Enterprise Rent-A-Car Company Corporate Office & Headquarters

The Enterprise car rental agency in Carol Stream rented a car to my daughter with a crack in the windshield. When my daughter commented about the crack the rental clerk said, "don't worry...we know about it". Being her first car rental my daughter is only guilty of being naive but nothing more than that. I know there was a crack in the windshield because my daughter called me before driving off the lot that Monday morning. I've tried to find a reasonable person to speak to from Enterprise but I now believe this task is NOT possible. When I finally called the corporate headquarters to again try to fix this problem they assigned a manager above the Carol Stream branch manager and told me he'll call within five days. Two weeks passed so I called to check on the process then the guy calls later that afternoon. The problem with this guy, John, is he defends the manager of the C.S. branch saying,"he wouldn't get to where he is if he lied". So after all these months of trying to find someone to correct this mess Enterprise sent a collection agency after my daughter for the $193 for the new windshield. It must be a coincidence that this same vehicle had another windshield replaced a few weeks before my daughter rented the car. I filed a BBB complaint but ultimately lost because the C.S. branch manager told the BBB that my daughter wished she saw the crack the morning of the car rental. If she didn't see the crack then who told me about it that morning? John Something from corporate said this mangaer doesn't lie. Someone impartial needs to check out this Carol Stream agency. They took advantage of my daughter with the ca cracked windshield and then they removed money from her debit account twice even though it was an insurance rental and it was a battle to get the money back. You should be ashamed of yourself Enterprise. Do you need money so bad that your employee's are allowed to lie for it? SO SAD!!!

Why dont you have a no star rateing .I bought one of your rental trucks & was told by the mgr &the salesman if I had any problems just call, I did call for a very easy fix, none of the tires matched, I could not rotate them when necessary. I was told the mgr was out & would be back fri. I called fri & was told he is still out but I would be called in a half hour needless to say I never got the call. I pay'd what you wanted and as usual was given the car sales speech, I am not asking for the world, different tires & pressures are a safety hazzard,this all could have been taken care of very easily, why is a happy customer turned into an unhappy one,I will not be going away, I will call Corporate , newsday, & better business,this is a safty issue.

My car was hit and the Insurance Company from the other person was to pay for the rental or so it seemed. I received the car on 5/16/11. I was told that all I had to pay for was the gas. That Paul Cassell @ the North Hollywood Car Rental for Enterprise would make sure that the Insurance would pick up the Ins that was supposed to remain empty. They said that in order for me to drive the car off of the lot i had to have that insurance coverage. What was i to do,Paul said don't worry you just have to pay for the gas. I returned the car and my deposit of 100.00 dollars was returned to my account which to me signifies the end of my dealing with the Car Rental company. That was on 5/19/11 at 4:15pm my time. They had called my number and i was not able to return the call for hospital reasons. As of yesterday they stole money out of my account,never asking me if thaey could 35.969 was debted out of my account by Enterprise Car Rental By Paul Cassell. I was furious he said because i didn't get back to them the other insurance company didn't pay so we went in and took it. What kind of company is this. A word to the wise do not give your cards credit or otherwise to them,because as you can see they just take the authority on their own to remove what they can. Please anyone who has had dealings with these people Check your account any missing money look to Enterprise for it. There should be a law against thet kind of behavior.

Maurita Wisniewski. MSN, RN, CCRN 746 Venango Avenue Pittsburgh, Pa. 15209 412-821-6765 06-08-11 To: Human Resources, Enterprise Subject: Customer Service given by Nicole McCue In March, 2011 I made a reservation for a Cadillac DTS at Cochran Megacenter, Monroeville to be reserved from May 24- June 1,2011. At the time of the reservation no one informed me of the limited mileage on the Cadillac. On May 24th, my boyfriend Richard Mareno went to get the car and was informed of the limited mileage. This was unacceptable to either one of us because we were traveling to Tennessee for my son’s wedding. The person at Cochran, I believe his name was Dan was not very nice nor was he willing to negotiate to accommodate our needs. My daughter, Jill Wisniewski Kolenda who worked for Enterprise in Wexford five years ago contacted the Wexford office and spoke to Nicole McCue who was most helpful in trying to resolve this situation. She had a Chrysler 300 car available for us to rent with unlimited mileage. She was so gracious, apologizing for the rudeness of the other agent. This, she did not have to do. She was so kind and understood our problem, truly showing empathy regarding our situation. This agent went above and beyond, and deserves that recognition. Ms. McCue is a true asset to your company, she handled our situation in a very professional manner and if there is an employee recognition award she should be considered for one. My aunt use to say when someone does something special, they deserved a star, well, Nicole deserves one. Too often, a company only hears the complaints from their customers, but I wanted to express my sincere appreciation to Ms. McCue for the job she did and to let you know that she turned a negative experience into a positive one for us. Sincerely, Maurita Wisniewski

We used Enterprise last month and had great service so we are making another trip today and decided to use Enterprise again. We reserved a van because we are picking up my son from the military and taking other family members, we reserved this van two weeks ago. As my husband was on his way to Enterprise they called and said they had rented the van to someone else and the guy was swiping his card as they spoke. And then we find out that the baseball world series is in town so we cannot rent another vehicle anywhere in the state of Oklahoma. We will never use Enterprise again and will tell everyone that we see how they treat people.

