HP Corporate Office & Headquarters

I agree with all the bad reviews....I was just given the run around and my problem was never resolved. They really screwed up and I am very unhappy with this company and how they treated me. I think HP has gotten too big to be able to help anyone who actually has a problem....the problems are not resolved to the customer satisfaction.....after I must say over a two hour wait to get one small thing taken care of which was their screw up to begin with. I'm not a happy customer and I doubt that I'll be purchasing anything HP in the future if I can avoid it! I will go out of my way to avoid HP at all cost. This is a crime....my time is worth more than I'm being given credit for... I'm guessing that since I haven't seen any responses to the other e-mails at this site that they don't read them or care one way or another. A waste of my time if I must say so. So, HP...I will be nice and say that you know where you can go and what you can do with your products! #$%^())(*&^%$#

I just got charged $49 for a service tech to misdiagnose my hp pavilion desktop (1 year 2 months old). They diagnosed a "fried" hard drive, and sold me a new hard drive. Geek Squad, who tech support told me NOT to take my drive to, said it's a fried motherboard - common with this HP desktop model. I called HP and asked for a refund of my "tech support fee" since the diagnosis was WRONG. Nope. Sorry. Nonrefundable. Doesn't matter if they got it wrong. I'm fighting with my credit card company now. Anyone had any success getting money back?

i would like to tell my story on 10/11/2010 i brought a hp labtop in pc&richards i never open it then i went out of state but i bring it with me as i open it and started looking in it i found folders with somebody else name and picture which led me to belive this labtop was used or bring back to the store. on 1/1011 the labtop fell by mistake which my husband took it back to the store we were charged 389.00 to get it fix mine you i paid almost 600.00 for this 350.00 labtop that stapes had on sale but as some would know pc&richard did not try to match this price.the tech did not do such a good job i called hp and explained what had happen and i was upset because i felt pc&ricard tech did not do a good job on my labtop so hp tech said send it to us you have a warrentie dont worry about it they left me a message stateing they sent to picture of the labtop from falling the first picture would show i had water damaged which i could'nt understand how that could happen from a fall and the second picture would show a damaged part from the fall so i begin to try and open these picture which said 1-html part 2- plain part so i tring and tring come to find out there were never no pictures when i open them in wrap it states we were trying to contact you and could you call us as soon as possile. I pick up the phone as of course my team leader named max was not in so susan took the message and told me mrs, bryant he will call you as soon as he can because he was not in well to make a long story short mr, team leader and the tech were trying to get over on me for 268.00 more dollars which the team leader told me he was snatching the parts back out of my labtop which they never put in the labtop i sent it all the way back to new york with my husband to pc&richard and they checked it out and said mrs, bryant we can't find anything wrong with it i explained how hp snatched part back out of it stateing it was to part's one wet and one damaged and they said the labtop was never touched. i will never spend a nother dime on anything hp makes it seems that they allow things like this to happen or don't care. And for the people that doesn't understand how to work computer i am worried that they may give in and give these teamleader and tech there hard earned money because they will not know the text that it comes in. but for me a lesson learned,the labtop is a G6234OUS HEWLET PAKARD they are not good one be werry

i am thinking maybe a class action suite people should be aware on hp because of my run a round i have contacted my lawyer to see what i can do and when he is done studying this i will let all know can it happen.and its for the all in one printers,labtop and so on that they are selling stores need to stop selling there garbage

i ment to leave my email address for those of you thinking maybe their should be a class action suite email me at mrscougar123@yahoo.com something has to be done to stop hp in it's tracks because this will go on and on untill something is done i bet the ceo will try to contact everyone then oh and to let everyone know when you make a complaint it sit in a computer while a manger looks at it but they will not call you back. when they told me that no one will contact you back i didn't get it such big company will bad stuff

I purchase a HP Compac notebook last year in March. I had to take it to the Geek Squad to send it out for repair and 6 months later it is in need of repair. I called the company to report that my computer was down again. A few days outside of the warranty. They told me they couldn't do anything for me because the warranty has expired. HP is a rip off. I plan to spread the word over the social network to inform consumers what type of treatment they will receive if they purchase their products. It is a shame that you put your hard earned money into buying their products and they only last 6 months - One year.

