HP Corporate Office & Headquarters

I bought a HP 630 computer six months ago. It stopped working and was sent to HP. They called and said it had 10 spots of liquid. Nothing was spilled. They are so rude. Repair called and said they could not repair it and why did I not get an extended warranty. A case mgr. called me and said he was the final word and they will do nothing. They blame me for the damage, the year warranty is worthless. Their customer service sucks. Do not buy a HP. I never will.

Seniors Helping Seniors, Inc. purchased an hp#4620 all-in-one printer, last week. We are having problems with our HP 4620 all-in-one officejet printer, serial number CN22B140FF: How to set the date and time How to get the fax report of incoming and outgoing faxes. I spoke with Kenny today, and I am still waiting for a call-back, with instructions On how to enter the date and time, as well as, getting a daily report on the previous day's activity. Unfortunately, the customer handbook does not include how to accomplish the two components previously mentioned. This event is having an impact on the services that SHS deal with their clients. Please have someone reply with the instructions for installing the above. We are a non-profit organization dealing with the concerns of our elderly clientele. Therefore we should have working equipment or how to fix these two issues. Thank so much in advance for your time and effort. Carmelita C. Clinton, Contract Manager Seniors Helping Seniors, Inc. 600 West 168th Street Basement New York, NY 10032 212 543-9383

Wednesday, March 21, 2012 To Whom It May Concern: I am writing this letter to express my deep disappoint in customer satisfaction with both your customer service offices (specifically your hardware manager: Margo and the customer service rep: Ann) and your product. My call today began with Ann a customer service agent located I believe in your Dubai location phone: (917)-4-391-600. I spent more then 3hrs on the phone with her turning on and off my printer just so that she can tell me that I am 11 days past my 1 year manufacture warranty on a printer that I used 3 times or less last year and that she can only offer me a discounted printer and a $1.00 (yes “1” dollar) coupon to extend the warranty on the new printer I would need to purchase, to a 2yr warranty. Further more, she asked me for unnecessary information to further push HP marketing initiatives. I must say that I was then disturbed and perturbed by her lack of knowledge and repeating the simple action of turning on and off my brand new $350 pulse printer for over 3 hours. Finally I asked for a manager which brings me to Margo (hardware manager), before our conversation began I asked him for his call centers location number “this sound absolutely foreign to him, so either they are the only call center you have operating or he lacks a reasonable understanding of the English language” he didn’t know it, so I began to ask him why is it that they require all this information and he reply he didn’t know but a physical address was necessary so that they may send out a replacement for an ink cartridge I specifically told both Ann and Margo I did not need (I had explain to Ann in the 3 hours on the phone with her that the ink cartridges that I have are BRAND NEW) but what did he care I was most rudely hung up upon….I promise that if this is the way that customers are handle by your customer service support team, HP could soon be taking a page out of Kodak’s historical failure memoir and make it their own. Completely disconnected J. Riggs

Purchased a B210a printer for my wife. At 42 copies (most used in set up of product) the on/off switch failed. Called and spent over an hour on the phone running tests without correcting the problem. Was passed to another who spent another hour while all the time telling them it was the switch that failed. Finally they agreed to send a re-furbished printer. Mine was new and had 42 copies made on it! Re-assured me it was like new. After almost two weeks, received the printer and everything except the basic body, print head and ink had to be taken out of my existing printer. Set up the printer and had an alignment failure. It printed black only. Color was little smudge of only blue ink. Ran several alignments without success. Cleaned the print head several times without success. Only black ink was printing. Went to HP Help and followed the directions to make sure tabs connected, print head latch closed, cleaned electrical contacts on print head without removing, reset printer..... all failing to correct the problem. Back into Help area found another recommendation to remove print head and clean head and contacts. Did and now ink levels are down to 1/4! How, when I have not been printing color and this was a new cartridge? Still after printing, it failed to print color. Last item on help list is to reset printer, which I have already done. Reset again, and nothing. HP said the only way to correct is to replace print head? I have now completed everything related on their Help area. Today, I am to get a call from HP to provide assistance. Having spend over 7 hours trying to fix this printer, how many more will be required and will it ever be fixed. And, why should I receive a re-furbished printer when it only had 42 copies on it? And, will I now have to buy more ink because this printer does not work? I have spend several thousands of dollars on HP products.... will this be my last? The next phone call will answer that question. Now it is up to HP to step up and do the right thing. Will they?

