Enterprise Rent-A-Car Company Corporate Office & Headquarters

I have used enterprise as my rental company for 8 years or more and never have I had the service I had this last time at the Evansville east side office(off the Lloyd). First of all I have been calling the number they gave me for their corporate office for one week and this is not even the right number!!! I would like a call back as I have not gotten my trenchcoat back yet that was left in the truck and after one week they finally returned my cell phone.What has me irritated is before I got home from returning the car I realized I had left my coat and cell and called them and asked for a cll back before they opened. They did not call so I called them back and because I work in a different time zone I reached them maybe 30minutes after opening and the manager told me they were just getting thera and woudl get thisn out and have them waiting on me when i got off. But when arriving there they told me they had not told me that, my staff heard the conversationa and I have no need to lie. But they had sent the car out but when I wquestions why they did not have they could not answer especially after I stated why would you send a car out not cleaned and I know they did not because seats were dirty when I got it!!! They would have seen the phone and the coat which was in the trunk they could not answer then refused to talk with me about it - just kept taking my phone number when I called or showed up!!When car was returned the lady brought in my work phone But before that it was as if I had lied and was not being believed but they stated there was no coat in the car .If I do not get some resolution I will be forced to escalate for resolution and that is not my desire!!

Service at the broken arrow, Oklahoma location is horrible. I would not recommend them under Amy circumstances. Grant the branch managerial rude. He talks to you like an idiot and doesn't listen to what you have to say. Worst customer service I have ever had.

i rented a hudayi from the little falls office ,,i always go there because before i got my new car i always rented cars there with no problem ,but this time when i went to the store i saw new people,one of them was a manager by the name of Kelly, who has poor customer service skills,,first when i got there at the office at 11:45 i had to take my 6 year old son becaue he is sick ,,and did not go to school,,i thought i recognize one of the other guys that worked there and seemed nice ,so i went out side to get air ,,when i come back this lady still on the phone making a personnel phone call because she was talking about the gym and about how she is doing so good ,,she seemed very hyper ,and at hat time there was a customer there waiting because he had his car stolen ,,she was trying to get him a car ,,because he wanted a car not a pick-up, so i aksed her if that pick-up was taken she said yeah no,,, but then 5 minutes later she told the guy he would have to take the pick-up,,i was upset but i stayed shut ,,then i asked her about the special offer that was in the internet 5.99 ,,she told me to sign up myself ,,and told me to walk in and us the computer ,,againg she got back to her personnel phone call,,went in the bathroom and came back out more hyper then ever ,,i was upset but i resume my goal was to hurry get my rental and get to do my errands. I finished the registration on the computer and print it out ,,she still had me waiting out there for another hour ,,,i overheard her tell the guy that was picking up my car to run and do other errands for her since he was going that way ,,which now took longer ,,by the time the car came she did all the paperwork,,and i went out side and said thats what i get she said thats what you get for 5.99 sarcastically and started laughing i was so upset because she was laughinng at this point and so was the other customer ,, she kept saying thats what you get for 5.99 so i started walking out with tears in my eyes ,,had never been so embarass ,,so i called the next day to tell the guy that there was something on top of the car that look like a dent ,,he said it was okay that was there before ,,i also left a message becasue i didnt want no problems ,,when i returned the car the guy who finished the paperwork was there before i got to the store i told him that i did not want to see that lady that embarrassed me ,but by this time she was in the back as so when he came out to check my car he saw a little dent inthe back you had to bent down and see it ,,we both did ,,he said no big deal this can be fixed ,she he just popped it back out ,,so when we went inside we was doing the paperwork and then the manager comes out ,,and she sees me and he just start chanhing everything around saying i have to call the insurance and i was like what you just said it was nothing ,just like you said about the dent on top that it was there already by this time my iphone was on and my 6 year old son was recording ,,he like s to make movies ,,so then the lady came back out and was i wasnt rude to you ,,and i was i dont wanna talk to her please ,,so then i called the police two police car came to the scene and a policemen told me he spent one hour checking his car when he returned it ,,that i should of done the same i told him i count because this lady had offended me withe that what you get for 5.99 ,,by this time she told teh cops for me to call my insurance ,and i told im not going to call because i did nothing to the car ,,and she told me not to leave until i called the insurance by this time my 6 year who is autistic started to hide in the corner of the office he was scared ,because cops were there ,,the people were not coperating and they did not care that i had to take my son to the hospital,,i asked to use the internet ,and she decline,,but before she told me to use it when she was on the phone ,,i was starting to get upset you can check your camera this happen april 19 ,2011,its a shame that because of one mangers by the name of kelly poor lack of customer service skills ,,when i asked her for the corporate number ,,she gave me a fake number becaue when i got home and called it went to somebodys private cell phone ,,so i asked my husbands brother who is a cop to check the number out ,,and it was an address to little falls ,,even when the cops got there they didnt see the little bum p on the back ,,please to whoever reads this i have evidence of the events that happen that day ,,ive never had a problem in the past and i wish to continue doing business but not in that office ,my address is 105 nelson street clifton new jersey apt 2 my name is miryam alania and my phone number is 862-368-6579 i expect someone to call me to handle this matter thank you for your help in this matter !

