HP Corporate Office & Headquarters

HP took £1,168.40 of our money when we ordered a laptop and an extra screen on 31/12/10, this was direct from their website and we had taken over a year to decide on the best machine. Two weeks later we chased the delivery to be informed that they never had that in stock (but didn't tell us). Since 09/01/11 we have been chasing for a refund and to date (18/02) still nothing. They are nothing but a bunch of theives and it makes me sick that as I type, I am on my HP Pavillion which I bought around 28/12 from a shop. WE WILL NEVER EVER BUY HP AGAIN, USELESS BUNCH OF LIARS AND THEIVES, THEIR CUSTOMER SERVICES IS CRAP. I am a Customer Services Manager and if treated my customers like this, we would be out of business. Rant over, give us back our money!

Your website is very good but your customer service, even for the smallest of communications, is absolutely unacceptable. The Phillipinos who try to help you cannot even speak English correctly. The problem? I ordered a Omni 200 xt computer which was supposed to include a $200 instant rebate and a free 1TB hard drive upgrade of the 500GB Hard drive. I place the order over the internet by credit card and when I received a confirmation email it said that my Hard drive was to be a 750GB. I said to myself "NO, the deal was for a 1 TB Hard drive". I called customer service to simply get them to change the HD to a 1TB as per the original order. This change would not have resulted in a price change. Instead of just making a quick and efficient simple change on their end ( requested on the same day the original order was submitted) they told me that I would have to cancel the existing order and wait on a credit to my CC and they would issue a new order with the correct Hard drive. The error was completely HPs fault because the agreement called for a 1TB drive in the first place. I originally ordered a 1 TB hard drive in agreement with the internet offer. Later on the same day as the original order was placed they tell me that the order ( which was not to ship for another 2 weeks)has gone into production and that they would attempt to cancel the order but it could possibly be shipped and I would then have to go through the normal return policy. What a bunch of bull. Why should anyone got through this hassle when all you had to do is make a simple change to the order on your end instead of running me around with order the order cancellation process. It should have only taken a 5 minute phone call to your customer service to correct this problem. But no! Customer Service absolutely has to inconvenience their customers unnecessarily.

I agree with all of the people who have posted remarks on this site. HP has no support,does not care,and will not stand behind their products even through extended warranties. I have been trying to get a broken printer replaced for 2 months. I have a 3yr extended warranty with next business day exchange. I have talked to at least 20 different people and can't get any answers. The only ones I get to talk to are the ones that have no authority to do anything. They send e-mails for me, but, nobody calls me back. BEWARE !!! If you buy an HP product, consider it a throw away. If I could reduce my rating to a ZERO I would.

dear sir/ma i am trying to get 30,000 laptops g62 series from hp ,the money is available .. i just need deal i need someone from the coperate office to contact me on this . adesoftlda@gmail.com 2404866907 thanks

Sir, This is Vikas Sharma , i Purchased an Hp Pavilion Dv5 on 2nd June 2009, since September 5th 2009 my HP Pavilion started giving me problems. i called customer care many times to get my issue resolved and they sold me complete care warranty. i am having heating issue since 1 year I visited Hp service center many times They either updated my bios or cleaned my system, and now they are not being able to fix the problem and when i ask them to replace my system as i am under complete care warranty they deny the fact and ask me to visit the care center again i have almost done.. it 8 times since last month. I costs me 300 RS for each visit to Hp care as its almost 45Km From my place so I request you to please look on the issue and help me with it as I wanted to Gift my Father an HP and i don't find any reason to Purchase an HP again ever in my Life.

I purchased an 8500A from the HP online store. I set it up....believe me I had the right setup,phone line,etc. It did not work...always busy when trying to fax to it and could not fax to the HP fax back test number. I was sent a replacement unit. Same result. I then purchased a 6500A from Best Buy. Same result. HP finally says it is your phone line. Verizon, my carrier says its line is OK. When line is connected to a phone, phone works fine. DSL filter has been changed. No change. Next step is for Verizon to reprogram line (tomorrow). CalledBest Buy..spoke to a Geek Squad agent who had encountered the same problem. He worked around it by using a Magic Jack, connecting to computer and printer. Tomorrow we start Week 3 of this saga.

