General Motors Corporate Office & Headquarters

I am very very disappointed in GM,I have owned a 2004 Saturn Ion since I bought it brand new in Feb. Of 2004. I have had a problem with the electronic power steering for about 4 years, and this week I received a letter in the mail from GM telling me that they basically new of the problem that I was having and probably many,many other customers with their 2004 Saturn Ions. They letter states that anyone having the problem could get the repair done for free. So I called the number on the letter to see what I could do. They told me that only if the car was in service for less than 10 years, or 100,000 miles. Well duhh the car couldn't be in service for 10 years yet, its 2010 and the car was made in 2004. Ok so like I said its not been 10 years, but it has been 6 and of course I am going to have over 100,000 miles, who wouldn't after 6 YEARS, MOST PEOPLE PUT THAT MUCH IN 3 YEARS. SO BECAUSE I DO HAVE A LITTLE OVER 100,000 MILES THEY WON'T PAY FOR IT. SO FROM THE MILLIONS OF DOLLARS OUR GOVERNMENT GAVE TO BAIL THEIR BUTTS OUT THEY CAN'T AFFORD TO SPEND 700 DOLLARS TO FIX MY CAR. I AM VERY UPSET THEY EVEN HUNG UP THE PHONE ON ME. I AND EVERY PERSON I KNOW WILL NEVER EVER BUY ANOTHER GM VEHICLE AGAIN!!!!!!

I recently purchased a 2007 Impala from Jay Chevrolet in Milford. In less that 3 months I had to buy two new tires and within 6000 miles I'm going to need two more. I have contacted Jay Chevrolet with no success. I feel that for the amount they charged me for this vehicle it should have had new tires on it, not the originals. They were worn, visibly, and could have been dangerous on a trip I had had to make to N.C. The car has been in already to have the tail light and blinker fixed and now the drivers window leaks when it rains and that tire symbol that says tire maintenance system or something to that effect is always on. There is also a hesitation when I press the gas pedal. Overall the car is ok but I feel for $19,000 it should have been in better shape when they sold it to me. There are also little dings and marks on the car that have been covered up. The tires are the main issue, though, and I need to know who at GM I can talk to about this.

I have 1908 5500 truck. it was involved in an accident. the allison transmission case broke hue to the impact I guess. we have been waiting for weeks to receive a transmission case.it is back ordered & was told 7 to 10 days and almost 3 weeks have passed and no case.this truck is a key peice of equipment in my business.you are costing me a great deal of money with poor service. no need saying I will not buy another as you did the public a great injustice discontinuing production of the medium duty trucks

I purchased a 2000 used Tracker. Last week the crossmember went while I was heading home. I was never notified of a service bulleting 06816 or even received a card because I had been told when I called that it went to the original owner. I disputed this because VIN numbers always identify where the vehicle is or if it is stolen. Because I am out of warrant because of the in service date of the vehicle, they will not even honor their error of my not every receiving a notification. I have owned 7 Chevy vehicles from sedans, converibles, and trucks and this is how I get treated. I am a 69 year old woman and I have been talking to a customer service agent that assured me he would call me by Thursday (yesterday). I have left 3 messages because he states on his voice mail my call is important. I am now paying to fix the vehicle and as far as I am concerned I will never buy another GM Vehicle. It's a shame that the government bailed GM and they don't care about their customers. Thank you Chevy for your loyalty to old customers.