Purchased a HP Officejet 6500a all in one and after 14 months it looks like the touch screen has failed, it gets so hot that im sure it would have caught fire had I not unpluged it, glad I was home! Took it back knowing I would hit a wall and as expected it is a 150.00 paper weight. HP at one time was a quality company but now they sell cheap products and do not care.

Bought a laptop from a brand I thought I could trust. When I began to have problems with the screen, I spent hours on the phone with the tech department who told me it was a hard drive issue and sent me a box to send it in. As soon as it arrived I was told I needed to pay $250 for a cracked screen. The agent I spoke to was incredibly rude. She refused to tranfer to any supervisor. I was eventually trasferred over seas who tried to help. She shared that they were supposed to send me pictures of my supposedly damaged computer. Still no resolution on getting the computer fixed. I do now know that I will NEVER by another HP product.

What absolute horrible customer service! I have been buying HP products for 30 years, had an issue with a printer (still under full warranty), was on the phone for over 2 1/2 hours (that's NOT customer service) only to be blown off by a case manager who said one thing and did another. I highly do NOT recommend purchasing an HP product with a warranty. I will NEVER purchase an HP anything again! VERY DISSATISFIED CUSTOMER!

I have had many HP products but it will never happen again. I have been on the phone for over an hour trying to get someone who can help me with a printer that has been defective since purchase late last year. I guarantee you it will be the last HP product I ever purchase. It is an HPC310A printer and it has caused me to lose, literally, hundreds of dollars of ink. They replace the ink carriage once but that only worked for one round of cartridges. I do believe this company sends out faulty equipment to bolster their ink sales. I am going on line to find a different printer as soon as I finish sounding off. I would appreciate anyone advising me as to what is a reputable company to do business with. Thank you, Gary Revier, Mayor, City of Redwood Falls, MN

I have been a loyal fan of HP for 25 years. I owned an HP Office Jet printer that worked like a farm horse in home office for 7 years with not one issue. Started to not print and figured it was time to give old faithful the retirement deserved. FAST FORWARD- in the last 2.5 years I have had 4 Office Jet All In ones. Fortunately, the first one that failed in about 45 days, I had bought from Costco. I was able to exchange at the cost of my time only. By then price had gone down so I got a few $$ back and replacement printer same model. Four months later it had similar issues with paper tray. Returned again for new model at Costco. It lasted almost 2 years. Called tech support, who of course had to charge me to trouble shoot because it was more than a year old. After 1.5 hrs determines not repairable and gets me to order new one. I am headed out of town for a few days so figure it will be back and hubby can set up by time I return. HP OfficeJetPro 8500A-Plus arrives Sept 30th. Week 2 begin having problems. Oct 24th I call tech support as doc feeder tray skipping pages. Another 1.5 hrs on phone Ticket #8054890624. I am just past 21 day return window. Jay, Supervisor, tells me that if I have any other problems they will document that they will make "exception" and send me a NEW one. NOT "new to me- refurbished", but NEW. At the moment, appears fixed, so I say ok I will call back if starts again. On travel for hilodays and not using printer as much to scan. Issue with paper tray again. Jan 20th call in and speak to Richard Ticket #8056808803. Tell him what happened before has been happening again. He asks if they can trouble shoot- I say I have no desire to spend another 1.5+ hrs on phone- paid $250 for this piece of junk and was promised new one if happened again. He speaks to Supervisor and after 45 minutes of back and forth says they will escalate claim. Because they can send me another NEW, it would be "refurbished", which I do not want to accept. Jan 23rd- call from Callen at "Escalations Team". I explain situation. He states past return period can only offer refurbished. I say I would like NEW one (as promised previous call)and willing to pay upgrade if needed- as was already told no "NEW" of this model available. Do not trust this model machine- have seen it being returned EVERY TIME I have walked into Costco and no time to keep dealing with technical support at 1.5 hours a pop. Callen reiterates can only send refurbished - I ask for supervisor of his department. Callen tells me everyone in his department is supervisor. I say ok then, send me to the next person up over department in Customer Service. Callen says: The people outside this department are, "TOO BUSY RUNNING THE BUSINESS OF HP" to talk to me. WAHTA???? Last I checked, CUSTOMERS are the "BUSINESS OF HP"- no matter how big or small, if HP wants to stay in business!!!!!!!!!!!!!!!! He says he can transfer me to another person in his department, but they will give me same answer. I say forward me to another person. I let him know I will be happy to post anywhere I can find about this poor customer service experience and lack of quality. I am waiting for return call from Michael S. in Escalations as I type. Case #7502270669. Thinking about how "busy running my real estate business" I should be, instead of talking to and writing about HP horrible service and quality! Conclusions: 1) HP now makes their printers DISPOSABLE 2) DO NOT expect any satisfaction out of "Customer Service" at HP 3) DO NOT buy anything directly from HP/HP shopping/HP Home Store- if you want to take a chance on it working, buy it from COSTCO so you can actually return it!