Nothing lower than 1 star....Been reading about the on going problems with the HP Pavillion 9700. My computer, also a 9700 failed after just 14 months of limited usage. Found out the motherboard is the culprit. Is anyone considering a class action against HP re: this widely known problem? it seems everyone is having the same or a related problem with this laptop. I for one will be glad to add my name to such an effort. Spending $1400 for a laptop and getting 14 months service from it is ridiclous. If the corporate "big wigs" do indeed read these postings (which I doubt) they should think about honoring the multitude of requests for service and issue a recall on this laptop. (Take a lesson from Toyota). It's unfortunate that a large company like HP has such little consideration for their customers. I will not consider HP for any future purchases nor will I expect my colleagues and friends to purchase any HP products as well, however if I am ever in the market for a boat anchor I will consider an HP laptop, but again it too will probably fail after 14 months !!!!!!

I purchased a Hp Pavillion Laptop for 1500.00 plus tax no extended warranty. I had to get the laptop serviced after warranty expired so I call Technical support and got someone in India ,very little English ,which pissed me off cause I had to repeat my concerns over and over. I understood from the conversation there would be a fee of 389.00 plus taxes to fix all issues pertaining to my laptop.They did not fix all issues and once I recieved my laptop it worked fine . Later on I went to do an upgrade and that my laptop was missing memory Laptop came 512mb ,now I only have 348 hmmmmmmm now the company refuses to help me.

My parents bought 2 G series laptops for my daughter and son for Christmas 2009. A year later (Dec. 2010) my son's hard drive failed. I called the customer service number and of course, India! I was told that they would be sending out a box for his computer. Box never came. When I called back I was told that they had no record of the first phone call or the service number I was given and that the computer was now out of warranty so they would not be fixing it without a charge. NOT FIXING A 1 YEAR OLD COMPUTER FOR A 9 YEAR OLD LITTLE BOY!!!!! I will never buy a HP again.

Am on my 3rd 8500 Pro officejet in the last 2 weeks. 7650 was replaced 3 times due to problems and they talked me into a 8500. Bought a brand new one in May 2010. Problem with horizontal line son printer so it was replace (with a rebuilt) on 12/27. On January 7 replaced it as the document feeder did not work. Received another rebuilt on January 11. Start up said rinter alignment failed. 1 1/2 on phone got it working. Today (Jan 15) printer power goes on and off giving hald printed pages. Tried to get tech support (4 times) get India. Will not transfer to US or talk to Super. E-mailed tech support who sent me an e-mail to get back if a problem.. Told by guy in Arkansas cannot reply to e-mail call 800. Back and forth with him on 4 e-mails with no resolve. He would not even pass the message to the guy who sent me the e-mail. I'm out of business. India accussed me of not providing info I did not have. This is not even POOR service. It is ZERO service when needed.

Last year, my son bought an HP laptop for college. Within about 3-4 months, the hinge snapped when he opened the laptop in class. When I called HP, I got a run around with the last person saying, "we don't have any notes of hinges being defective on that so if you would like to ship it to us, at your expense, we will try to fix it at your expense." BULL! Now, my son's girlfriend also has been having trouble with her laptop. She has sent it in for repair about 3 times. She keeps getting a weird loud noise from it. The last time she sent it out, they had it for over a month and DID NOTHING. They even returned it (Sept) with a note stating they did nothing. I do not believe it is a coincident that once again, she is getting black screen and the strange loud noise AND it is now out of warranty! Then I read about HP trying to charge a US serviceman who is stationed in Iraq. HP does NOT support the U.S. and their motto is "Screw the American people. Charge them up the butt for the product. Sell them a warranty that is useless and then screw them out of more money when the piece of garbage computer breaks." Capitalism at it's BEST! No more HP in my home EVER!!

Fuck HP. I sent my computer in for repairs right before my warranty expired and now it's broken again.

I have been lied to, hung up on, denied supervisors and people who speak English by HP. We will no longer purchase HP products for our office.

IKNOW NO ONE WILL SE THIS BUT YOUR SUPPORT IS SOOO..... SAD SORRY FOR BOTHRING YOU, BET YOUR BOOTS WILL NOT DO IT AGAIN.. ALL I WANTED WAS A PHONE NUMBER. DONT THINK THAT WAS TO COMPLACTED, DO YOU?