On March 22,2010 I bought an expensive LeCrosse 2010 Buick with a lot of options at a SW Florida and paid cash for it. This car had a lot of expensive options. With less than 250 miles on this car it was involved in an accident on April 7th, 2010. On April 15th, after being towed to a repetable auto repair shop, the necessary parts were ordered. There was a lot of trouble in receiving a center right pillar post from GM which a few times was received for the wrong side. Finally the part had to be assembled and was received late June. No repairs could be made on this car until this critical piece was received from GM.The ordered headliner was just received on July 21, 2010. It is now July 28, 2010 and the car is still not repaired since awaiting for more parts from GM whcih were ordered on April 15. Called GM about not having this car for almost 4 months. Response was they could do nothing in compensating us for this fiasco which is definately their problem of not having a supply of GM parts for their 2010 models. We have always been a GM car buyer in the past but I would caution all future GM buyers of their new autos to be AWARE AND TO BE BEWARE OF THE CIRCUMSTANCES OF REPAIRING A NEW MODEL OF A CAR FROM GENERAL MOTORS. AM STILL WONDERING WHEN THIS CAR WILL BE REPAIRED. READ AGAIN AN NOTE THE DATES OF THE INVOLVEMENT OF THE REPAIR OF THIS 2010 BUICK LACROSSE

I bought a 2005 GMC K-1500 4x4 Extended cab truck from a local dealer here in Augusta Ga. When I test drove it everything worked beautifully but on the way home after purchasing the truck the speedometer stopped working. Now it may work once every three or four months for a day or two. Don't get me wrong, this truck has a high output 310 horsepower aluminum engine with a 4:10 running gear, in other words it will virtually pull a house. But that speedometer issue is going to get someone injured. Also my air conditioner now blows out the defroster and the heater vent in the floor. The dealer says these are my problems because the truck had over 75000 miles on it when I bought it. Now it has over 81000 miles, the truck runs and handles great, but it is an accident waiting to happen. I personally have always been a GM man myself but my next vehicle is definitely not going to come from GM. I'll buy a Ford or a Dodge or take mychances with a Toyota before I'll buy another GM product.

I have a 1995 GMC pick-up 1/2 ton with a 4.3 v-6. It has 250,000 miles on it and still runs perfect It may not be the most glamorus truck, but it takes me where I want to go. Some day I would like to paint it,but for now it still looks good to me. Keep making good depenable trucks. Some day I might have to buy another truck, and you can bet it will be a GMC.

I've driven a GM product for most of my adult life. The two pickups that I bought new were Chevys. I just watched a program, "The Last Truck: Closing of a GM Plant." The plant closed December 23, 2008. It's no secret that upper management within GM ran the company into the ground. YES, THAT'S RIGHT UPPER MANAGEMENT RAN THE COMPANY INTO THE GROUND! This is true for any corporation that is facing or has faced finacial trouble. The men and women working on the floor are the people that make a company money. The lard ass that got a job because he or she is related to somebody in upper management costs the company money. The dumb ass that helped the lard ass get the job also costs the company money, both through stupidity! So here's what I would like to know. When that plant closed, how many dumb asses and lard asses lost their jobs!? Does any body else wonder about that? Richard Jones rjjr1961@aol.com

To: Edward Whitacre I own a 2005 GMC Sierra 3500 truck with 36,000 miles (low mileage). Last week, I spent ~$1,000 to repair my truck due to back doors that would not lock and a leaky hydraulic hose. I am now stuck in Reno, NV with a check engine light and I have a new problem in which the ECM module (pn 516360) needs to be replaced. This truck is still under extended warranty. The dealer I am working with is very helpful, Winkel Motors, but they cannot locate this part any where in the U.S. and they are telling me it will take 8-10 days for a replacement part to be made. I just finished talking with one of GM's executive assistants and although she apologized for the inconvenience, she was very open ended about helping me. I asked her if that part existed in a new vehicle if they could pull that part temporarily and put it in my vehicle. She told me that GM would not do that, they would rather deal with the inconvenience to me. I want to know why GM does not have a method for tracking their inventory of parts so that don't end up with zero supply and force a customer to be without their vehicle for as long as 10 days. I pull my 5th wheel trailer with this truck and I'm on the road. A rental doesn't exist for this. This is absolutely unbelievable and it's no wonder that GM hasn't been able to compete. If I have to wait 10 days for this part I might just sell this and never ever deal with GM again . I'm also going to write to my representatives - didn't the tax payer help to bail GM out to become more competitive? This is really unbelievable!

