HP Corporate Office & Headquarters

It is the third time I speak with your representatives in India : they ask for a lot of information but no results. They refuse to give me a US phone number. Very often a black ink 574XP does not print while it shows the contents of more than one fourth ! Same with yellow. What is wrong ? Are trying to maximize the return on the already very expensive inks ? Incidentally, nothing against India, but I resent the fact that you employ people in that country and other countries, not caring if the unemployement in our own country is so high !

Most people are unaware that, at least their Officejet line of printers, prints in grayscale. What that means is you're using all colors of ink to print a monotone page. You are using more expensive color ink to print those pages that you don't need so that they can sell more expensive ink and take more money out of your wallets and purses. It's time to end this practice and the only way it's going to happen is by buying other companies printers and letting HP know why you're not buying from them.

I called for information on how to make the new HP printer I just bought work with my windows 8 computer and I called the 800 number and before I could tell the tech what it was I was looking for he told me I had a trogen virus and I needed to pay a fee. I hung up on him and resolved the problem online. I never expected that type of service from a representative of HP corporation. I will know better next time. Very disappointed!

I'm a retired business man who has had many HP products which have served me well until this week when I received my new HP Omni 27-1210xt AiO PC US. The only choice I had while buying direct from HP was one with Windows 8--which is a disaster for older people. I like the computer, but by extension with windows 8, I couldn't say that I like it. I don't have the time of computer skills to plod along trying to learn. Is there any way I can get Windows & reloaded on my computer. The serial number is 2MD307036W. Ed Blunt

(Personal Computers) I have an HP OfficeJet H470wbt printer, that comes supeilpd with a Bluetooth adaptor. I have several PCs in the house and I wanted to be able to use this printer with any of them. One at least does not have built in Bluetooth, and I did not want yet another adaptor to plug into the PC. I do not particularly like having to enable and disable bluetooth on a PC, so i decided to try the Wirelesss option. This adaptor plugs into the port on the printer as an alternative to the bluetooth adaptor. The port is recessed so the adaptor only protrudes proud of the printer body by a few mm. You can choose an option to connect wirelessly directly from one specific computer (similar functionality to a Bluetooth connection) OR you can use the printer connected via a wireless router and available to any computer on the network. The getting started guide with the adaptor was very straightforward and covered exactly what I needed to know to install the software/printer to communicate via this adaptor. I am printing via a BT HomeHub 2.0. When travelling and carrying this printer, I now have the option to print via Bluetooth OR via Wireless. I need to investigate if one is better for the battery-life of the printer. It works excellently and I am VERY happy. I am not a technical expert, but to me it is OBVIOUS that to convert a printer into a wireless-printer (or bluetooth compatible printer) then the adaptor needs to conect to the PRINTER. You can only use this adaptor with a printer that is compatible, and minimum starting point is a compatible USB-A type connection on the PRINTER!

I have had issues with this laptop ever since I have bought it. October 2009 I had a issue with the mother board so I replaced this and that cost me 150 pounds. Then after couple of months the battery was not working so I replaced the battery for 60 pounds. Then 2 weeks later the charger stop working. So as a student I really needed my laptop so I replaced that. That cost me another 90 pounds. Then after 6months the graphi card was playing and had a blue message boso appearing every time I started my computer. So I had this replaced cost me another 70 pounds and 30 for looking at the laptop. 1 year on the laptop blue message has come back. I had paid roughly 450 on this laptop when I purchased it. It been 4 years since I have had my laptop. All faults on this laptop now have cost me 400 pounds. Which I think is a disgrace. As a loyal customer to hp I have not had good experience nor have I been given a good serive. I would like to make a complaint.

BUY APPLE !!!!! Same ole story…bought a new hp laptop and printer…printer quit in 3 months…customer service sucks…spend hours on the phone with India…they are so stupid and do not speak english and can not help at all…HP charged me $29 for expedited shipping (fee that was supposed to be waived) for my replacement and then put the order on hold and did not ship it.. BUY APPLE !!!!! Definitely worth a little more money