I bought an HP Computer, desk top and laptop and all-in-one printer. I have had these for about two years and and have spent thousands of hours ot time with technicians? in India and the Philipines. Ever time it gets worse, regardless of what the problem is, or 4 more crops up after they fix one. I guess it will be good by to HP and hello Dell as I do not think their product could be any worse. In reading all the feed back remarks it seems there would have been one good remark. Raymond Riddles

Since I have had my HP Pavilion Entertainment PC I have had nothing but problems with it. Calling customer service is a whole different adventure. I called a few days ago & wanted to attempt to fix the problems I am having with it again. They tried to help me fix the speakers & the noise coming from the laptop by having me download software upgrades. This ended up making the speakers worse & it didnt fix the problem. The woman then told me she would send my box for me to ship the laptop to them for repair. I NEVER received the box, but when I called them to notify them I never received it & to make sure to get it sent, they tried to tell me my warranty was now expired 11 days. Then I requested to speak to a supervisor which they told me takes a long time....They put me on hold for 40 minutes (as I had my cell phone plugged in & on speaker)and was then disconnected from the call. I am 1 hour into the 2 hour waiting period before a supervisor calls me back. I certainly hope someone does. And to think my husband & were planning to purchase the HP touchsmart desktop computer...NOT IF OUR LAPTOP DOESNT GET FIXED !!! *angry face*

HP is HORRIBLE. Took my computer for a week to fix a broken mother board, sent it back with broken data ports. I am telling everyone I know to NEVER buy one of these sub-standard products again. When I demanded a return phone call from a manager, I just got useless form-letter style apologies via email. WHAT A WASTE of time and money I am never buying anything with an HP on it again. Hopefully enough angry customers will put this crap company out of business. Spread the word!

Your printers are pieces-of-crap that don't work dependably. I'm SO GLAD I bought mine at COSTCO so I can take it back-- at my expense of time and trouble. How is it that you can stay in business? Look at the long list of dissatisfied customers--do you imagine we will ever again buy anything made by you? LOOK AT THE PARADE OF ONE-STAR REVIEWS!

A computer company that's not networked. Agents that are either incompetent or powerless to fix a problem. My story in one paragraph: Bought a docking station. It made a bad noise. Called support. Gave my Serial and Product number. They said it was out of warranty - I said it wasn't. I asked for supervisor. Waited 20 minutes, was told supervisor wouldn't talk to me. I said you must have a way to look at my purchase history. Tech went back to supervisor - ANOTHER 20 minutes go by. Tech returns says he can transfer me to 'shopping team' to get my order number then transfer back to look up my purchase date. Sounds good. 15 minutes later I get the shopping guy. He gives me order number. Transfers me back. Get a different tech guy. Each of these people require me to verify all my info and repeat back every piece of info, including my email address, letter by letter. Bravo Oscar Radar Indigo Nancy George! Tech guy looks up my Serial/Product number. Says it's out of warranty. I say it's not, just got my order number to prove it. He says I have to fax/email in proof. I say supervisor please. 30 minutes this time. Supervisor again refuses to speak with me. Tech says nothing they can do. I say I can't believe it. I'm logged into shopping.hp.com staring at my order with purchase date showing it's in warranty. Tech guy takes my order number that I got from shopping guy. He sees my purchase date is in warranty. He goes back to supervisor to tell him I followed instructions, got order number, can see order date and it's in warranty. You guessed it, 15 more minutes. Despite this info, supervisor for a 3rd time refuses to speak with me and says nothing he can do as system says it's out of warranty.

I purchased an HP Officejet 6500 Wireless in 6/2010. On Saturday, 12/18/10, I was printing out a report & the printer ceased to print any text. After going thru the online assistance I determined that the printer head had failed. I called into the customer tech service line and after being disconnected twice I finally got through. This started a 2+ hour session of the tech, in Manilla, having me run diagnostics & finally removing & attempting to clean the printer head. All this only confirmed what I had orginally known. As the final insult she told me they couldn't send a new printer head until 12/22 and that would be shipped via ground. I indicated that was not acceptable, that I couldn't be without my printer that long. The printer was barely 6 months old & they needed to send the new printer head the next morning, 12/20, to be shipped overnight so that I'd be back in service quickly. She indicated she couldn't do that. I asked for a supervisor whol got on and only apologized for the fact they couldn't accommodate me. I was given a problem number & told someone from the corporate office would call me by 8am on 12/20. IT is now after 10am & no contact. I have no phone number to call at corporate so at this point I guess I need to go purchase an Epson Printer to replace the 6 month old HP printer whose warranty isn't worth the paper its printed on. I can guaranty that I will never purchase another HP product again either personally or for my business!!