I currently own a 2006 Chevy Impala SS. This has been a great car except for one nagging issue. Two or three weeks after purchasing this vehicle new the battery went dead. Dealer Herndon Chevrolet in Lexington SC replaced the battery under warranty. Approximately 1 year later the same issue occurred. It was also diagnosed as a bad battery, again the battery was replaced, during this replacement it was ffound they had placed the wrong battery in the vehicle. We also asked that the front end be look at as the steering had a shimmy. Dealer service department claimed they looked at it and said the steering was fine. A day later and a different dealer a front ball joint was found to be completely wore and loose. Now in June 2010 the battery has gone dead again and the dealer tells me my bumper to bumper extended warranty does not cover batteries or the cables. They tell me a new battery and positive cable and labor will be $600.00 to replace. It seems to me that if this is an ongoing issue and the service department of this dealership cannot properly diagnose the issue they should replace this at no cost to the consumer. They claim to have checked the electrical system and everything is good, how?? I have called the customer service number and am awaiting an answer. The service person at the dealership tells me he has seen batteries go bad in a year, REALLY?? Is GM corporate aware they have this issue? Would you let your wives and children continue to ride in this vehicle? The dealership has offered to eat the cost if I trade on a new vehicle.......If they cannot fix this one why would I buy another one from them. I eagerly await a reply since all your commercials say how devoted you are to the consumers. Please respond to tommy1325@yahoo.com

I GOT A 2010 HHR FROM GATEWAY CHEVY IN AVONDALE ARIZONA, I GOT SUCH A RUN AROUND FOR MANY DAYS AND ENDED UP NOT BEING FINANCED AFTER WE SIGNED ALL THE PAPERS, A CONTRACT IS A CONTRACT, BUT MY ATTORNEY SAID THEY HAVE THIS SMALL PRINT THAT IF NO FINANCE NO DEAL, I AM A RETIRED 28 YEAR VET/GOV MAN WITH INCOME AND WIFE WORKS. FEDERAL GOVERNMENT SUCKS, PERIOD. STILL DRIVING A RENTAL BECAUSE I DON'T HAVE A 680 CREDIT SCORE. WAKE UP AMERICA. GOVERNMENT MOTORS WILL NOT HELP VETS.

To Whom it may concern: I am writing to let you know the experience I had at Chapman Chevrolet in Philadelphia, PA. I had a appointment on Friday June 25th 2010 for inseption and a problem with my air, I arrived 15min early. After they took all my information I waited 4 Hours before I received my car and was able to leave. The service attendent told me they needed to replace the rear windshield wiper blade for my Saturn VUE to pass inseption of course they did not have the blade or part to fix my air. I feel that I was pushed to the back to the end of the line because I was not driving a Chevrolet.If these dealers don't want to work on our CARS and SUV's then General Motors needs to find someone that will. You need to remember this was not our choice that Saturn go out of business. May be General Motors should have gotten rid of the Chevrolet and not Saturn. The Saturn dealer were top notch when you had an appointment they took you right in, if the was a problem with your car they kepted you informed. I am so sorry to see the SATURN go away. I hope at GM can fix this problem. Sincerly a very unhappy customer. 484-466-4469

My husband and I purchased a 2007 Caddy in Aug of 2007. By January 2oo9 the sunroof was leaking. We took it to be fixed. That lasted only until June 2010. We took it to Vic Alfonso in Portland. We feel they were very unfair with us. We feel this problem is a continuation of the original problem or a manf. defect. We feel that we should not have been charged as it never got fixed the first time. One of the parts men went so far s to say that Vic Alfonso Cadillac is not affiliated with GM. They only sell your products. That to me is insane. Not only did we have to pay $782. for the repair we paid $316. for a rental. What ever happened to the loaner program? I don't want to have to keep on paying every year or two for this recurring problem. I hope GM will stand behind their procucts and help correct this error. Sincerly, Richard and Darlene McLauglin

