Enterprise Rent-A-Car Company Corporate Office & Headquarters

I was charged a 50.00 fee, which customer service said was against policy. then they tried to bully me into taking the LDW..."even if you have insurance, we will come after you..." no kidding. Oh yeah the 50.00 fee was charged for me bringing the car back late on 7/13/11...its ONLY 7/11/11 NOW!!!!! How would he know this? Enterprise is a joke...Ill call corp tomorrow and get a area mgr number...also notifying the ins. company and the state.....these guys do what they want, and Ill be using another car company and passing this to as many people as I can.

I WILL NEVER AGAIN RENT A CAR FROM ENETERPRISE AGAIN, NOR PURCHASE ONE,,.. MY INCIDENT AT HAZELWOOD,MO ,, OFF OF DUNN ROAD OFFICE WAS SOO BAD THAT IM CONSIDERING IN FILLING COURT PAPERS FOR SMALL CLAIMS,,.. I RESERVED A CAR FOR 3PM,, AND THE CUSTOMER SERVICE ATTENDANT TELLS ME I OWE A FINE FROM 2006!! THEN HE TELL SPRINT,, MY WIRELESS CARRIES WHOM IM WITH,, HE NEED THEM TO FAX VERICATION PAPERS SO I CAN RENT A CAR AS IS SPEAKING ON THE PHONE TO THEM ISNT ENOUGH1!! I WAITED FOR A HOUR IN A HALF FOR A CAR,, AND NOTHING HAPPEN!! NOT ONLY DID I HAVET TO PAY FOR A RIDE TO WORK,, BUT HE INCONVIENCE ME WHILE HE LAUGHED THE WHOLE TIME!! NOW I UNDERSTAND WHY YOUR COMPANY IN ALWAYS UNDER FIRE OR HAS A CLASSACTION SUIT,, WELL HONEY,, YOU JUST GOT YOU SELF ANOTHER ONE,, MY THREE WITNESESS COULDNT BELIEVE THE TRAETMENT WAS GETTING,, NOR WILL ST.LOUUIS COUNTY JUDY WHEN HE VIEWS THE TAPE!!

I am very upset at the treatment my daughter is getting from the Orlando Airport Enterprise. On May 24th she was hit by a Enterprise car and still to this day can not get ANYONE to even talk to her to get this taken care of. She has been without a car and is out of town in the College Program with no way to get around.You would think the least that could happen until her car was repaired would be that a rental car was provided!!! To top it off her program ends August 12th and her car is not in working condition now. I would like to think that this has been a misunderstanding and all will be handled before its time to for her to come home. You can best believe if it's not I will spread the word wide and loud about the service we received from Enterprise!! Just asking for you to make it right!!!!!

The St. Mary's downtown Enterprise office in San Antonio provided extremely poor service. We were scheduled for a 9:30 pickup however they arrived 30 minutes late. When they arrived we they did not have room for our entire group. Luckily, the hotel guest services provided a ride for us to the rental office. Once we arrived at the office we had to wait an additional 45 minutes. The employees answered numerous phone calls before waiting on the customers in the lobby. Several other customers who arrived after us received their rentals before us. We had to wait for our car to be cleaned which put us an hour behind schedule. We are very dissatisfied with Enterprise and would not suggest using their services to anyone.

I rent from Enterprise fairly often and have always been happy with the cars, the staff at the local Enterprise store and the pricing. I rented over the weekend of July 1st, returning it on the 5th. As always the car was marvelous, the staff friendly and helpful. I was surprised when I returned it though, to be told that my entire deposit of $300.00 had been used and I owed $24.34 more. That was unexpected, as by my calculations no more than $230 to $260 dollars should have been used. Certainly $300.00 as compared to the $167.77 that was on my confirmation of order is a big difference. Please understand that I am not disappointed with the rental and if the charges were correct I have no problem with them, but it seems odd to me.

I have always used Enterprise rental for all of my travel needs. I was completely satisfied with their services until this last trip. I made advance reservations at the location, like I often do. I made a reservation with an employee by the name Charlie. Charlie was very nice. I told Charlie I need a mini van for the 4th of July weekend. Charlie said no problem, I then asked Charlie to verify in the computer system that you will have it. Charlie, yes we are good, you are the only customer from this location that has requested a mini van for that week. Yesterday, I went to the location to confirmation the mini van rental. They told me, they were on their way to get the van and will have it ready for pick tomorrow. Well yesterday just before they closed, an employee by the name Monica, called and said we dont have any mini vans, would you accept an SUV. I told Monica, no I own an SUV, I specifically wanted a mini van. Now mind you, this is the day for before leaving. So I had to spend the day that I was suppose to leave, looking for other rental places that have a mini van, which at this time has been extremly impossible. I am very upset and how they waited so close to the date to give me this information. What a way to run a business.

