HP Corporate Office & Headquarters

HP is by far the best pc i have ever owned. I called and spoke with a very polite and interesting young lady. And she spoke english. She was very caring. And helped me with everything u can can think of! I love hp and i love hp tech support. They are amazing. I was a dell customer for a long time..but i will never ever buy anything other than hp. Thanks so much1

I too will never buy an Hp product again!

You send a message to me that takes center screen; is 2 inches square and says you have an update and there is no way to click on it to get the update or to eliminate it from the screen except push it into the lower right hand corner. Send a message to HP and nothing happens; send a second and third and nothing happens. Doing the same thing over and over expecting differnct results is the definition of insanity. Keep up the aggravation and I will quit buying HP products even though I have had them for over 10 years.

Recently got the no audio device error. I have tried EVERYTHING, but nothing has fixed it. Rumor has it that one of the updates could of caused this? And yet HP wants to charge me $250 for a repair, rather than find a solution for a problem that has existed for 6 years. Really HP? 6 years and STILL no fix!? I guess you're making too much money off people sending their stuff in to fix YOUR mistakes! Have fun stealing our money and laughing in your offices at how 'stupid' we are. Karma is a b**ch and may she forever haunt this TERRIBLE company...

Never again, will I buy an HP anything. Ordered two CPU's got one that worked correctly and the other did NOT. They were unable to supply a match for the returned product. This was in six days later when I found the defective HP product. Now I have two different products and the have the monies. They were unable to make an exchange. They are way off the mark of any one I chose to do business with. I have just about convinced myself to return the whole lot for credit but that does not sound like a reasoned response. HP is a group of losers looking for a job, then not doing even fair with it.

I WILL NEVER BUY ANOTHER HP PRODUCT AGAIN I HAVE BEEN WATING ON A RETURN BOX FOR OVER A MONTH BECOUSE THIS LAPTOP IS A POS HAVE HADE PROBLEMS AFTER PROBLEMS PPL ATLEAST DELL HAS A BETTER COUSTOMER SUPPORT EVEN IF YOU ARE TALKING TO PAKIS AND THEY CARE ABOUT THERE CUSTOMERS AND COMPS ATLEAST THE MANGERS DO

If you need your equipment to actually work I suggest you look at another Brand. I have an Elitebook 8530p and it has already had it's motherboard replaced and now the screen is acting up. I lost a couple of weeks with the motherboard and now they are telling me they can't find the part to fix the screen. This machine is only 1 year old. My work takes me out of the country constantly and I can't live with this kind of down time. I had two Dells before this and both lasted 4 or more years with constant travel and usage on Oil Platforms, Drill Rigs, Ships, and Power Plants. HP's service people are basically telling me "tough luck, we'll fix it whenever." Oh, and trying to get to a human being is all but impossible, we are talking a minimum of 2 hours of hold time and you need to speak either Hindi or Espanol when you get through.

i'm done. i bought a new hp pavilion 5 months ago, and have literally spent those last 5 months on the phone with hp trying to get it fixed. i work many many long hours with my 4 jobs and it took me a long time to save money for a computer. when i actually have a few hours off i end up spending it on the phone with hp. they are refusing to send me a package to mail my computer in, telling me they can fix it over the phone. however, they haven't fixed it and i swear they are just trying to get me to use up my warranty so they can get more money from me. i will never buy hp again. and i will only recommend against it. 1 star? i guess i can live with that only because regardless of the fact that no technician has really helped, they have at least been friendly.

I purchased an HP OfficeJet 6500 printer. The automatic document feeder did not work, the duplexer did not work, and the paper jammed constantly. Also, the wireless feature only worked intermittently. I've been on the phone for nearly TEN HOURS with Indian people whom I CANNOT UNDERSTAND, who are are SMUG JERKS, who DO NOT CARE and WHO TREATED ME LIKE SH@#T!! UNBELIEVABLE!! DO NOT BUY HP PRODUCTS!!! SPREAD THE WORD!! WORST SERVICE EVER! THIRD WORLD SUPPORT FROM HP!! HOW IS THAT A SMART BUSINESS MOVE!!!

Three words: class-action lawsuit.

I purchased a HP G60 laptop in nov. 2009 from office depot and in jan. 2011 just 14 monthes after purchase the battery went bad , mind you it has been sent off twice in the first year for repairs, well when I called the customer service department they told me it was out of warrenty , I own my own small business and we at least cover our product a reasonable amount of time . I have had laptops that the battery outlasts the laptop itself. This woman told me they would sell me a new battery for 125.00 , well I bet they would, what a money making scandal that would be, she told me since their were no record of recalls on the batteries that was all she could do for me, well as an AMERICAN consumer I expect better. If anyone who gives a crap that works for HP I would appreciate a new battery considering I bought a laptop for the freedom of not being connected to a wire in the wall . 918-441-0809 Brenda

I am an irate customer of HP. In the past I have been a loyal HP Customer. I have owned several printers that have been very good products. This has come to a sreeching halt because of very, very, very poor customer service. I purchased 4 replacement ink cartridges for my Officejet Pro 8500 All-In-One printer on November 17,2010. Mysteriously all 4 cartridges ran out of ink at the same time. I understand the concept that companies are now selling printers for a cheaper price and making their profits on replacement cartridges. What irratates me is the fact that when the cartridges were purchased, the projected number of copies would be 999 per set. When I only produced less than 75 copies and my printer indicated the cartridges were empty i was outraged. This was a total misrepresentation of the products that I purchased. I have called customer service several times and have recieved the royal run around. I feel HP should be more responsible to stand behind their merchandise and take care of their customers. Disappointed Past Customer Of HP, Will Cooper