My experience at Pine Belt Chevrolet, Freehold NJ. On Sat Jun 5th, I told the salesman that I was interested in a 2010 Avalanche. He did not have one in stock, however a short time later the general manager came to my table and told me he located one with the options I wanted and he could have it by Mon Jun 7th. I agreed to a deal and left a deposit.He informed me that I would only have to pay taxes/tags (about 2-2.5k). This was based on a 24-25K allowance for my 2007 Avalanche as a trade. By Thurs Jun 10 the car had not arrived so I went back and spoke with the salesman to get status. The sales manager got involved and he assured me that the truck would be in Fri or Mon Jun 14th the latest. I returned on Monday and still no truck so I requested that the sales manager refund my deposit. Which he did and I left. I consider this scenario as highly deceptive and extremely poor customer service as I was ready to buy but they could not deliver the truck as promised.

I just wanted to write and let you know how impressed I am with my 2001 Tracker. Back in March 2001, I got a 2001 Tracker from JBA Chevrolet in Glen Burnie, MD. I am so impressed with how it has weathered the last 9 years. It did have a few minor issues, like the back windows have not worked for 8 year and the headlights flicker, but overall I can't believe how great it has been. It just turn over 99,000 miles and still going strong. I know with all the cut backs and the problems with the vehicle industry, I thought you would want to hear about a happy story. I have never owned a vehicle for this long, but I can say that if I am able to afford a new car in the future, chevrolet will definately be the make I will purchase. Thank you.

I bought a 2005 gmc envoy that, for the most part, has served me well. Tiday, I noticed a clanging noise coming from the rear of the vehicle. One of the bolts holding the mounting bracket on the gas tank had come loose. I wonder what else is loose

GENERAL MOTORS.et al.HAS A HISTORY OF FRAUD AND CONTINUES.THIS CONSUMER HAS A 2007 CHEVY THE FUEL LEVEL SENDING UNIT STOPED WORKING.CALLED GM.FOR HELP NOTHING.TOOK THE VEHICLE TO A GM DEALER SHIP IN HIGHLAND INDIANA.FOR REPAIRES THIS DEALERSHIP ATTEMPTED TO CHARGE US WAY TO MUCH.KEPT ALL DOCUMENTS FILED A COMPLAINT WITH THE ATTORNEY GENERAL OFFICE.CONSUMER PROTECTION DIVISION.WHAT WE REGUESTED BACK 140.OO. THESE CONSUMERS RECEIVED.IN SHORT DO YOUR RESERCH NOTE THE MAGNUSON MOSS WARRANTY ACT.A FEDERAL WARRANTY WHICH HAS A FOUR YEAR STATUTE OF LIMITATIONS.SEE TANGIBLE.NOTE SAFERCAR.GOV.GENERAL MOTORS IS IN OPERATION BECAUSE OF EVERYONE TAXES. WRITE YOUR CONGRESS MAYBE THEY WILL GET OF THERE LAM ASS AND TRY TO HELP.

I purchased a used gm at power chevrolet at superstition springs mesa az. the salesmen said that I had 72hr to return the car for any reason. When I brought the car home I found the car took up to much room in my garage. I wanted to return the car in 48hr (I bought the car on a sat.) I planned on buying a smaller car from the same salesmen. I was going to pay cash in about a week. The manager did not deny what the salesman had promised me. He said the policy was a 72hr. exchange policy and that the salesman was new. I think the company should do the right thing regardless of whether or not the salesman was properly trained or not. I do not want to bring this imformation public because of one general manageer who does not consider customer service as a part of the selling process. I'll wait 72hr. for a reply to see if GM agrees with this kind of customer service. I am confident that you will do the wright thing, and my faith in GM will be restored Jeff Moore 480-459-0625 jeff23oh@aol.com thank you