Enterprise Rent-A-Car Company Corporate Office & Headquarters

We recently rented a small car in Davie FL. We called and made reservations over the phone the previous day. They quoted us $99.00 for a weekend rental and reserved it on our credit card. When we went to pick up the car the next day they then charged us $10 extra per day for an "added driver" (when there was only one driver and i tried to tell her this), $30 per day for "insurance" and somehow when we returned our car it was $250.00!! So They charged us $150 extra...just for driving a car for 2 days! I tried to reason with the store manager, questioning how they could charge us $150 over our quoted price, but did not do any good. We flew into Ft. Lauderdale from across the country to do a fundraiser for underprivledged children and we donated our time, paid for our own expenses, and then this happened. This incidence made our whole "donated" trip cost us alot of extra money for nothing. This really upsets me. I will NEVER rent a car from Enterprise ever again. I would never reccommend this company to anyone.

my wife was in a wrecked and the other guy was at fault. So there insurence which is Alfa agreed to have my car fixed so they had enterprise to give us a car and they did. My wife left the rental place there in Montgomery AL. and noticed a bad smell so she went on to work and when she left work and came home she had noticed some plastic bags in the rental car.. well we called the law an guess what it was DOPE in the car. The law took the dope and I called enterprise to come get the car and what had happened they assured me that they would come get the car and bring me a new one as of yet i still havent got the other car and it has been 4 hours since they assured me that they would be here. still waiting... im going to talk to home office in the morning and also better bussiness bureau in alabama and a attorney to see what legal actions I have. Poor bussiness and would not rent again from this company again.

I rented a car in Richardson, Texas. When I returned the car, I was accused of having damaging the roof. The manager and a Enterprise representative conspired to state that a certain area of the roof had been damaged. My son and I both did not see any visable damage at all. I am sending Enterprise headquarters a 60 notice under the Texas Deceptive Trade Practices Act as well as the Texas Attorney General You are hereby warned about Enterpirse.

I rented a car at St louis Airport aND RETURNED it to Arnold Mo messed up and forgot to get my psp and games out of the center console and called the nexst day and NO one has seen them.... funny thing is I always rent from enterprise and never had this to deal with.... Alway bring my car back cleaned now it shows they do not clean out there own cars!!! VERY UPSET with them.......... 3146012538

After reading all the poor nightmare service i don't know how this stacks up. Enterprise Hershey, Pa. based at Hershey Lodge. now with that address one would think this will be tops. Not so. This is my second disappointment with service.They know how to take the reservation but,don't know how to deliver the car. Five minutes (9:55am)before they promissed to have a car at my house by 10:00am, they called. manager in training said Mr. A you have two options? I can drive you to the call an hour away or I can drive and get the car and bring it to your home. Prior to confirming the reservation the second time real manager (Cheryl & Ashley)assured me the car will be at my home at 10. So Steve (manager in training)said maybe I can get a car in the next town 10 minutes away, and he did and they sent a driver in his own car to take me to the car and charged me public transportation fee.(for their mistake) I like Enterprise. I like leaving my car home when I rent a car but, I can't afford their poor service at Hershey branch.

THIS COMPANY SUCKS WHEN IT COMES TO CUSTOMER SERVICE. I WOULDNT RENT FROM THEM AGAIN.

I rented a car from you company on 3-28-11 from your Baltimore Marland location near the airport. When I rented the car the young man that help me asked me, if I would like to purchase the gas from enterprise due to a cheap cost. I reply, yes. He told me that the Charger I am renting has a full tank of gas and he would just add the gas onto my bill. I informed the young man I would like to paid in full before leaving the building. He responded by telling me the total of $212.09,which I paid in full with my cresit card. When I returned the vehicle on 4-2-11, I was told I owe an additional $28.28. O'course I am very displesed with the service, after I was told my bill was paid in full. I spoke to the Manager (Andrew D. Gaeta) which told me any so many words that it wasn't nothing he could do. My first time renting experience turn into a nightmare. I explained to the Manager that I should not be respondable for the additional cost since I was given the wrong information from the sale person. Due to this bad experience I would let it be known to my family and friend, to find a different company that can stand behind they words. If an employee is not trained properly they should not quote prices, they error is a reflection to your company. My invoice number is AH237036. I would like to receive a call from a Corp Manager. Mrs.B Browning