I have a Pavilion laptop - DV2150. Like everyone else, I've learned my lesson with HP. My computer (purchased Summer 2010) has been in a few times and my manufacturer warranty is up this summer. I have an extended warranty but do not want to deal with my laptop going in once every month or two for the lifetime of it. First, I had broken pixels in the screen. They tried to say I somehow dropped my nearly new laptop and cracked the screen (when there was no signs of dropping or a cracked screen) so that they could charge me $400. I also informed them that my laptop would shut itself down on occassion and say it is overheating; I asked that they look into it as I have an old DV4000 that has never had this issue. So after a much heated argument, the case with my screen was elevated, resolved for free under my warranty and I got my laptop back. My laptop then began overheating frequently. I'd call, they would update my bios and guarantee that I would never have an overheating issue again, repeat ad naseum. After at least five 2-3 hour calls and getting nothing accomplished, I sent a letter to the headquarters and finally got a callback. The customer service reps are (pardon my language) phucking awful! They acted like I was making up the freaking issues; even with my most creative part of the brain, I wouldn't be able to make up this BS. Again, my case was elevated but I was not home when I got this call about my laptop so I could not do anything with tech support. Once I was able to get through to my case manager again, we agreed, I would send in the laptop during the summer when it would not be needed as much and I could use another computer. Well, in April, the laptop started shutting down multiple times daily and eventually would not turn on. I sent it in. The Dx? Cooling fan was dead and hard drive was fried (bravo HP - bios my arse!). Now, I have the laptop back; when I recieved it, it was missing software that came on it (ruh-oh HP, and you did a software reload?). Within a month, I am having issues of the screen blacking out sporadically. The last call (last week) they did a bios update and some other random stuff. I was "guaranteed" I would not have the issue (except it happened 2 times while on the phone with the rep and he didn't care). Today, I made my 5th call (in like 3 weeks) about it and am still waiting for a callback. HP you are phucking awful and have horrible, incompentent customer service reps; you just lost a long time customer. Just in case anyone needs this, the number for the case manager department is (877)917-4380 (you are suppose to enter the ext but I'm sure if you hit any 0# or 2 digit number, it'll get you to someone).

I am from Russia. Bought a laptop HP Pavilion dv7 5000-er with a defective chip. If you have a problem in America with HP, then we do even worse. Money refuse to return. Only repair service in 45 days. I apologize for the bad English. dron1178@gmail.com

I am from Russia. Bought a laptop HP Pavilion dv7 5000-er with a defective chip. If you have a problem in America with HP, then we do even worse. Ìoney do not want to return. Only repair service in 45 days. I apologize for the bad English. dron1178@gmail.com

HP has the worst customer relations of any product I have ever purchased. Calling is an absolute nightmare and no one offers a solution only excuses. I will never purchase a HP or Compaq product again. After being transferred to a case manager, he refused to even look into anything. All they say is sorry I can't help you. The customer service makes promises to customers and then nothing comes through. This is the absolute worse company to ever deal with. Avoid them completely.

i recently had a problem with hp downloading to my computer without my permission and your people told as much as i was the problem not hp. thats a bunch of bull----. you downloaded to my computer and it crashed . your people wouldnt even answer a simpel question . they just said i did something wrong . the computer i had because of unwanted downloads was only 4 yrs old . to me the quality of hp is down a whole lot . and as for the help i got from all the people i talked to was not a lot . just pay $about 50.00 and we will try . even though it is a bad dezign and it was an unwanted downloard. well i am asking for a new tower from you because you screwed mine up . i know this will never get to high in the chain but i am asking that this be sent to the vice president so he can fix the problem that nobody else even wants to admit might have happened , instead just say go buy another computer . i will be waiting the response of the vice president . and a new tower send to thomas oien 1216 w d st iron mountain, mi. thank you thomas oien

I just purchased a Photosmart Premium C310b printer with HPePrint. The only thing that works is the printer and copier. I have been on the phone with tech supprt for hours with tech in India ( hard to understand ), they wanted to do more research and would call me back, DID NOT HAPPEN! This is the last HP product I will ever buy. I'm finished with them. . .

Hopefully this will reach someone in management who cares and can help. I contacted HP through (877)439-9509 on 04/11/2011. Talked to a young lady at your help desk. Had a virus that came-up on the computer on sunday, 04/11/2011. Everything on the computer jammed-up. Nothing was working. The young lady suggested allowing HP to correct the problem for $59.00. She also suggested that for $99.00 HP could solve the virus problem and also do a tune-up. I paid w/a visa card for $99.00. W

Having a difficult time getting a service related problem solved. Already paid for technical help in correcting for a problem caused by a virus and a tune-up as part of the solution. Have spent nearly two weeks on this. Paid someone in the US w/ a charge card. The money paid for this was withdrawn from my account very quick. Most of my contact has been w/India. I too would like help from someone in the US. I would like to finish this and move on. My reference number is: 8049320139. The pay number is FGW2614-01. I have three HP Products, a HP Pavilion 524w, a HP Pavillion a6537c, and an HP omnibook XE3. I also have an All in one HP printer/fax/scanner and an HP 870cse printer. Hopefully there are enough HP products in my house hold that someone in the U S will contact me. My phone numbers are in your system. please help me out of this delima!