Enterprise Rent-A-Car Company Corporate Office & Headquarters

your branch office at valley hi and at lackland afb in san antonio, tx are giving favors to customers, they gave this one customer a free car to drive, she is been driving it for three months now, and sometimes she exchange it to a van when she needs to.the district manager .

My complaint is that during the walk around, which was very quick - the place was packed w/customers and the representative was rushing, I was rented a car with about 4 areas of dings and nicks; all the areas were marked on the form before I drove off. Unfortunately, I noticed three small areas on the lid of the trunk the next morning, didn't think it was big deal (BIG MISTAKE). I would tell them about it when I returned the car. There damage was not that noticeable and the paint was not chipped or smudged. The damage were these weird puckers on the trunk lid, like someone push it up from inside the trunk; however, the underside of the trunk appeared normal when I looked. Therefore, I didn't understand how this could have happened. Anyway, when I returned the car, the rep told me I had to pay for it and asked for my insurance info. I refused because I told her I did not cause this damage, that I noticed it the next morning, that I drove the car straight home where it sat unharmed until the next day. I told her this damage must have already been on the car and that it obviously was missed by the rep and by me, which can happen. I was told even if I noticed it right away after taking the car from their lot, I still would have been liable. I think this is unfair and I plan to fight them on it. If I had caused the damage, I would have been more than happy to pay for it. Also, Enterprise obviously is not repairing damages on their cars, because mine was pretty nicked up, even with a busted front license plate holder. As a matter of fact, I never saw the rep look at the roof of the car, her eyes were transfixed on the body areas around the doors, front and back as was mine. I filed a complaint, but Enterprise only sent me a request for my insurance info again, not so much as call and we just even purchased a car from their car sales back in October. I'm really disappointed in this treatment as I see others have had disappointments and complaints regarding this company. I will never use them again. Please be careful renting cars from any car rental and go over your car with a fine tooth comb and not let the rep rush you!

The Manager here in Escondido,Ca (Mat)misled me about the additional insurance that he wanted me to avail of. He stated that my insurance AllState is not covering my rental. He spoke too fast and really trying very hard to sell their own insurance coverage. I was very dissappointed that company like this is very inconsiderated and lacking good customer service...all they think is MONEY...MONEY...MONEY. I will never recommend Enterprise to anyone. Hopefully their competiton is better.

I had the most terrific experience at my local San Diego (Rancho Bernardo) Enterprise office last week. That day, I was wrapped up in my own problems, having just found out my mother was about to face surgery for cancer. I wanted to be with her, and Enterprise made it easy to do so by having an easy website to use and an office only a mile from my house! Little did I know that, on that Saturday (12-18-10), I'd meet two employees who would change my whole day for the better. The process actually started on a bit of a down note. There was no car available for me to rent when I arrived at noon (closing time, as I found out). Bill Goodridge, in the Rancho Bernardo office in San Diego, CA, had just received a phone call that my car would be in the office in a few minutes, that the customer bringing it back from her journey was running a few minutes late. It didn't take alot to realize that he and Ian Jorgeson were going to be staying late to help out this customer, and I was happy to wait. So time passed. 12:15pm came and went. Bill offered to bring another vehicle from nearby Escondido, I declined. I had a little extra time since the surgery wasn’t scheduled until the next day, and I was hoping I could do my part to help this whole thing work out with minimal hassle. 12:30pm came, still my car had not arrived. These guys are so patient. No smart remarks, no eyes rolling, just a little embarrassed. They really wanted to help her out, knowing she would owe for two additional days if that car didn't get returned. I was so impressed with them, I told them it was a shame I wasn't the Enterprise CEO appearing on the Undercover Boss TV show. I'd think up an awesome reward for them! We laughed and waited ... Bill decided at this point to get a vehicle for me anyway, and had one delivered from Escondido. My car arrives a little before 1pm, still no sign of the customer who assured him she was "just a few minutes away." And still no complaints from the staff, the guys who probably have to deal with this all the time! The office is closed Sundays, and these two employees probably wanted nothing more than to get their "weekend" started! But they sacrificed to help out someone they didn't know, without an undercover CEO watching them or hidden cameras catching every move. They really amazed me. Enterprise is a huge corporation, people stream through your offices day after day. But these two guys went the distance to help out one customer, and I can't tell you what that meant to me ... I guess because that customer could be me someday. Upon my return four days later, I find out that the customer brought the car in on Monday, two days late! Bill and Ian still didn't complain as we talked about this. Maybe it's your training, maybe it's because you hire good people. All I know is that when I left on my own journey that Saturday, uncertain of what I was about to find in an Arizona hospital room, I was feeling better about the world because these two Enterprise employees showed me that compassion can be found where I least expected it. You can bet I'll be by the office in a couple of weeks when I need to make another visit to my Mom (whose surgery went well). After all, you pick me up! Thank you, Scott