On April 1,2011 i rented a 2010 white four door Jetta from Enter - Prise in Franklin, Va and it started out really good they came and picked me up from my home. And we had an agreement on the rental they wanted to try to give a good deal on the rental from my reservations that i had made with them. The inital agreement was a compact size car that was renting for $19.99 the total cost was $166.66 that price included the $100.00 deposit and i was using my own insurance and that was fine i also use there coveage protection plan which was $14.99 a day. I needed the rental due to my car was in the shop and they told me that my would not be ready until Monday or Tuesday and as i got the rental I came arcoss two problems the decal was expired and i had to call them and let the know and once i got home and looked at the the inspection sticker it was expired as well and had Stolen written on the inspection in orange letters this was another reason why i went ahead and got my back when I tried to call them back they wouldn't answer the phone. As i was up there at the store getting the stickers put on the decal i got a call stating my car was ready so i told the saleman that my car was ready and i would be dropping the car off on Saturday he said that was fine. I dropped the car off at Enter-Prise in Suffolk so i called them on Monday letting them what time i dropped the car off and see how they were going to deposited my money back to me well that's. When things went wrong they refuse to credit me my depoisted i was only being charged for having the car a day in half and i paid $199 for the car from Friday- Monday returned the car on Saturday and now i am being told that all i will get back is $50 when the rental was only $25 a day plus the $14.99 a day they refuse to give me my money back had to call cooperate office haven't heard anything back my next step is calling my lawyer. I will never rent from they again or refer them to anyone as of now i am still waiting on my money.

I recently visited one of your locations here in Fort Myers, FL 2509 Fowler Street Fort Myers, FL 33901 telephone number 239-332-4558 on 04/02/11. I contacted the branch over the phone before visiting the location. I spoke with a Rep and she stated that in order for me to rent a car I would need at least 2 utility bills and the address had to match my license. I did inform her that I had the 2 bills but the addresses did not match my license. She placed me on hold i guess to speak with her manager. She informed me that they would only accept it for today 04/02/11. When I got there, I was dealing with someone by the name of Ted I believe, and he is the Branch Rental Manager at the location. I explained to him my situation that I had spoke with someone over the phone, and he stated that it was okay but now he needed my debit card. I let him know that I was paying with cash, he hesitated for a minute and he said okay. Then he kept asking me for my debit card and why wouldnt I use it. I explained to him that I have pending transactions for bills and that it would not cover the rental amount thats why im paying cash. He then proceeded and stated that he would only put a hold on my card for $1 (confused). I gave him the card. The branch manager then went over the price of the car, and asked if i wanted insurance. I informed him no. He then asked if I had my own insurance i stated yes but its only liability insurance. He then started explaining to me the reasons for the insurance. I informed him that i did not want the insurance, and then proceeded AGAIN why insurance is important. A gentlemen that was with me at the time informed him that we already know the procedures of renting a car and that we've rented with enterprise before and that we did not have to get the insurance if we did not want to. the branch manager was then getting fustrated because i did not want the insurance so then he stated that i was not eligable to rent the car and that he's not comfortable anymore. To me I felt very disrespected due to the fact that i gave the branch manager everything he needed in order for me to rent the car, and now because i did not want the insurance, im not eligable. He then started going back and forth with the gentlemen that was with me, and he told us to get out of his store or he was going to call the police. Therefore we waited until they came and spoke with one of the officers and explained to him what happend. He informed us to get in touch with the corporate office, and file a complaint. And that is what i am doing now. I feel that the branch manager was disrespectful, rude, very unprofessional and pushy. It is my choice and my responsibility if i do not want to purchase their insurance, and that should not deny my eligability for renting a car. I will be contacting the Corporate Head Quarters during business hours.