last may, 2010 i purchased a hp desktop touchsmart pc and it was not until november that Idiscovered it was actually a used pc. at the same time I purchased a touch smart printer, todate I have never been able to use it, and the tech support in my opinion must still be in pre-school as they do not know a thing. they litteraly try to cruxify you, put a guilt trip on you, when in fact it is they who are toblame, they are not willing to listen andtheir comprehension is nonexistent. if I had used a recorder and push play each time i had to answer a questoin, i would already have worn out 15 recorder, they are not willing to nor are they able to comprehend and constantly try to put a guilt trip on the consumer. i truly say under no circumstance do EVER PURCHASE ANY HP PRODUCT, as the support is in charge with people who do not know anything. I make two nightly novenias that HP

NEVER NEVER NEVER PURCHASE ANY HP PRODUCTS AS THEIR TECH SUPPORT APPEARS TO BE UTILIZING PRESCHOOL CHILDREN, AS THEY DO NOT KNOW HOW TO ANSWER A PHONE, LISTEN OR COMPREHEND. I HAVE NEVER BEEN EXPOSED TO AS MUCH STUPIDITY AS WHAT OCCURS AT HP. PRIOR TO TODAY I HAVE SPEND OVER 120 HOURS ON THE PHONE,MANY DAYS 8 HOURS AT A TIME, TODAY OVER 8 HOURS AND DID NOT ACCOMPLSH ANYTHING POSITIVE. THEY LIE, HANG UP ON A PERSON,AS THEY ARE NOT ABLE TO RESOLVE ANY ISSUE, AS THEY DO NOT KNOW ANYTHING. I PURCHASED A PC AND PRINTER LAST MAY, AND SINCE THEN I HAVE SPEND OVER 120 HOURS ON THE PHONE WITH THEM, AND THIS DOES NOT INLCUDE THE 8 PLUS HOURS TODAY. FIRST THE PC WOULD NOT WORK AND THEN I FOUND OUT IT IS A USED PC, MY LOCAL OFFICE DEPT GAVE ME A NEW PC AND I HAVE NEVER BEEN ABLE TO USE MY PRINTER, STILL THE PRINTOUT INDICATES I HAVE PRINTED OVER158 PAGES AND SCANED 54 PAGES. HOW IS THIS POSSIBLE WHEN I CANT EVEN PRINT ANYTHING? JUST MORE OF THEIR STUDITY. THEY ASK THEMOST STUPID QUESTIONS WHICH IN NO WAY RELATE TO THE ISSUE. NEVER DOCUMENT ANYTHING,AND BECAUSE OF THIS THEY TRANSFER YOU TO LIMBO,IT ISTHEIR WAY TO GET RID OF YOU. THE EXECUTIVE OFFICE IS NO BETTER, ARE RUDE, OBNOXIOUS, ANDJUST PUT YOU BACK INTO THE QUE. WHEREIN YOU ARE HAVING TO TAKE UP HOMESTEADING TO WAIT FOR SOMEONE TO GET UP AND ANSWER THE PHONE,THEY HAVE NO SHAME AND THEY SURE DO NOTCARE. EACH TIME YOU ARE GIVEN ADIFFERENT REFEREENCE NUMBER AND ADIFFERENT CASE MANAGER. SO MUCH STUPIDITY. THEY W/O A DOUBT MUST BE THE WORLDS MOST DISGRENTED, FRUSTRATED, IDIVIDUALS, NO ONLY IN THEIR PERSONAL LIFE, BUT ALSO IN THEIR JOB, BUT THAT DOESNOT GIVE THEMTHE RIGHT TO TAKEIT OUT ON THE CONSUMDER. I COULD GO ON AND ON. I HAVE BECOME AN ADVOCATE TO KEEP OTHERS FROM PURCHASING ANY HP PRODUCT.I TELLTHEM ABOUT THE ABUSE AND STUPIDITY A PERSON IS SUJECTED TO. FIVE PEOPLE AFTER LISTENING TO WHAT I TELL THEMHAVE ALREADY PUT THE MDS BACK ON THE SHELF. I COULD WRITE A BOOK MORE DETAILED THEN THE ENCYLEPEDIA BRITANICA DETAILING ALL I HAVE BEEN SUBJECTED TO, BUT I HAVE A LIFE TOLIFE. WHICH I HAVE NOT HAD SINCE LAST MAY, 2010.