My mom wrote a report and you guys have not put it up yet her name is Miryam Alania can you please respond to her !

Customer Service Department in Atlanta is not customer oriented, but is inefficient. Five months! after incurring a toll violation of $1 due to forgetting rental did not have EZ PASS, I was hit with $15 administrative fee. Greedy corporate effort to establish another profit center.

I rented a car from Enterprise in Midland Tx. I declined their insurance choosing my own instead. When I returned the car I was charged for their insurance. I brought this to their attention and was told immediately by Brandon Fulcher that a refund was issued to my card even tho I never saw him push even a single button. I asked for a receipt of the refund and Brandon told me he could not provide one. I watched my card activity and no refund was issued. I returned to the rental office and got my refund several days later. I was overcharged then lied to. I will never rent from Enterprise again.

5/11/11 I am so disappointed with Enterprise. I've used them in the past with no problems or issues at all...Not so this time. I'm so upset by this horrible experience that I called the main office to speak to a District Mgr. Still waiting for a call back. In the Alabama April tornado/storms outbreak, my home and vehicle was damaged. My insurance company filed my claim on the house and my suv and reserved a car rental for me. On Monday after the storms, I take my suv to the repair shop and wait for Enterprise to pick me up. They do in a timely manner, and have my reservation all ready...cool. I do my paperwork...no problem. Get in my newly rented vehicle which was not very clean and smelled strongly of cigarette smoke...which is a no no according to the office...I had to sign on my contract "no pets and no smoking". Cool with me since I don't smoke. I DO have pets, but they NEVER ONCE WERE IN THAT VEHICLE. During the week and a half that I had this vehicle, I've dealt with the problems with that suv. Stains on the back of some of the seats, a bit dirty with some ground trash/debris/grass stuff in the floor boards, ciggy smell, cigarette lighter won't work-needed to charge my cell, but couldn't, safety issue with the back driver seat belt that wouldn't work, etc... So fast forward to today... I turn in freshly gassed vehicle and the guy that was checking over the vehicle,(come to find out he's a mgr in training...so he must think he has something to prove...grrr), tells me he's gonna charge me for having pets in the vehicle. Boy, I was floored. I tried to make him understand I never had anything but HUMANS in this vehicle. OMG, I can't believe how snotty this guy got. Since my rental was paid-my part of the rental-by my debit card, he had a copy and was charging it...for something I had nothing to do with!! So....I called my attorney and asked what I should do. After dude found out I was actually talking to my attorney after I told him I would, he went and took photos of vehicle. So attorney told me to tell him I need copies of all present photos and ones of the vehicle after it was turned in before I rented it. The Mgr in training called someone in the company...after lots of conversing, they finally told him to waive the charges, but to put me on the "no rent list". I'm still VERY unhappy at this point, so I tell him, I need still need copies of those photos...so now he tells me that he doesn't have to provide me with anything, and he's not going to. :sigh: But at least he did take me to get my vehicle... At this point, I'm still so mad at them, I still may take them to small claims court. It's not about the money, it all about the principle. THIS COMPANY HAS NO RIGHT TO TREAT PEOPLE THIS WAY. Unfortunately, this is the only car rental company in this area...they have a monopoly...