San Leandro store, Lenae and store Manager Vickie had poor customer service skills, and mis-representated the process of the deposit.

I rented a car from your Petersburg, VA location on December 18th. The staff was courteous, however I was very disappointed with the Hyundai Accent that I rented. The seats and carpet were stained. It was awful, the staff did not offer to do anything. Upon return the manager on duty did give me a free upgrade on my next rental but, I was disappointed in the filthy cars in their fleet.

Dear Enterprise Leasing, I am writing to bring to your attention a situation regarding my experience at the Enterprise location on Veteran Memorial Parkway in St. Peters, Mo. I was given a Chevrolet HHR for rental from the above location. It leaked transmission fluid in our garage and in our driveway. When I called the office to alert them of the leak, I was asked to bring it in and exchange it for a replacement rental car. My choice of replacement vehicles was a large extend-cab truck or a compact car! But now, because of the transmission fluid leak from the first rental car, I had to purchase special cleaning solvents to clean up the aftermath. It also was an inconvenience for me to have to return the first vehicle to Enterprise to get a replacement rental vehicle. I requested a refund on the Damage Waiver and Personal Accident Insurance that I paid for my inconvenience in this matter. I have not heard back from the local office nor the regional manager after repeated attempts. This tyoe of customer service is unacceptable. I am very disappointed in my experience with Enterprise. I am a partner in a marketing firm whose clients rent cars and travel often. You can rest assured I will be sharing with them my poor experience with Enterprise Leasing and recommend they use a competitor of Enterprise's for their vehicle rental needs.

If going to Taos NM, please avoid at all costs, Enterprise rental, we landed at the airport and rented a car for two (2) days, returned it on time and were charged for five days (5) to which we tried hours on end, to get the situation rectified, and were "assured" it would, but in the end, we had to pay it all. Avoid "Sean" and his boss Jesse, talk is all you'll get.

I rented a car at Enterprise in Ithaca, NY while my car was being repaired. It snowed and the weather was quite poor when I drove the car this morning and the tires were atrocious!!!! The car itself was beautiful and the people at Enterprise in Ithaca were friendly,but when I have my 7 and 8 year old children in the car with me and am forced to pull over to the side of the road and stay there because I am slippng all over the road and can't even get enough traction to get up a small hill, it becomes dangerous. I have driven in similar conditions, even worse conditions, and have not had the amount of difficulty I had today because of the poor quality tires on the car. I was told that Enterprise doesn't replace tires until the tread is at 4/32, these tires were at 7/32, which is probably okay in some circumstances but not for driving in a NY winter. I believe concessions need to be made in regard to the quality of tire that is on a rental car because people need to feel safe in driving those cars regardless of the conditions.

Rented a car in Moreno Valley Ca. Was charged $738.86. for 21 days. Listed on line21 days for $369.24. Very non caring, asked if there is a senior discount and he said the price was a senior discount .I have been trying to contact the regional manager but he has never contacted me. I feel I hae a lidgitment complaint on price gouging on older people. My famiely always rents from enterprise in San Jose cal. from a real caring and friendly manager, but the disapointment in Moreno Valley will from now on go to avis. Which I did and rented a car one way to Boise Idaho and a bigger car then the one at enterprise for $124.00. If I can find a fax number I will send copies of the enterprise transaction to the ceo or next in line of that company. I think I just paid for the manager in Moreno Valley christmas shoping.

