Ford Motor Company Corporate Office & Headquarters

I was excited when I purchased my first Ford F-150 2005, with a extended warranty. Most problems were covered under warranty, however I took the Ford in to Kimnach Ford last year complaining of hesitation problems and RPM run high when engage. Kimnach Ford was not able to find the problem and said if it gets worse bring it back. Well needless to say it did in July 2011 of course last month of warranty and Kimnach had gone out of business. I took the F-150 to another Ford dealership in August and discovered the problem was transmission and needed a rebuilt kit. Well Ford customer service 1800-392-3673 and the supervisor Rita said sorry out of warranty and Ford will not help. So if you want a throw away vehicle by Ford, good for 6 years. In the military so will show my support advertising, through blogs, facebook, local news, or anyone that wants to listen. Thing is everyone at work laughs at me saying you should have bought Toyota or Honda. Going shopping this weekend and guess it won't be a Ford.

Complaint: new car delivery delay! Our family is the buyer of a new Ford Focus II with Rolf Ford (Rolf Oktyabr’skaya Ford) official dealer (car center), city of St Petersburg , Russia. The contract is signed 12 days ago, advance payment done. The contract implies that the car delivery is done within 10 days, but no person seems to be able to say when I can expect the car to be issued. According to the assistant’s information, the model is no more in production. That means that the produced car cannot be physically delivered from the plant situated in the suburb! The car sales dept head seems to be out of reach, in spite of my numerous calls. And no one in this client-oriented dealer can say what the problem is and how much time I must wait. In short: I think of buying a different car. Alex city of St. Petersburg, Russia

I have bought my last Ford!!! My entire life have always seen me in a Ford, and I was happy with them for the most part. When you guys didn't take bailout money, I was proud of my F-150. However, dealing with dealers who do everything possible to avoid helping or honoring their end when a vehicle goes down is the last straw. My 2006 F-150 gas tank strap broke off as I was driving home last night. A perfect end to a long 16 hour day, sitting in the dark in a crappy neighborhood waiting for a tow. Since I don't fall under the national recall which goes to 2004 vehicles, I am out in the wind and Ford doesn't care. YOU KNOW THE STRAPS FAIL AND IT DOESN'T MATTER WHAT FRIGGIN YEAR OR MODEL IT IS ON....DO THE RIGHT THING AND REPAIR IT AT YOUR COST, NOT THE CONSUMERS. My wife drives a Toyota, and for a good reason, better made vehicle and helluva lot more loyalty to thier patrons. 2012 Toyota Tundra sounds great!

i own a 96 ranger with over 300k on it ive had a starter and alt go bad plus the heater control valve. thats it it is a 3.0 litre auto and has been in the CO mountains and ARK rivers and hell and back even has original A/C refrigirant still in it it was assembled in your KY plant please make sure to give them an attaboy for making my truck ford tough.

well this complaint is due to the recent recall of trucks with rusting fuel tank straps. i recently 7/7/11 replaced the fuel tank straps on my 99 F250 paying close to $600 out of pocket. i heard to today 8/8/11 that ford annouces the recall. i called the ford recall number and the nice lady whom i spoke to informs me that my truck does not qualify as it's VIN number is not on the recall list. now i am out $600 bucks and ford is blaming a VIN number. i cannot believe that this truck cannot be under recall considering the straps were so rusted out that one broke while driving and the other broke when my technician (at a ford dealership) gave the truck a quick once over to make sure everything was working and ok. the only thing keeping 40 gallons of diesel fuel from spilling and possibly igniting was the fuel tank fill tube. this is outrageous that ford isnt even willing to work with me on refunding any of my costs.