Dear Manager- I have had several things happen in the past two months while driving 3 different cars from Enterprise while my car was in the shop. I had one car with an oil leak, one car that felt like the wheels were going to fall off, and one car that they are charging me for damage I did not do to the vehicle. I dropped the car off after doing a full surveliance, and one week later I get a call that there is minor damage to the exterior door, a large scratch, that is costin me $500 dollars out of pocket. There was ZERO damage done to this vehicle, no one did a walk-around with me, and they call me one week later to claim there were damages done? Very disappointed and not paying this. I am holding firm on this and will fight it if I have to. Never again renting from Enterprise. Lesson learned and family and friends will never rent from here again, either. Jill

We rented a van to take a family vacation,1st off they have all these rules about how you can't rent a vehicle with a debit card unless you have a returning flight,we are local residence therefore we did not have a returning flight,I was told I had to have a credit card(with the WHOLE amount of the rental on the card) here Iam with over 1800.00 on my debit visa card and 1200.00 cash in my wallet and my family vacation trip is on the line!because I did not have a major credit card on it with enough money on it,mind you the trip to the airport to rent this van! so I ask is there another enterprise I could use that would have a van and I could use my debit card...the CS rep said yes but failed to tell me it could only be rented out in your ZIPCODE and they did not have phone we could use,soooo after almost having to cancel my prepaid DISNEY TRIP for 5! my husband informs me that we have another CC we can use so I go back home get the other card go back to the airport to pick this van up for enterprise whom I really dont want to use but we were on tight time and needed to get on the road right away!I pick the rental up in a parking garage its rather dark...I check the van out and leave!ok when I got home the CHANGE OIL light came on and after driving the van I noticed it was out of line.. it had 2 BALD front tires on it as well! I was mad as hell! and you know it's an arm and a leg to even rent a van for 8 days! now the van was in no shape to put my family in for an 16 hour trip! REALLY! I called CS at the airport 3 times that day! we ended up having to stop in MOBILE ALABAMA to get 2 new tires and the front end lined up! yes enterprised was charged for that service BUT we had to sit at firestone from 1130 til 1:30 putting us 2:30 hours behind schedule for our arrival Florida! we had to change some of our plans,to accomidate services for a vehicle that should have already been serviced ! I will never rent from them again! I will be calling corp office tomorrow.

I wrote in about a week ago and gave you a no star rateing. I would like to change that to a 5 star rateing now . The crew at Rockville Center Enterprise came through and restored my faith in Enterprise. all my problems were taken care of. I am once again a Happy customer and would recommend Enterprise for your car sales.Evan Greenblatt, Mark Rampollo and Victor Marriotti are people who care about their customers I commend them all once again, THANKS GUYS !

I recently rented a car from the Atlanta airport for a week. After a week I called in and extended the rental for another week and paid for the additional week. On the day I was due to return the car A gentleman from Asset Recovery comes to my home to REPOSSESS the car stating enterprise sent him to collect the car for non- payment. he showed me some paperwork from Enterprise stating that I had never made 1 payment not even the initial payment to rent the car!!!! I was livid!!! I then go to the airport to get assistance from a manager only to be told that they cannot help me with the issue all they have the capability to do is put me in a car not research why the car was put up for repo. I MUST SAY I HAVE NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE AND BEEN TREATED SO POORLY EVER! THIS IS MY ABSOLUTE LAS TIME DOING ANY BUSINESS WITH ENTERPRISE BECAUSE WHAT THEY DID AND HOW THEY HANDLED THE SITUATION IS COMPLETE BULL! I WILL BE REPORTING THIS COMPANY TO THE BETTER BUSINESS BUREAU!

Your offices are under staffed .They brush off custamers.The only time they spend with you is trying to sell you there insurance.Don't leave anything in the car because you will never hear back from them!

Salisbury NC I reserved a truck and a minivan last night for 5:30pm pic up. i stopped by the location early to check on the cars. There was 2 minivans there and the salesman told me they were the same cars with a different emblem. ??? The first van was filty and the other van was great! with leather and all the fixing. The salesman told me that they would have to charge me extra money for the van because it had leather. i asked was it a luxury vehicle and he said no. I asked, how can you charge me for something extra if its not considered different? The salesman then said its reserved for the 4:00 pm pick up and there are 2 ahead of you. I asked if I could pick the van up now (12:30pm) He said no! due the the fact that they would not haved a van to replace it by 4:00pm. thats 3.5 hours folks!! I understand the reserve issue. But why could I not have the nice van if i were going to get it right now. My family was in the parking lot. The salesman did say that I could have the dirty van. Oh by the way he initially said that they could not promise to have a certain van available to customers. First come First Serve???? based on reservations. they then called another location in Concord NC to see if they could get another van there before 4pm. The lady said yes they could! I asked how much extra would I have to pay? He then said there would be no extra charge. the salesman then said he would text the driver and see if he was available. We waited for the returned text and he would not tell me what the guy said. The salesman then said that they have to hire a driver to get it there. He never responded to me as I stood there looking at him. he told me that he would call me if they could work it out but I could not get the van now. There was no other explanation or communication at all. Some service huh!!!