Poor customer service in the St. Petersburg FL market. Supposed "Company Policies" that are sometimes enforced, sometimes not enforced. I rent from Enterprise A LOT(Well, not anymore). I will be taking my business elsewhere in the future

Rarely is there a need to rent a car, but my husband was insistent on Enterprise, to drive from Waterford MI to Davenport IA for his mothers' funeral. Tues 28-Mar-2011 9:30am-ish, we phoned the global reservation line who were NOT interested in anything but getting the reservation. The operator would not listen to what we had to say, our situation nor what we needed. She did NOT indicate a customer record is only saved if the last rental was within the last year. She reluctantly took the last name (not found) and was insistent she needed the drivers license number (not found). It was decided to contact the branch directly - 6175 HIGHLAND RD, WATERFORD, MI. But, as with so many business in sales, it was the ol' bait & switch, although the rep was congenial about it. We indicated what we wanted and ended up with an American Chevy Malibu as emphatically indicated it was available. Upon arriving, though, the Chevy was - surprise, surprise - NOT available, but, yes, there were plenty of Honda's. As there were actually no American models available here, my husband had to be shuttled to another location (5528 DIXIE HIGHWAY WATERFORD, MI) and was placed into a DIRTY (inside & out, full of dog hair) truck a full $100 more than expected. The rep at the 2nd location attempted to clean it, but my husband had to do it himself. I believe I have now finally convinced him that ENTERPRISE IS NOT the way to go! Also, Enterprise is big on the "we'll pick you up", but never was this mentioned when we indicated the rental was required b/c our vehicle was in the shop (radiator repair. He walked the 2 miles only to be fully dissatified, disappointed and behind schedule. Finally, when I phoned the global line at 6:30pm-ish 28-Mar and spoke to Supvsr Jeff H.

Just a bait & switch company.

I have a complaint. Earlier today (March 25, 2011) I made online reservations for an auto rental. I received and printed out my confirmation so I could get the car. When I made it to 3025 Atlanta Highway, Montgomery, AL (the Enterprise Location), I was told that there were no cars available. However, I don't understand how I could get a confirmation when there were no cars as per the representative, no cars available. I overheard him tell another customer ahead of me, that is, after he took her money that he would call her when the car was available. Another customer came in after me and she had reservations as well. That location did not have a car for her either. I called back later to see if there would be cars available. I was told that he could not guarantee me anything because I made the reservations today even with the confirmed reservation. Not at any time did (Dan or Velma) tell me I would receive a call or that they would try to locate one. Velma informed me as well, that because I made the reservations today - they service the reservations that were made early on. So what's the point of making reservations and printing out confirmations? I do understand that at times maybe a car won't be ready but to hear the representative tell someone else "I'll call you when the car is ready." Then turn around and tell me - "Oh I'm sorry - we don't have anything." I have always dealt with Enterprise for auto rentals and I have NEVER, EVER received service in that manner. And although, I received low rated service from that location, I still will rent from Enterprise. But I gurantee - it will not be from that location. POOR POOR CUSTOMER SERVICE!

SCAM! SCAM! SCAM! Enterprise Car Rental Rips off the MILITARY. I Rented a car from KANSAS CITY, MO. Located at the Airport at 10:30 Thursday night. As I walked around the vehicle for damage with the associate the only thing I noticed were the scuff marks on the rear bumper from luggage going in and out of the trunk. I told the associate about that and she said that’s OK, its normal wear-n-tear. I drove off for the business trip I was up there for, and dropped the vehicle back off on Saturday. I drove the car only 60 miles total. The car by the way had 10,000 miles on it already and was registered in Colorado. When I pulled in and grabbed my luggage out I proceeded to the office to complete the business with Enterprise. The manager there ANDREW PRICE stated there was 3 nicks in the windshield glass and that I will be charged $25 for each one. I asked (What nicks?) I walked over to the vehicle you literally had to put your face 1 foot from the windshield to look for these nicks to try and discover them. The windshield was not cracked; there were NO stars, only these 3 tiny pen mark nicks. I told the manger that How in the Hell are you supposed to discover these at night, and that what are the odds of getting three of these while only driving 60 Miles. The car had 10,000 miles.