If I had read alll these reviews first, I wouldn't be going through the same hell as the rest of you. I have never, ever been so frustrated trying to talk to someone in the Phillipines only to have them say a "case manager" will contact me and never does. When I call back, it's always the same story, "no case manager is available". I want my refund so I can buy a printer locally and most probably, a different brand!!! My husband even had to take the phone because I was in tears! He got just as frustrated as me. They couldn't even give us a phone number for the corporate office. I've had it with virtual assistants AND Hewlett Packard!!!!!!:(:(:(

I recently purchased a HP Omni all-in-one 220 series with quad I7 core. this computer was fully upgraded with the sweet graphics card and a TB of RAM. ive had the computer 3 weeks, ill repeat 3 weeks and all of a sudden the computer will not turn on. the power light comes on put nothing on the screen. called HP and thay were so useless. They kept telling me to power off the computer and power it back on and keep hitting F8 then F10 and ect. Then they wanted me to take off the back and remove the hard drive. so i got frusterated and took it into a PC tech and she tells me the motherboard is completely fried. im glad i used a whole year of saving and the computer crashed in less than a week. should have bought a Mac

13 months ago I bought an HP 6500 E709n. While I know it is out of warranty, I called support today because the printer has started going off line for no reason - frequently. After an internet search with no answers and obviously lots of other people with the same problem - I called for help. I was told it was a hardware issue (meaning an obvious defect in the printer) and was offered a deal on a new printer - with discounts as a valuable customer. As he gave me the deal, I pulled it up on line and could get the same "deal" available to anyone who bought through HP. So I'm going to continue to unplug/plug it and keep it going til it dies - and then buy from a different manufacturer. If you can't support your product any better than that, then why should I be a loyal customer?

Bought a HP Pavillion dm4-1160us laptop for my daughter as a graduation present in June 2011, its now only November and the laptop does not work. The tech support personel for HP are rude and uncaring, their support staff actually told my daughter to go get a screw driver and take the computer apart, their case manager personel actually hung up on us. We have been trying for 2 weeks now to get help and we are getting know where fast. This laptop is only five months old and HP does not care. Not only do they keep transferring us to different people, but none of them are in the US. I don't understand how HP could ignore the very people who have made them the company that they are today. We may be the little people but if it wasn't for us they that company would rot, as they need to. Never buy HP they suck!!!