I purchased 2 upgraded laptops and one all in one Touchsmart computer. One laptop was returned within 1 week, it was inoperable. Two months later, my hard drive and motherboard was replaced on the Desktop All-In One. I got my computer back all scratched and guess what, it worked one time. Again, I will need to send it back for repair. I have owned HP all my life....guess its time for a change. You are a poor run company HP, thanks for absolutley nothing. Your customer service should be rated -1

Yesterday I needed help with my brand new HP Photosmart printer. So I went on line to get a telephone to call for help. I found HP-Support.Iogi.net 24/7 help line. //// DO NOT CALL THAT NUMBER //// you are calling a conn man that is not with HP. He wants to log on your computer to fix your problem. Once he is on, he doesn't even talk to you about your printer. All this man wants to do is sell you some software. When you tell him your not interested and you want your printer repair. He tells you to throw it????? It is no good unless you purchase his software? The printer is only one month old. I paid good money for the printer. Does anyone have a good phone number? Does HP corporate have any idea this is going on? After this experience, I do not want HP anything.

HI MY NAME IS DONALD SCHAEFER I HAVE A IDEA THAT WOULD MAKE YOUR YOUR LAPTOP SALES EVEN HIGHER I WOULD LIKE TO DISCUSS ME IDEA WITH THE PRESIDENT OF YOUR CORPORATION AND I BELEIVE IT WOULD MAKE THE LAPTOP MORE ENJOYABLE MY HOME PHONE NUMBER IS 402-316-8968 IT IS A PRODUCT IDEA SO IF WE COULD DISCUSS MY PRODUCT DESIGN TO WERE I COULD SELL THE PRODUCT DESIGN WITH YOUR COMPANY BEFORE SOMEBODY ELSE COMES UP WITH THE DESIGN MY EMAIL ADDRESS IS fremontcatblue@yahoo.com call me day or night thank you

For the past 10 days I have tried to clarify the return policy on an unopened part purchased from HP Parts which I found I did not need. Small dollar value - $16.15 - but the real issue is my history of horrible service from HP, back to the days when Hurd, the CEO who was booted from the company, was in charge. I have been told variously from idiots who have the most rudimentary understanding of English that the return fee is $25.00! Yes, $25.00 on a $16.15 part. Obviously they are saying they don't want to honor any returns. Two other "customer service" types said the charge would be 4% of the purchase price which would be $4.00 and change. Fair enough, but the representative in Houston who confirmed that cost still has not provided assurance that I'm receiving the refund - after six days of promises. My next move is this: A FORMAL COMPLAINT TO THE FEDERAL TRADE COMMISSION with a copy to HP Corporate offices in Palo Alto. I'm guessing that HP's FTC file is probably larger than the contects of the Harvard Library...Great products. Unbelievable indifferent, misguided and inefficient "service" for their customers. HP is also the poster child for what is totally stupid about outsourcing to the time wasters in India and Costa Rica. In short, HP sucks big time.

I own HP computers and cameras. The M22 camera has always had a fault error come up, but the last time, it would not reset. Their website says the problem is a part has "fallen" out of place. I called to see if it can be repaired and if yes, at what cost. They want to charge me $16 to tell me if this error can be repaired. Neither nor my family will purchase any more hp products. LIKE the care!!!

Never again! Starting with the overseas lack of support and making it be my fault, or my computer's fault, for the new Officejet 6000 inabilitry to read the installation software properly and finishing with a stroking by one of the smooth customer relations member of the "team". Not only did the new printer not work as expected, but it slowed my Illustrator program to such a degree that instead of opening up in 10 seconds, it required 5 and a half minutes. So after a week of lost productivity and hassles, the printer is going right back to Staples and I am going to cancel my extended warranty. While two of the tech support members in Arkansas really tried to help, the only way they found was to make the printer work by using an outdated driver. This driver, however, gave the printer a restricted printed area to work within, resulting in a printer that does not meet my needs. In addition, tring to reach the helpful techs again was made impossible by overseas techs that don't listen and don't appear to care. After waiting for 5 minutes, the best that customer relations was able to do is put me through to another low level tech who at least owned up to the fact that he would not be able to help me and that someone from a special team was going to call me within 24 hours. NEVER AGAIN! GOOD BYE HP!!!!!!!!