i just want to warn you people there are scammers using facebook and saying that they work for you in usa but i have found out a few things maybe this person is real but the profile is probably stolen and use the facebook log in and find the name austin karen he says he went to university of washingtion in st louis ???? i do think someone should warn the real austin karen that his profile has been stolen if that man is one of your employees then please tell him to tell the facebook people i had no idea who austin karen is but he contacted i am sure this man is from nigeria and i have already reported that man or the profile to the facebook team i hope your employee keeps his records safe if he acutally works for you thank you he says he works for town and country ford and went to university of washington by the way i am in canada which was a red flag to me because that man keeps asking where i was from???? anyway watch your records and the others too bye for now

In 2009 me and my wife got a 2005 kia sorento from a Ford dealer in Jacksonville Florida and was told in 12 months trade it back in to us and we will put you in a brand new ford vehicle.In the first three months of having this kia we had to send it back to the dealer 6 time for problems and in a total of 2 years 14 times at my own $200.00 towing fee cost you do the math.Now they gave us a warrenty of bunper to bumper but no rentals and no towing and we only had 0ne vehicle at the time.After speaking to Dan Hodges and telling him this was unexceptable he stated to me and I quote "your right this is unexceptable" so he called the dealership and in about 2 hours the dealership called us back and said to come up there with a pen and thats all.I don't know what Dan Hodges spoke about but we went to the dealership to which our vehicle was at the dealership and met with a Antonio and in about 1 hour folks me and my wife are now owners of a 2011 ford with no money down no trade in and ford paid off our kia which in 0ne year was $14.000 and some change now this is a dealership that to me is helping the american people in times to which we all need help. duval ford took there shirt off and put it on my familys back and for that I will always be ford tough Thank you Ford and God bless

I have had a number of disturbing and unresolved episodes with my 2002 Lincoln LS. I purchased the car new and it has fewer than 40,000 miles. Over the past ten years it has stalled when making turns a total of four times. Each time the dealer concluded that there was no cause found for my concerns. The car started after the initial stall each time. It happened again today on August 5, 2011. I have suspected that there is an inherent flaw but the dealer never validated my concerns by exploring the issue further. This started the very first year that I purchased the vehicle. Also for the past three years the dealer: Port Motors in Roslyn New York was not able to inspect the car. The print out read "not ready" I was told each time to drive the car another 100 miles. It did not help. First the dealer said there was nothing wrong with the car, then when I expressed my concern, said that there may be "something wrong" and that it would have to be explored further. It was contradictory and frustrating. The service person A. Ficchera was rude and dismissive and as a result I had to go to a local service station to finally get the car inspected. I have not gone back to the dealer since Jan. of this year. Today when the car stalled once again I became frightened for my safety once again. The car started but I need some assurance as to what the problem is and a clear path as to how to resolve this. I do not wish to be killed on the road for something that I was bringing to the attention of the dealer since the car was new. Can you please help me resolve this or will I hear nothing from you and get the same non-service that I received from Port Motors in New York. Carol C. McCarthy

i drive a 2007 ford focus i have a problem with my overdrive pay 506.47 to fix and the problem start again no one care this car not good for driving can some one fix the problem before some one got kill

Have 97 moutaineer 180 miles still going strong also have 2005 moutaineer 68000 still doing great. Ford stoped making moutaineers bad desion. Why cant you atleast give us an explorer with ecobust twin turbo v6. Dodge would have allready done it have ben a ford man for for 45 years an tired of ford laging behind always.

well what can i say,I AM A FORD GUY!!!! but the last truck i purchased is a 2007 f-150 supercrew,we werent going to buy one, but we decided to purchase a newer one ,it was 2years when purchased so we wouldnt have any major problems.Well the onl;y thing iam upset about is the paint is peeling off around the fuel door. Called copper country ford to see if is covered.Of coarse they said no!!!! Is there anyway you could help,they said it was due to gas spilling on it! well then 90% of the f-150s i've seen are spilling gas on theres, Come on -lets get real its a factory flaw.Is Ford going to man up !!!!!!!!the truck only has 50 thousand miles on it, but the paint started to peel around 39/40 thousand mlies. well will see if they'll do something. i can be reached at 906 369 2578 /906 337 5753