We rented a truck to drive to Northern, Ca. We had a rate for 295 a week which we paid with the 350 deposit before we left the office. It was due back a week later on Wednesday, the Branch Manager at the Enterprise location on Bonanza dr in Las Vegas,NV called on a monday and left a VM saying we needed another deposit and that if it wasn't paid the Cops would be involved. We paid another 350, during the second week he called and left two VM's(Which I saved) saying the same thing all before it was due back. I have all my paperwork to prove this along with my VM. So for two weeks we paid a total of 1,149.64 and we also had a CREDIT card on file, yet he still called and left those VM's. I don't know how but I'm VERY VERY unhappy. What can I do?

I have been renting at the Blue Spring location practically every weekend since Oct,2009 and My son got hired there and just because they fired my son the manager Ramus Arceo and the district manager Mike Mcgaven put me on a do not rent after the fired him I have been loyal customer all this time I was renting before he started there and I think it is wrong the they hold me accountable for what happened with him and never gave me a reason or told me that I could not rent a car they told me that i had to come back later well the whole office is doing wrong the manager is trading deals on cars for alcohol and having it delivered to the job.

I recently was in LasVegas and rented a vehicle at the Westin Hotel location of Enterprise. The first problem was being put on hold for 20 min. The next problem was not being picked up as the advertise. The vehicle was fine. My wife dropped her camera in the floor and did not realize it until we had boarded our flight home. On arrival home we promptly called the location and spoke with an agent named shevonne who told us she had the camera and would be happy to mail it to us if we would send a box prepaid for the return. I sent it the next day. I waited 8 days no word so I called and spoke with another agent named Laura who toldme she had received my box and was too busy to send it that day but would send it later. 9 days later still no camera. I called and spoke with Laura who said she did not know about it? She would have the other agent phone me. Guess what no call. I called twice more and spoke with Laura who assured me shevonne would call me. 2 days later my wife calls and speaks with Laura who tells her shevonne will call her back. We finally get a call and was told that the camera had been taken from the lost and found. Wow what a surprise just when my faith in honest people was just about restored. Beware of this location just plain out lied to and very dishonest. Oh yea, we had planned to send the agent a small token of our appreciation 100.00 but thats the kind of folks we are.

Enterprise, We'll pick you up. They came 23 hour later. They left me stranded and would not pay for a hotel. 3 different airports denied me a vehicle. I still had to pay full price until I disputed the charges. They took $19.95 off for my troubles. I was 2 1/2 hours away from home under contract that if something happened to the car, they would provide another car... They did this 23 hours later... I am a female. Enterprise knew that I had no transportation and no means to rent a motel room. Still, they left me there. Delighted that I'm able to tell my story about this rental car company. On 10/23/10, 8:15pm, I hit a 100lbs deer and totaled a vehicle. At 10/25/10, 7:10pm I was delivered another vehicle and made it home safely. ANYTHING COULD HAVE HAPPENED! Thank God nothing did. I'm still having nightmares. Charlee Brown Business Owner 267-756-3395

I agree with the above poster. Something is VERY wrong with Enterprise (lately). They have charged thousands of dollars on my credit card and my friends debit card for a car they say was stolen by me WHEN it was returned (they picked it up). I'm going to court soon for all of this and will keep you posted. What or earth is wrong with Enterprise? They have harrassed me and left many messages with threatening phone calls. Obviously I'm not alone because I'm reading about this all over the internet.