I RENTED A MINI VAN. AND ME AND ONE OF THE GUYS WHO WORKS AT THE OFFICE DID OUR WALK THRU TO CHK FOR AND DENTS OR SCRATHCH. AND WE DIDNT LOOK FOR THE BOTTOM FENDER.I RETURN THE CAR IN 3HRS CAUSE I HAD A FAMILY EMEC. AND WHEN I DID THE GUYS WHO DIDI THE RETURN OPENS THE DOOR AND HE SAID THAT THE FENDER WAS LOOSE.AND THAT IT WAS MY FAULT.THERE WAS NO DAMAGE TO THE FENDER IT LOOKS LIKE IT WAS A LOOSE SCREW. AND ON TOP OF THAT HE KICKED IT IN.SO I FEEL THAT ITS NOT MY FAULT!!!!!!!!!!!!! AND IT WAS HANDLE VERY POORLY I WOULD NEVER EVER RENT FORM THEM AGAIN AND I WILL SPRAD THE WORDS.POOR SERVIVCE

My vehicle was recently involved in a hit and run, i contacted enterprise to rent a vehicle and was told that my insurance would pay for everything that i would not have any out of pocket expense, then i receive a phone call from the Emmaus PA office where I am renting my vehicle and was told that i have to pay 18.00 a day after Dan (employee) told me my policy would cover all the expense, now i am going to have to walk because i can not affored to pay any additional cost. i was told if i dont take the insurance and any thing happens with the vehicle i would have to pay an addtional 500.00 on top of the 500.00 deductible that i have to already pay. Well I am just one person that works hard and pay for my insurance and you probably wont give a second thought too, but i hope if you are every in my situation that you get better treatment then i have from your corporation.

My spouse and I rented a car from your company in Clarksville, Tn in Nov 10. The car was give to us with less than a half a tank. In the five days we used the car, it accumulated 100 miles. When we returned the car, there were no problems or issues. One month later we receive a bill in the mail for a repair required on the car because of "bad gas". Bad Gas?? If it had bad gas, how the hell did i get it back to the store, push it? Well i called the office we rented from and the manager was no help. He gave me the number to the regional manager. I spoke with him once and he will never answer another phone call or return calls. So i envolved my insurance company to look into it. Enterprise has failed to even respond to my insurance company. Enterprise had the car "repaired" before notifiying us and just sent a bill. Gave me no opportunity to rebutt their claims. My insurance company has been trying to get some response out of Enterprise for over two months with no assistance. So now i receive a letter from a debt collection agency trying to collect for Enterprise. I tried calling the coporate office for assistance, i might as well have called burger king. So now the fun begins. I am a combat wounded retired army veteran with two Bronze Stars. I can wait to see the response from Enterprise when i go to the press and viral with my complaint and lack of customer service. I am sure they would love the reputation of mistreating Soldiers and their family members. I am tired of their games and now its my turn. Ironmanstuart@yahoo.com

I filed a claim with State Farm on damages done to my vehicle. I was told the insurance would supply me with an intermidiate size vehcile while mine was being repaired. I called Enterprise to make arrangements and felt like I was talking to a "slik Willie" who was bound and determined to either get more money out of me or over bill the insurance company. After telling them twice I was to rent an intermidiate size vehicle he still stuck me in a compact and no doubt in my mind would bill State Farm for the higher price rental. I felt like I was talking to a bunch of crooks and called State Farm and let them know how I felt about Enterprise. I would Never do business with them weather it's my money or the insurance companies.

