 7 months, I began hearing that same annoying loud noise again; however, the noise would come and go. So, I didn't pay much attention to it, because I first thought it had to do with my computer backing up files. Then, to my surprise, in the month of September, the noise started getting even more louder and to the point where it just wouldn't go away. So, I contacted the HP technical support, and as many of you have already stated, you barely can understand what they are saying, and the limited amount of knowledge they have is unreal. So, after several phone communications about the loud noise, I was told that the product is no longer under warranty, and if I would like for them to further assist me, I would need to purchase a one time service fee of $49, or purchase an extended warranty for $99. I then asked the tech support representative what the service fee and/or warranty covers, and was told that they would only be providing software diagnosis and the warranty doesn't cover hardware issues. So, I declined to purchase the additional one-time service fee and the $99 warranty and told the technician that it would not be useful for me to purchase a warranty for $99 when I can hear that the issue is not software related and it is very obvious that it has to do with the hardware. Summing this all up, basically I was just told again today after asking several times was this product ever on recall for being defective, because I'm most certain I'm not the only person calling about this issue. Finally, the representative today, confessed and told me that the product was on an ALERT and advised me that the product was noted to have a hardware problem (computer graphic card) and that there was nothing they would be willing to do for me and asked if at this time I would be willig to purchase another computer and they would be able to give me a good deal. I insisted on speaking to a manager and was told that the manager was on a call and could not get to me. I then said I am not satisfied with the type of service I've received to date about this computer PC and would prefer to escalate this problem to HQ resolve this matter. As I've stated to the technician, honestly, it shouldn't matter if the product is out of warranty if there has been an ALERT noted and they are aware that there is a problem with the Computer Graphic Card, and they should be willing to do what's right by the customer and send a new computer that is not and have not been noted as having issues. I expressed to the technician that I am not rich and do not have $741 to throw away on a computer that is a little over a year old. After all I've gone through from day one with the purchases of their PC computers (not to mention the 8500 series all in one printer) that's another post, HP has not in my opinion gone above and beyond the call of duty to satisfy the customer. Even after me expressing all this to the technician, he still insisted on requesting that I purchase another computer and suggested that I give this computer to charity and purchase another computer from them. At this point, I do not believe that I should have to invest any more money into purchasing another computer and believe it is only right that HP provides me with another computer for my inconvenience and especially, for them not notifying me to advise that the computer hardware is defective and the product is on an ALERT. I am going to contact their head quarters and hopefully this can be resolved. If not, I will contact the BBB to most certainly file a complaint against HP for selling consumers a defective product and not willing to advise them of the defect unless people are contacting them directly. This is just not right and I don't want anyone else to have to go through what I've gone through for the past year.

I mirror what Mr Ricketts above said. I, too purchased a new Officejet 6500 printer on 6/21/10. I have had to call tech support (and hope I could understand them) 4 times. I replaced the printhead which corrected one problem, but when I received a fax, it disabled the print and copy modes. I spent 6 hours on 9/25/10 dealing with trying to get the printer to work - on the phone with tech support - it froze and I couldn't even turn it off. Tech support said they would replace it. When I received the replacement a week later, the control panel was missing 2/3 of the buttons. I have since been trying to reach my case manager - Barbara Z, who will not return my calls. I have contacted HP Ceo twice and still don't have results. I thought I was alone in this situation, but obviously, there are a lot of us being mistreated. IS HP SELLING USED MACHINES AS NEW?????? I WANT MY MONEY BACK - NOW!!!! As for the star rating - HP doesn't deserve a 1 star but there was nothing lower.

I have had an hp laptop and printer since Jan the laptop does not communicate with the printer, when they repair the problem just keeps happenning again. I have been on the phone with your technician for hours. Today they just hung up on me, they even screwed up my laptop. Please can I get a technician that knows what they are doing? alshere7@yahoo.com (631) 846-4812 Alan. I never had this problem with Dell, did I make a mistake?

I would like to copy and paste mr. brown's post above