05/09/11 Dear Enterprise Corporation, I've decided to write you a brief note of disappointment regarding service and treatment I experienced in Rochester, NY., May 6, 2011 at the Main Street East office. Long story short, I was pleased with getting a rental car for the week, however, when I telephoned for information regarding the process for returning the vehicle an employee did not know, and asked me to "hold on" while asking someone else in the office for information. I was told to leave the car keys with the repair shop office. The repair shop wouldn't accept the responsibility for the vehicle, called Enterprise office & was told there was no one available to come pick up the car...and that I had to return it to the main office. I informed them I called ahead for instructions, and now this type of irresponsibility caused me to either be late to pick up a child, or be charged over the weekend. When I arrived at the office, there were 5+ employees just sitting waiting to go home. I tried to find out with whom I had spoken with earlier, and no one would answer! An employee finally got up, as I'm urging them all that I must go pick up a child, and came out to read the speedometer and check for no damages. No one cared that their miscommunication caused me such distress...not to mention extra expense as I was now late. I've read your customer service statement, etc. I think employees at this office showed just how unwilling they were to work together "with one another" for the betterment of your business. There were certainly enough people just sitting around, when two could have come to pick up the car, as promised. I am generally a patient person, but somehow I cannot see this situation as "a mistake". They did not fulfill their promise, nor did they care. In the end, a part-time employee, who cleans cars and happened to be the only black person I saw in the office, was sent out to return me to the repair shop. This person was kind, considerate and at least inquired about my distress...which I did not go into much detail about as I knew he was not the salesperson I spoke with on the telephone and this was not his area of responsibility. You need to check out your employees, or have them re-read and then act upon your "Exceeding Customer Expectations" book on your website...as the problems and costs created on me by Enterprise could have been totally avoided!!! No customer deserves what I endured. Faithadvisor@yahoo.com

I reserved a cargo van a week in advance and when I went to get it, it wasn't there and they weren't able to get one, obviously had not even tried. I couldn't get anything else and lost out on $500 for a job I had promised to do delivering some cargo. Enterprise did not seem to want to do anything about it. They did get me a pickup 2 days later and told me not to worry about the gas. The pickup they gave me was on empty, so I definitely wasn't worry-free. They didn't even feel like I should get a discount or any "special" treatment because of their flub. So much for "cutomer service".

I had an issue of being overcharged on my credit card, so I contacted the local manager about it. She was to call me back and she did once to let me know she was working on it. A few days later, I contacted the next person and she said she would take care of it. I have since called 5 times and am on a trek to the higher levels of management to see if I can get this resolved. I had been a customer since 1983 and up to now, never had any real issues. The lack of sincere customer swervice has helped to realize that Enterprise really does not want my business any longer.

On 04/30/2011 I was involved in a accident with my subaru outback... someone hit me. I didnt get a rental car until 05/03/2011 and guess what I got. I didnt know until i got the keys to the car.. and was told the car had a frayed seltbelt. A 2010 Hyundai Accent. with bad brakes.. the service was due on the car at 30455... including the brakes and such... guess how many miles was on the car when we picked it up with 36426 on the clock. They stated they had no other cars... it was closing time so we had to get the car, found another car over a hr one way... after calling around to try to find a location that had cars and was open.. We drove all the way to Asheville, NC from Johnson City, Tn with bad brakes over a mountain!!!! We get there and the guy was bitching because the gas wasnt filled up. WTF!!! its your fault in why we had a bad car.. and guess what we got in place of that car.. a 2011 Hyundai Accent!!!! for all of the traveling and such you would tihnk we would get a bigger car. much less that is what we was paying for anyways... we was just in an accident, and after having knee surgery 2 times... I dont need a car without cruise control. which is why I bought my subaru outback. This company has lost all of my business!!!!