I, too, had problems with an HP tech in India! Our story: We bought an HP DV7 series laptop in December 2010. Less than two months later, the hard drive went out. I was told to call HP customer care and, of course, was directed to techs in India. The first two techs were helpful and my husband and I were able to install the new hard drive that arrived the next day without too much trouble. The problem was the software that was part of the package when we purchased the computer. We were supposed to have four paid years of McAfee provided with the package. That was good, but there was only a one-time activation key. With the new hard drive, all of the items in the software package were wiped out. I called HP and talked with a very helpful tech who did much work with me to re-install the software. The only one we were not able to re-install was McAfee. He told me I would receive a new activation key by e-mail and would have a follow-up call to see how it worked. That was on 3/1/2011. Today, 3/8/2011, I called for tech support and was given the rudest man I have ever talked to in my life!! He was horrible. He told me HP was not responsible for a new key and that I would have to purchase (again) McAfee! I tried to explain that it would not have happened if the hard drive had not been defective, but he wasn't listening. When I asked for a supervisor, he told me it wasn't going to happen. He was nothing but insulting by that time, and I hung up on him. I called another place and hopefully I will receive a new activation key. If I don't, I will be talking to someone or going up to Palo Alto (we live in CA) and someone WILL talk to me about it. This is disgraceful conduct for any employee in a corporation. I only wish there were techs in THIS country to talk to. With jobs going to other countries, we are at the mercy of people who do not care about us or what we have experienced with defective equipment! HP, like other corps, is relying on buying cheap labor to conduct business. Well, if enough of us are fed up with this treatment, they may lose our business for good. I won't lose any sleep over it.

HP is the worse computer business ever! Everyone in my family has switched to mac and I see why. I have two laptops from hp and both hard drives are garbage. The updates just mess the computer up worse and I will never, ever give hp another dime of my money.

I guess I am in line behind hundreds, probably thousands of hundreds of dissatisfied customers of HP. I purchased a laptop and a color laserjet printer from HP, and they both went to shit after almost a year. The keys have fallen off, the printer is no longer recognized by my laptop using the usb cord. I "chatted" with an online rep for over 45 minutes and finally got a repair ticket number...get this...my 1 year warranty still had 3 days left on it per my receipt of purchase...yet, HP told me that it was out of warranty already, and that I had to submit a copy of the receipt to be determined to still be in warranty. Well, I followed their rules, faxed a letter with all the pertinent information on the printer, along with a copy of the receipt, and followed it up by faxing the info over...I just called HP after not hearing back for 2 weeks about the status, and they tell me that I no longer have a warranty because it expired 2 weeks ago!! OMG!! I preceeded to tell them that I have the "chat session" printed with the date that I reported the problem and that I will be contacting an attorney. I was transfered to 6 different people in the course of this conversation and the last person I spoke with was the tech department to determine what the problem was with the printer...but I have already done this, and been through all these steps with the online chat person...come on HP, what the heck is your problem? Us Americans are no longer going to support your inadequate products and lousy customer service. Hire Americans to take your calls, and maybe you will actually have a pleased customer, for me, I am done with HP, you suck!

HP does not back their products. My printer is not compatible with Windows 7 and HP wants to charge me for a solution. There service is beneath poor and their service people are a bunch of idiots.

On 2/18/11 I placed an order (order #H116415170)The Office Jet printer arrived on 2/22/11.The 4 ink cartridges and the 2 yr. HP NBDE have not arrived.I called your online store Friday evening 2/25/11 and was told by your agent that FED EX would deliver it to me today - Saturday,2/26/11 between 8 A.M. and 5 P.M. I questioned your agent about FED EX delivering on SaTURDAY and was told to stay on the line and he would recheck it.He came back and saqid it would be delivered on 11/26/11.Icalled back tonite and was told your agent had no right to tell me that and it would be delivered on 3/2/11.I immediately askeed to speak to a Supervisor and after a lengthy wait a man bvy the name of Raschad spoke to me and told me the person had no right to tell me that.I told him the persopn was an agent of HP and I believed him.I wantede the merchandise to be sent out next dsay air fror the inconvenience - he said that could not be done & offerede me a $10 CR which I refused.I told hgim I am a very unhappy customer & he said he was sorry.So much for HP GOODWILL.

This is a mirror of Charlene Keefe's note above AND to add the secondary fact you cannot conduct an exchange with/thru the HP reseller even with an extended warranty. One of HP corporate goals is customer loyalty . . . well we can see how that works!!