The Pottstown, PA - West High Street Office employee named Ellie needs to learn how to handle her customers rather than hanging up on them! The employees at this facility are very unprofessional, especially Ellie. When you have a problem and ask for the corporate contact at Enterprise, she will just tell you to call 1-800-rent-a-car and hang up on you! Not to mention that this facility is incredibly dirty and very unprofessional looking. I highly recommend going to a different Enterprise facility - but NOT Pottstown!

dear sir/madam: legal department of services: corporate offices: we have been complainting for over one year and more about a moto credit card crime that took place at your new hope, bucks county pennsylania office by your new manager. please have your legal advocate in corporate Kansas City, MO ofices contact us at once..we were referred to your pa branches of risk managements and they were very disrespectful and did not execute or resolve the complaint and refund our overcharges on our last charges due in 2009. we have been excellent vip corporate clients of yours since 2005 in the ny /nj area. we have now reported this to the banking c/card fraud offices for motocrime and monies taken without authorization or approval and we are in serious dispute. send email to: yourcomplaints007@gmail.com EMAIL: YOURCOMPLAINTS007@GMAIL.COM ATTENTION: ONE VERY ABUSED EXCELLENT VIP CLIENT.. WE HAVE NOT RENTED SINCE THEN --OUR RECORDS MUST BE CORRECTED AND OUR MONIES TAKEN RETURNED..OVERCHARGED AND PROMISED FREE WEEKEND --WE WERE CHARGED AND THIS MANAGER MOTO CRIMED OUR C/CARD FOR CHARGES NOT AUTHORIZED. YOUR TWO REPS DID NOT RESOLVE OR SETTLE OR REFUND OUR DISPUTED CLAIMS FOR YEARS/MONTHS.. THERE IS ABSOLUTELY NOTHING TO RESOLVE THIS MATTER -- THIS IS AN OUTRAGE AND VERY VERY POOR CSR/SERVICES. REPLY AND RESOLVE/SETTLE AT ONCE. JUNE 18, 2011 9 AM EST

Bait and switch. What a scam. My entire family lives in Miami. We needed to rent a van for a group outing to Orlando. After placing the reservation through AMEX Platinum for a van priced at 20+ dollars per day, we were rudely informed by a manger that we could not have that price because we could not provide a round-trip ticket in and out of Miami International Airport. Again, we live here! Suddenly, the price jumped to 80+ dollars per day and we would have to go to the airport to pick up the car. Of course, we requested a manager. We got a grumpy manager who was arrogant and spiteful. We were told that we were ignorant and uninformed. He stated that AMEX was also to blame. Instead of trying to talk himself and the company, out of this bait and switch scam, he simply insulted us and AMEX. None of us (26 in the family in Miami) will ever use Enterprise again. We have all sent this complaint to all of our family, friends, business partners and clients, and all of our students globally. The response has been overwhelming; no one will use Enterprise again. Most of us were loyal customers. Now we are looking into legal action. This is a classic case of "bait and switch". Shame on you! Businesses using these practices do not deserve to survive. If you keep it up, you will go under.

We recently rented a car at Islip Macarthur Airport on Long Island, NY. We just would like to say our experience with your employees was excellent. We will use your company again when we need to rent a car. Thank You & Kudos to your airport staff.

Rented a car via inssurance situation found enterprise not to be accommodating gave me a small truck that was filthy and smelled of pet odor and diesel fumes. Stated that I would get a call or to call them to check to see if they had something to the standard of my SUV later which meant more traveling and gas.

2910 NORTH EXPRESSWAY GRIFFIN, GA 30223-6495 Tel.: (770) 233-2830 Customer phone wait time is ridiculous. The average wait time is 40 minutes before anyone picks up. We use 4 phones to try to get through, we don't gamble but it sure feels like that's what we are doing when we call them. The motto is "The company that picks up" ha.... I wish they would pick up their phones. I've been their in office and saw a lady walk in looking as if she was going to shoot up the place and when asked if she was being helped she stated that she didn't appreciate the long wait on the phone so she drove in. This is the only fault I find with them and I think they loose a lot of business this way. If they would only pick up. On the other side of the coin in office they have an employee named Holly, she is great!!!! Very welcoming and professional and knows her business. Marie

I will NEVER, EVER rent a vehicle from Enterprise. I was charged the wrong rate, I was charged for insurance, AFTER I declined such options. NOW nobody at the 18601 Aiport Way, Santa Anna, CA seems willing or able to correct the issue. I further find it that nobody at "Customer Service" can correct this either. SOOOOO... no more Enterprise Car rentals .... you've failed the customer service test... miserably. Ellis Holman 317-566-3810.

Rented full size car and got mid-size Chevy Malibu. Plus run around from customer care...."we have it listed as full size," when Chevy itself lists the car as mid-sized..hate being dupued...pay for full size and get mid-size car.