Ford Motor Company has made it crystal clear to me that they do not care about there customers. I drive a 2008 Ford Escape Limited AWD vehicle. I purchased in 2008 with 15K miles on it. From March 2008 to April 2011 I had not one issue with the car. I loved it and have encouraged others to buy them because I loved it so much. Since April 2011 to August 2011.... I spent over $5K in repairs (full engine replacement), was told I needed a new transmission ($4k estimate, three weeks after I replaced the engine) and of the last 9 weeks, I've had the car less than 2 weeks as it has been in the shop. I call Ford Corporate almost weekly to see if they can help and take accountability for this vehicle. The problems are difficult to diagnose (they had to bring out Ford Engineers) and very costly. Corporate even went so far as to tell me "I am not a loyal Ford Customer". Why would I be with this experience? I had 66K miles on my car, 6K outside of the warranty. The first thing they asked me was if the car was paid off. I said yes and all they wanted to do was sell me a new car. I wonder if I said I still owed if they would have been more helpful. Moral of the story: Ford does not care. As soon as I get my car back (still in the shop), I will be trading it in so that Ford will no longer get one cent from me. I called multiple times to try and get some assistance or get someone to listen and they have made it apparent that they do not care about there customers. I am willing to listen if someone from Ford cares enough to contact me. kkajdzik@hotmail.com Ford Motor Company: If you email, I will provide my phone number and can tell you my store.

In July of 2008 I bought a 2005 Fresstyle. In July of 2009 it went to the shop for several different problem. Battery, air conditioning, Seat problems. The main problems was the car was lunging and stalling. They replaced the throttle body. It took them till November of 2009 to fix this problem. When i got my car back I had to replace the tire because they had flat spots from sitting on fords lot from July 09 - November 09. Well here we are in July of 2011 and i am having the same problems. This is a serious problem and someone is going to get hurt if not handled. The car just lunges and stalls whenever and where ever it wants. I took to ford this weekend only to find out that my warranty had expired on the 27th of July. I can't afford to fix this problem. I found I'm not the only person with this problem they now have a facebook book page for ford freestyle problems. I also understand that the state of CA has a class action lawsuit against ford for these problems. Just looking for information on what to do. If I could trade this car in I would but the problem is it will be resold to another person who will inherit these problems and not even no it. This car in whole needs to be recalled.

I purchased my 2010 F150 XLT Supercrew chrome package approx one year ago. I scheduled my vehicle for a PA inspection and emissions at a local dealer (Morrow Ford) because of two warranty concerns. One being occasional hard shift by the transmission and leaking third break light. My appt was for 0830 29 Jul 2011. I dropped the vehicle off the night before due to the fact I was working until 0300 that morning. I called at 1200 to see if I could pick up my vehicle. I was advised the vehicle wasn't even in the garage yet and would be completed by the end of the day. Later that day I received a call telling me that my vehicle failed emissions due to two P codes from the transmission. (P0722 and P0730) They told me it would be hours before they could determine the cause of the codes and that it likely would not be fixed by the end of the day. They asked me if I had done any modifications other than the tire/rims. (Tires are 285/65/18. 275/65/18 are stock) I said no, they also said there was a connector to the transmission that is caked with mud. I at that point drove to the dealer. I have never drove this vehicle off road nor have I drove thru anything but ordinary road dirt. I had the mechanic show me the connector which is not caked with mud but is clearly dirty. I pointed out to the mechanic that the underbody of my truck is not muddy or any sign of being muddy. The reason my concern with the accusation of me off roading was because they had already told me that it would not be a warranty covered because of my tire size. The P codes have not been diagnosed at this point, not related to tire size, but they are telling me I need to authorize them for two hours of labor to diagnose the problem. I have spoke two two seperate dealers who have advised me unless the tire size is directly related to the tire size it should be covered by warranty. My aggrevation doesn't stop there. Requested a loaner since they couldn't find it prudent to attempt to get my vehicle in at scheduled time, now my vehicle has to sit at the dealer until at least Mon eve. They told me they weren't sure if they could help me, they would have to call me back. I did in the end after showing some disgust was provided an ashtray on wheels. Fact of the matter, I don't believe I should be paying labor for a warranty issue on my transmission. My vehicle that is kept in excellent condition has 10k on it. I should not have had to be without a vehicle for four plus days due to there lack of integrity. I will never deal with or recommend MORROW FORD MOTORS to anyone. I will be making it my mission to advise as many people as I can to not use them.