My Experience with the "Enterprise Rental Car of Kentucky" Branch office located in Charleston, WV at 5330 Maccorkle Avenue has been absolutely atrocious. I am still trying to get them to treat me like a customer as opposed to a total idiot. When I made my reservation back in the third week of September, I told the reservationist that I would be driving from Charleston, WV to Boston, MA and back. I asked about any limits on mileage and if there were limits, then how much I would be charged if I went over the mileage. I was told I had no limits on Mileage and that I was even getting a special rate of 19.99 per day. So, it sounded right and I made the reservation. Then, two weeks later,on October 7, 2010, when I arrived at the above mentioned office in Charleston, WV to leave for my trip to Boston, as soon as I gave the girl who was at the counter my name, she said to me, "Oh yeah, you are going to Boston and back right? I think we may have not mentioned it when you reserved the car but there is a 150 mile/daily limit on mileage and if you go over that limit then it is .30 cents per mile for each mile over the 150 mile/daily limit. Sorry we forgot to mention it when you reserved the car. Will it be a problem?".

CONTINUED FROM PRIOR POST ---- Obviously, I could not simply cancel my trip the very morning I was to leave, and as well, it was not a pleasure trip that could have been canceled anyway... Rather, I had to go to Boston to finalize some legal issues concerning the death of my Grandfather and the settlement of his estate. So, I told the girl, named Jill, the morning I was to leave for Boston, that I would not be paying for the milage but that I still needed the car and I would deal with the issue once I returned from Boston. Since I had made the reservation for five days I already had 750 miles free, but it is 750 miles one way to Boston. So that meant I would be faced with having to pay for 750 miles at .30 cents per mile. I also asked her what would happen if I did not get back on October 12th (the last day of my rental) by close of business, and she said, "Oh that is no problem. You can just drop the keys in the drop box on the side of the building and as long as the keys and the car are there when we open the on the 13th, then you will only be charged through the 12th and not the 13th." I also had been told both at reservation time and at the time I rented the car that I would only be charged a 150 dollar security deposit and it would be refunded to me when the rental was returned as long as there were no problems with the car and all that. So, imagine my surprise when I get to Boston and find out that they had withheld 300 dollars on my debit card as the security deposit and not the lesser ammount of 150 dollars which is what I was quoted. This cut me financially short for my trip as I was 150 dollars over budget for the trip before I even started and I did not even know I was over budget until I was already 750 miles down the road. Anyway, I got back and returned the car and dropped the keys in the lock box at around 10pm on the 12th as I had been instructed by Jill to do. A few days later I noticed that my debit card had been charged a large sum from someplace and it had left me with a negative balance. I called Enterprise and they told me that they charged me $224.60 for the excess mileage. I was going to let it go (partly because I did not think I could fight it and partly because I have more important things to do with my time right now rather than deal with Enterprise Rental Cars completely inept approach to doing business) until I looked more closely at my rental agreement and it very clearly stated on the contract, under all the different hourly, daily, weekly and monthly rates, "NO CHARGE MILEAGE". YES, my Contract clearly states in one wonderful sentence "NO CHARGE MILEAGE" So, I called back to the Charleston, WV office and told Jill what I found on the contract and then Jill comes up with another totally inadequate excuse and says that she had no access to any copy of my rental contract because their office has to send rental agreements, once a week, to some regional office where they are supposedly xeroxed and then that office sends them back to Charleston after they are xeroxed and then the Charleston office puts them on file. That sounds like a very suspect, not to mention infantile, way of dealing with what are essentially highly sensitive and legal documents/agreements/contracts...whatever one wants to call them. As well, Jill went even further off the Crazy Cliff when she then said it did not matter about the contract because she told me verbally about the mileage charge the day I rented the car and I still chose to take the rental so that alone made me liable for the charges. Now I am no lawyer myself but I hardly believe that someone's verbal shake-down of me in an attempt to make more money is somehow able to trump or be more binding than an actual written, legal contract. However "Jill" claimed her verbal notce of the milage issue was more binding than the actual rental agreement. I then talked to a different fellow named Brad who is some sort of area manager for Enterprise here in Central West Virginia, and he said he would look into the whole thing for me. (see next post with my name for conclusion of my Enterprise Story)