BOUGHT 2 HP LAPTOPS THE FIRST COAST OVER 700R$ AND THIS ONE 300$ AND HAVE HAD NOTHING BUT PROBLEMS WITH MANAGMENT AND TECH SUPPORT THEY DONT LISTEN AND HAVE THIER HEADS UP WHEAR THE SUN DONT SHIN WONT EVER PUCHAS ONE AGAIN HOW MANY COSTOMERS WILL YOU LOSE BEFOR YOU DO SOMETHING THIS IS A PISS PORE WAY OF DOING AND GIVEING SERVACE GOOD BY HP AND GOOD RIDDENS

To The Management Mphasia an HP company K.R.PURAM BANGALORE INDIA Sub: Attention please... Dear Sir, this is me Arijit Chakraborty working at mphasis bangalore India ID 2216172. I've been terminated since i've asked for a one day leave. I haven't given space to talk about the same with the management since i'm already with a warning letter. OM on the floor have already decided my termination concerning some personal issue it seems. I'm looking releavent judgemen on this issue as soon as possible. Kindly accept my request . Thank You

On 8/31/12 I purchased 4 care packs. One for my desktop, monitor, printer and laptop. When I received the care packs which were all basically wrong, I called HP. They sent me a care pack for a Compaq mini netbook as opposed to a Compaq Laptop, then they said they wanted 50.00 more for the laptop. I refused to pay more money and they are in the process of refunding my money for that care pack. Then, when I went to register my desktop which is still under the one year warranty they said that I had to purchase an out of date warranty which I also refused. After going around in circles for many hours, they finally honored the care pack I purchased. The care packs for my monitor and printer were supposed to be 3 yr warranty care packs and they sent me two yr care packs. They did replace them and I received them today. The care pack people were able to register my 3 yr warranty on the printer and from the notes that I have already read, it looks like I will definitely be using that as I have an HP Officejet 6500A Plus, which seems to be working fine...I have faxed, used two-sided printer and printed receipts just fine. So far I love this printer. I also received my 3yr warranty care pack on my monitor today and I was able to register it on line, but the care pack people do not and say they are updating their systems and it could take up to ONE WEEK to receive my warranty confirmation, and then someone else said I purchased the wrong warranty and transferred me back to sales who said they confirmed I have the right warranty and my warranty should be updated within 24 to 48 hours. I have spent well over 2 hours on the phone this morning alone to not get my monitor registered, I was transferred well over 6 times and hung up on once, which the rep did call back, but so angry at this point. I have been buying Compaq Computers since before Compaq was a part of HP. The last Computer I purchased from HP lasted me for 8 years. It was a Wonderful Computer until I bought a new Surge Protector and it blew up my computer. Now I have a new computer that is almost a year old, also compaq that I Love. I do not, however like the Professionalism of the Care Pack Team in resolving my issue with the monitor warranty. It should not take a week to resolve this issue. I have been on the phone for 3 days straight with HP. I am still waiting on my refund(S) for wrong product puchase and my monitor is still waiting to be warranteed. Not very professional HP.