Im not sure if I have the right place but I need some kind of response from you regarding my 2003 Explorer. I love my car but there seems to be a problem with the paint peeling of of the door jam and the very top of the explorer to where it is rusting. I have never seen paint come off a car like this before and would like someone to get back to me as soon as possible. I am hoping you can send somebody out to look at it as I do not want to take it to a dealer ship because they won't know what to do and I don't want to play any games with them. Please get back to me as soon as possible as I am worried about the rust on top. You can reach me at 562) 400-5878 or email mail me at janie31952@gmail.com. If you cannot help me please advise me on what to do. Thank you for your quick response. Janice Samson

dear ford, we had purchased a trailblazer from you in November of 2010 and we had nothing but TROUBLE! this has to be the WORST purchase i have ever bought...i read somewhere on your page that you stand behind your vechiles...well, when we bought this blazer,the heat did NOT work and we had to pay an arm and a leg to get it fix and the smell from the heater was awful! then something BROKE while my fiance was driving on the highway with our kids! when we took it in,we told you guys that the engine light is on and your crew did NOT know how to fix it or knew for sure what was wrong with it...now that its summer,our A/C is not working!!! wth?! we bought this vechile in the winter so of course we didnt bother to check to see if the A/C is working properly or not...If i knew i bought a CRAP vehicle,i would not have purchased this trailblazer! like i said ,we had nothing but trouble with this vehicle...If i could, i would bring it back! i am putting more money in to this vehicle then what its worth...i bought this vehicle for my family and i dont even feel safe driving it around town...the air doesnt work and with this heat,who wants to be in a vehicle that HOT!? i dont think i would ever buy another vehicle from FORD agian. and you know what else, the salesmen kept trying to sell me a TOWN and COUNTRY! i do not want that van! i live in MINNESOTA! the winters are horrible and he is telling me i dont need 4 wheel drive?! unsatifield customer SALITH CHUOP 507-923-7941/ sieng 507-923-5528

In the middle of June 2011, my air conditioner in my Lincoln was blowing out warm air. I took it to my local ford dealer..Three Oaks Ford, Three Oaks Mi. I have been a customer of theirs for over 12 years and have purchased 3 cars from them. They told me that my compressor was out and that I would need a new old, which was to cost $1600.00. It is 100 degrees what can I do .. I told them to fix it. I also would like to say that I am 82 years old. 2 weeks later, it is 100 degrees again and I go drive my car and WARM air is blowing out of the air conditioner. This was on July 4th weekend and it was a saturday and the dealer was open .... I went in and told them it was still blowing out hot air and that 2 weeks ago I spent $1600.00 for a new air compressor that they said they replaced..what is wrong with my car it is blowing out warm air... I just want this fixed, especially since I paid $1600.00, the owner of the dealership said bring it back in on tuesday and we will take a look at. When I called the service department on tuesday to bring my car in they said they did not have any time available, I would have to wait til wednesday to bring it in. They told me that I needed an evaporator for 1200.00. That is sick.. I probably didn't need the new compressor for $1600.00. When I went to pick up my car the bill was $500.00. They must have known they were in the wrong to quote me $1200.00 and only charge me $500.00. $500.00 too much in my opion... it appears they might have missed diagnost and charged me $500.00..total of $2100.00 within a 2 week period. sick. I feel that they took advantage of me because I am 82 years old . So I paid them a total of $2100.00 and the new compressor that I paid $1600.00 was still blowing out warm air, I probably didn't even need a new compressor. I am very dissappointed with this dealership...they did a senior citizen WRONG!!!