I CALLED AND PAID FOR TECH HELP, ON WHAT TURNED OUT TO BE A CORRUPT FILE, BUT BY THE TIME THE HP TECH GOT THROUGH WITH MY COMPUTER ALL OF THE DATA WAS LOST, AND MY HARD DRIVE WIPED CLEAN, IT IS NOW AT A RECOVER CENTER AND THE COST WILL BE BETWEEN $3,000.00 TO $8,000.00. I RUN A SMALL BUSINESS OUT OF MY HOME, I AM HANDICAP, AND FOR THREE WEEKS NOW I HAVE BEEN GIVEN THE RUN AROUND, NO ONE WANTS TO GIVE ME THE APPROVAL FOR THE REPAIR, AND I CAN NOT AFORD TO PAY FOR THE WIPE OUT THE HP TECH DID ON MY COMPUTER, BUT SO FAR THEY WANT TO GIVE ME BACK MY $60.00 FEE FOR THEM BLOWING UP AND TOTALLY WIPING OUT MY DATA. I HAVE ALWAYS PURCHASED HP EVERY THREE YEARS, FOR MY SMALL BUSINES, I HAVE USED THE HP TECK MANY TIMES, ALL WORKED OUT GREAT, UNTIL THIS TIME. RIGHT NOW I HAVE THREE HP COMPUTERS, LAPTOPS, 5 N 1 PRINTERS, I PURCHASED FROM HP EVERY SINCE, THEY SOLD THEIR FIRST COMPUTER, BUT NO MORE. IF A COMPANY CAN NOT STAND BEHIND THEIR SCREW UP, THEN WHY SHOULD I EVER BUY HP AGAIN. MY PHONE # IS 636-978-8070, IF SOMEONE FROM HP WANTS TO GIVE APPROVAL TO THE RECOVERY COMPANY TO GO AHEAD AND RETRIEVE MY DATA, IN THE NEXT 48 HOURS, I CAN STILL BE IN BUSINESS, IF NOT, I HAVE JUST LOST MY BUSINESS THAT I HAVE BUILT AFTER MY DISABILITY FOR THE LAST 9 YEARS. I DO ACCOUNTING AND TAXES, AND WITHOUT THAT DATA, I CANNOT REDO AND ENTIRE YEARS WORTH OF WORK BEFORE THE TAX DEALINE FOR MY CLIENTS. THE HP TECK PROMISED ME THAT NIGHT THAT EVERYTHING WAS OK, AND THAT IT WAS REAL EASY TO SAVE MY DATA AND DO A NON DESTRUCT ON MY COMPUTER, I GAVE HER PERMISSION TO TAKE OVER MY COMPUTER, AND THEN SHE SAID, NOW JUST CLOSE DOWN YOUR COMPUTER, REBOOT, AND RELOAD YOUR SOFTWARE AND YOU ARE BACK IN BUSINESS. SHE WAS WRONG, BECAUSE SHE PULLED THE DATS FROM THE C DRIVE DOCUMENTS, INSTEAD OF PULLING ALL THE DATA FROM THE C DRIVE, AND THEN WIPED THE HARD DRIVE CLEAN. SO NO, THAT NIGHT SHE ENDED MY FANCIAL LIFE, WHEN SHE KILLED MY COMPUTER, BUT IN THE LAST 3 WEEKS, I GET THE OH I AM SO SORRY, AND YOU NEED TO CALL THIS PERSON, SO FAR A TOTAL OF 15 PEOPLE AND I ENDED UP RIGHT BACK AT THE SAME PLACE I STARTED FROM 3 WEEKS AGO. SO I FOUND THIS WEB SITE, AND I HAVE FOUND THE HP HEAD QUARTERS PHONE#, OR AT LEAST WHAT LOOKS LIKE THE HEADQUARTERS PHONE# AND I AM CALL THEM ON MONDAY. I WILL NOT GIVE UP!!!!!! BECAUSE WITH OUT THAT DATA I KNOW LONGER HAVE A LIFE, I AM 59 YRS OLD AND CAN NOT START OVER AGAIN, AFTER MY CLIENTS SUE ME FOR NOT GIVING THEM WHAT THEY HAVE PAID FOR ALL LAST YEAR. SO YES, HP, YOU HAVE FIXED EVERYTHING, WITH ONE STUPID HP TECH,,,,,AFTER BUYING AND PAYING FOR YOUR PRODUCTS OVER THE DECADES AND PAYING FOR YOUR TECH HELP. I HOPE YOU CAN SLEEP AT NIGHT, BUT THEN AGAIN, AS LONG AS THERE ARE STUPID PEOPLE LIKE ME THAT BELIEVE YOU, I GUESS YOU WILL CONTINUE TO NOT TAKE RESPONSIBLITY FOR YOUR ACTIONS. BARBARA KEMP, 636-978-8070

After having multiple of problems with my HP laptop and sending back to HP four times for repair it is still not fixed. HP offered to extend my warranty and then withdrew this offer after the unit was returned to me. They stated "they could not get the extended warranty in their system". More likely they know they can't fix this piece of junk and do not want to keep trying. What a miserable experience. DON'T BUY HP!