Continuation from previous postings --- NO more than a minute after I called him, I got a call back from Jill at the Charleston office and she said if I could bring the contract by the office so she could see it, then she would try to get, in her words, "at least some of my money refunded". Of course, that would mean I again would have to spend my money to go back to Charleston (I live an hour away from there) and show these people an agreement they claim they have no access to at this time while the agreements are allegedly being copied. Then Jill also slipped up I guess and she told me that I was additionally charged for use of the car through October 13th instead of just through the 12th because I returned the car after the office closed. Again this was totally in opposition to what I was told by Jill at the time of making the rental. Then Brad called back and said that he would "cut me a deal, meet me halfway" and he would give "half the cost of the additonal mileage back to me". I told him I was not agreeing to that deal because it was not the deal made when I reserved the car and I also had a contract which showed I was to have "NO CHARGE MILEAGE". He then told me I would have to wait until Monday when he would try to get a copy of the contract from wherever they send them to be xeroxed and then he would "see what he could do". So, that all happened yesterday, Friday October 22, and today, the 23rd of October I got my Monthly Bank Statement and it had a complete list of all the charges this month from Enterprise right down to the exact dates of each charge and the exact time of day the charges were submitted on my debit card. Imagine my surpirse when I see on my Bank Statement that, on October 8th, one day after I left to go to Boston, I was already charged for the additional mileage. I had not even gotten back to town yet and they were already charging me for the additional 750 miles they wanted me to pay for...mileage equal to the return trip from Boston. This is why I was cut so short financially for the duration of mytrip....it was not all due to the fact that they charged me double to security deposit they had quoted to me but they also, one day after I left, went ahead and charged me for mileage they had no idea for certain I was even going to use at that point....Even though I had verbally told them of my plans....what if I had traveled 200 miles, gotten sick, and had to stay in the hospital for 4 days before turning around and driving back to Charleston???? Whatever the case, they had NO RIGHT AT ALL to charge me for anything until after I had returned from my trip and they could accurately check the odometer to see just how in excess of mileage I was. And Also, they charged me $299.61 for the additional mileage....NOT the amount of $224.60 which is what I was, yesterday, told the charge for the extra mileage had come to. As well, they never refunded any part of my deposit either...which was double the amount it was supposed to have been in the first place. READ NEXT POST WITH MY NAME FOR CONCLUSION!