To whom it may concern I have recently rented a car from enterprise rent a car for a family outing with my wife friday may 27 and my return date was saturday may 28.While driving my rental car traveling on the 15 freeway the tire went flat.My wife and I were both terrified by the incident because we were in the car pool lane when the tire went flat.I explained to PENNY the manager what happened and she did not care about our inconveyance,nor did she care about the situation which could have been much worse.Instead she talked over me and said that it wasnt the companys problem.As a supervisor for Direct tv and my wife being a director for an independent medical grouP.Our approach is the customer is always right and should not be disrepected.Penny was very offensive,impatiant inconsidered and arguementative and totaly left me with a feeling of helplessness almost as if im the blame.AM I REPONSIBLE FOR THIS SITUATION?IF NOT WHO IS? SOMEONE PLEASE LET ME KNOW!!! for an almost traggic situation.I understand that things like this happen and I also rent cars from enterprise because I trust that they are safe.Does the company show just a bit of remorse for a customer with a situation that could have turned out traggic for my wife and I.I feel as if Penny did not care.As a loyal customer to enterprise Ater a frigtning experiance and a dummy tire.I have been compelled by PENNY to to pay for the entire weekend.I have lost total faith in enterprise at this point.

PENNY IS FROM THE VICTORVILLE CALIFORNIA BRANCH OF ENTERPRISE RENT A CAR

After my rental car would not start, I would have never imagined in a million years that Enterprise would have taken over 7 hours to provide a replacement. This is completely unacceptable. The representatives at Roadside assistance did not once make me feel that my situation was urgent. To add insult to injury, during my 7 hour wait, I never received a follow up call from Enterprise Roadside assistance after the estimated delivery times (4 different times)were not met. I repeatedly called to check the status and continued to not feel any empathy from the staff. They just didn’t care, because as they continued to say each & every time I called that “there is nothing we can do”. Highly disappointed!

i've been with this company now for almost 11years , i started back in aug of 2000,making 7.00 a hour as a service agent,it's now 2011 and i'm only making 7.50 a hour,i've been to 4 states within that time period with one accident on my record with the company,something here does not make sense ,all you guys in the upper management should be ashamed of yourselves to even treat someone like this , as quick as you go up that ladder you can easily come back down to my level,start treating car preps like you do your suit and tie employees as far as pay goes.

On 5/28/11 at Lauderdale Lake Enterprise Car Sales in Ft Lauderdale Florida, it was reported that a black and white interacial couple was looking to buy a preowned vehical so via internet promotion they seen a memorial day weekend promtion that stated that if your bring in a trade in vehical that your can recieve a kelly bluebook value of your vehical trade in and 1,000.00$ towards a down payment,So the couple responded to the promotion,and clearly told the Enterprise female car salesman that do to the economic down turn that would not be able to put down a down payment and that there credit scores was poor all they had was there 1997 white buick skylark as a trade in, the Enterprise sales women assured the interacial couple that this would not be a problem please come to this location and bring the car in and we will get you in one of our preowned vehicals, and all you will need to bring for Enterprise Car Sales is your latest employment check stub,1 utility bill, a valid drivers licence, and proof of car insurance, now according to eye witnesses the interacial couple had all of what was ask to bring to be able to purchase a Enterprise Preowned Vehical,according to eye witnesses that when the couple first walk in they were just starred at and ignored and 10 minute later the female car salesman came out and introduced herself and then told the couple to have a seat and she will be with them shortly according to the couple they had metioned to the female car sales that one of the couple only had 2 hours to do the paperwork then she would need to get back to work, the female car salesman agreed and said sure that is all the time we need,after telling the interacial couple that yes we got you approved for 9,000.00 dollars from a partnering commercial bank that we here at LHR will disclose the bank name at a later date,according to the couple a white manager at Enterprise Car Sales came in to the office and made up some unproven lie that he could,nt even show proof of, and could not give them the 1000 dollar trade in and the couple would have to come up with a 2,337.00$ down payment the couple was crushed,after they clearly expressed time and time again to the staff at Enterprise Car Sales that the did not have the down payment money the couple expressed to us they new something was not right or fair on how Enterprise Car Sales treated them,here at LHR this is heart breaking and a out rage to people of all color you know we now finally have a interacial born President of The United States which is supposed to be a symbol of a new color free america but when corporate giants like Enterprise Car Sales is showing that they are not part of a color free america, that just shows you that there are still some Corporate Enterprises who have not or should we say do not want Change!! and that is SAD!!!

I tried to rent a vehicle for one day, no such luck! If Enterprise is not open the following day, they respectfully? ask you to rent for 3 days, actually state it as a matter of fact. The overall company policy is not good. There is no drop-off of the car and no place to drop the car keys at Enterprise. What a company!!???? Larry Brewer (And I hope the branch manager or the regional manager read this and respond appropriately!!) And this is the branch in Jonesboro, Arkansas, regional manager is in Memphis.