THIS IS A COMPLAINT AGAINST FORD POLICY!!!! 1997 purchased a great Mercury Mountaineer. Loved it but it has gone beyone repair and needs to be junked. We paid the loan off years ago but never thought about it. We moved from PA to NJ in 1999 and never got the title I guess. When we went to DMV to get a dup title we were refused because Ford never sent DMV a title release. The clerk at DMV gave use Fords Credit information, she had it right on hand because she said Ford never sends the information. So we contacted Ford Cust Service and were told we'd need to pay $17 fee to get the Letter or Lien Release. We have refused and I am contacting everyone I can about this. On your final payment the customer pays processing fee! I will not pay them again!

I purchased 08 F-350 brand new. 7 MOS later the economy went sour. I still continued to make payment along with house payment. credit card bills were to much my wife and I had hours cut still made truck payment ($781.00) and and house.worked with bank to modifify house took 18 MOS got resolved. had to file B.K. still making truck and house payment. on april 6th B.K. was discharged still making truck and house payment all current also just payed reg on truck. on april 8th at 1 AM IN THE MORNING I have a commotion at my front door still half asleep I open the door to find forest gump standing there telling me he has to repo my truck (remember everything is still payed and current) I asked why and he stated they gave no reason they wanted their vehicle and when I looked at his p/w sure enough there was no reason.we showed him via bank statments the truck was current he said dont care I,ve got to take truck. still half asleep on not wanting to wake up neighborhood(and save a little pride) I gave him keys so as to drive his location. he stated he was alone and he would have to tow.long story short got the truck released 3 days later it had $2,600.00 damage to the rear of vehicle.I contacted ford and they stated its not our problem contact recovery service who stated that their agent(forest) Listed on his p/w as preexisting. when I contacted ford repo divison for explination for repo they stated that they did not have a signed reaffirmation aggrement(something we were not aware of) we had 2 meetings with the B.K. trustees who were aware of our intensions with truck and house and not one rep from ford showed their face. wells fargo did not get a signed affirmation but they did not show up on my door step at 1 AM demanding their house back and they are much bigger than ford and stand to lose more money.this kind of explains why ford did not need a bailout they dont stand behind ther cust or their product.I was a loyal ford cust for over 35 years having purchased 16 new vehicles (9 of those those in the last 13 yrs) ford expects loyalty from their cust guess what ford you have to earn it.when a large corp pulls a school yard tantrum and takes their toys and go home because they didnt get picked first that kinda shows you the mentality level of whats running this corp.I have a daughter whos about to get her license and one time thought about a ford focus that all changed and even though we filed B.K. we just purchased 2011 NISSAN SENTRA its a nice car and they stand behind their product and their customer.

I would of given ford a lowest number but the 1 was the lowest it would go. My wife and I were at Classic ford of Columbia SC Thursday evening dealing with a good sales person. He was helping us with a MKX 2001 Pre owned. He was in the side office talking to the head of sales about the price of the vehicle. When my wife looked over to one of the other sales desk, the sales person was looking at porn pictures. She told me what was going on and I looked up and sure enough he was looking at porn pictures on his Face book. What a shook to me and an embarrassment to both me and my wife. Are auto sales so bad that your sales team has to exposes customers to such things? I informed the lead sales person. He called Tony in his office and told him he that it was not the time to be looking at things like that when the customer can see you. We also told Thomas our sales man what had happen he was embarrassed for us and apologized. Tony was back trying to make sale before we had walked out the building. I should have told the people he was trying to make a sale to what kind of operation Classic ford of Columbia ran. Has Ford come on hard times and has to have their sales people sit around and watch porn. Needless to say we did not purchase a vehicle from them. I hope to here from someone from Ford but I am sure this will get loosed in the e-mail file. What a great sales strategy! I guess Ford has more than enough business so they sit around subjecting customers to Porn on the sales floor. What a great image to promote Ford has come a long way since Henry owned the company.