I purchased a bundle package from HP Sales department by phone in Sept. 2011 to include Laptop, monitor, port replicator and printer. I spoke in depth with sales indicating what I would use the equipment with, i.e., other office equipment that I had and deferred to them as to what would work best for me and ordered accordingly. I received the order a few days later excluding the laptop which was shipped a week and half later. I paid a local computer technician to install and hook everything up. Within a couple of days the monitor picture began "jumping" and was unreadable. I called technical support on several occasions with no resolution. I then requested an executive case manager - Milow Billyard who requested a few days to talk with HP engineers. He did not call me back - only after calling him did he then send a new port replicator. I set it up and within a couple of days had the same issue with the monitor. I called Mr. Billyard back to let him know the problem continued - he told me he would get back to me in a couple of days - which he did not. Along this time I was told that the 30 day warranty period and elapsed - I pointed out that the problem was reported well within the 30 day warranty period. I called him back and that is when he told me that the port replicator was only meant for "light" item use (what is that????). I again explained how it was ordered and selected by the sales department - after much frustration I was then turned over to Christopher Fawcett. At first he also maintained that the replicator was not designed to handle printers that were plugged into it and I promptly asked if he had informed sales and listed the limitations on unsold units - he told me that was not his job...(not his job!!). He then determined it may be the monitor so he indicated they would send a new monitor. I received it on November 10 and was able to get it set up on November 12. In looking at the box the monitor arrived in - it was quite different than the original one that I had received so I began to wonder if they had sent me a "refurbished" unit. The moment I had it installed and plugged into the replicator it had the same issues. I called Mr. Fawcett on November 14th and was told that he would return my call that day - I also left a message for him that the new monitor did not work. He did not bother calling me. He did call the following day - he told me that it had come to his attention that there were more people with the same complaint and sent me a link to something else I might try (taking up additional time on my part) I also asked him if the "new" monitor was in fact new or a refurbished one. He indicated it was a refurbished unit and that since I was outside the "30 day warranty period" anything that I might receive would ONLY be refurbished items. I was furious - if I wanted refurbished units I could have purchased them at a lower cost than new - I chose NOT to!!! He was belligerent and almost hung up on me. I am left with bad products - have spent hours trying to resolve these problems to no avail. HP has wasted my time, efforts and energy and has used my monetary resources to purchase products that don't work and then sent inferior products (refurbished units) to replace bad products that still do not work. When I asked Mr. Fawcett to speak with someone higher up he indicated there was no one higher up.... I have called their corporate office and received no assistance – only that someone else in executive support will call me. I am thoroughly disgusted with HP and will it has become obvious they sell products that don’t work together and knowingly continue to do so.

I am currently on my fourth (4th) HP 6500A All-In-One printer. Numerous lost hours with "Tech Support" totally and completely useless. They have a requisite amount of time they spend "troubleshooting" then they tell you, in broken English, "We have done all of the possible troubleshooting and can do no more.....a Manager will call you". In many cases no Manager ever calls. The issue is clear as documented in just about every forum from Microsoft to HP's own -- the printers are not compatible with WIndows 7 and will not scan. HP knows it and will do nothing about it. How about one of you HP Execs having the intestinal fortitude to contact me and explain what you are willing to do to keep me as an HP Customer? Come on now, show us HP still has some shred of responsibility and dignity left.

No complaints on our 2 HP computers. However, SHAME ON YOU! OUTSOURCING JOBS!!! You don't care about Americans, just profits! Although we are little fish to you, we will not buy HP products again. Patricia & Rufus Dipprey

My complaint is regarding the Tech Support for HP Printers. I have had HP Photosmart Printers for several years and have always extended my warranty. However, whenever I have to call for Tech support, it takes me about 3 days for them to help me because they do not believe I have a Care Pac...paid for until January 20012 even though the Warranty Dept. confirms....It happens every time. I can give you the # of times I have had this problem through the last 2 years. It has taken away from my business.

I recently bought an HP Photosmart Plus All-in-One 210a printer. First I had a devil of a time getting it set up on my network. I got that fixed and it worked fine until it was time to put new ink cartridges in it (of course the cartridges that come with the printer are half full) This printer uses four HP 564 cartridges (one black and three color). I go shopping and find a package of HP564XL cartridges (complete set). I buy it and when I attempt to install them (you have to install a complete set because the printer will not tell you which one is empty. If you put them in on the same date the machine must assume they will be used up at the same rate because the estimated ink level shows exactly the same level on all four), the black cartridge is about half the width of the original and wont go into the printer correctly. After some investigation, I realize that there is fixture on the front of the new cartridge that is different from the original cartridge so that it will not fit. This turns out to be an HP564XL photo black cartridge. I don't know why there are two different kinds of black cartridges or why they both don't fit your printer, but that is the case so if you have one of these printers be careful which black cartridge you buy. In general, I don't know why HP needs several hundred different ink cartridges. It seems like every model printer has a different cartridge and that is stupid. You can change or upgrade printer without designing a different ink cartridge for each model. I guess it is part of the typical ink SCAM (and getting ink for your printer is a scam). The cost of ink cartridges is so high that you can replace the printer for about the same cost as two sets of cartridges. That is absurd and wasteful.