I have been on hold for well over an hour trying to rent a car for the next two weeks and nobody will answere the phone. Your customer service is horrible, you should send your CEO on Undercover boss. - Matt Cochrane 916-384-7739

On 5/22 an elderly woman hit the parked Enterprise car I was renting. Her insurance company took full responsibility and offered to pay for the damages, but Enterprise wants me to pay the deductable from my insurance even though it wasn't my fault and the other insurance company had taken full responsibility to pay. I was told to not bring the car back unless I had my $500.00 deductable to give. So I am paying for a rental car that I can't drive because I don't have the $500.00. I could see if it was my fault or if the other insurance company wasn't going to pay, but to hold me accountable for an accident that wasn't my fault is criminal. I will not be using Enterprise Services again, especialy the one in Va. Beach (5329 Virginia Beach Blvd)

I rented a car from Enterprise after my car was rear-ended. They supplied me with a 2011 Toyota Camry. After about two weeks of driving it, I was stopped by a local policeman because the tags were expired. I called Enterprise when I got home - knowing they were already closed- and asked for a call first thing Saturday morning to exchange the car. Saturday came and it had slipped my mind so I got in the car to go to my grandson's T-Ball game. I had to travel on a road that had curves. While exiting on the the curves, I suddenly had no steering or brakes. Only because of the Grace of God did I not end up dead in a ravene. I called Enterprise because they should have been opened but got no answer. I then called their roadside assistance. They said they would send a wrecker out. They gave the wrecker wrong address and it took almost 2 hrs for them to get there. When they finally arrived they had a replacement car for me WHICH ALSO HAD EXPIRED PLATES. It is my intention to contact an attorney. They have twice given me cars which were illegal to be driving because of expired registrations and one of which had defective equipment that may have been caught if the inspections had been done.

Good Morning, My name is, Dalila Jimenez, I had a reservation at your Homestead location, at 29130 S Dixie Hwy, Homestead, FL 33033. I reserved an SUV which I received. My reservation was from May 21, 2011 thru May 23, 2011. This reservation was much more endearing to my heart than my previous reservations with your company. I needed a vehicle to escort my son to his Senior Prom, once in a life time experience for him. The day before my reservation I received a confirmation call from your associate by the name of, Gus. Gus wanted to confirm my reservation and make sure the information and document I needed to complete my reservation the following day. This made my reservation a smoother easier task. Once I arrived, the transaction was a breeze. The vehicle I received was a Kia Sorento; since I had rented various times from this location, and the previous SUV I rented in March 2011 was GREAT; Chevrolet Traverse, I was expecting a similar vehicle, instead I was given the Kia. It was perfect if there was no special event happening, but being it was really for my son’s prom, I was not happy at all. Your associate, Anna, noticed I was not happy at all; and she was truly concern for my satisfaction. After learning, why I was renting the weekend in question; she advised me to return around 12:30pm in the event another type of vehicle was returned. I called her soon after, just to express how dissatisfied I was with the Kia. Anna assured me with such concern and professionalism that by 1pm I should return to the office because I was going to like what I saw. Before returning to the office I will not deny I was a little apprehensive; however, boy was I WRONG. I was so surprise and happy; I nearly felt sensitive just the thought when I would see my son’s expression to see me ride up in a Black Suburban. Just to give you a little background information not related to the rental; but so you’ll know why it was imperative to satisfy my son. When my daughter graduated from high school, both I and my husband were there for her; we rented a limousine for her and her friends. Now 4 years later, I wanted to do the same for my son; however, my husband passed away 2 years ago, therefore, only 1 parent was going to see him go off to his prom. The limousine companies had prom services for a minimum of 5 hours. I didn’t need 5 hours all I wanted was a drop off service, they wouldn’t comply. So I had to resort to renting. When I arrived with the Black Suburban; my son’s face lit up like a baby. I will never forget the smile and pride as he climbed into the SUV. With that being said; Anna should be recognized, not only for job responsibilities that are required by Enterprise Car Rental, but for her PROFESSIONALISM and acting ABOVE and BEYOND her duties; I can’t express any further how Anna held her own even though the office was very busy that morning and as she was multi task and making sure everyone was taken care of, not to mention to phone calls. I have rented from this location several times, but this was my best experience yet. We should all take turns in learning from others like, Anna, Again, thank you very much. Dalila Jimenez Home 305-242-8778 Cell 305-281-5167 Work djimenez@oceanree.com Home dolly8993@gmail.com

I rented a car from Enterprise on a Sunday, as my car broke down, and their only office that is opened in Az is at airports on Sundays. I was told 2 weeks later from my insurance agent that Enterprise is supposed to offer a discount to Farmer's customers per contract. i had the car 13 days, and was not told about this from Enterprise. My Farmer's agent spoke w/ a manager at enterprise, and his answer was that it was because the car was rented from an airport location. This should not matter, as it is not the customer's fault that no other locations are open then.Also, when my Honda rep asked to talk about my bill, and assist with it, Enterprise told him I was not even in their system, during the time I had the car!!! Someone is not doing their job there, causing customers to pay more. I will never use them again