My experience with Enterprise is an on going NIGHTMARE! My husband and I were told we could leave our car in thier lot while we were renting a car from them. I have done this before with other dealerships with no problem. This was NOT the case with the Enterprise on Federal Road in Danbury, CT! When we went back to get the car there had been a snow storm and we were unable to get the car out. Both my Husband and I have physical issues that prevented us from being able to shovel the car out. I called the Enterprize office there and let them know my car was still there and expended our lease for another week. I was told that it was no problem as long as we still had a rental contract. We ended up having to rent a car for over a month and were not able to go in to retrieve our car from thier lot until a couple of days before the end of our lease. I had called again each time I extended our rent contract that our car was still there and was assured that it was fine. Can you imagine our surprise when we went to pick the car up and it was gone!?! We were told by the Harley Davidson dealer who shares the lot with Enterprise that they had called Enterprise and asked them if our car belonged to one of thier renters. Enterprise told them that no it did not without even checking anyting out and told them it was ok to have the car towed! We were shocked to learn that this is common practice and that it was our fault because we did not put a sign in the window! We were never told that we had to put a sign in the window and had been repeatedly told that everything was fine. Long story short, it cost us an additional $500.00 and another weeks rental, totaling over $700.00! We have been given the run around and excuse after excuse and told someone will call us back and they NEVER do. I did not need this headache right now! My husband and I are really going thru some tough and stressful things with the loss of both of my parents and my Father-in-law back to back and my Mother-in law and I are fighting for our lives due to cancer. THANK YOU ENTERPRISE for throwing this in our laps when we are grieving and worried!

we used the vernal ut reant a car company and their slogan is we'll pick you up. We were stranded in our car with 3 children (ages 3 and under) with no food and no drink for 1 hour. The guy at the rental company said he was the only one in the store and he could not leave to come get us. we were in the middle of no where stranded!!! We had the truck for 3 weeks and then went to return it and the guy told us if we didn't have it cleaned out he would not give us back our deposit. It inly needed to be vaccumed out there was no trash just crumbs. so we vaccumed it and washed it and took it back. then i got a call asking about customer service and i gave them a poor rating and then the guy from enterprise called me on my cell phone to tell me that u needed to make an appointment to be picked up and the 2 hours advance notice was not enough. (that does not count the hour we were stranded) Then he told me that the truck was trashed and so on. GUess what??? WE TOOK PICTURES!!! We will be taking this to corporate. CRAPPY CRAPPY customer service LAZY LAZY people in charge in vernal. Or atleast the 1 guy we delt with was crappy and lazy. DO NOT USE ENTERPRISE IN VERNAL. It may be more expensive to use other companies but its worth it!! We had the truck for 3 weeks thats $500 we made them and they cannot vaccume out a car. Come on lazy guy!

I won't be using Enetrprise again until they stop sponsoring Donald Trump.

I recently rented and returned (4/30/2011) a vehicle to the Charleston, S.C. airport. An hour after I returned the vehicle I realized that I had forgotten my c/d case containing my precious (to me anyway) collection of music under the front seat. I immediately called the front desk and after they tried to locate the vehicle, I was told I would have to call the manager in the morning to see if it had been turned in. I anguished all night thinking I would never hear my c/d's again. I returned the next morning and was told the vehicle could not be located but they would continue trying. Later that afternoon I got a call from Assistant Mgr. Erin Yates informing me that the case was found and would be waiting for me at the desk. I want to thank Manager Rob McMillin and his entire staff for excellent customer service. Special thanks to Erin and Kenneth at the front desk and Joe the lot attendant for their help. Gerald Guerena from San Diego.

After viewing the Enterprise Car Rental ad on TV, boasting "WE will pick you up ANYWHERE",I gave them a call when my personal vehicle was in the shop for repairs.Naturally I phoned the office nearest my home & was promptly told by the employee/agent on the phone.that they would NOT come To get me since I was more than 15 minutes away!...More B.S. advertising !