I proceeded to the first car out in the parking lot which was a white Buick I once again put my face extremely close to the car and noticed (5) nicks the same size. I walked back in the office and told ANDREW PRICE that the Buick has 5 nicks on it and I want to see the report on that vehicle. Surprisingly he could not provide that report. Today I call corporate office they give me the number to customer service, and guess what? They tell me the branch office is the only source to get a refund back through. I think this is one of Enterprises business practices to inflate their profits and fatten the margin for the manager’s store location. This business needs to be investigated for FRAUD… So PLEASE! PLEASE! I warn you DO NOT do business with this company, they are a shady, greedy company and look for whoever they can get over on. I am the Training Officer for a very large Military Unit and one of my duties is to setup all car rentals and hotels for all personnel we send for training around the U.S. Guess what company will no longer be utilized during all this traveling. Enterprise may have ripped me off for only $75 dollars, but they will be affected noticing hundreds of thousands of dollars drop from their earning potential. They are blacklisted at this Battalion. In addition my wife works for an Online Marketing Company so she will reach even a larger audience to reveal Enterprises tactics. Thanks Enterprise and ANDREW PRICE (the lousy manager at Kansas City, MO) you had your chance to do the right thing. Oh, and your Motto should be changed to “We pick you up and RIP you off”!!! Signed, The one who will NEVER use Enterprise Car Rental, again!

I have been an enterprise renter for a very long time and always did as I was suppose to. I rented a car because of an accident from the enterprise in springfield and I received poor customer service from the manager. And because I did not agree with her (in my opinion) she over charged me for the gas. I prepaid but I only use a little she charged me full price I have called the regional manager several times but never received a call back.

We rented a car from the Yorkville, IL Enterprise from 11/19/10 to 11/29/10. The contract (we still have) stated it would be $316. We spoke to Patrick, sho stated that they were closed on Sunday but we should pull the car around to the back, and drop the keys in the lock box. We returned the car THREE hours early, on Sunday 11/29 as agreed. Patrick charged us for the EXTRA day, and also charged us an additional $100 for a "cleaning fee", stating that we returned the car very dirty. We are a couple in our 50-60 age range; NEVER keep our vehicles dirty and we respect other's property. Patrick never called or wrote to us about any additional charges, but merely put $460 on our credit card, instead of the contract price which stated $316. When we called him, he agreed he'd reimburse us for the "incorrect extra day charge" since we did not have it thru Monday 11/30 but returned it on 11/29 as agreed. He also said he'd split the "cleaning fee" 50/50 with us, and reimburse us $50 towards that. Of course, we never saw any reimbursements and he now denies ever saying he'd reimburse us! Calls to him are futile; the staff makes excuses why he can't come to the phone and he will never return our calls. The staff clearly did not want to vacuume the car, so they sent it out for detailing and charged US as a result of their laziness. Enterprise does not treat their customers this way, but the Yorkville Enterprise clearly does! I hope the corporate offices will help us. We have contacted the BBB and they have agreed to help us out. We have rented from Enterprise many times, but now this has ruined the trust and faith in how they do business.

Reference 41st St. office, Sioux Falls, SD. Recommend up antenna. Four recent experiences: two refusals to written requests for address change; reservation date was incorrect, and asked, in an e-mail, that receipt be mailed. Refused....

I think that every employee that works for enterprise are taught to say the word SORRY, like thats the problem solver but you know what it isn't. I called today and talked to man at enterprise and set up a rental and he quoted me the price and said he would be waiting and that was at 11:30 am. Well we arrived at the enterprise which is around 35 miles away from my home and i went to walk in and the doors was locked, so i went around to the side door and the door opened. The guy said SORRY we are closed and but the one at the airport is open! Go figure! So i went to get back in my car and there stood a employee helping another customer. I drove by and asked him what the deal was and he said they close at 1:00pm and it was 1:10 and people still being helped and he said again SORRY but you can come back monday, WTF? Its like 35 miles back home and 35 miles back here, are you crazy? And again, the 5 minute conversation we had the employee said SORRY about 10 times and that is so wonderful to hear SORRY, so i want to extend my gratitude to ENTERPRISE for losing a customer and so many more. In this world we live in today you dont turn away MONEY! It looks like from now on my family will rent from another rental company that will show professionalism.

OK, I want to amend my earlier post (It's not up yet, but still). I spoke with them and we came to a more fair agreement. I still think I could have gotten much better service, but wouldn't rule out using enterpirise in the future. Plus, even if $75 is excessive, I should have cleaned the interior of the car out more carefully before returning it, because children can be pretty gross. Anyhow, judging by other stuff listed here, Denver's locations are something to be grateful for.