CONCLUSION FROM J DAWN CAMPBELL --- How can they charge me for excess milage before I even get back to town?? When I returned they could have checked the odometer and, also, what if I had not even gone all the way to Boston after all??? How can they legally charge you for something they are not even sure you have actually used yet? I know HOW they did it...they looked on Mapquest (the same web site i used to print up my driving directions to Boston) and they figured out, the day after I left, just how many miles in excess I would approxiamately be in when I returned and they charged me for those miles based upon where I had told them I was going. Surely this cannot in anyway be legal....and even if there is some legal loophole that allows them to charge a person for services not yet proven to have been used then it surely is not MORAL and/or ETHICAL...two standards which sadly seem to be lacking in many other areas of Corporate America these days. Oh and both Brad and Jill both had different stories as far as Enterprises general mileage policy. Jill at first said there was no unlimited mileage for any rentals at ANY Enterprise anywhere...then, during my second conversation with her, she said that there was unlimited milage but only if I stayed with in the state of WV and the states bordering West Virginia (Virginia, Maryland, Kentucky, and I think Ohio is a part of that alleged deal as well according to what Jill said).....How can they be sure people do stay within those boundaries at all....how can they know people are not just telling them they are only traveling in those areas just to get unlimited mileage...IF INFACT THIS IS A REAL POLICY AT ALL. After all, renters could be telling them they are only going to Virginia, but actually they could be driving cross country and back. Then Brad, the area manager, told me that there was absolutely no limit on mileage in all other regions across the USA that Enterprise operates in EXCEPT FOR THIS PARTICULAR REGION.....Again this makes no sense as to why this particular region of Enterprises domain would have a mileage policy drastically different from every other region's policies across the USA. So, EXACTLY HOW CAN ENTERPRISE get away with these types of shady business practices? Let me break it down: When I made the reservation they lied to me about the deposit and the mileage issue. WHen I picked up the rental they lied about the fact that I would not be charged for the additional rental day as long as the keys were in the drop box and the car was in the parking lot when they came into the office on the 13th. Then they try to backpeddle and "cut deals with me" when I tell them I am contacting the Better Business Bureau as well as the West Virginia State Attorney General regarding these issues. And to top it all off they lied repeatedly about exactly how much money they had charged my credit card altogether, and they never refunded any part of my deposit which was double what they told me it would be. At the very least this company is shady and deceitful and, after always using Enterprise to rent cars in the past, especially when I was in the military and would move to a different duty station and would need to rent a car while I waited for my own car to be shipped or otherwise, I can assure Enterprise Rental Car that I will NEVER rent a car from them ever again. As well, many members of my family have good careers in Business for which they must often travel and many of them use Enterprise. I can assure you they will never do so again either. This Charleston, WV office has yet to resolve my issues and I am under the impression that they probably will continue trying to lie or cheat me out of this money......whether it is all of the money, or only "half of it".....which, again, is "the deal" both Brad and Jill said they wanted to try to make with me. Why should I have to pay anything at all especially after all this aggravation?? And it is obvious that both Jill, the Charleston, WV branch office manager and Brad, the Area Manager, are completely uncertain themselves about whether they are correct in any of this because if they were certain, to any degree, of their own policy then why would they be attempting to make any deals with me at all???? Obvious even these two people are not certain within themselves if they did things correctly. I am thoroughly disgusted with the way I was treated when I rented the car and I am even more disgusted at the way I was treated yesterday as I tried to get some resolution on this issue. I guess it is a good thing that my best friend since I was 9 years old is a VERY good lawyer and said he would only charge me a dollar in fees if I decide to sue Enterprise. These inept employees made a trip that was already difficult due to my Grandfathers Recent death even that much more difficult and stressful. As well, they have increased my stress level, since I returned, by not being honest about the amounts I was charged and it caused my bank account to be overdrawn. So, I am already having to pay, as of right now, 125 dollars in Overdraft Protection fees to my own bank. As of now, a 5 day Compact car rental that was only supposed to cost me $148.50 has cost me approximately $575.00. Enterprise rental car must have really changed recently or something because their business practices have become downright horrid and their employees attitudes towards customers is nothing more than callous and uncaring. And that is my own attempt at making the characterization of their attitude sound at least somewhat "nice". Anyway, I am tired of spending my money simply because Enterprise employees either do not know their own policies as they should or the managment does not bother to train them as they adequately should. Jill even said yesterday that she should be more attentive to her reservationists when they are taking reservations and she "should make sure" they know to tell people the correct information regarding the mileage policy.....that is, if she herself can ever figure out what is the correct policy. Enterprise is a large company and for some reason I feel like they are similiar to Organized Crime and that they have just been trying to shake me down for whatever they think they can get away with. Well, I have friends who are accomplished professionals in the law and if it comes right down to it, I will make this into a legal matter. Like I said, my best friend is an attorney and so for me to take Enterprise to court and make them spend their big money on Lawyers and take time out to deal with me in court...well, it simply does not bother me one bit and will probably be the one part of this whole ordeal that does not end up coming out of MY wallet. To anyone needing a car rental......may I please suggest Budget or Alamo or Hertz....Please save your sanity and rent from ANYONE besides Enterprise!!!!!

While my car was in the shop I found the personal in the Long Isalnd City to be very informative as this was the first time in over 30 years having to rent a car for the period of a week. Thank you Enterprise in my time of need / Al Bowman I would recommend you for all of my corporate need because of your diverse selection of cars (thanks to all of the personnel in the Broadway office in Long Island City)