I wish you had a spot for zero stars!!! I will not even bore you with the Details but Jennifer at your Hanford location is a flat out liar!!!!!! We all make mistakes! She should own up to the misinformation she Gave!! A mistake I can tolerate.... Liars I absolutely will not tolerate I just deleted that number out of my phone I will drive 20 miles To the next town before I go to liarville again!!

My wife watches "Celebrity Apprentice", a program you sponsor, for some reason I can't figure out but I've seen and heard some of it from behind my reading material as she watches. But that's TV and ratings for you - the program does well. I have rarely seen such a bigoted, egotistical, narcissistic, pitchman as Donald Trump. After his recent "birther" bluster and his shameless posturing after President Obama decided to release the unofficial original transcript of his birth certificate yesterday, I have resolved not to purchase or use any of your products for one week for each day on which you continue to sponsor him. So, for instance, if you continue to sponsor him for 4 more days, I will not use your products for 4 weeks. If I see no action on your part, I will up the ratio. I will also suggest that my friends do the same. I realize you want to expose your products to as many people as possible, so you look for a popular program to place your ads on. But when a personality on your show acts as Trump has, you need to divest yourself of any relationship with him. I hope you make the correct decision soon.

Location: 140 W Camelback Rd. Phoenix AZ 85013 602 2406792 Scheduled Date of Rental: Fri Apr 15-Mon Apr 18 These people ruined my vacation. I got a phone call on Apr. 14 asking if I was still coming in for the rental that I confirmed a month in advance. I said yes and I would be coming in at 9AM. Friday 9AM arrives, I walk into the rental place they said that because the black light was lifted off of the license they claim, they did not want to rent a car to me. What actually happened was the license was in the plastic part of the wallet and the plastic lifted up a portion of my picture. I had the wallet with me and it was obvious that that was what happened. I had no trouble getting through the airports with the defective license. I had Oklahoma Dept of Motor Safety fax a letter that the license was valid. I had two previous rentals within a month with the same license, one at Hobby Airport in Houston on March 5-10, the other in downtown Seattle March 10-24th without a hitch. Despite a letter on their letterhead they were so definite about definitely not renting a car to me. I think they were also out of cars on their lot. I also had my passport with me but they refused to see that as well. While they were waiting for the letter they were going to run my American Express card. They said it was denied when in fact the card was very current and they said they could not run another card for 24 hours. That was the management trainee whose name was Razvan Marc. I checked with American Express and they said to the fact that the card was never run. I went back to get my copy of the letter from the Dept of Public Safety that was faxed over to this location by Oklahoma on their letterhead. While I was in there there was another customer that asked for a cheap car and got a minivan as a result. The manager of the branch whose name was Susanna Brainerd or something like that, I asked for the regional number and she said that they were all out of town. She gave me the phone number 4808934656.. I spoke to a lady named Michelle who was incompetant. She kept calling the wrong enterprise locations and never worked with that one. I kept calling Michellle and at 430p she put me on hold for five minutes and cut me off. I ended up without a car this weekend and from good samaritan of my friends they drove me around and I saved the rental money. Im going to try hard not to rent with Enterprise after this. I think the bottom line was they ran out of economy cars, I didnt see any when I got there or they didnt want to rent because of my name.

president of enterprise: i am writing a complaint about 2809 princess anne road, virginia beach va enterprise rent a center....on behalf of my grandmother.i will never ever go there and i recommend anyone in my area to never go there.my grandmother rented a car for the weekend.she tried to pay by card but they said they couldnt so she had to pay with a money order..now we was told that she will get her $100 deposit back when she returns the car.come sunday we returned the car and they informed us that itll take a month to get the deposit back..why was we not told this before we did a money order?? until after we paid for the rental?? than when i leave my grandmother with them i come back and their cursing at my 64 year old grandmother calling her dumb and a bitch.but these are the managers u hired to run offices??.so when i ask for their boss they had got an attitude and basically gave me the run around and once i contacted there boss she gave me the run around.my grandmother been renting her cars at enterprises for over 15 years and shell never rent there or anywhere ever again.im tired of getting the run around.i want something done now.cause that is not acceptable..dahill2290.dh@gmail.con