Dear Hewlett-Packer Corporation: This letter is briefly recount my attempt to purchase the HP Pavillion dv7-7020us with the student discount and free Xbox 360. For reference to this complaint here is my original order number: H 123-845-440. On Friday, August 17, 2012 I placed my purchase for the above mentioned unit. After a problem with my Bill Me Later account, I attempted to pay with paypal. There were problems when dealing with paypal. I eventually cancelled my order payment through paypal because there agent was not honest about the release and/or capturing of the funds as it pertained to this purchase, with HP agent on the phone. I then submitted my bank card info for payment. I was then told my order would not be shipped out, pending verification. I was told that an HP agent would call me within 48 hours. It did not happen. On Monday, August 20, 2012 I placed a call to HP. Again I was handed off to another agent and another order was placed. I received an email after that stating the order had once again been declined. Eventually, I came to speak with Heather at 1.800.492.3341 who explained the complexities of my purchase and the verification process; with both HP and my bank. Unfortunately, this order becomes even more complex. Heather discovered that my account had 2 orders for the same exact laptop and XBOX. I clarified that I only wanted 1, as that is all I wanted and could barely afford. She cleared both orders and established a new order. She took both my billing address, as well as my shipping address. Note: My billing address is my home address and my shipping address is where I work. Also know, each time an order was placed I gave the above a billing and shipping addresses. At this time the order was complete. The account had been verified by both HP and bank. I did not receive another “declined” email. The transaction had officially been completed. My computer was scheduled to be delivered to my work address between August 29th-30th. It did not happen. Much to my chagrin upon my arrival to my home after work on Wednesday, August 29, 2012 there was a sticky note on the door from FEDEX. They had attempted to deliver 3 packages. I was expecting nothing else but the laptop and XBOX. I called HP and explained the issue. The agent wasn’t very courteous and I had to request to speak with her supervisor. (The first time during this entire fiasco that I had to request a supervisor.) Her supervisor was courteous but not helpful, as she told me that I would have to call FEDEX and get it re-routed. I told her I would wait until the next day to speak with Heather. I called Heather today, Thursday, August 30, 2012. I explained the FEDEX delivery situation. She checked the computer and stated that information she entered into the computer was not longer there. At that time she told me she would have to call me back. Later that afternoon I spoke with her supervisor J.R. It was at that time J.R. informed me that I would have to call FEDEX and ask them to hold my packages. “And then what?” I asked. J.R. told me I would then have to go to the FEDEX warehouse and get them. If I did that, HP would then refund me $50. To be honest, it was at that time I flipped. I have been well natured throughout this entire debacle. I had been patient as I was bounced around from department to department. I had been patient enduring numerous verification processes. I had been patient through the poor customer service. I had literally spending hours on the phone to complete this deal. All I wanted was my purchase. Now I was being told to go and pick it up. I explained that I don’t drive. I am rider of public transportation and that Baltimore is a very dangerous town. I would be an easy target on the bus with such a large load. I was not calling FEDEX to correct a mistake that was not mine. I am letting you know, like I told J.R., I have never worked so hard to spend $1,000 in my life. I have never had to bear the hardship of such lacking and inconsiderate customer service. This economy is too harsh and my money is too hard earned for me to be treated in such a way that I feel disregarded and disrespected. Apparently it is asking too much to have my order correctly taken and properly delivered. What happened to at least good or fair customer service? Why am I expected to fix what HP agent screwed up? Why am I expected to pick up, at my expense, what I paid to have delivered? Why after hours on the phone do I not have a laptop and XBOX 360? Over all this has been a poor shopping experience. I will be hitting twitter, facebook, the better business bureau, customer opinion sites to share my experience. Sincerely, Amy E. Frost amyfrost@consultant.com

I think it's piss poor service when people purchase items from HP with a warrany and still are unable to have items fixed or asked to pay an extra cost for a recovery disc sent through the mail. I have never heard of a light weight disc (CD) costing $17.00 to be shipped from HP in the United states...maybe from India or somewhere else. Now we see where all of the jobs are going....not here in the U.S. I will never purchase an item again without checking the whereabouts of the customer support, it's bad enough trying to have an item repaired or for someone to troubleshoot for problems...but when you can't understand the person on the other end of the phone...I lose faith in believing they understand the problems or issues going on with my computer. I agree to never buying another HP and hope they know their piss poor service doesn't help when trying to fix their crappy products.

I think it's piss poor service when people purchase items from HP with a warrany and still are unable to have items fixed and asked to pay an extra cost for a recovery disc sent through the mail. I have never heard of a light weight disc (CD) costing $17.00 to be shipped from HP in the United states...maybe from India or somewhere else. Now we see where all of the jobs are going....not here in the U.S. I will never purchase an item again without checking the whereabouts of the customer support, it's bad enough trying to have an item repaired or for someone to troubleshoot for problems...but when you can't understand the person on the other end of the phone...I lose faith in believing they understand the problems or issues going on with my computer. I agree to never buying another HP and hope they know their piss poor service doesn't help when trying to fix their crappy products.

Hello: The attached is your request on my call last night. Let me give you some facts, first of all I spoke to a representative for well over 2 hours and went thru the troubleshooting etc. with her many times. Finally after 2 hours I asked for a supervisor, at that point she reluctantly put a supervisor named Alex on the phone who was located in the Philippines. He was very nice and convincing and found some information the lady representative could not or would not find. He promised me that he would call me back today at 11am EST and tell me what he could do after contacting the validation team, (maybe that’s your department?) Regardless, he did not call me back as he promised and I am very disappointed in that and also I spent a total of 2 hours 45 minutes on the phone with both the HP folks last night. Alex said that he found the original Office Jet 6500 was purchased August 5, 2011; the model number is CN555A, serial number CN15U342HV. Therefore this unit is still under warranty since under 1 year old. Then this printer failed and it was replaced with Model number CN555A, serial number CN12R220MM, you shipped it to me March 2, 2012 by Fed-Ex ground, the tracking number was 076558548841744. Now this printer has failed, why is it so hard for your folks to understand the issue? I have had two HP 6500 printers within the last 10 or so months and now this one is defective. I have used basically HP products all of my life and I have never experienced any issue such as this. Your supervisor, Alex agrees the printer is defective but he cannot replace until the “validation team” puts the correct information in the system. I do not have the original sales receipt but both these printers have been registered; surely with your computer system you have a way to validate what I am telling you is true? At this point I am very disappointed in the performance of HP in honoring your warranty. Can you imagine being on the telephone with someone that speaks very broken English for over 2 hours? Alex was much easier to understand and seemed to care however he did not keep his word in calling me back at 11AM today. I told him at the time I would bet he would not call me back, however he assured me three different times that he would call for sure. I would appreciate your sending me a replacement printer as soon as possible, will look forward to hearing from you. My home phone number is 423-825-0192. Thanks,

a horrible horrible experience i got hit s envy lap top i got the very best they had i paid out the ying yang and as soon as the 14 days are over the machine begging to get error left and right and i ask for my money back they told me its too late i got this person Desoray she told me she was the only point of contact and refuse to service me correctly and she has the worse attitude she is rude and mean she told me that this is her # 1877 917 4380 x 93 she made it sound as her personal line but she then told me that a group # i still have to spend hours on the phone looking for her she is the worse ever PLEASE DONT GET ANY EQUIPMENT FROM THEM THEY ARE A LEMON COMPANY contact me i will show you document and email and the price and extended warranty and it did not help and once they have your money you lost it

The last two desktop computers we had were HP's. Both were crap, both died in less than two years from the day we got them. Both died from the same problem. This last one was a HP TouchSmart 600. NEVER again will we be buying HP. DON'T buy HP; they're garbage!!!!

If there were zero stars that is what HP would have gotten..I am fed up with HP..I have boutht and owned HP's for years but this last lap top I bought is junk..I can not get any one to contact me back on this piece of junk...I even sent the CEO of HP a message and still no one will get back to me..they just don't care once they have your money..I own right now 4 HP's but I have NO intentions of ever owning another one..THEIR service after the sale is JUST NOT THERE! Take my advice, DON'T BUY HP if you are looking for a good procuct and service after the sale...I wish I would have found this site and read the comments before I spent my hard earned money this last time I bought this PIECE OF JUNK LAP TOP.

I made the mistake of buying a new hp desktop, number 5. I was on the phone for over 3 hours to try and find a way to get my computer delivered. Hp said to call Fedex. After more than 3 hours of nonsense, I told them I just wanted to cancel the order. Hp kept coming up with all kind of crap for me not to cancel. Hp said that Fedex had their rules and Hp couldn't do anything, but was trying. So, they will call me back and I sit and wait for no phone call. Let's see, I am paying for the darn thing. Well, not anymore. In the morning, I am calling corporate and cancel that way since their people don't understand english. I was told when I ordered the computer that it was made in the U.S. That was a lie, it was made in Mexico. Now, Hp is going to lay off 9,000 people. How many in mexico or in india? American made,what a lie. Can't get anything from these companies that is made in america and the american workers are the first to go. How much of a pay cut did the king and queen of hp take to save some ones job? I will never buy another hp product again! I will go to micro center and have them build me a new computer!!

Same story as everyone else. HP doesn't stand behind their work, case managers are rude and insensitive; you will get nowhere. They will keep you on the phone all day....why not? That's what they get paid for. Meanwhile, you have wasted your whole day trying to get them to fix their crappy product, which they have no intention of doing. What happened to "the customer is always right"? I will no longer support HP or Compaq Presario and I will take my business and hard-earned money elsewhere.

I have purchased a hp printer with an extended warranty. I have spent days and hours with the people in India and Philipines and I still continue to have problem. I ask for an American agent and get transferred all over. Finally someone in India was going to get me a refund and never came back to the phone. What kind of service is this????? It sucks!!! I am taking it back to Costco and will NEVER-NEVER-NEVER buy an HP product again. No one carees? No one calls you back??/